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Business Profile

Colleges and Universities

Keiser University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled at Keiser University Nov 2021 while still on active duty using my GI Bill benefit taking classes in Health Care Administration in preparation for my transition to civilian life. I continued taking online classes until my retirement at which time I requested a transfer in writing from Jacksonville campus to the New Port Richey campus. The registrar at Keiser erroneously with draw me prior to the end of the semester instead of facilitating a transfer. I now find out I have a $2173.48 balance and am unable to transfer to the New Port Richey campus until this balance is paid. They charge by the semester and are not flexible when life events and military service forces changes in our schedule. Their employee made a mistake and did not give me the proper information, but they are still holding me responsible for the remaining balance. I am being forced to pay for a class I didn't take. Keiser claims they are a military friendly school, but they are not.

    Business Response

    Date: 08/09/2022

    Thank you for the
    opportunity to respond to the concerns of Ms. Hannah.

    We are happy to
    discuss this matter with you once we have a signed FERPA or with Ms. Hannah
    personally as she may contact the campus directly.  Having said that, the campus has been in touch with Ms. Hannah and resolved these concerns to her satisfaction.  

    Thank you for the
    opportunity to address Ms. Hannah’s concerns.

    Customer Answer

    Date: 08/10/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID 17670708, and find that this resolution is satisfactory to me. 





    Regards,



    Dawn Carrera




     

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