Reviews
Customer Review Ratings
Average of 549 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDoug W
Date: 02/09/2023
5 starsDoug W
Date: 02/09/2023
I had a great experience with this company they do everything possible to help you in any manner they can.
Great HealthWorks, Inc.
Date: 02/14/2023
Hello *********************,
Thank you for taking the time to review and rate your experience with us. We appreciate you allowing us to assist you!
Review fromJorge V
Date: 01/27/2023
5 starsGreat company with great customer service, great products, and great people working there!Review fromMike M
Date: 01/21/2023
1 starMike M
Date: 01/21/2023
Well after reading the reviews I am shocked and surprised they are not being investigated for scamming the elderly. My mother-in-law who lives with me has no idea what she is doing and decided to try to get the free bottles. Well I pay her bills and now see a charge on the CC for auto ship from Great Health Works. She has no idea what is going on and that we now have to contest this because she is UNAWARE. If someone is in their 70's and you have a company who prey's on persons of aged shame on them. Now I have to take time to correct all of this nonsense because of a company's malpractice.Great HealthWorks, Inc.
Date: 01/24/2023
Thank you for sharing the review with us. We appreciate the feedback shared. After reviewing the account in question, we can confirm that on December 18, 2022, the customer purchased our Buy One Get One Free promotion of two (2) bottles of OmegaXL. The promotion includes a subscription to our convenient auto-shipment program that can be canceled anytime. The terms of the auto shipment program are explained to the customer and the customer must agree to the program before the customers card is charged. The purchase also included a sixty (60) day money-back guarantee from the initial purchase date.
Upon receipt of this review, we attempted to reach out to the customer directly but were unsuccessful.
When a customer contacts our company to purchase our product and they provide their information and agree to the terms of purchase, we will process an order. For clarity, our company never makes cold calls to gain sales or market our products. Nevertheless, we have canceled the customers subscription, and as a courtesy, in advance of receiving returned product as required by our money back guarantee, a full refund will be issued. Please allow 1-3 business days for processing. We still request that the customer return of the unused portion of the product,including the empty bottles as stated in the 60 day money back guarantee.We welcome future inquiries via our **************** line at ************** or [email protected] hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Review fromjoan t
Date: 11/27/2022
1 starjoan t
Date: 11/27/2022
I contacted company directly to cancel and have continued to get charged $39.99bfor last 3 months 8 still have 4 bottles of product it's totally fraudulent to continue to charge after cancellationGreat HealthWorks, Inc.
Date: 12/01/2022
Thank you for your review. Upon receipt of this review, we attempted to reach out to you but were unsuccessful. We did have the opportunity to look into your concerns and can confirm the initial Buy One Get One Free promotion of two (2) bottles of OmegaXL was purchased on September 29, 2022, through our website. On October 31, 2022, *************************** subscription was canceled as requested. We were not able to locate any additional orders after the cancellation request. We welcome future requests via our **************** line at ************** or [email protected] hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.Review fromJudith W
Date: 11/16/2022
1 starI attempted to cancel the autoship and the "customer service" rep simply attempted to sell me something else. That same day they took out $78 dollars from my account for things I did not order. SCAMMERS! Do not do business with them.Review fromgina m.
Date: 09/14/2022
1 stargina m.
Date: 09/14/2022
Agree with all the reviewers. This is deceptive advertising. Ignore the 1 star - it should be 0 stars!! Absolutely ridiculous that this business still has an A+ rating! They are scamming the elderly by getting them to give their CC# and putting them on an auto ship without their knowledge. Then if they are lucky enough to have a family member who helps them, the family member needs to spend a ridiculous amount of time to try to get the auto-ship cancelled. Our elderly do not deserve to continue to be scammed by a company that our BBB can't see is completely horrible!It's impossible to find a customer care # to call and more impossible get the reoccurring order to cancel. $100 a month stolen from my mom with dementia. Please advise how to Cancel!!!Thank youGreat HealthWorks, Inc.
Date: 09/19/2022
Thank you for your review. We appreciate the feedback shared. We would first like to apologize for any inconvenience you or your mother may have experienced. Upon receipt of this complaint, we attempted to reach out to you but were unsuccessful. We did have the opportunity to review the phone call in which your mother placed her order. We found that the representative did inform her that the purchase of our Buy One Get One Free promotion included a monthly autoship that could be canceled at any time. Our customer service number is on the side of our bottles label for your convenience. As requested, we have canceled the subscription, and as mentioned in our 60-day money-back guarantee, refunds are contingent upon the return of the product within 30 days of the cancelation. We do not cover return shipping costs, but you may return the unused portion of the product, including the empty bottles, and receive a refund of the purchase price (minus any shipping and handling). We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.Review fromL. H.
