Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several months of trying, I still cannot get them to cancel my subscription.

  

  Business Response

  Date: 06/26/2025

  June 13, 2025
  RE: # 23456655 
  Jack
  McCalmont
  
  To Whom It May Concern,
  
                  We
  are addressing the complaint submitted by Mr. McCalmont concerning his experience with our company. Upon reviewing the
  account, we can confirm that Mr. McCalmont took advantage of our Buy One Get
  One Free promotion for two (2) bottles of OmegaXL and received a complimentary
  bottle of VitaminXL D3 on November 9, 2024, through our website.

  
  On March 9, 2025, Mr. McCalmont submitted
  a request via email to cancel his subscription. On March 11, 2025, Mr.
  McCalmont was sent an email confirmation directing him to our Customer Care
  Department via phone or live chat to assist with cancelling his
  subscription.  Subsequently, between
  April 10, and May 12, 2025, Mr. McCalmont made additional attempts to contact
  our company via email. Regrettably, Ms. Wente missed the opportunity to connect
  with our live chat.

  
  In response to Mr. McCalmont’s BBB complaint, our Consumer Affairs team made an
  attempt to contact him directly on June 13, 2025, to address the concern he
  raised. Unfortunately, we were unable to reach him. However, a voicemail was
  left informing Mr. McCalmont
  that his subscription has been cancelled.

  
  Our goal is to provide excellent customer service to all
  customers. We value your business and are committed to providing you with the
  best possible experience. We welcome future requests via our Customer Service
  line at 1-800-488-8082 or [email protected]. Our hours of operation
  are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  4150 SW 28th Way
  Ft. Lauderdale, FL 33312
  954-744-7400

  
  

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23456655
  
  
  
  I am rejecting this response because:

  There are numerous other complaints from people who tried to cancel the subscription but kept getting the product, and getting payments deducted from their accounts. 
  I acknowledge that the company finally cancelled my subscription. I am very displeased and frustrated with the length of time 
  
  It took. 
  
  Sincerely,
  
  
  
  Jack Mccalmont

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your auto-ship service over supplyed me. On 4-19-25 you charged me $76.93 for two bottles of Omega XL. I still had 4 bottles left. I stoped the auto-ship. It's supposed to restart shortly. I don't want anymore product and I want to return the 6 bottles that remain for a refund of $ ******. Your prompt responce would be appreciated. Most sincerely, ****** ********.

  

  Business Response

  Date: 06/09/2025

  June 9, 2025
  RE: # ********
  ****** ********
  
  To Whom It May Concern,
  
                  We are addressing the complaint submitted by *** ******** concerning his experience with our company. Upon reviewing the account, we can confirm that *** ******** took advantage of our Buy One Get One Free promotion for two (2)bottles of OmegaXL and received a complimentary bottle of VitaminXL D3 on February 23, 2025, through our website. Additionally, *** ******** called on March 9, 2025, and again purchased our Buy One Get One Free promotion for two (2) bottles of OmegaXL along with another complimentary bottle of VitaminXL D3.
  

                  On April 3, 2025, *** ******** reached out to our company and was informed by our representative that he had two active subscriptions, which he acknowledged. On May 5, 2025, *** ******** contacted us to cancel both subscriptions.However, he was presented with the option to reduce the product quantity to one, and both subscriptions were postponed to July 19, 2025, which he also accepted.
  

                  On June 2, 2025, I called *** ******** regarding the six bottles he wished to return. According to the terms of our money-back guarantee, *********** was informed that he is not eligible for a refund as he is outside the money-back guarantee period. Nevertheless, a courtesy refund of $69.98 has been processed for *** ********* most recent order. Please allow 1-3 business days for processing.       
  

                  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  

   

  Sincerely,

  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in mid February of 2025, I purchased a bottle of Omega XL capsules (300 count). I used it for approx 45 days but it really didnt work well for me. Great Healthworks advertises a 90 day money back guarantee. I spoke with their customer service representative who said that I should return the unused product to them with a tracking number and an Order number and that my refund would be processed within a couple of weeks. I did exactly as they instructed. I checked my credit card statement for 2 billing cycles and they never refunded my $201.90 that I paid for the product. I sent it to the exact address that they sent me in an e-mail and the **** tracking system shows that it was delivered to them on April 3, 2025. Clearly they dont honor their guarantee policy.

