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Business Profile

Lube Services

ACE Jiffy Lube

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for ACE Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACE Jiffy Lube has 49 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this Jiffy Lube on Monday August 15, 2022 at 8:25 am for an oil change. I was told I needed new transmission fluid, air filters, and my back brakes changed. I tell them Im in a rush because I have to leave for tampa by 11. ****, the mechanic, tells me at 8:43, after my oil change, that it will only take 20 minutes to change my back brakes because h*** have two people working on my car at once to speed it up. At 9:18 I ask him whats taking so long and he responds with were waiting for autozone to drop off the brakes. Theyll be here in ***** minutes. My time, like every every other customer that comes in, is very valuable. I tell him forget it because I dont have the time, the manager **** tells me theyll have me out by 10. 10 o clock comes and were still waiting on the brakes. I ask **** to pay so then I can just leave as soon as my cars finished and he tells me my balance is $1663.67. I ask how that happened and he told me that they changed all four of my brakes even though I was told they were only doing my rear brakes. I have no choice but to pay this absurd amount but what if they did that to someone that didnt have the $1600 to spend when they only went it for a $100 oil change? As soon as I leave I hear a weird noise, my car is smoking and theres a strange smell. I call back immediately and **** says thats normal with new brakes and I just have to break them in. The clicking noise gets worse and worse. I went back to this Jiffy Lube on Saturday August 20, 2022 and when ******* took my tires off to examine my brakes, he tells me that the brakes that were put on my car were defective and were already half destroyed. Everyone at this jiffy lube knew I was driving to ***** that day and they sold me and installed defective brakes. Not only was my life put at risk, but *** spent almost 6 hours at Jiffy Lube this week. Thats almost a full work shift, so not only did I spend over $1600 for shorty work, but I lost 6 hours Ill never get back.

      Business Response

      Date: 08/24/2022

      when we spoke to the customer we advised her that both ********************** were being replaced before service. The parts did take a bit longer then usual but we installed quality brakes on her vehicle as we do all vehicles that are repaired at our shop. The customer was upset about the time she spent here, the vehicle did return about noise was then determined it was best to replace the rear brake pads cause by pad making noise .Which was the complaint at that time. They were replaced only due to noise but the customer was never in any risk of malfunction in the brakes or safety. the vehicle left with no noise after the rear pads were replaced

    ACE Jiffy Lube is NOT a BBB Accredited Business.

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