Complaints

This profile includes complaints for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BrandsMart USA

  3200 SW 42nd St Fort Lauderdale, FL 33312-6813

  
• 

  BrandsMart USA

  4815 S State Road 7 Davie, FL 33314-5646

  
• 

  BrandsMart USA

  7260 N Kendall Dr Miami, FL 33156-7822

  
• 

  BrandsMart USA

  10 S Compass Way Dania Beach, FL 33004-2371

  
• 

  BrandsMart USA

  5000 Motors Industrial Way Doraville, GA 30360

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer on 08/14/2021. My salesperson was *****************************. I had the appliances delivered to my new home. The delivery date was 08/21/21. One delivery person arrived. I advised that the delivery may need an additional person due to having winding stairs. I also advised that the appliance may need to be brought around back to bypass the stairs. The delivery driver insisted that he delivers all the time and can handle it. He also refused to use the back entrance. When trying to bring the washer up the stairs the delivery driver attempted to drag the washer up my hardwood stairs and scratch and dented them in several places. I immediately stopped delivery and reached out to my Brandsmart sales rep.I attempted to call Brandsmart several times and the call was dropped or never answered. I went to the store in person and spoke to a customer service representative named *********. ********* took my information and advised that someone would get back to me. After not getting a call for several weeks I returned to the store and spoke to ********* again. I was told that there was no manager that I could speak with. ********* advised that she would send an email to the appropriate people. She said that I could not be copied on the email. After several weeks I still did not get a call from anyone. I returned to the store and spoke with ********* again. I provided pictures and an estimate for my floors, she made copies of all my documents and sent another email. I was advised again that I could not be copied nor was there anyone I could contact directly. I returned every few weeks in person and received the same response. It's been over a year, and I still can't seem to get this matter resolved. The cost to repair my floors is $855.77. Repair estimate and photos attached.Purchase Date: 08/14/21 Delivery Date: 08/21/21 Transaction: ******* Brandsmart Location: ************************************************************************ Sold by: *****************************

  

  Business Response

  Date: 12/06/2022

  In regards to BBB Complaint 18524965

  Thank you for the opportunity to respond to the customers complaint.

  We apologize for the issue. We have sent the complaint to ************* ************************* that performed the install) Management for assistance with the complaint. They will be contacting the customer in reference to the damages. 

  Any further questions or concerns, please direct them to my attention. 

  Yours truly,

  ***********************;

  VP of Customer Operations

  ********************** ****** 

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct.31st,2022 I purchased a washer and dryer from Brandsmart. It was installed a week later but the installers did not properly connect the hose. I washed a couple of times but due to the washer back to a wall i didn't see the leaking, around the same time my husband caught pneumonia and being stage 4 cancer patient he was hospitalized for the next week i wasn't home but 2 hrs. at a time I would come home wash and clean and check home then back to hospital. On the 19th when I came home and water was coming from my storage closet I opened it and all my personal items I had in boxes was falling out due to the boxes was soaked, i followed the water to the other side which is a family room and noticed water coming out of the area of my washer and dryer the carpet was soaked also. I called Brandsmart and spoke with a tech I invited him to come out and see because water was still standing in hall way and closet and den floor carpet, he stated he was in Stockbridge location and would be right out, he followed water trail to washer got on top of it and noticed the hose leaking, he stated this is the problem they either didn't tight it or tighten it to tight and stated the flooring should be replaced, he also stated even memorial items can't be replaced to try and estimate. Next day ******* called me with a got'cha attitude stating his tech who installed it took a picture of my floor he noticed a hole with mold around it stating I had a previous water problem I stated are you kidding me no hole in my concrete floor and what he was looking at was the hole in the tile they made putting it in he laughed and said nah sending my team of insurance investigators out cause we not responsible for you having a previous water leak. Week of me not getting help i called he stated i will have someone shampoo water out and I could get my insurance to pay for damages and then they could come after them if not my fault. I submitted pics so did another tech who replaced leaking hose.

  

  Business Response

  Date: 12/01/2022

  In regards to BBB Complaint # ********

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue. We have contacted management from DFL Logistics (Delivery provider in **) in reference to the issue. They have set up an appointment to service the customer today *********. 

  Any further questions or concerns, please direct them to my attention. 

  Yours truly,

  ***************************

  VP of Customer Operations 

  ********************** ****** 

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 18482515
  
  I am rejecting this response because:

   

  In Oct 22 brought washer and dryer from BrandsMart washer was installed and 2 weeks later personal items carpet were water damaged due to either hose wasn't tighten or they installed with bad hose they sent adjuster out he sent estimates in still to date no recovery 2 weeks ago another representative called but only same thing problem still unresolved this company takes your money but heaven forbid you have a problem arise they will not follow thru on making things right after I have gotten things over the years but never ever again deal with them horrible customer service and managers.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/03/2023

  In regards to BBB Complaint 18482515

  Thank you for the opportunity to respond to the customers complaint.

