Complaints

This profile includes complaints for ACE Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ACE Jiffy Lube

  100 West Cypress Creek Rd Suite 900 Fort Lauderdale, FL 33309-1951

• 

  ACE Jiffy Lube

  1620 S Congress Ave Boynton Beach, FL 33426-6544

• 

  ACE Jiffy Lube

  5240 SE Federal Hwy Stuart, FL 34997-6631

• 

  ACE Jiffy Lube

  1799 S University Dr Davie, FL 33324-5840

• 

  ACE Jiffy Lube

  12398 SW 8th St Miami, FL 33184-1510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16 at 8am I took my car in for a complete Tune-Up with no prior issues associated with the my car just a complete tune-up. No engine leaks. No overheating. The service was completed approximately 10:54am, I paid $805 got my receipt and left. On my way to work November 17 I began to smell burning tar smell and my dashboard lit up engine overheating turn car off now. While sitting at the red light my car shuts off completely. From one light to the next light my car goes completely from cold to hot and you can hear the cranking nose coming from the engine. I called Jiffy Lube to tell them what was happening but was told I had to bring the car in and leave it for the mechanic to look at the car first thing in the morning. Fast forward to November 18, I get a call from Jiffy Lube saying my coolant hose has a major leak and it would be $679 to fix it today. I am at a loss for words because I went from having no problems to just a simple tune up to a major leak and my car is not drivable. They say that it is not their problem to fix and if I want it done I have to pay the $679. I called the police and got a police report because they refused fix the car and the manager had my car keys. Once the police arrived they were forced to give me my keys. I am now out of $800 and a car with no resolution.

  Business Response

  Date: 11/22/2024

  Response from store 3755:

  "Vehicle arrived on 11/16/24 requesting tune up on arrival the vehicle did have engine light on prior to service as noted on the receipt with mileage at *****. She drove vehicle and the next day went to 950 for oil top off where they noticed low coolant explained to her, she may have a coolant leak causing it to overheat. Vehicle arrived at our shop was inspected and pressure tested noticed a heater hose inlet has a leak causing the vehicle to lose coolant. Vehicle had ***** when it returned to the store. Customer arrived requesting tune up only 11/16/24."

  Heater hose leak had nothing to do with the tune up.

  **** *.

  Customer Answer

  Date: 11/23/2024

   
  Complaint: 22571087
  
  I am rejecting this response because I had another mechanic look at the car and was specifically told that they broke that hose in the midst of doing the tune up. Again, as I stated I had no problems with my car until Jiffy Lube touched it. I am aware accidents do happen but take some accountability for your actions. There was no indication prior to doing the tune up that hose was leaking. This was a careless job and your actions reflect it. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/25/2024

  ACE Jiffy Lube is standing by their decision. As stated by store 3755...On 11/16/2024, customer came into store requesting  a tune up. Service was completed and customer left. On 11/17/2024, customer drove to another ACE location for an oil top off and on 11/18/2024 Ms. ****** drove back to original store where tune up was done and they documented that the heater hose inlet was broken. A repair was offered but declined by customer.

  **** *.

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22571087
  
  I am rejecting this response because I stand by my decision and store #**** is lying. I got service on 11/16/2024 and on 11/17/2024 I called store #**** and I spoke to ****** and he advised me to take my car to the closest Jiffy Lube and to ask the manager to look at the vehicle. The manager at Jiffy Lube located on **************** told me to take my car back to the Jiffy Lube that serviced the car because they took out the inlet and they were responsible. Store #**** is a lie and as I stated it was a lack of service on their part and the mechanic that serviced the car. 
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 11/26/2024

  Jiffy Lube is robbing customers of ************ and I am not satisfied with how the BBB just closed my case with no regards on my end. I am not satisfied and there was no act of good faith. I missed work 3 days on behalf of this company carelessness and selfishness. There was no empathy and no compassion for my concerns. The least the company could have did was offered a discount to resolve my issue. I paid $805 for a service and still had to find someone else to fix an issue that happened under their care which was more money out of my pocket for ***************** Smh!!!!