  Customer Answer

  Date: 05/28/2025

  YOU MAY CLOSE THE COMPLAINT PLEASE. GREAT HEALTH WORKS FINALLY REFUNDED ME MY MONEY BUT IT TOOK 2.5 MONTHS TO COMPLETE. THANK YOU FOR YOUR ASSISTANCE. 

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/25/2025 I was watching TV saw the advertisement about Omega XL for $39.95 you get 2 Bottles of 60 Tablets each and a bottle of D3 Vitamin. I want to try it because I have arthritis and stiffness in my knees. I called ************ spoke with ***** whom I gave all my payment, billing and mailing information my total was going to be $50.42 but he stated in order to get this promotion I need to be enrolled into auto pay. But this is false advertisement because it does not mention this on TV. TV shows many people who has benefited from taking Omega XL but it does not say you have to be on auto pay. So I want to let BBB know that this is false advertising and they need to make this right and live up to what they say. They have all my information and I think it is very very unfair to do this. I would like my product delivered to the address I provided for the price advertised On dont like working with dishonest companies. I like people I can trust.

  

  Business Response

  Date: 06/10/2025

  June 10, 2025
  RE: 23376574
  ******* ******
  
  
  To Whom It May Concern, 
  
  We are addressing Ms. ****** complaint regarding her experience with our company. After a thorough review, we can confirm that Ms. ****** reached out to our company to inquire about placing an order for the Buy One Get Two Free promotion which includes two bottles of OmegaXL (one of which is free) plus one complimentary bottle of VitaminXL D3 on May 25, 2025 on the first order. The representative explained the terms and conditions of this promotional offer, which requires enrollment in our auto-ship program. However, no order was made, and none of Ms. ****** billing, payment, or shipping information was retained or saved in our system.
  
  Upon receiving this complaint, we reached out to Ms. ****** and were pleased to have spoken with her. We explained, as had previously been communicated by our agent, that the Buy One Get Two Free promotion was only available with enrollment in our auto-ship program, and that a one-time order does not come with the free bottles. Furthermore, we also let Ms. ****** know that she can purchase our products through ****** or ********
  
  We regret that Ms. ****** did not have a favorable experience. Our marketing practices are designed to be transparent and informative. Our advertising materials (including our TV advertisements) clearly identify when promotional offers are available only on first order with enrollment in our auto-ship program. The terms and conditions of our promotional offers, including any details regarding enrollment in our auto-ship program are communicated to customers during the ordering process prior to placing their orders.  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************

  Customer Answer

  Date: 06/10/2025

  I was not happy with the phone call I received. I feel like the company has false advertisement so nothing was  resolved. I thank you. I hope you have a good day.  
  
  Complaint: 23376574
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called May 1 to cancel subscription.May 7 I received an email stating my account has been updated."Previous next shipment CHANGED from June 1 to AUGUST 1". INCOMPETENT AGENT!I wasted 45 minutes of my time on hold then, with an agent to **********, I tried their chat which stated they are live until 9PM EST. It was 7:24PM EST, received a reply that no one is available now.I BELIEVE ITS BECAUSE I LISTED CANCEL SUBSCRIPTION AS MY REASON TO REACH OUT!

  

  Business Response

  Date: 05/14/2025

  Response: 
  May 14, 2025
  RE: 23306227
  ***** ***** ******
  
  
  
  To Whom It May Concern,
  
  We are addressing the complaint from Ms. ****** regarding her account. Upon reviewing the information, we can confirm that Ms. ****** contacted our company on May 1st, 2025, via chat support at 4:34 PM. Shortly after, at 4:39 PM, she reached out to our customer care department. During the chat, Ms. ****** indicated to the chat support representative that she intended to discuss her account with the customer care representative she was speaking with over the phone. Ms. ****** requested to cancel her account; however, the representative suggested postponing the account until August 1st, 2025, which Ms. ****** agreed to. 
  
  On May 8, 2025, at 7:21 PM, Ms. ****** contacted our chat support again. At 7:22 PM, she received an automated response indicating that a chat agent was unavailable. By 7:29 PM, our chat support representative was able to assist her and successfully canceled her account.
  
