Complaints

This profile includes complaints for ACE Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ACE Jiffy Lube

  100 West Cypress Creek Rd Suite 900 Fort Lauderdale, FL 33309-1951

• 

  ACE Jiffy Lube

  1620 S Congress Ave Boynton Beach, FL 33426-6544

• 

  ACE Jiffy Lube

  5240 SE Federal Hwy Stuart, FL 34997-6631

• 

  ACE Jiffy Lube

  1799 S University Dr Davie, FL 33324-5840

• 

  ACE Jiffy Lube

  12398 SW 8th St Miami, FL 33184-1510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,Im writing to file a complaint about a frustrating experience with Jiffy Lube on May 27, 2023. Ive been a loyal customer for years, especially through my corporate fleet program, and until now, Ive always had positive experiences with their fast service. However, this visit changed my perception entirely.I took my fleet vehicle in for a routine oil change, and after the service, they pulled my car up with the engine running. I drove off, stopped for gas, and realized my key fob was missing. I thoroughly checked the car, but it was gone.I called the shop immediately, and the manager, *****, said they hadnt found the key fob but would speak with his district manager and cover the cost. A few minutes later, ***** called back and said they wouldnt cover any expenses. He also mentioned the district manager, ****, would be in on May 29, so I could speak with him directly.On May 29, I called to confirm ****** availability before driving 45 minutes to the shop, but I was told he wasnt there, and ***** was off that day. I left three voicemails and never received a *********** make matters worse, the key fob also had my house key and mailbox key attached. I had to pay for a locksmith and replace the mailbox lock, expenses I shouldnt have incurred. After the lost fob, Jiffy Lube completely ghosted me, with no communication or follow-up.This experience has undermined my trust in Jiffy Lube. I am requesting reimbursement for the full cost of replacing and programming the key fob, totaling $327.08 (Arrigo West Palm Beach quoted $217.08 for the fob and $110 for programming, plus taxes, total is $349.97). I expect immediate reimbursement, as this situation was caused by the shops negligence and mishandling.I hope for a prompt and fair resolution. Thank you for your assistance in resolving this issue.Sincerely,****** ******

  Business Response

  Date: 06/24/2025

  This case can be closed. I have had numerous conversations with Mr. ****** and have agreed to refund him for the key fob. Refund is being processed and check will be sent out on Thursday.

  **** *.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our truck was taken to Jiffy Lube in *********** on January 25 of 2025 for them to service. They change the oil checked all the fluid levels of everything, including the transfer case and said that they had checked it and it was OK. And then on March 17 of 2025 while going down the road the transfer case blew up and we had the vehicle towed to a mechanic, who said that he could tell the transfer case was empty, but no signs of a leak and could tell by a stripped bolt that Jiffy Lube obviously did not check the fluids when we took it to them in January even though they said that they did and this caused the transfer case to blow up causing $21,000 worth of damage.We spoke with the manager of the Jiffy Lube store, (**** B) on ********, and he said that they were not responsible and that we needed to call the number on the bottom of our receipt. We called Jiffy Lube customer ********************** and they had their regional representative (******* ******) contact us by email. We explained the situation to him, and he responded that they denied the claim and blocked any further emails from us to him. We then sent another email to the customer ********************** at ******************** and they never responded back. We are looking for them to pay for the repair of the truck due to them not checking the fluids, when they said that they had.

  Business Response

  Date: 06/12/2025

  This complain was sent to the wrong Jiffy Lube Franchise. We are Atlantic Coast Enterprises LLC and this is not one of our locations. This complaint is for Premium Velocity Auto LLC.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12th, 2025, around 2 ******* my car was start shaking and I didn't know what was happening. I saw the panel in front of my car showing that red light showing that the engine light on. The car was shaking so much I thought that I was going to get stuck on the side of the road, and since, I thought that needed an oil change, so I went to Jiffy Lube location #**** on ************** . When I got there, I was told I told the technician that the engine light was on, and he said he would change the oil and run a diagnostic on the car. The technician told me that the oil change could be the reason. He then came back and told me that the diagnostic came back with engine code issues after the oil change, so it has to be something else.After the full diagnostic was complete, they told me the car is having engine issues and it's going to take like a few more hours. I specifically asked if this was causing the shaking on the car and fix the engine light being on and they said yes.IAt almost 8 pm, they told me it was the car was still shaking but not as much as before. So, they will knock off $200 from the invoice because the car is not 100%. I was reluctant to pay but had no choice as they were closing. I was given the keys to my and when I turned the car on the engine light was still on as well as other lights . I had no choice but to drive back home. On the way home the car sputtered an almost turned off twice and the dashboard was blinking. That morning I got he the car towed to a chevy dealer and thats where I was told based on the repair order which I sent to you , that the engine had a catastrophic failure and that Jiffy lube does not have the equipment to fix this breakdowns, and created damaged the engine more beyond repair. I have tried multiple times to contact Jiffy Lube corporation, and the location with nothing but a run around.