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint as a result of my last service at Jiffy lube off ************* in ***************. As you are aware, with the economy everyone is looking to save a couple dollars. Jiffy Lube offers coupons for a basic oil change. Unfortunately, there are untrained young adults who are unfamilar with under the hood. On every occasion when my car is about ready, they are always taking things out of my car such as air filter, and reporting that my battery needs replaced. I had my battery checked as it is under warranty and it was just fine when I went to Advanced Auto Parts. A basic oil change should not give permission for the staff to touch anything under the hood of your car. As a result, I do see they checked my RADIATOR OVERFLOW RESERVOIR. They unclamped it and just attempted to place the hose back together without clamping it back then placed the covering over it. I only drive 6 miles to work on side streets. As a result of the negligence my car over heated causing me to need repairs to my car. I am lucky I immediately noticed my car was overheating and shut it off. This could have caused me to replace an engine. This is not acceptable. An oil change does not require you looking at all this. I am requesting a refund for my car repairs. This is not acceptable and why would you look at so many other things. Are they certified mechanics? In addition, I did not request anything other then an oil change. I am very upset and dissatisfied. This could have caused serious hardship.

  Business Response

  Date: 11/14/2024

  As per ******* *. (Market Manager / Broward):

  After reviewing the cameras,the store did everything correctly.
  
  The customer was escorted to the lounge. The ** pulled the car into the bay, and the *** staged it, meaning he pulled the hood up and removed the engine and cabin air filters. The Upper Tech checked the oil level, removed the cap, and communicated the service. They also tested the battery and checked the level of the coolant through the reservoir.
  
  As part of the signature service oil change, we provide our guests with free inspections and inform them of the report and conditions so they can make an informative decision about extending the life of their vehicle.
  
  The customer stated, I do see they checked my RADIATOR OVERFLOW RESERVOIR. They unclamped it and just attempted to place the hose back together without clamping it back then placed the covering over it.
  
  According to the camera review, that statement is false. The Technician inspected the Coolant reservoir, but at no time during the service did anyone use a tool to remove the radiator hose clamp or the hose from the radiator. You would need a clamp tool to remove a radiator clamp.
  
  Moreover, the service was performed on July 21, 2024. We did not receive any complaint at the time of the incident, during which we would have inspected the customers car and could have easily corrected the issue for her, although we were not liable for it.
  
  Based on the camera review,its clear that the store performed everything associated with the signature service oil changenothing more or less. The store didnt remove the radiator hose clamp and hose from the radiator. Therefore, Jiffy Lube store 1202 is not liable for the customers claim. However, as a goodwill gesture, we would refund her the $20 for the oil change.
  
  Thank you
  *******

  Customer Answer

  Date: 11/16/2024

   
  Complaint: 22507729
  
  I am rejecting this response because: it was noted in their response that they checked the radiator.  They should take responsibility and accountability. They were the only one under the hood.  The clamp was not placed on   You need a tool to get it off. This was done accidentally or intentionally. No one else was under the hood.  For a big corporation what a sad response. I would like to be compensated.  This just did not happen. I always lock my car and no one else was under the hood. Take accountability 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/18/2024

  As per ******************* Jiffy Lube is denying this claim. At no point was a radiator hose removed from the vehicle. Checking the overflow tank has nothing to do with the radiator hoses.