  We apologize for the issue. We have escalated the issue to the Home ************************ for investigation. 

  Yours truly,

  ***************************

  VP of Customer Operations

  ********************** ****** 

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 18482515
  
  I am rejecting this response because: They have been saying the same thing over and over and again I get a call this week  saying they are passing it to someone else it's going on 5 months when will they tell the truth it's been a horrible experience. Just want them to do the right thing I will let BBB know when they do. Thx
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/07/2023

  In regards to BBB Complaint 18482515

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue. At this time the Home Damage ************ have contacted the customer and are providing a resolution to the issue. 

  Any further questions or concerns, please contact me directly. 

  Yours truly,

  ***************************

  VP of Customer Operations

  ********************** ****** 

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/03/2022 I bought a Lifesmart massage chair model # R8316 from Brandsmart in ***, **. I also purchased the 5 year warranty. The chair was $1940 and the warranty was $189. The tax was waived because I have advanced spinal stenosis and I had a prescription from my pain mgmt. doctor that deemed the chair medically necessary. It was delivered to my home on Nov. 4. Within ***** days later the waist/back roller squeaks so it's more like a whine. The neck/shoulder roller doesn't work at all, and there are cracks in the faux-leather back from one of the large ball bearngs.In the meantime I found my chair at Wayfair for $1599. Brandmart's policy has always been that if you find an item purchased at Brandsmart and you find the same item at another local store they will refund the difference. The Wayfair ad was for a Lifesmart massage chair R8316 and stated that information in the ad. Today, 11/29/22 I went back to the store to see how this was going to work out. Brandsmart refused to stand behind their policy telling me that there wasn't enough information in the ad. So no price adjustment for me!Regarding the condition that it arrived in, squeaky parts, missing parts, and soon after the cracks appeared. And I doubt that those cracks are going to fix themselves, they will just get worse.I told them that I would like a different chair (same model).The best they can do for me at this point is to send a repair person to my house. I am supposed to wait for them to call **** went into Brandsmart today expecting a price adjustment and a replacement chair and I got neither! And I've only had this chair for 25 days.There has to be a way of holding them accountable for their policies!Thank you very much for your consideration.

  

  Business Response

  Date: 12/01/2022

  In regards to BBB ********************************* you for the opportunity to respond to the customers complaint. 

  We apologize for the issue. Store Management from the location has contacted the customer and have authorized an exchange for the customer on *******. They are also providing a price adjustment in relation to the competitive price match of the massage chair. 

  Any further questions or concerns, please contact me directly. 

  Yours truly,

  ***************************

  VP of Customer Operations

  ********************** ****** 

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 Orders Sep 23, 2022 and Sep 24, 2022 $1,186.59 and $1,186.59 3 Xboxes and 3 Xboxes the business contacted *** but than they never contacted me back with any resolution and stopped replying to my emails and same on phone and i had no choice but to make a claim because i spent a lot of money First order Order ID *************************** Second Order Order ID ***************************

  

  Business Response

  Date: 11/30/2022

  In regards to BBB Complaint 18481064

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue. It is unfortunate that the issue was being investigated by *** the shipping carrier. Although the investigations have been closed by *** (due to signature capture and proof of deliveries), we have reopened the case on our end to assist. We have received information regarding the first order to which the customer will be taken care of today ********** we have yet to receive an answer on the second missing order. We have asked our shipping ***** for follow up on this order. As soon as we receive information, we will reach out to the customer. 

  Any further questions or concerns, please contact me directly.

  Yours truly,

  ***************************

  VP of Customer Operations

  ********************** ****** 

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Yes but i didn't get a full refund i paid 1186.59$ for both orders and also the package was never received by me and someone else signature is on the tracking and that's not me, *** never called me or came to my house im not sure why the case was closed for no reason 