  Business Response

  Date: 05/12/2025

  This case can be closed. I just spoke with ****** M (Market Manager / *****) and he told me that he and Ms. ******** have agreed on a $600.00 settlement. ****** is just waiting on a release form to be signed, which he expects it to be done today. Once ****** has signed document, payment will be processed.

  Thank you,

  **** *.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to lodge a complaint regarding the service I received at Jiffy Lube located at ************************************* on April 10, 2025.After an oil change, my vehicle failed to start, leaving it stranded. I went back to Jiffy Lube on April 11, 2025, and ran into a nasty, combative mechanic named ****. He refused to provide his last name, the regional manager's contact information, or the names of the individuals who worked on my vehicle. He insisted I pay for the oil change and diagnostic fees.Feeling threatened, I mentioned contacting the police. The manager, Ms. ********* intervened, apologized for ****** behavior, and waived the diagnostic fee. She later waived the oil change fee and suggested I get my car diagnosed elsewhere and return with the findings for further assistance. I have never experienced such poor service. ****** demeanor was extremely rude and insensitive. I arrived with a functioning vehicle and left with a completely undrivable car. They claimed it was my fault due to a pre-existing leak, which I was unaware of. Additionally, I was shocked to learn that the individuals performing oil changes at Jiffy Lube are not certified mechanics.This experience has been profoundly distressing. I request assistance from the Better Business Bureau in resolving this matter and ensuring accountability for the service provided.Thank you for your attention to this issue. I look forward to your prompt response and resolution.Sincerely,******* *******

  Business Response

  Date: 05/12/2025

  I most certainly did respond last week to this complaint...******* *. (Market Manager / Mass) is waiting for an estimate and details from Ms. ******** She originally had the vehicle at a local repair shop and the didn't want to repair the vehicle so she had it sent to a dealership. Once ******* has more information, we can move forward.

  Thank you,

  **** *.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for the $49.99 oil change. The guy named *** M approached my car and said are you sure you dont want the high mileage signature package for under $100? it states all of the things that are filled, checked, and performed. I opted for that package. My receipt stated things that were done that were in fact not done! Nothing was filled, windows not cleaned, tire pressure not checked or filled. Air filter not checked or changed! This was a scam! All of my fluids are almost empty! My mechanic said I needed a new air filter as it was not performing. I had 2 tires that were extremely low that I had to fill myself! I want a refund for the balance after the oil change! They owe me $41 for not doing anything that the extra charges were applied for

  Business Response

  Date: 03/31/2025

  I spoke with Ms. ******* and have resolved this issue. I will process a refund in the amount of $41.00.

  Thank you,

  **** *.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Buick Enclave to the Jiffy Lube in ****** for an oil change one afternoon. The next day, a service notice came onto my dashboard saying service charging system, vehicle may stall. The vehicle did stall. I took it to a car repair shop to get fixed and the repair guy found that the issue was the alternator was broken, and it was damaged by oil. I get the car fixed, and get a receipt for said fix. It cost me $800 for the repair on the alternator, which ceased to work the day after the oil change. I told jiffy lube customer care about my issue. Several days later, I finally got in contact with a franchise manager who I told about my issue and after looking into it, he ultimately said that I will be getting a refund. He sent me a contract between myself and jiffy lube saying for the consideration of $800 will be paid directly to ******* **** for repairs relevant to a 2021 Buick enclave. That was on February 10th that I send the signed release back to them. I have not received payment. The franchisee has since told me that he actually cannot give me the money until I get another receipt, to which I responded, I already signed a release. A contractual agreement. I should not need additional receipts, because I signed a contract with jiffy lube that said $800 WILL be paid to me. I have asked for the matter to be escalated several times. It has been almost two weeks with no response from jiffy lube at this point.

  Business Response

  Date: 03/11/2025

  I have discussed this issue with ******* Martucci  (Market Manager / Mass.). *** has no issue with the refund. The receipt that was given to us was quite generic. ******* asked Ms. **** to get a legitimate invoice that separated parts and labor. I spoke with Ms. **** yesterday and asked the same. Once we get the new invoice, a refund will be issued.