  **** *.

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22507729
  
  I am rejecting this response because:hose was unclamped 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30/2024 I went to Jiffy Lube located at **********************************************************************. ***** simply to get an oil change. While I was waiting for the oil change service to be done, I was approached by a technician who told me a list of services that are recommended for my vehicle by the vehicle manufacturer based on the mileage. He claimed that I needed to flush the radiator and my transmission. Based on the services that he insisted was the recommendation by the manufacturer for the longevity of the vehicle I agreed to purchasing the additional services. Two days after getting these services my vehicle suddenly stopped driving, leaving me stuck on the side of the road. I had the vehicle towed back to the same Jiffy Lube, and one of the technicians told me that my transmission is dead. While the technicians were discussing what might be wrong I was provided no remedy not solution. I was told that they would investigate the cause of the failure, but no one has communicated with me in regards to this matter. I've both called and visited the store several times within the span of 30 days without any real answers. I've called the customer support 3 separate times. Each time I've been told that someone would contact me. First it was within 72 hours someone will contact you, then 24 hours, then days later I'm told within ***************************************************************** address to communicate with the franchise owner. They simply keep requesting that individual to contact me. This is a endless circle of simply shielding the owner of not just liability, but also the fair and simple principle of seeking remedy by someone done wrong in commerce, and commercial activities. This practice seems both unethical and definitely not acting in good faith or honor. I need them to pay for another transmission of equal value and to pay for it to be replaced. At this time I also request a rental car to be provided until my vehicle is repaired.

  Business Response

  Date: 10/30/2024

  After speaking with ******* *. (ACE Market Manager, Mass.), he sent me a copy of the denial letter that was being sent out today (10/30/2024)

  Please see attached.

  Thank you,

  **** N

  Customer Answer

  Date: 11/05/2024

  I have attached my receipt for the services I paid for. It clearly says that I purchased the  Signature Service Oil Change on the very first line. You stated that there was no sticker from Jiffy Lube. I think this speaks to the level of incompetence. Simply a pursuit of employees that get money in the form of commissions for their paycheck. I personally believe that they intentionally lied to me about the manufacture required services, leading to my transmission failing when it worked fine. I need you to pay for the repairs resulting from your business. 

  Customer Answer

  Date: 11/07/2024

  I have received the results of the investigation and have stated that I do not agree with the decision. I've emailed the investigator who seems to also be the marketing manager. As I started, he clearly illustrated the incompetence of the employee/employees that serviced my vehicle. As noted in my previous response which I attached a copy of my bill from Jiffy Lube. You claimed that the oil was overdue according to the next oil change sticker being from another location, but in fact they provided the service and failed to put a sticker on. Furthermore I question the following; What is the qualifications does the investigator/marketing manager have with mechanical experience or profession. Also if in fact you've ever found Jiffy Lube to be liable, and why this individual won't clearly answer how do I escalate this matter to a higher authority for redress or remedy. After this happened to me I searched the internet and discovered that I'm not the only person who has been intentionally misled to purchase services that was in fact not recommended by the manufacturer and known to have potential harmful results to a vehicle. Multiple news channels have done undercover investigations and found that this misleading scam is what you do to people for the sake of profit. I will have a sworn affidavit from a Jiffy Lube employee illustrating the catalyst behind this. How they are pressured into pushing services on people or risk loosing their jobs. It's all about the commissions. If you would like, I can add all the relevant links to these investigations I found on *******. I'm very close to going to my local news agencies and request that they help me by covering this story to notify the public at large about this matter. Either way I'm compiling all of the relative paperwork to file a lawsuit against Jiffy Lube. Failing to disclose how to escalate this matter to any higher authority is just the straw that is going to break the camels back. Like I said before I am trying to resolve this matter. You however I don't believe is acting in good faith. I have no doubt that a judge will see the same. 

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22483758
  
  I am rejecting this response because:
  It does not provide any solution in good faith to make a effort to resolve this issue. I've requested multiple times how can I escalate this matter within their franchise or any such process without any information. I questioned the qualifications of the investigator (which also appears to be the marketing manager). My vehicle had no problems with the transmission prior to them servicing it. I have other responses that have gone unanswered. 
  Sincerely,
  
  ****** *********

  Business Response

  Date: 11/12/2024

  ACE Jiffy Lube is standing by their denial.

