Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took money from me and they are a scam. I want my money back as my own bank even flagged them for fraud!

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having issues with this company having my information on their call list. I am getting harassed with phone calls. They have one of the systems that will auto generate new numbers for each call, so blocking them on my device is like trying to slay a hydra. I have not been able to get in touch with anyone in that company who is capable/willing to assist me in reaching a resolution in this manner. My number has been on the Federal do not call registry since 2007. I am planning to file a report with them as well. As far as evidence I can either grab screen shots of my call list, or can get a proper hard copy of my records from my phone company as well.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2025, I received an alert that my Credit Card has been used for paying $532.68 to *****************. I didn't recognize this company and requested my bank to Cancel my Credit card immediately. I have tried to call this fraudulent company a few times, but they seem to have automated system where no live person is available. I want my money back that was stolen by this company. I live in a public housing and have no utility bills to pay.I am 71 and retired and in ill health. I need help! Please get my money back ASAP as 'wolves are stationed at my door' to get paid for the legal bills. I know, these types of outfits have powerful political connections and will try to intimidate the innocent, elderly and vulnerable people like me.Hope, you can get me justice. Thanks.

  Business Response

  Date: 04/08/2025

  BBB Complaint 23165068
  Customer Name: *** Wal *******

  
  Please accept this response to the complaint filed by the customer regarding charges made to his credit card account. WEX appreciates the BBB bringing this to our attention. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our best to investigate what occurred.

  
  *** is unable to identify this customer with the mailing address, telephone number, and e-mail address provided through the Better Business Bureau complaint. Additionally, we noted the customer referenced *****************, a company that is not affiliated with ****  If the customer ********* the company name listed on the charge and can provide the phone number associated with the charge,  we can further research. Otherwise, we are unable to respond to the complaint.  Given the nature of the complaint, however, we would encourage the customer to contact the credit company and file a dispute for any unauthorized charge(s).  
  

  
  

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  My Credit Card was charged by *****************....ARE OWNED BY ***... SEE THE ***** I RECEIVED FROM ***********

  IT IS (SHOULD BE) VERY CLEAR TO THESE PEOPLE "WHO" GAVE THEM MY CREDIT CARD NUMBER? 

  Obviously, MY NAME WON'T APPEAR ANYWHERE, AS I AM NOT THE ONE WHO PPROVIDED THE CREDIT CARD NUMBER. IT WAS THE ONE WHO STOLE MY IDENTITY AND STOLE MONEY FROM ME.

  AS SUCH, THEY SHOULD RETURN MY MONEY VIA ***** yesterday...along with an apology and cancel the transaction, as I have nothing to do with these FRAUDS, AS.... I HAVE SINCE THEN, CANCELLED MY ABOVE STATED CREDIT CARD.

  Communication from ***** to me......

   

  ***** Fraud Alert <**********************************************>
  Mon, Mar 31, 11:52?AM (8 days ago)

  ***** Freedom
  Account ending in: 7469
  
  ****** *******:
  
  Please tell us if you or someone you authorized used the ***** card ending in 7469 for:
  
  ***************** $532.68 03/31

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *** Wal

   

   

  Business Response

  Date: 04/08/2025

  BBB Complaint 23165068
  Customer Name: *** Wal *******

  
  Please accept this response to rejection filed by the customer regarding charges made to his credit card account.

  
  Thank you for responding.  While *** has a similarly named entity, ****************, we are not affiliated with ******************  We again would encourage the customer to contact his credit card provider and file a dispute for this charge but, as we are not affiliated, we are unable to respond to this complaint.
  

  
  

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

   

  The information WEX provided reg. EFS,,is clearly FALSE, 

  Anyone can see from the internet, that what WEX is saying, is FALSE.

  PLUS...BBB changed from EFS to WEX.

  i STRONGLY REJECT THIS STATEMENT AND ASK WEX to FOLLOW THE *** AND ADMIT THAT THE MONEY FROM MY CREDIT CARD WAS STOLEN ILLEGALLY.

  THAT IS A SERIOUS CRIME.

  IN *******, THE BEST COUNTRY IN THE ****** THE *** IS VERY SERIOUS REGARDING STEALING MONEY FROM THE VULNERABLE CITIZENS...SAME AS TERRORISM. 