  Thank you,

  **** *.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23036396
  
  I am rejecting this response because:

  I have been in communication with ****, and resolution of this issue is still in progress. I have informed **** that I am unable to obtain a receipt that fits what they are asking for, and still believe that it is not necessary, as I have already signed a contract with jiffy lube stating that they will give me $800 for repairs on my car. Last week, I wrote out a detailed account of my experience with jiffy lube since my car damage and sent that to ****. He forwarded that to the ** of the multicare division of Jiffy lube and asked me to let him know if I havent heard from him (**** ****) by Wednesday. As of now (3/24 at 8:55pm), I have not heard from him. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/25/2025

  I did indeed speak with Ms. ***** I have escaladed her request to upper management this afternoon and I will reach out to her tomorrow to see if she has been contacted yet.

  Thank you,

  **** N

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car a ****** Sentra's ** wasn't working. I think I went the Jiffy Lube located at ********************************************************************************** either on Wednesday 02/19/2025 to check the issue. Since I was there I requested an oil change and for them to check the car *** They changed the oil and put freon gas for the *** That afternoon the ** worked fine but the next day it went back to not working. On Friday 02/21/2025I went back to request them to address the issue. I was told that to fix the problem they needed to change the radiator and a cooling fan. I also some brake fluid added. But my main issue and concern wasn't solved. They lied to me by telling me a woman who is ignorant about car matters that to resolve the ** I needed to install a new radiator and cooling fan. Needless, to say the ** still didn't work. I went back again on Monday 02/24/2025 and was told that I needed a new water pump and after installing the water pump I was further told that the issue was the ** compressor. AT this point I just had had enough and left. I want compensations for the money and for the emotional stress. Furthermore, my ** is still not working which puts my life and my children's life in danger because here in ***** it rains a lot and it is impossible to drive with your windows open when it is raining. As a result the windshield gets muggy and foggy and it is hard to see plus the rain makes it very dangerous to drive.

  Business Response

  Date: 03/17/2025

  The following is a statement from the store manager at store 873 in ******

  Good evening,
  
  Customer came in for ********************** we did an oil change both Engine Air filters and Cabin. She also said her ** wasn't working well we told her we can do an ** recharge. Service was performed. A few days later she pulled up to the backlot with her car overheating and leaking Coolant. We told her she needed to change the cooling system which had looked like it had been previously worked on, with the Radiator and fan sitting out of place.  We replaced the Radiator, water pump and Cooling Fan. The car no longer leaks and doesn't overheat anymore. Out of good faith we can return the fee of $199.99 for the ** recharge.
  
  Sincerely,
  ***** *****

  Thank you,

  **** *.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for a simple oil change.The same day in the night I noticed a leak.I cleaned the driveway with degrasser and checked early the next morning and (see pic attached) the leak is getting worst.I brought the car back this morning and they say theres no leaks The car never leak oil before they did the oil change and you can see the leak is fresh.They also said that "if" theres a leak from the draining bolt seal that is not their responsability???....The leak was not there before they touch the car.I did all my oil change with a mechanic always and never had an issue, but we moved this year so Jiffy lube was the closest ********* I will have to pay to a mechanic to get the car checked.

  Business Response

  Date: 01/10/2025

  This case can be closed. The customer is satisfied with our resolution and will issue a refund of $501.05

  Thank you,

  **** *.

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our truck here and Jiffy Lube put in a smaller filter than it shouldve been, we drive the truck to ***** and the whole way there it was making a whistling sound. We had it checked out by **** in *****. Well the turbo went out due to the filter being sucked in to the turbo. ***** later the truck had to be left in ***** and will be going back to pick it up a month later and now Jiffy Lube will not take responsibility for the damages. Very unacceptable

  Business Response

  Date: 12/17/2024

  After discussing this issue with ****** *., Market Manager in *****, ****** is drafting a letter to Mr. **** with a settlement offer of $5100.00. At no point, did we have an opportunity to have the vehicle inspected before the work was completed.

  Thank you,

  **** *.

  Business Response

  Date: 12/23/2024

  This case can be closed. Mr. **** accepted our offer of $5100.00 to resolve this issue.

  Thank you,

  **** *.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for a routine oil change and it now says that I need oil I am sick and tired of Juffy Lube robbing their customers and not completing their tasks. They did this same thing to me each time I had service there with my Kia ******* And they also never did a good job for my dad car, sister, and friends everyone never got a good oil change from all Jiffy Lube. They should shut down all Jiffy Lube! They need to investigate the credibility of each managers and mechanics at Jiffy Lube. I dont think the workers at Jiffy Lube have the proper knowledge to work on cars. Please help the working class who work so hard to get poor services from Jiffy Lube a company we cant trust for an oil change.

  Business Response

  Date: 11/27/2024

  I have spoken with Ms. ******** and discussed this issue. She will be going to one of our other locations today and they will inspect her vehicle. If there is an issue from the work that was done on 11/19/2024, we will take care of it. If there is an issue that was not caused by us, we will give her  an estimate and offer to repair it.

  **** *..

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********