  For the record, the Market Manager is NOT the investigator. Our company uses Accurate Mechanical. They are a nationwide mechanical inspection company located in ********

  Thank you,

  **** ********

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22483758
  
  I am rejecting this response because:
  I asked about the technician who claimed to inspect the vehicle via email, but I never got a response. Regardless who inspected the vehicle, it only displayed that the services I received weren't done properly. I am getting a second opinion by a certified mechanic. I should have the results later today. If no agreement is made with this company I will file suit via small claims court next. 
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a voucher on groupon to which was stated i can get a conventional oil change for ***** but when approached by the employee he told me that they could take the voucher and I would pay the difference of ***** for the synthetic blend when my car was finished I looked up the total and he charged me a total of ***** for the oil change instead and told me I just should of bought the voucher at this point I was frustrated at him taking advantage of a reattending customer so not only did I pay for the voucher I paid for the full oil change of the other voucher to. The price he charged was ***** +***** for the voucher. I am appalled that they are allowed to this to hard working citizens and get away with it.

  Business Response

  Date: 10/18/2024

  This case can be closed. Mr. ******* received a $24.99 credit back to his credit card.

  Thank you,

  ****.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  rear brake caliper fell off due to not being bolted on correctly and tore up the inner rim . could have killed us. caused significant damage to the car. the manger **** **** up on me after I pleaded for help.... refuses to pay for rental car. its been in the shop 2 weeks . need them to pay for the rental car ...jeep has been in shop since September 16th and its now October 4th store 2607 jiffy lube .....I want them to get me a rental car since its 100% their fault we have no car

  Business Response

  Date: 10/07/2024

  As per **** *. (Market Manager / **********):

  Vehicle is currently in ** and is being worked on as I type this response. Vehicle is being covered under the Jiffy Lube National Warranty program. The parts not being easily available has caused the delay in repair. Rental and most other additional costs will be covered by ACE.

  Case can be closed.

  Thank you,

  **** *.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/26/2024 while I was still living at ***************************************************************************, I went for an oil change.On 8/15/2024 my oil light came on. .I returned to Jiffy Lube and they had to add 3 quarts of oil .The mechanic who had worked on my car admitted to not tightening the oil filter enough which explains the oil missing. The store manager tried to tell me I had an oil leak to cover up the damage. He sent me to another Jiffy Lube where there are mechanics and after checking the car it was determined that I had NO oil leak .Resulting in this human error ,On 8/29 *********************************************************************************************************************** oil !!The cost of replacing the alternator and change the oil completely was $878.47 which I am seeking a complete refund for what they did to my vehicle.I've tried solving the problem with them by going there in person, filing a complaint and nothing is happening. I have a picture of my alternator covered in oil.This caused me a lot of stress .I am 71 years old and would like someone to be held accountable for their mistake.Can someone please help me.Thank you Yours respectfully ********* *******

  Business Response

  Date: 10/07/2024

  I just spoke with Ms. ******** I will be processing a refund check for the oil change. She understands that this oil change was back in March 2024.

  Please close this case.

  Thank you,

  **** *.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3rd of 2024 my 2year old daughter and I went to Jiffy Lube for an oil change. Within less than *************************************************************************** the three years that Ive had the vehicle, and I had to return to the location where they informed me it was due to a faulty air filter! They removed the sensor pop up and after changed the filter. 2 days later my the sensor came on again! This time with the warning to stop the car on the side of the highway as the engine temperature was hot. I stopped the vehicle for 45 minutes and waited and drove for 15 minutes on a prayer with my. The following morning I contacted Jiffy Lube and brought the vehicle back to them. They stated it was low on coolant and that had to be the issue. The Manager ******* exchanged numbers with we and told me to text him in the event it popped up once again. Unfortunately I had to text him two weeks later prior to flying away. Still away I had my cousin bring the vehicle back to Jiffy where they informed him there may be a hole in the coolant tube causing the levels to be low and triggering the engine light to come on. They stated there was nothing they could do. Away I decided Id deal with the matter in June of which I had a mobile mechanic come and inspect the vehicle that stated something was affecting the engine and it wasnt the tube. Having to leave again for work I left the vehicle parked in my driveway unrentable. Fast forward to August when I returned I called another mechanic from ****** per my neighbor and he shows me the engine drenched in oil and oil all over the spark plugs and coil. I contact Jiffy Lube, they left me without a car for two days, claimed they fixed the vehicle, only for it to fume up and shut off with my my child and I. I had to have it towed over 15 miles. Then pay to have to brought to **** where they informed me my engine is totaled from lubrication and they also found metal in the oil. No one from corporate has contacted me! 18k