  After receiving this complaint, we reached out to Ms. ****** and were pleased to have spoken with her. We confirm that her account has been canceled. 
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 
  
  

  

  Business Response

  Date: 05/16/2025

  To Whom It May Concern,
  
  We are addressing the complaint from Ms. ****** regarding her account. Upon reviewing the information, we can confirm that Ms. ****** contacted our company on May 1st, 2025, via chat support at 4:34 PM. Shortly after, at 4:39 PM, she reached out to our customer care department. During the chat, Ms. ****** indicated to the chat support representative that she intended to discuss her account with the customer care representative she was speaking with over the phone. Ms. ****** requested to cancel her account; however, the representative suggested postponing the account until August 1st, 2025, which Ms. ****** agreed to. 
  
  On May 8, 2025, at 7:21 PM, Ms. ****** contacted our chat support again. At 7:22 PM, she received an automated response indicating that a chat agent was unavailable. By 7:29 PM, our chat support representative was able to assist her and successfully canceled her account.
  
  After receiving this complaint, we reached out to Ms. ****** and were pleased to have spoken with her. We confirm that her account has been canceled. 
  
  Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************
  

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered Omega XL from the aforementioned company. I have requested cancellation of this product and subscription April 4, 2025. Weve received another order from them ( double the order) today. Ive called their customer service number only to sit on the line for 48 minutes listening to more sales pitches. I have emailed them several times and the only way I can cancel the subscription is to pay a fee to End Subscriptions **************************************************************************************. I have no intention of paying to end a subscription with someone in the ***********. This is a company that is too busy to attend to their customers and expect payment to cancel.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2025 I order Omega XL from this Great Health works. When I received the confirmation I saw that they had placed a auto monthly shipment on the account. I called the company back at approximately 12:30 PM on the same day as the order to cancel the order. I did not want a monthly auto shipment. When I called it indicated that my wait time was less than 15 minutes. At about the 15 minute **** their system discontinued the call. I called right back and system my told me my wait was 30 minutes. I stayed on the line until 2 PM which was their closing time. I went to their email system and sent a email indicating I wanted to cancel the order. I called on Monday April 14th and left a recall number. No one ever called me. On Monday April 15th I once again sent a email to them on their system to cancel the order. Tuesday the 15th of April I called and left a return call number on their system. No return call on Tuesday. Wednesday April 16th I called early and stayed on the phone as they indicated my wait time was 5 minutes. Finally a customer representative came on. He canceled my order and gave me instructions on how to return the unused bottles and I would get a full refund once the bottles were received. I received a confirmation of the future refund stating that I would still be responsible for shipping and handling. I ****t feel I should be responsible for any payments seeing I did my level best to cancel the order. I think that their advertising for the special on this product is somewhat on shaky ground. On the **** advertisement they put the conditions of the sale in so small print and the bottom the screen that you can't read it. I **** think I *** this company any money.

  

  Business Response

  Date: 05/01/2025

  May 1, 2025
  RE: # ********
  ***** *********
  
  To Whom It May Concern,
  
                 We are responding to the complaint raised by Mr. ********* regarding his experience with our company.After reviewing the account, we can confirm that Mr. ********* purchased our Buy One Get One Free promotion for two (2) bottles of OmegaXL and a complimentary bottle of VitaminXL D3 on April 12, 2025, via our website. The promotion included a subscription to our convenient monthly autoship program, which could be canceled anytime, and a 60-day money-back guarantee. Purchasing from our website requires acceptance of the subscription terms, which include our money back guarantee, before purchasing. Under the express terms of our money back guarantee, refunds are less shipping and handling.
                 Per our records we were unable to locate an attempt from Mr. ********* to cancel his order on April 12, 2025. We can confirm that an email was received on April 13, 2025, requesting to cancel the order he placed.   Unfortunately, we are unable to cancel orders that have already been processed and sent for shipping.
                On April 14, 2025, Mr. ********* contacted our company, unfortunately he only stayed on the line for one minute and forty-nine seconds.  Mr. ********* contacted our company again on April 15, 2025, and requested a call back. A callback was placed to Mr. ********* however he did not answer, and a voicemail was left with instructions to return the call. On April 16, 2025, we spoke with Mr. ********* and cancelled his account. As per the terms of our money back guarantee, Mr. ********* has until May 16, 2025, to return the product for a refund minus shipping and handling. We also ask Mr. ********* to allow up to 30 days after the return has been received for the refund to be processed.
                  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience.We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company great health works to cancel my subscription on 4/8/2025- 4/13/2025 and 4/14/2025. Long before subscription was to renew. And Im still being charged for there product and I am told they cant reverse the renewal and Im still being charged for the product that I no longer wish to receive.

