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Business Profile

Durable Medical Equipment

Prospect Health Solutions Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company used my ******** # & billed them for some kind of back brace $1,963.00 ....I have no back problems & never requested *******'s FRAUD & will be reported to ******** as that.Horrible company & no telephone number to call.

    Customer Answer

    Date: 12/17/2024

    I am also calling ******** to report the claim they filed on my ******** number as FRAUD as the amount was $1,963.00...I am also going to change my ******** number.

    Another step I am taking is calling the business office of the ********************** where I do seek treatment for a neck injury (never, ever any back treatment) to see who they do business with for these medical devices.  When I have an office visit with my pain Doctor then it shows on the ******** statement a few days later this fraud billing shows up...I don't know if that is just a fluke or what but I'm checking it out for my peace of mind.  Can't accuse them of anything but just to inquire where do they do business on medical devices!!!

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/14/2024 I received a package left on my doorstep by *****. Upon opening it, I found a backbrace that I never ordered, and my doctor did not prescribe for me. I did not sign for this package and did not return the Receipt of Acknowledgement enclosed in the box. The papers enclosed in the box (copies uploaded here) state that the backbrace was prescribed by "a" doctor and it appears this company intends to ************* (fraudulently) or perhaps try to coerce me into payng the charges. I have tried to contact the company numerous times, leaving a message each time, and they have failed to return my calls. I want the backbrace picked up immediately, and I want a letter from this company stating that they have received the returned backbrace and will not attempt to collect funds from ********, or any other insurance carrier, nor myself.

  • Initial Complaint

    Date:08/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a Coretech 637 L50 back brace by Fed EX tracking # ************ shipped by a company Onyx Medical Supply ****************************************** E-F *************, **. The item was provided by Prospect Health Solutions Inc. at ************************************************* **********, **, *****. I didn't order it nor did any of my medical team request it.I would like them to pay to have it shipped back to them. This is a scam of the ******** ystem I believe

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back brace delivered by ***** 8/11/24. Not requested by myself or my doctor. ******** notified for payment 8/7/2024 for $1,963 and denied. My doctors administrator indicated they have other patients that received unsolisited durable medical equipment, and all have United Health Care as their secondary provider. Since ******** denied payment, the claim may now be forwarded to United Health Care. Should they deny the claim( See notification below) , the $1,963 invoice will be sent to me. I have notified this scam to ********, FTC, United Health Care, and my Doctor. It seems that nobody can shut this scam down, even though I have tried to get others involved ( Fl State Attorney General, We do not have juristiction in federal fraud cases) ************ had my name, address, telephone number and ******** ID, none of it provided by me. I hope this complaint will be read so someone can shut this fraud down.

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a back brace that I or my doctor did not order.Send mailing label and I will return it.

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people sent my ************************************************************ needs. The paperwork that came with it tells nothing about the product or where it came from. It just lists return policy, warranty info, how to file complaints, etc.. It is quite obviously a scam. We did not pay for it but the letter mentions billing ********* If they are scamming the ****************** out of tax payer money...

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife received a back brace in the mail from Prospect Health Solutions, **** None of her doctors prescribed this back brace. We have tried to call the company several times to figure out why this back brace was set to my wife but no one is returning my daughters calls. It is concerning that they charged us (or ********* for this back brace without us consenting or a doctor prescribing this to my wife.

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    medical equipment mailed to my former residence in ************ without my approval and item apparently billed to ********* This appears to be a scam of tax dollars.

  • Initial Complaint

    Date:07/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was warned by my physicians office of a possible fraud on my ********* A company called Eagle Med. was trying to charge my account for a back brace. I called ******** and they found no evidence in my file but flagged it. Barely turned around and found a package from Prospect Health Solutions on my step and guess what. It had a back brace in it. I

Prospect Health Solutions Inc is NOT a BBB Accredited Business.

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