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a fridge on September 28, 2022, together with a warranty. The fridge was purchased while we were moving and did not turn it on until much later. Once on, we realized that the fridge doesn't do its primary function, which is to cool off/keep cold. We called your customer services in October, and were only given a technician appointment on Nov 1, 2022, which put us outside of the 30-day window, however we were assured by your customer service department that whatever issue we have will be resolved either by technician or by replacing the fridge, since we called within 30-day period. The technician arrived on Nov 1st and advised that the freezer door is dent on top of the freezer door and hence the fridge doesn't pass the cold to the mid-section, hence mid-section doesn't work at all, and freezer just a little. Technician **** advised that the issue will be fixed within 5-7 business days. We called multiple times, again and again, and still waiting on parts to arrive. Your customer service is absolutely rude, and one of the worst we ever contacted. We were told multiple times that someone will get back to us, NO ONE EVER CALLED US BACK. We were also advised that once part is received, it takes an additional 24hr for parts to be inspected. When parts finally arrived, they were able to schedule a tech for Nov 18, which is way over 5-7days as promised. When tech arrived, he advised that the part he had was DAMAGED AND NOTHING CAN BE DONE!!!! Who inspected parts then???? Technician advised that he will put in a request to exchange the whole fridge, and someone will call us. NO ONE CALLED!!! They also advised that parts order request was placed and not to exchange the fridge, which is another lie!!!! we called your customer service multiple times today, as resolution of this matter is now urgent as we have a Christmas party that is coming up this week and we need a working fridge, and no one is able to help us. 3 weeks since tech's first visit and still nothing!!!!

  

  Business Response

  Date: 11/21/2022

  in regards to BBB COMPLAINT #******** 

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue. We have contacted the customer and authorized a return. The customer had picked up the unit at our clearance center location, therefore must bring the unit back. If the customer elects to purchase a different unit they would be responsible for the difference. The customer was offered the option of paying a pickup and delivery fee if they cannot bring the unit back to a store. 

  Any further questions or concerns, please direct them to my attention. 

  Yours truly,

  ***********************;

  VP of Customer Operations

  ********************** ****** 

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 built-in appliances for my kitchen, which were delivered on 11/16/2022. When I purchased the items at the store the salesman said multiple times ( more than 5) to make sure we inspected the product when received, open it, since he knew these were for a planned new kitchen and would not be installed till later. We have changed plans about this kitchen and called today to return the items. I was told they would charge a 20% re-stocking fee because we removed the shrink wrap. I informed them that everything was intact in the box and in my garage exactly were they left it and we had removed the shrink wrap while the driver was there to inspect for damages and following the sales person instruction ( ***********************). I was told that they would consider the items as used and would charge a re-stocking fee anyway as well as delivery fee. Nowhere in the receipt it says anything about this. This is a scam and unethical business practice. My purchase was over $6000 and refuse to let this company get away with this.

  

  Business Response

  Date: 11/22/2022

  In regards to BBB Complaint # ********

  Thank you for the opportunity to respond to the customers complaint. 

  We have contacted the customer and worked out a positive resolution. A pickup is currently scheduled for 11-25-22. 

  Any further questions or concerns, please contact me directly. 

  Yours truly,

  ***************************

  VP of Customer Operations

  ********************** ****** 

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18445234
  
  I am rejecting this response because:

  They never came to pick up product and cant get anyone to handle it  

     
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/30/2022

  In regards to BBB Complaint 18445234

  Thank you for the opportunity to respond to the complaint. 

  We apologize for the issue. We have a scheduled pick up for 11-30-22. A credit will be processed after merchandise is checked in and processed with our accounting dept. 

  Any further questions or concerns, please direct them to my attention. 

  Yours truly,

  ***********************;

  VP of Customer Operations

  ********************** ****** 

• Initial Complaint

  Date:11/18/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a washer and dryer in Apr 2022. It was unsatisfactory so I wanted to return it. The company said they would schedule for it to be picked up and never did. I never used the washer and dryer. The company has never reached out to me regarding my issue. I had to leave my home due to a family emergency/death so I was unable to follow up with them.

  

  Business Response

  Date: 12/01/2022

  In regards to BBB Complaint 18434063

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue. We have contacted the customer and currently are sending a bill of lading (with instructions) for arranging the pickup of the items. Upon the return of the items a credit will be issued back to the customer.

  Any further questions or concerns, please contact me directly. 

  Yours truly,

  ***************************

  VP of Customer Operations

  ********************** ****** 

  Customer Answer

  Date: 12/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint for Brandsmart is not taking responsibility for there merchandise. I bought a power lift chair on 1-27-22. Within two month of getting the chair. The wood that my legs rest on started making hurting me. So I call Brandsmart to let them know. I ask then if they could replace my chair. I told them it was about 2 months old. They told me that they would have to send someone out and then they would get back with me. It took the service people didnt call for weeks it could have been a month. So they can out . The service guy told us that it need new padding. He would report back to Brandsmart. Brandsmart called in a week. I ask him if he would send me another chair. He said that the padding could be replaced. So he told me as soon as the padding came in he would call. Well months went by and hadnt heard from Brandsmart. Then one day I came home and there was a big box on my porch. It was the padding. So I call Brandsmart and told them that the padding was here.they came out and put the new padding in. Then all of studding it started making noises when you put up the foot rest. This is a brand new chair. And I shouldnt have any problem with the chair what so ever. Well guess what the part they fix is doing the same. This chair is nothing but a LEMON. I called Brandsmart and told them that its happened again. They told me that there supervisor would call me by the end of the day. Well that didnt happen. Someone did reach out to me after writing a review. She said she was going to help me get this resolved. ***** heard ant thing so a week later l email her. She said by the follow day she would let me know. It been about a week. Havent her from her. All I want is for them to pick up this chair and refund me.