  Business Response

  Date: 10/07/2024

  As per Carlton T. (Market Manager / Broward)

  On April 3, 2024, the
  customer purchased a preventive maintenance oil change and an engine air
  filter. A few months later, she returned to the location and stated that
  something was wrong with her vehicle because the check engine light came on.
  The store inspected the car with the OBDII scanner, and a code for a massive
  air flow sensor came on. So, they checked the air filter and housing to ensure
  it was correctly installed and secured. The store cleared the code, and the car
  ran fine. Then, the customer left. On August 12, 2024, the customer called the
  store and spoke with the manager. The check engine light came on again, and she
  said she had two diagnostics done at the dealership. They told her it was due
  to overfill with oil that was causing the misfire. Right away, the manager asks
  the customer to bring the vehicle to the location to correct the issue.  
  
  On August 12, 2024, the
  customer returned to the Jiffy Lube location with the vehicle. The manager
  diagnosed the car again using the OBDII scanner and identified that the car
  wouldn't start, but it cranks. They had a P0300 code (multiple cylinder misfires).
  Moreover, there was clean oil all over the valve cover. The manager stated that
  they didn’t see the oil spill initially because it was under the engine cover,
  so a technician and the manager didn't catch it the first time she brought it
  back. Since the location is not a Muticare Jiffy Lube location, the manager
  told the customer to leave the vehicle so that he could take it to our best
  Multicare Jiffy Lube store in Davie. The manager told the customer the car
  should be ready by 7 pm. However, since the car arrived at the location later
  in the afternoon, there were other vehicles in the bays, so they couldn’t get
  the car in right that day.  But the manager of the Jiffy Lube in Davie
  assured them that the vehicle would be thoroughly diagnosed and fixed in the
  early morning.
  
  On August 13, 2024, the
  customer contacted Jiffy Lube Corporate to file a complaint. The store manager
  contacted the customer again and explained what was being done to fix her car
  and where the vehicle was. I also instructed the Davie Jiffy Lube store manager
  to respond to Jiffy Lube corporate and tell them that the vehicle was being
  worked on to fix her concern. The store thoroughly diagnosed the car: The oil
  level was not reading overfilled. However, oil was sitting on top of the valve
  cover gasket, which made contact with two coils, likely causing the misfire.
  There were multiple code readings, all of which reflected engine misfire
  cylinders 1 to 4. The mechanic absorbed the oil from the valve cover, cleaned
  the entire area, removed all four spark plugs and coil, and installed new spark
  plugs and coil park. Once completed, the car started fine. So they let it run
  for a while to ensure no other issues with the vehicle. The Hallandale Beach
  Jiffy Lube manager picked up the car from Davie Jiffy Lube and drove it to the
  customer’s home. There was no engine light, the car was running smooth, and
  tire issue. On August 14, 2024, the customer contacted the store again and
  stated that the store had deflated one of her tires and started to curse at the
  manager. He explained to her that he had driven the car straight from the Davie
  store, that the tires were fine, and no one had touched her tires. So he
  invited her to come to get the tires checked and filled.
  
  On August 16, 2024, the
  customer called the store to complain about the tire being deflated and that
  the check engine light came on again.
  
  The customer had a
  conversation with the manager via text days after the coil, and spark plug was
  replaced. 

  The manager called the
  customer multiple after that, but there was no response.
  
