Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The consumer made a purchase from the business and is having problems with billing and cancellation.

  

  Business Response

  Date: 12/14/2022

  December 14,2022
  RE: BBB Case #********
  ***************************
  To Whom It May ********************* are writing about the complaint cited above. After reviewing the account in question, we can confirm that on September 29, 2022, **************** did purchase our Buy One Get One Free promotion of two (2) bottles of OmegaXL. We reviewed the sales call and determined that the sales representative did inform **************** that the promotion included a subscription to our convenient auto-shipment program, and she could cancel anytime. 
  

  On December 5, 2022, **************** contacted our company and requested to cancel her automatic shipment because she was unaware she was on a subscription. The representative explained to *************** that the **** she purchased was contingent upon agreeing to the subscription terms. **************** told the representative that she never agreed and requested to cancel the subscription and be refunded. The representative explained to **************** that her subscription was canceled, but she was not eligible for a refund because she canceled outside the 60-day Money back guarantee.
  

  We were happy to have spoken to *************** regarding this matter. We explained our findings; however,  **************** was still adamant about not being informed of the subscription. We apologize for any inconvenience, and as a courtesy, we issued a  full refund for her last order. Please allow 1-3 business days for processing.
  

  Our goal is to provide excellent customer service to all customers. We welcome any future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  

  Sincerely,
  
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************

  
  

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/7/2022 the company took from my account $82.12. I called 12/8/2022 and they are refusing to give me my money back. I have ZERO product! 11/15/22 I called and spoke to a woman and told her I did not want this product. I returned the product to them and canceled my account. I did not follow up to make sure that this went totally thru. I knew in November 2022 that i probably would not have gotten my money back. But now in 12/7/2022 they billed me again. When I called today I explained to the woman, ***** and ******, that I canceled in November and they claim that I didn't and they claimed that the account was still open. And they both said there is nothing they can do to give me my money back!!! So now I have ZERO product and now I'm totally out $164.24!!!!

  

  Business Response

  Date: 12/21/2022

  December 21, 2022
  RE: BBB Case #********
  *********************
  

  To Whom It May ************************ are writing about the complaint cited above. We have reviewed ************** account and
  could not locate any cancelation requests before December 8, 2022. When ************ spoke with the
  representative on December 8, 2022, we can confirm that her subscription was canceled as requested.
  On December 9, 2022, we received ************** returned product, and a courtesy refund was issued for
  the order minus shipping and handling.
  

  Upon receipt of this complaint, we attempted to contact ************, and unfortunately, we were
  unsuccessful. We apologize for any inconvenience ************ may have experienced when speaking to
  our company. Although the account is currently outside our 60 money-back guarantee period, a
  courtesy refund for the December order she received was issued as a courtesy as well. Please allow 1-3
  business days for the refund to process.
  

  Our goal is to provide excellent customer service to all customers. We welcome future requests
  via our **************** line at ************** or *********************************** Our hours of
  operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  

  Sincerely,
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They changed my account money when l have never done business with this company

  

  Business Response

  Date: 12/01/2022

  December 1,2022
  RE: BBB Case #********
  *************************
  To Whom It May ************** are writing about the complaint cited above. Upon receipt of this complaint, we attempted to contact ***************, but we were unsuccessful. We were not able to locate an account with the information provided. Please send us an email, and include the name, phone number, and address associated with the account so we can assist you. Your email can be sent to *********************************** or you can contact our customer service at **************. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************ 

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have auto ship set up with OmegaXL and did not receive my order that was shipped in October. I called the company and they did a re-ship on November 8, 2022. As of November 17, 2022 I have not received that order. The tracking number shows that the label was created on November 8, 2022 and is awaiting shipment in *******. I called this AM and was hung up on twice. I finally was able to speak to someone and they are refusing to refund my money for this product. The amount is: $82.89. I requested that my auto ship be cancelled as well. They stated that they have done that, but are doing nothing but making empty promises about refunding my money. They should not be surprised about this complaint because I told the person I was speaking to that I was going to file a complaint.

  

  Business Response

  Date: 11/22/2022

  November 22, 2022
  RE: BBB Case #********
  ***********************************
  

  To Whom It May ********************* are writing about the complaint cited above. We have reviewed ******************** account and
  apologize for any inconvenience experienced when speaking with our company. On November 8, 2022,
  **************** contacted our company advising that she had yet to receive her order for October. The
  representative she spoke with processed a replacement order that day and advised her to allow 3-5
  business days for the replacement.
  

  On November 17, 2022, **************** contacted our office again and advised that she had yet to
  receive the replacement order sent; therefore, she would like to cancel her automatic shipments and
  receive a refund. The representative **************** spoke with did cancel the account as requested, but the
  call was disconnected before the refund could be processed.
  