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *** Wal

   

   

  Business Response

  Date: 04/16/2025

  Please accept our apologies for the delay in our response.We experienced some difficulty locating an account associated with the charge of $532.68, which required additional time to investigate thoroughly.
  After reviewing our records, we would like to clarify that ***************** is the billing company responsible for processing recurring monthly payments associated with the vehicle service contract purchased by Kanawal Khurana for a 2023 ******* Elantra. This contract was purchased on February 27, 2025, with the first monthly payment of $132.68 scheduled for March 29, 2025. However, that payment was returned due to a request from the **************. We are unable to identify any additional payments made under this policy that would correspond with the charge amount of $532.68.
  Please note that ***************** does not manage the terms, coverage, or administration of the vehicle service contract itself. Any inquiries related to the policyincluding coverage questions, cancellations, or refund requestsshould be directed to the provider of the contract: American Automotive Alliance.
  On March 11, 2025, a representative from our team transferred your call to American Automotive Alliance for further assistance regarding your concerns. For continued support, you may reach them at ************.To expedite service, please reference contract number AMRMC57811 when calling.
  We hope this helps clarify the roles of each party involved.If you have any further billing-related questions, please feel free to contact ***************** at ************, Monday through Friday, 8:00 AM to 5:00 PM CST. Should all representatives be assisting other customers, you may remain on the line to be connected with the next available agent.
  Thank you for your understanding and the opportunity to address this matter.
  

  Customer Answer

  Date: 04/17/2025

  Complaint: 23165068
  
  I have reviewed the business' response and am rejecting it because:

  The following false and make-believe statement made by this fraudulent company is a work of fiction wrapped in the tin foil of deception and fraud........
  
  {This contract was purchased on February 27, 2025, with the first monthly payment of $132.68 scheduled for March 29, 2025...  additional payments made under this policy that would correspond with the charge amount of $532.68}

  The rational question is "Why would a " Normal sane person" buy "another policy while he/she has an existing policy tightly bound in for the past 3 years? Where is the non-existing agreement signed by me? Plus, I never heard of this den-of thieves' outfit before they sucked the money from my Credit card. 

  Where is the non-existing agreement signed by me?

  Based on the axiom..."two plus two make four"...all of the "Bloated Ranting by EFS" fails miserably on the scale of TRUTH.

  Hence, instead of "passing the buck" to some nonexistent outfit disguised under the same Fraudulent umbrella of EFS with the same criminal group of thieves, I hereby, strongly urge them to send me a Cashier's check for $532.68 via ***** ASAP

  
  
  Sincerely,
  
  *** Wal *******

  Customer Answer

  Date: 04/17/2025

  Additionally......

  I was out of the country from December 27, 2024 through March 31, 2025.

   As a Visiting Professor in a University in *************;

  Business Response

  Date: 04/18/2025

  Dear BBB Representative and Kanawal *******,
  While I fully sympathize with ******* ******* and understand their frustration regarding this matter, I have made every effort to investigate and thoroughly review all possible outcomes related to the transaction in question.
  After an extensive search, I was only able to locate two transaction attempts associated with the card ending in '7469. The first attempt occurred at 10:52 AM on 3/31/2025 but failed to process. The second attempt was made at 4:08 PM the same day and successfully processed a monthly installment payment of $132.68. That payment has since been returned to the customer.
  I have done everything within my ability to assist; however, I am limited to the information available through our billing company, *****************. Additionally, ***************** has no affiliation with any company known as ******
  For transparency, I am attaching receipts for both the declined and successful transactions for your review. Unfortunately, there is no additional assistance I can provide at this time.
  I strongly recommend the customer contact their bank to obtain the merchant information associated with the $500 transaction in question and either reach out to that merchant directly or initiate a dispute through their bank.
  I am confident in the findings of my investigation and sincerely apologize for the inconvenience and confusion this situation has caused.

  Attached, a copy of the declined transaction and successful transaction returned back to the customer. 