  On April 19, 2024, the
  customer contacted the corporate Jiffy Lube Customer Service again and said
  part of our repair note was correct and part was wrong, but she didn’t specify.
  She also went to the Davie Jiffy Lube to pick up the diagnostic receipt and
  prove that the coil/spark plug and the invoice for the work were completed. She
  said she was in the military and had PTSD and threatened to shoot out the store
  in Hallandale Beach.  The manager gave it to her and explained that
  everything happening had nothing to do with the oil change. He also told her
  Jeep stated it was not due to the oil change when the manager went there. These
  jeeps have an issue with the internal oil pressure solenoid. He told her to
  stop speculating and to wait for Jeep's diagnosis. And that There is nothing we
  can do at this point. Moreover, there are some recalls on this particular
  year's make and model vehicle, and she should look into it.
  
  The store manager did contact
  the dealership to find out what was wrong with the car. So they told him the
  vehicle's problem had nothing to do with the oil change.

  Please close this case. ACE Jiffy Lube has done all they could to resolve this issue.

  Thank you,

  Alan N.

  Customer Answer

  Date: 10/07/2024

   
  
  Complaint: 22366587
  
  
  
  I am rejecting this response because:
  
  Either this Team lacks competence or they don’t believe the truth will prevail. Carlton Timeus Information is inaccurate. My vehicles last trip to Hallandale Jiffylube was May 11th at 1:41 pm where I have a screen shot of the last diagnostic they completed that includes the location thanks to Apple settings. They came to check my vehicle that has been parked in my driveway under surveillance from April until August. The car never went to an auto body shop prior to August and the reasoning for having mobile mechanics come out is so that everything could be done under surveillance :) Also note I provided a screenshot of the photo I sent to the store managers phone on April 29th which was the third time the check engine light came on after getting the oil and making two trips to the location. A contact that was added April 27th which was one of the days I brought the vehicle to Jiffy Lube after this oil service that damaged my engine! Per Jeep’s service manager he never told Jiffy Lube any such thing and the report shows that the oil is the reasoning for the engine being totaled. This seems to be an ongoing matter in the Broward area as I’ve seen a plethora of other consumers facing this issue with damages from an oil change. The fact that the technician that performed the service is also no longer with the company ( informed to me on one of my many trips back to the location) I feel the two may be connected for possible liability reasoning. Also I waited several weeks for a copy of the receipt from the store manager to state what was done to my Jeep when it wasn’t within my possession and never received it, only 1 recent text after Jeep stated the vehicle engine was totaled. Please feel free to provide call times or messages since this team doesn’t seem very credible. I’ll surely be able to verify. If Accounability isn’t taken this will simply become a legal matter and one of which I will have to share the unethical practices of Jiffy Lube. 
  
  
  
  Shaniece Miller

  Business Response

  Date: 10/08/2024

  Carlton response...

  We’re not denying the
  vehicle's issue. It has a problem but nothing to do with the oil change.
  
  The dealership did not say
  that Jiffy Lube caused the issue due to an oil change. The dealership noted,
   “The parts stated above are needed due to the following: Lack of
  LUBRICATION INTERNAL TO THE MOTOR. METAL DEBRIS FOUND IN OIL.”
  
  Based on that note, Jiffy
  Lube couldn’t be responsible for engine damage caused by a lack of lubrication
  because the car had oil in it the entire time.
  
  To resolve this issue, we’ll
  send out a third-party inspector to inspect the vehicle and wait for the
  result.
  Please provide the Jeep
  dealership address, telephone number, and service advisor's name.
  
  Thanks
  Carlton

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 14th 2024 Went to Jiffy Lube on ****************** in *********************** for an Oil change they stated I needed multiple other services including a coolant flush.. paid over $400 dollars total.Couple weeks later I went down there because ever since the coolant flush my engine was overheating at idle they checked it out his name was *** and he was the manager at the time he said that I had a lot of air in my tubes and hopefully that fixes the issue... Couple weeks later, Now July 2024 I came back because it did not remedy the issue very long and we noticed that my fan was not working they were concerned that maybe THEY, jiffy Lube, had damaged wiring or had done something to cause the fan to not work.. a code did come up when they checked it but it did not give them a specific reason of what was going on since they are not a mechanic shop they told me to go to ******* and they would refund me for all my issues. I have contacted Jiffy Lube in ********* 7 times and spoken to ******, the new manager *** is no longer working there. I've been told each time I would hear from someone. I've heard not one word. I filed a complaint online and received an email I would hear from them within 3 days or 72 hours. I heard nothing! I've called and called and have gotten nothing. I'm done. I need help.