  Upon receipt of this complaint, we contacted **************** and were happy to be able to speak
  with her. We informed her that the shipping carrier had misplaced her replacement order during transit.
  ************** was sent an additional replacement order and provided a full refund as a courtesy due to the
  inconvenience. We advised **************** to allow 1-3 business days for the refund and 3-5 business days
  for the replacement order.
  

  Our goal is to provide excellent customer service to all customers. We welcome future requests
  via our **************** line at ************** or *********************************** Our hours of
  operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  We welcome future requests via our **************** line at ************** or
  *********************************** Our hours of operation are Monday through Friday from 9:00 AM to
  6:00 PM EST.
  

  Sincerely,
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello on october 5th aprox. i ordered omega xl to try for 50 dollars they have a re acuring charge you must call cancell i dont allow auto charges to my card so emailed, contact info, and called omega many times now to cancell from future charges they sent 60 days of pills im only on day 30 have another mths and cacelled and they charged my card again 29 days later 82 dollars keepig me from paying bills. this is theft. i called again today to cancell again they kept me on phone over an hour recorded it all and they refuse to take me off autopay and or refund money. there sales tackets wont allow you to cancell they just put acount on hold and try to push there product that hasnt helped at all anyway. i have moved and they sent product to old address ill never get it. i did everything in my power they say to do to stop it, no avail! to charge disabled vets on disabled pay 82 almost a hundred is devestaing. there doing this to other vets needs to stop. to be *** to access soeones account and steal there money after cancelling is wrong! i need my as promised and advertized refund no more future thefts of my account. they want bottles retured for discount but sent them to address a dont live at. so they say! to prove there scamers they sent 60 day supply then charged my card another 82 dollars withing 29 days havent finished first 60 days supply they are over chrging and sending to many pills. if not resolved im filing small claims court, they will have to repay court filing judge *************** also extra monies been through before. and im reporting this every agency possible so people are aware of scam.

  

  Business Response

  Date: 11/08/2022

  November 8,2022
  RE: BBB Case #*******
  ***************************
  

  To Whom It May ********************* are writing about the complaint cited above. After reviewing the account in question, we can confirm that on October 6, 2022, **************** purchased our Buy One Get One Free promotion of two (2) bottles of OmegaXL through our website. The promotion included a subscription to our convenient auto-shipment program that he could cancel anytime.
  

  Upon further investigation of Mr.******* claims, we could not locate any cancellation attempts via phone or email before November 6, 2022, when our offices were closed. We want to mention that our representatives are experts in educating our customers on product usage and providing the best resolution for successful results when using our product. Nevertheless, Mr. ******* cancellation request was processed by the representative he spoke with on  November 7, 2022.
  

  We attempted to contact **************** upon receiving this complaint but were unsuccessful. Per our 60-day money-back guarantee, we require our customers to return the unused portion of the product, including the empty bottle(s), within 30 days of your refund request to receive a refund of the purchase price (minus any shipping and handling).**************** was granted an exception to this policy as a courtesy by the representative he spoke with, and a refund minus shipping and handling was processed. Please allow 1-3 business days for processing.
  

  Our goal is to provide excellent customer service to all customers. We welcome any future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  

  Sincerely,
  
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************

  
  

• Initial Complaint

  Date:11/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized debit of $66.85 was done on 10/31/33 from my checking account. I did not order anything from this company and did not authorize anyone to purchase this product. My mother (*****************************) had an account with this company and it was cancelled on 10/20/22. There were automatic payments being done. She is 92 years old and resides in a healthcare facility. She would not be able to order from this company.

  

  Business Response

  Date: 11/08/2022

  November 8,2022
  RE: BBB *****************************************************/ *****************************
  
  To Whom It May ********************* are writing in reference to the complaint cited above. After reviewing the account in question, we can confirm that ****************** account was canceled as requested and any transactions inccurred after that point has been refunded in full.
  

  We attempted to contact **************** upon receiving this complaint to ensure that she had received the refunds processed however, we were unsuccessful.
  

  We welcome any future requests via our **************** line at ************** or [email protected] hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.Our goal is to provide excellent customer service to all customers.
  

  Sincerely,
  
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************ 

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I *********************, placed an order with "Omega XL" 5/11/22. I wasn't satified with the product,. I called "Omega XL" and explained my concerns. They told me to return the product and they would refund my monies in the amount of $56.85.I returned the product May 20, 2022. The company didn't return the money to my account. Also "Omega XL also charged my account on 6/10/22 in the amount of $76.93 and $9.95. I called and asked about the transaction. And again I was told that they would refund monies which they have not done. It is now August 30, 2022. I still have not received my refunds. Please help me to get my refund, I return the product without delay. But still I haven't received my refund.Sincerely, *********************

  

  Business Response

  Date: 09/12/2022

  September 12,2022
  RE: BBB Case #********
  *********************
  
  To Whom It May ********************* are writing about the complaint cited above. After reviewing the account in question, we can confirm that *************' wife contacted our company on June 10, 2022, to cancel the automatic subscription of the OmegaXL. We do not have any record of any previous cancellation requests. During that conversation, we provided **************' wife with the return instructions per our 60-day money-back guarantee.
  