  

  Business Response

  Date: 05/08/2025

  May 8, 2025
  RE: # ********
  ***** ********
  
  To Whom It May Concern,

       We are responding to the complaint raised by Mr. ******** regarding his experience with our company. We have carefully reviewed Mr. ********* account and our interaction history. Our records show that Mr. ******** first contacted us on April 8, 2025, to request cancellation of his OmegaXL subscription. During this call, a representative suggested that perhaps Mr. ******** would see better results if he increased the number of soft gels he takes daily. Towards that, the representative invited Mr. ******** to remain on our auto-ship subscription program and offered him a complimentary bottle, to which Mr. ******** agreed.

  
       On April 13, 2025, Mr. ******** attempted to contact us via live chat but was informed of the unavailability of a live agent and advised that someone would follow up within ***** business hours. The following day, April 14, 2025, Mr. ******** called again to cancel his subscription. At that time, he accepted another complimentary bottle and again agreed to keep his subscription active. Later that same day, however, *********** contacted us again, stating his desire to cancel due to an email notification of a pending shipment of two bottles. He expressed his dissatisfaction and requested a refund, indicating he would return the order. The representative explained to Mr. ******** that he was outside the 60-day money-back guarantee period and, therefore, unable to return the product for a refund. The representative then processed Mr. ********* cancellation request and confirmed that no further charges for future orders would be incurred.
  
      Upon receipt of this complaint, we attempted to reach Mr. ******** but were unable to do so. We are requesting that Mr. ******** return the OmegaXL bottles from the order billed on April 14, 2025, including the complimentary bottle. We ask that Mr. ******** return those bottles, whether they are sealed and unused or used (even if empty). Upon return of the bottles, we will issue a refund,less shipping and handling, as a goodwill gesture.
  
                  Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience.We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about April 3, 2025, my wife permanently cancelled an auto shipment of a nutiritonal supplement that she had ordered two previous times. This was completed on the business web site. Because she no longer wants this supplement and she will never use it again, I attemped to have her account terminated and her PII along with credit card information removed from their business information server. I was told by a customer service ***resentative on the telephone that the business keeps all information in case you wish to resume your membership and take the product again. She will never use it again. There is no reason for or need for the business to keep any information. Eventhough the autoship was cancelled and the account login terminated, the customer service *** could still, using only my wife's first name (*****) and last name pull up her complete records, including name, address, telephone, and credit card transaction information that included the last four numbers of her credit card, name of the card, name on the card, expiration date, and CVP number. They have refused to delete the information. All I want is for the company to delete any/all information with regard to her account. If I give them ******* name, they should not be able to pull up anything that says she was ever a customer.

  

  Business Response

  Date: 04/14/2025

  April 14, 2025
  RE: # *******
  ****** **********
  
  To Whom It May Concern,
  
           We are responding to the complaint purportedly from the husband of our customer ***** ********** regarding her account.The statement the business keeps all information in case you wish to resume your membership and take the product again is incorrect. We retain and delete personal information for the purpose of complying with applicable laws. The account was terminated, as requested, and personal information is being deleted and retained, as applicable, in compliance with laws applicable to our business and this Florida customer.
  
          Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  
  Sincerely,
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************
  

  Customer Answer

  Date: 04/16/2025

  The statement about the information being held to facilitate a return to the company was provided by THEIR CUSTOMER SERVICE REP ************ information is being rertained?  Please list all data points.

  If any data point has any PII or credit information embedded (such as is visiable in the transaction information), then that needs to be deleted.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23164549
  
  

  
  

  The statement about the information being held to facilitate a return to the company was provided by THEIR CUSTOMER SERVICE REP ************ information is being rertained?  Please list all data points.