  Customer Answer

  Date: 09/09/2024

  Hello BBB, 

  
  

  I was told a refund was issued but I have yet to see this reflected on the credit card. I spoke to Jiffy Lube the day I filed my complaint with you guys .. I can't recall but I am sure you can see what date I opened a ticket with you. So, on that date is when I spoke to the manager last at the ************ location and he said a refund has been issued to the card used for payment of service, approved by corporate, but this was clearly false. It would have been deposited back on the card by now and it has not. Please continue to do what you can! This is so terrible. 

  
  

  Thank you - ******* ****

  Business Response

  Date: 10/10/2024

  I just left a VM for Ms. ***** I will be issuing a refund back to her. I just need her to call me back and confirm her mailing address before a check is mailed out.

  This case can be closed.

  Thank you,

  **** *.

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a oil change on the 21st of August. I was told my back Brakes are low and my front brakes need to change. He also said that I needed to change the In cabin Ac filter. He came to me with a list of recommendation said that I can use the easy pay and pay on a payment plan. So I said that's a great I deal but he said I would need to qualify. So I tried to see if I qualify and I did but I still didnt want to do everything. So my front tires were a little wabbaly and I said the back brakes can change and the ac need coolant and the in cabin filter can change. He offered free wipers, and to clean my lights. The oil change was already completed. So I was told that they can check out the car by driving it and see what it needs and call me to let me know cause he offered to drive me home advising it would take 3hrs. I was also told again by **** after he asked me what was I getting done and I said we'll I don't know I told him a few things but he said he will call me. **** confirmed before dropping me home that ****** would call me before the started the work on my vehicle to confirm. That gave me a little relief cause I can consult my other half in the mean time. Now I'm waiting for the call I get super busy closed to 2hrs later **** calls and says my car is ready and I advised in the car I didn't get a call so I asked what they did he advised they did the transmission all 4 routes and brakes and all other extra charged I was charged for. I almost died. The avoided me the whole time I was there and left me to find out that if I don't pay the loan in 3 months that I would have to pay over ********************************************* And I over heard them talking about how many people have a hard time signing the paperwork which I thought I completed before I left. I'm not sure if they knew I could hear them but I felt scammed. I don't trust anything they have done to my vehicle. They charge things i didn't ask for. No one called me I checked my call log several times.

  Business Response

  Date: 09/10/2024

  I spoke with ******* *. (Market Manager - Broward County) and asked him to investigate this complaint...this is his response:

  ****, the customer was well aware of the ********************** that would be performed on the vehicle. I observed the service advisor and the customer on cameras as he was conversing with the customer, and she signed the estimate to get the repairs performed. She told the service advisor that her husband/boyfriend Was going to be upset because she was doing the work, and then she said oh well, they need to be done anyway. She was approved for easy pay, which she signed and paid with. The issue is likely that her significant other may be giving her a hard time; who knows? Anyhow, everything was done correctly by the service advisor.
  
  See the attached receipts and estimates.
  
  Thanks
  CT

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22253968
  
  I am rejecting this response because: I was showed a quote for router and brakes and ac filter are the inly thinfmg he explained to me on the paperwork nothing about tge transmission. I was told I had to sign before I leave so they could looking in to my vehicle. Due to the fact he said it was going to take 3hrs and they were dropping me home. They needed the signature as he advised before I left. Before I signed I asked him if I sign this will I get a call to let me know what is needed to be done. So I can make a final decision, I was advised twice yes we will call you. I signed a paper that he wrote my number on. I never got a call, I even was advised by **** who dropped me home that they would call me to let me know before they started working on the car. There was a promise that was made three times that never happened.  That's not good service. 
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 09/11/2024

  As per ******* *., he is standing by his original email response. With a signed estimate, the customer acknowledges the work to be performed.