Date: 08/29/2022
1 starL. H.
Date: 08/29/2022
Forget the fact that they rip you off for the first three payments plus shipping and handling when you try to return the product because you're not happy with it. Instead focus on the fact that there is absolutely nothing that works on your inflammation. I've now read over 30 reports of fraud because there's nothing in this snake oil that will heal anything. They sold this in the beginning as a placebo in a blind test to see how many people would fake results. When they found out there were quite a few people that just took pills for the heck of it and faked results they decided to develop a fake marketing scheme. For all the people that he's ripped off and caused harm to it's no wonder that someone said he is a descendant of ****** whether it's true or not he is one evil human being. I'm still waiting for the lawsuit that's going to close him down and make him repay everybody's money.Great HealthWorks, Inc.
Date: 09/19/2022
Thank you for your review. We are disappointed to learn that you did not have a positive experience. We appreciate the feedback shared as our goal is to provide excellent customer service to all customers. We want to inform you that we have had multiple studies conducted for over 30 years that show that when using OmegaXL daily, as suggested, it helps relieve joint pain due to inflammation and supports respiratory function and muscle recovery after activity.Please note that, as indicated on our, the statements made have not been evaluated by the *** (U.S. *************************** and that OmegaXL is not intended to diagnose, treat, cure, or prevent any disease. If you would like for us to review your account concerns further, please send us an email and include the name, phone number, and address associated with the account. You can send the email to *********************************** or you can contact our customer service at **************. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.L. H.
Date: 09/19/2022
The FDA findings are final proof that your omega xl has nothing to cure anything! The report is posted for all to read. It's snake oil.L. H.
Date: 09/19/2022
The FDA findings are final proof that your omega xl has nothing to cure anything! The report is posted for all to read. It's snake oil.Review fromJanell D
Date: 08/26/2022
1 starJanell D
Date: 08/26/2022
Ignore the 1 star - it should be 0 stars!! Absolutely ridiculous that this business still has an A+ rating! They are scamming the elderly by getting them to give their CC# and putting them on an auto ship without their knowledge. Then if they are lucky enough to have a family member who helps them, the family member needs to spend a ridiculous amount of time to try to get the auto-ship cancelled. Our elderly do not deserve to continue to be scammed by a company that our BBB can't see is completely horrible!Great HealthWorks, Inc.
Date: 08/30/2022
Thank you for your review. We are disappointed to learn that you or your family member did not have a good experience with our company. We assure you that we advise all our customers of the convenient auto-shipment program. This auto-shipment can be canceled anytime, and our customers must agree to our terms before completing these purchases. We want to review your concerns further, as we take our customer's feedback seriously. Please send us an email and include the name, phone number, and address associated with the account so we can further assist you. Your email can be sent to *********************************** or you can contact our customer service at **************. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.Review fromNicholas
Date: 08/17/2022
1 starNicholas
Date: 08/17/2022
Their advertisement for Omega XL is very deceptive. They run a special on tv where you have to call them to place an order, but then enroll you into a monthly auto renewal program, which I never wanted, and they never stated that to me, when I placed the order. When I received the email that they were going to ship more product to me I called them to cancel it, but they stated that once their computer has generated an order that it can't be cancelled. So now I have to pay return shipment for something that I never wanted, especially since it gives me very bad stomach pains and cramps.Great HealthWorks, Inc.
Date: 08/23/2022
Thank you for your review. After reviewing the account in question, we can confirm that on July 10, 2022, Mr. ******** purchased our Buy One Get One Free promotion of two (2) bottles of OmegaXL. The promotion included a subscription to our convenient auto-shipment program, which he could cancel anytime. Mr. ******** would have had to accept our terms before completing the purchase. Upon receipt of this review, we attempted to contact Mr. ******** via phone on August 18, 2022 but were unsuccessful. We want to confirm that Mr. ********'s subscription was canceled on August 12, 2022 as requested. Per the terms of our 60-day money-back guarantee, refunds are contingent upon the return of the product within 30 days of the cancelation. You may **** the unopened package as "return to sender" upon receipt. We have submitted a refund for the product, less shipping, and handling, as a courtesy. Please allow 1-3 business days for processing. We apologize for any inconvenience you may have experienced. If you have any additional questions or concerns, contact us at **************, and one of our agents will be more than happy to assist you.Nicholas
Date: 09/02/2022
This is still a scam! You're preying on the elderly, and it's so small where it states it on the tv ad that this enrolls you in a monthly subscription that if you don't have glasses on you won't see it, plus it's only on for a mere couple of seconds, which is not long enough for people reading the screen to get to that part. Then you want me to return this item at my expense, when I never wanted it! Also, your agents keep calling me every week, and I keep telling them to stop harassing me, but they won't.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.