  On June 20, 2022, we received *************' returned product and processed refunds minus shipping and handling. ************* contacted us on August 18, 2022, to check the refund status, and our representative advised him that the refunds were already issued. ************** advised that he did not receive a refund for the original Buy One Get One Free order. Our representative informed ************** that the empty bottle should have been returned to receive a refund for the original order. As a courtesy, the representative submitted the refund request minus shipping and handling, which was processed the same day.
  

  We attempted to contact ************** upon receiving this complaint to ensure that he had received the refunds processed; however, we were unsuccessful. Based on our records, if ************** has not received any refunds, we recommend reaching out to his financial institution for further assistance.
  

  Our goal is to provide excellent customer service to all customers. We welcome any future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************ 

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 6/28/22 $49.48 it only allows to do auto ship. So july the ship and payments just keep going up and up. So today 08/27/2022 I saw in my email that they will be processing another payment for *****. So I went to the website remove my credit card and contact them on a chat I asked Omega XL the representative ***** W to please stop the payment and I asked for a refund because the order was in process status. ***** refused over and over again. I asked to speak to a manager he said no manager was on duty. I asked him to contact production to stop the order he refused. So I got nothing my credit card is still being charged and the product does not work. I told ***** want my money. He said I will get a refund when I return the product that I do not have the product the product is still in their warehouse i inform ***** that need a manager and their name he refused every request. He did cancel my subscription. I want a refund.

  

  Business Response

  Date: 08/31/2022

  August 31, 2022
  RE: BBB *************************************************************
  
  To Whom It May ****************** are writing about the complaint cited above. Firstly we are disappointed that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and we appreciate the feedback shared.
   After reviewing the account in question, we can confirm that on August 27, 2022, ************** contacted our company via Live Chat and requested to cancel her order and autoship. The representative who assisted ************** was able to cancel future shipments; however, we could not stop the order from processing. Once an order has been billed and sent for shipping, we cannot stop it. Unfortunately, the request to contact our production office to stop the order could not be granted by the representative. The representative informed ************** that she is under the 60-day money-back guarantee period and can return the order once received for a refund.
  
  After reviewing the interaction, we apologize for any inconvenience ************** may have experienced. We want to clarify that requests to speak with a manager outside of regular business hours would result in a call back within ***** business hours. Our representatives may not be able to provide the specific name of the manager that would be returning the call.
  
  We attempted to contact ************** upon receiving this complaint but were unsuccessful. As mentioned in our 60-day money-back guarantee, refunds are contingent upon the return of the product within 30 days of the cancelation. Once you receive the order, please **** the unopened package as "return to sender" and return it to the nearest post office. As a courtesy, we have submitted a full refund for the order. Please allow 1-3 business days for processing.
  We welcome any future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************ 

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order omega XL .But it did not work. They said try it for 60 day and if it do not work they would refund my money guarantee. But when I called and email them they said it was from a three party and the three party said only three days return. That is not right. And on tv it said try for 60 days and if it don't work return it for a full refund.

  

  Business Response

  Date: 08/09/2022

  August 9,2022
  RE: BBB Case #********
  *******************
  
  To Whom It May ****************** are writing about the complaint cited above. After receiving the complaint, we contacted ************** as we could not locate an account or order.Upon speaking with **************, he advised that he purchased the product (Omega XL) from Amazon. We explained to ************** that per our terms and conditions, purchases made from an authorized third-party reseller do not qualify for our 60-Day Money Back Guarantee program.  We apologize for any inconvenience that ************* may have experienced.
  
  Sincerely,
  
  Great HealthWorks
  4150 ***********
  **************, ** 33312
  ************ 

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17674530
  
  I am rejecting this response because: You are saying the same thing ,why would you let a third party you say sale your product and you are getting on tv saying try you product for 60 days and if it not working for you then you can get your money back guaranty ? Now you tell me after I have spend $50.00 that I need to call the one who sold it. Then you need to let the public know that the product must be brought solely from you and not a third party this is wrong and you robbery me with out a gun but it not over until the fat lady sing!!!!!!!!!!
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/16/2022

  August 16,2022
  RE: BBB Case #********
  *******************
  
  To Whom It May ****************** are writing about the response to the complaint cited above. After receiving Mr. ****** response, we apologize again for any inconvenience experienced. We recommend that  ************** reach out to the authorized third-party reseller (Amazon) or his financial institution for assistance with this matter. Based on our terms and conditions,this purchase does not qualify for our 60-Day Money Back Guarantee program.
  
  Sincerely,
  
  Great HealthWorks