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received via mail a booklet that says 'your auto protection policy' with my name and address and contains info about my vehicle 2023 ******* Elantra, WHICH IS FINANCED BY ******* fINANCE and ************** for the past 6 years with AllState Insurance.These con artists somehow got info on my credit card from ***** and it looks like they already have sent me the policy, without my acceptance, authorization or agreement.. They look like ready to charge my bank card.This is the first time I ever have heard about them. Why would I choose ************** from them when I already have the insurance with AllState?Please take care of this FRAUD and CON targeting a 71 Year old Retiree.I already am suffering due to uncalled for stress and anxiety.Can you make sure, these type of law breaking con artists do not get away free and are stopped...permanently to doing any business in *****************? Thanks a lot. THEY ALREADY HAVE STOLEN $1,000 FROM MY CREDIT CARD

  Customer Answer

  Date: 04/14/2025

  I sincerely thank BBB staff's' wholehearted effort to contact this business to respond to my complaint, but as is crystal clear by these crooked frauds in not responding... that "Silence speaks louder than the words" of their crime and guilt.

  By committing these ***** thefts, these greedy and unethical criminals reveal their true colors.

  Life will go on...for me despite these setbacks.

  In the end....

  I believe firmly that "What goes around, comes around."

  Thanks again.

  Sincerely,

  Kan Wal Khurana

   

   

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 12/30/2024 Amount spent to activate policy:$49 The business committed to give me bumper to bumper extended warranty on my 2016 ******* ****** for 4years or *******miles with a monthly payment of $83. Nature of dispute: I was told I would only pay $83 a month for the policy, but when I received my confirmation email and booklet in mail I was being told I'm going to be charged $131.99. The company American Automotive Alliance told me they would make an investigation on the agent "****" and said he will be recremanded for telling me $83 a month then proceeded to tell me the lowest they could make it was $111.15 a month then when I finally got told that same information from a supervisor I finally agreed to it and was put on hold while she started the process to change my policies monthly to $111.15. She then returned to the phone call to tell me she was sorry because the policy I have and cause I live in ********** she would not be able to bring the price lower than $131.99. Finally she said she is willing to refund me the money I payed to activate the policy.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I at one point spoke to an agent that offered me an after market extended warrenty .At one point I did take out the insurance .Then I spoke with the agent again to cancel the insurance.After noticing several credit card bills I realized Im still paying for it. Im not sure how but I'm getting charged on one credit card for awhile then when I realizethe charge and dispute the charge with one card It shows up on a different card .I have tried to call your company with the number on your website and have been run through differnt chanels only to be on hold for hours before being diconnected. I am disabled and I live on a fixed income that your company keeps taking 154.every month.Frankly you are getting rich and I am going broke and doing without stuff I need because your compay gives me the run around while continuing to take my money. I'VE done all i know to do just short of canceling my cards and bank account to get you to stop .I have no idea howto stop this whole stealing of my money for for something I didn't want after the first month or so.But I have ask3d more than once for you to stop.

  Business Response

  Date: 11/18/2024

  A vehicle service contract for your 2019 ****** Sentra was purchased on 03/21/2024 from American Automotive Alliance a company selling policies on behalf of ****************
  ************* is the company responsible for processing the monthly payments for that coverage.  We do not sell or cancel these contracts.
  American Automotive Alliance's customer service number is ************.  They will be able to assist you with any questions you have regarding that coverage. Refunds/Discussions about refunds would also be handled by American Automotive Alliance. Please contact them at your earliest convenience and reference your contract number AMRMC52078.

  I'm not seeing notes to suggest that you would have spoken with anyone at *****************. regarding billing issues, however it does appear that the credit card information was updated with your seller, after previous payments attempts declined.  I am reflecting in my system, that the policy was cancelled on 11/11/2024, after receiving multiple disputes from the bank related to the 8/2024, 9/2024, & 10/24 installments.  Those payments should have been refunded back to your account on/around 11/4/2024.
  If you have any further questions about the billing of your account, please contact us at ************.

  I hope you find this to be a satisfactory resolution. 

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased auto warranty. Canceled warranty by phone and by email. The car was not actually available for coverage. I was sold a policy that could not be used and asked for a refund when I learned the company was still billing the monthly amount to my credit card and the card auto-paid every month. Several months passed before I realized the company had collected thousands of dollars on an unserviceable contract. I called and was given a refund of three months. The customer service rep assured me the rest would be sent via a check. Nothing has been sent. I called again, and the same rep said the same thing. Waited. No refund. Called again, a new agent, and she advised the same thing the previous rep said. She would contact the financing company and request a refund. 8 weeks later and still no refund. I am looking for the remaining balance of this bogus warranty. Contract#AMVSC0044513