  

  Business Response

  Date: 11/22/2022

  In regards to BBB Complaint # ********

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue. Our ************************ has contacted the customer in reference to the problem. We are trying to rectify the issue with ********************* service however the customer does not want the unit repaired. We would like the opportunity to have the unit repaired to manufacturer specifications due to our zero-day return policy on furniture. 

  Any further questions or concerns, please feel free to contact me directly. 

  Yours truly,

  ***********************;

  VP of Customer Operations

  ********************** ****** 

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18411977
  
  I am rejecting this response because: two months after I got the chair the wood had started hurting my leg. Then you came out and doubled the padding and now it doing it again. Fixing it again is not going to work. I ask to replace the chair you declined to do that I even as if I could up grade. You declined. I paid good money to be going through this. The chair is not even a year old. I should have boughten a use one. I probably would had better luck then the new one. So I think it is only fair that I get a refund. Fixing this chair. It going to happen again, if you up grade my chair or refund my chair. Im not going to keep getting this chair fixed. And you know the warranty will be up in January. So Im hope this will be taking care of before then. It done this twice. You wouldnt be happy if it happen to you.. so please think about you put me through this year. Try to make this right. 

  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/01/2022

  In regards to BBB Complaint 18411977

  Thank you for the opportunity to respond to the customers complaint.

  We have escalated the issue to Catnapper (the manufacturer) for assistance. They will be contacting the customer in reference to the issue. 

  Yours truly,

  ***************************

  VP of Customer Operations

  ********************** ****** 

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please I need your help! I've tried several times before contacting you to resolve this issue. On July 2021 I bought a washer at BrandSmart. I paid about $800 extended warranty included. By September 2022, the water did not drain. October 4th, 2022 was the first time I contacted support.I spoke to ******. Claim # is *******. He confirmed it was still under warranty and informed me that in a couple of days they would contact me, but no one called me back. I called them back on October 22 to find out the status of my claim. They said they had to check on their end when a technician will be available to come and inspect the machine. The technician came on October 25 and said the problem I reported over the phone from what I saw on the machine display was not the issue. It was a different part that needed to be replaced. He would have them order the part and they would replace it. I will hear back from them in a couple of days. They never got to me so I contacted them again on October 19th, November 1st, November 5th, and November 7th. They sent the same technician on November 7, 2022, but this time he came with the wrong part. He explained they ordered the wrong part. He apologized and understood how desperate I was to get it fixed. I was told Brandsmart should request a rush order for the part or replace the washer for all inconvenience and left. I have not heard back from them to this day. Today, I called them but I was not as patient as I was before. The agent was extremely rude, and I felt disrespected because of how she talked to me. She said the part was ordered and would get to them on Monday or Tuesday next week and nothing else can be done. I demanded they replace my washer today. It's been too long getting excuses without any consideration for all I have been put through. Replacing the washer today is the minimum Brandsmart must do to somehow alleviate some of the inconveniences, extra expenses, and frustration they caused due to their unprofessionalism.

  

  Business Response

  Date: 11/17/2022

  In regards to BBB Complaint 18413862

  Thank you for the opportunity to respond to the customers complaint.

  We apologize for the issue. We have escalated the issue to ******************* We have been notified that the customer has an appointment for ***** (tomorrow) to install the necessary parts for the repair. 

  Any further questions or concerns, please direct them to my attention. 

  Yours truly,

  ***********************;

  VP of Customer Operations

  ********************** ****** 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have counted serval of issues when i went into brands mart at the *************'s location a pressure cooker and i tried to get someone to help it happend on 11/112022 on Friday i found the one i wanted the box was damaged the cashier was nasty she didnt want to get a manger the service was just horriable

  

  Business Response

  Date: 11/15/2022

  In regards to BBB Complaint # ******** 

  Thank you for the opportunity to respond to the customers complaint. 

  We apologize for the issue. We have contacted the customer and provided a positive resolution.

  Any further questions or concerns, please direct them to my attention.

  Yours truly,

  ***************************

  VP of Customer Operations 

  ********************** ****** 

  Customer Answer

  Date: 11/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************