  If any data point has any PII or credit information embedded (such as is visiable in the transaction information), then that needs to be deleted.

  
  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 04/16/2025

  April 16th, 2025
  RE: 23164549
  ***** **********
  
  To Whom It May Concern,
  
  We previously responded to the Complainants allegation a **************** Representative misstated the purpose for which we retain information by clarifying that we retain and delete personal information in compliance with applicable laws. We confirmed the account was terminated, as requested, and personal information is being deleted and retained, as applicable, in compliance with laws applicable to our business and this Florida customer. Our response complies with the privacy laws and rights applicable to Florida customers.
  For additional information regarding our privacy practices, please see our Privacy Notice provided in PDF format and located online at: ********************************************.
  
  
  Sincerely,
  Great HealthWorks, Inc.
  ****************
  Ft. **********, FL 33312
  ************

  Customer Answer

  Date: 04/17/2025

   
  The company has not identified what personal information that they are going to retain, as requested in my first response.  Now, additionally, I would like to know from the company exactly what law(s) the company is using to determine what personal information it is going to retain and delete. They confirmed personal information is being deleted and retained, but they failed to identify exactly what data is being retained.

  Customer Answer

  Date: 04/18/2025

  Please publicly post this complaint thread.  I will ensure that I not recommend this company to anyone and will warn everyone about the companies unwillingness to honor a customers request to remove PII that they have no further need of having either for a business purpose or legitiamte legal reason. 

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product 1.29.2025 Received product 2.8.2025. Could not take due to stomach upset. Requested refund 2.23.2025 within time limit of 65 days from purchase. Sent back product 3.4.2025 within time limit to the address of *****************************************. There were two addresses on return form but above address was listed as return address. Was delivered 3.7.2025 Never heard anything from them. Emailed them 4.2.2025 Still within time limit and was told they never received product. I have **** receipt Included They said to wait longer? Any longer and my 65 days are up. I paid $215.74 but return said they will not refund Shipping on product. So I Deducted shipping cost $6.95 leaving a refund of $208.79

  Customer Answer

  Date: 04/04/2025

  Hello, 

  I had received a voice mail from an Orstea?  Said to call back regarding my BBB complaint? ************* Between the hours of 9am to 6pm Eastern time Monday through Friday? I Live in ****** and I called during my lunch time at 12:37 pm and the recording said t had reached the customer advocacy group.  Unfortunately you have reached us outside out business hours and then says the hours are 9-6 eastern standard time Monday through Friday from 9am to 6pm. I tried calling back again at 12:57 and same message.    So I tried to reach them on there terms and cannot.  So what do I do when they won't answer my return call?  

   

   

  ***

  Customer Answer

  Date: 04/08/2025

  I had received a voice mail from an Orstea?  Said to call back regarding my BBB complaint? ************* Between the hours of 9am to 6pm Eastern time Monday through Friday? I Live in ****** and I called during my lunch time at 12:37 pm and the recording said t had reached the customer advocacy group.  Unfortunately you have reached us outside out business hours and then says the hours are 9-6 eastern standard time Monday through Friday from 9am to 6pm. I tried calling back again at 12:57 and same message.    So I tried to reach them on their terms and cannot. 

  I tried again to call them this morning 7:45 am which is 10:45 am their time.  Once again I am getting the same recording saying that i am calling outside business hours.  But the recording says it is during business hours.  Cannot reach What do I do next

  

  Business Response

  Date: 04/22/2025

  Response: 
  April 22,2025
  RE: # ********
  ******* **********
  
  
  To Whom It May Concern
  
   We are addressing Mr. ************ request concerning a refund for the product returned. After reviewing the account, we were unable to locate a record of the returned product in our system. Based on the tracking information provided we can confirm that the package was delivered to our facility on March 7, 2025. We have submitted a refund for the order minus shipping and handling as indicated in our money back guarantee terms. We ask that Mr. ********** allow 1-3 business days for processing.
   Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
   
  Sincerely,
  
  Great HealthWorks
  ****************
  Ft. **********, FL 33312
  ************ 
  
  

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

  I do want to point out that research online shows this business does the same thing to many returns requests as they have done to me.  I feel it is wrong to have had to go through this to get my refund and many online complaints say the same thing.  I am thankful for the BBB helping me get my money back after all this