  Thank you,

  **** N

  Customer Answer

  Date: 09/12/2024

  I was told I was getting new parts on my car I paid for parts that didn't need to be change. Most things they did to my car could have waited but these routes are not new they are rusted. They are squeezing the breaks are squeezing and the right front Passager tire is shaking.  So I paid for used part to be put on my car. Did they watch the video of them performing the work on my car. No one called me as promised before touching my vehicle. No I have rusted routers on a car I only had for less than a year now. The car wasn't that bad if it was why would they sell it to me. I told him if I didn't have to do it all then that's good to let me know what I need done. They said okay we will call you, before I signed the paper he advised he would call me before doing the work to let me know what they see is wrong after **** drives it. No one called me. I got no phone call, they took my car started working on what they wanted to do. Not what I asked for them to do. That's fraud. This matter for me won't be resolved because my car is not driving well. So it's a lost for me.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22253968
  
  I am rejecting this response because:I've been scammed. What they said and what they did were not the same thing. They said they would call me even after I signed because they needed me to sign before they could look into my vehicle and I wasn't going to be there for the 3hrs. I asked him to look at the vehicle while I was there he recommended I leave the vehicle while they look at it and said he will drop me home and call me to let me know what all they find wrong. If I could have sight after the fact then I would have. But besides that they put old ***** parts on my car. The parts they gave to me were not new as he said they have new parts. Not everything was bad on my car. As tou see in the photo the yellow card on the front breaks show that they didn't need to change. If he called me to tell me this before touching my car I would have said okay let save that then for another loan cause the price was too high he said it will go down after the adjustments. But I didn't get any adjustments on the offer cause they never kept me informed as promised before I felt. Cause if that had been the case then I would have stay and waited. If they weren't going to call I could have stayed and waited. 
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2024 I went to Jiffy Lube # **** for an oil change. I had a pleasant experience although a bit overwhelmed by the number of people working on my car. On August 31, I was on vacation and noticed an oil puddle under my car. My driveway at home doesn't allow me to see oil puddling. My husband took my car to a local oil change spot who said my oil was dangerously low because the filter wasn't screwed in tight enough. I have not had an oil change done on this car prior to taking to Jiffy Lube. Employees also never mentioned my oil being low which is even more proof that this leaking was not happening prior to this oil change. I submitted a complaint on Jiffy Lube's website and was told they were independently operated and my message would be sent to their location. The location still has not contacted me to discuss this reckless service.

  Business Response

  Date: 09/23/2024

  I spoke with ******* *. (Market Mgr.) and this is his response:

  Good morning, ****,
  
  The store manager explained the situation to the customer and demonstrated that the oil leak had nothing to do with the oil change service that the store performed on the vehicle. The customer understood that and didnt see how it could have leaked from the oil filter cap when there was no crack on the cap, as the other shop told them.However, the customer continued to argue that the other auto shop had said it was leaking from there and was sticking with it because of trust.  
  
  The customer requested $181.12 when she only paid $111.13 with the *******.
  
  Heres the breakdown.
  Signature service ************* change $109.99.
  Additional 2 quarts of synthetic oil 29.98.
  Disposal fee: $9.97.
  Oil System cleaning: $19.99.
  Engine Air Filter: 39.99
  
  Total gross sales: $209.92.
  Groupon code -$40.00
  Total net sales: $169.92 before tax. With tax, it came up to $181.12
  After adding the Groupon voucher code, the total totaled $111.13. Thats how much the customer paid for ********************.
  
  Although were not liable for damaged oil filter housing cap issues, as she stated, well refund the customer for the oil change and oil system cleaning as a gesture of goodwill. Which includes the additional 2 quarts of oil for $29.98, the disposal fee of $9.97,the oil system cleaner for $19.99, and the tax for $11.20, totaling $71.14.
  
  We will refund the customer $71.14 for ******************** related to the oil change.
  
  Thank you.
  Carlton