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Business Profile

Moving and Storage Companies

Long Distance Moving Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for Long Distance Moving Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Long Distance Moving Solutions has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2023, I made arrangements to have Interstate Moving (or one of their subsidiaries, in this case, **** *** ****** **** of **************************************************************.) move some of my household goods from ******, **, to *************. I was given an estimate of the moving costs ($4,591.41) and paid a $1,411.54 deposit prior to the July 18th move. Just prior to the move, an Interstate Moving representative named ***, collected another $608.27 as a "buffer" deposit.I also paid the driver $1,285.80 on pickup, the morning of July 18th, and another $1,285.80 on delivery in *************, that evening. Both these payments were in cash; the deposits were paid by electronic check. The move estimate was based on a larger inventory (more items) than were actually moved--and, as a result, less space than anticipated was actually used in the **** truck.Despite the pre-negotiated and binding estimate received from Interstate, the **** driver then attempted to collect more than the binding estimated amount--both at the pickup of my household goods and at the delivery point--claiming these added charges were due to bulky items and having to wait at the destination for my arrival. I refused to pay more than the estimated remaining cash balance, based on Interstate figures, and the driver eventually relented.Since July 18, I have made several calls and emails to Interstate to learn the status of a refund of my additional "buffer" space deposit, $608.27 and adjustments due to fewer items than anticipated being transported. No resolution of this issue has been reached and Interstate CSRs I have spoken with or emailed have not provided helpful or conclusive information.

      Customer Answer

      Date: 10/17/2023

      This is the first and only response I have had from the Better Business Bureau.  Hardly a resolution of the issue or a response

      to the complaint.  I feel like I acted in good faith--in conducting business with the mover(s) and in keeping them informed of my

      scheduled pickup and drop off dates and times, given some extraordinary circumstances.  The original estimate, which I thought

      was binding, was $1,000 less than the final cost to me.  Beyond poor business practices on the part of the moving companies, I

      believe there are ethical issues involved and that I was misled by the original sales agent who contracted with me for the move.

      I also acted in good faith by filing a complaint with the BBB--which has come to nothing.  What recourse do I now have as a

      consumer who has been taken advantage of by a moving company?  Is there not an 

      agency that can represent my interests as a consumer in pursuing this?

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business received a downpayment for moving services - did not show up on confirmed time/date - no individual human to contact - this has not been resolved in the least 19 hours later. This is a moving/timing issue that involves lost work time- $lost due to hotel reservations canceled, etc.Highly unacceptable - business has not been responsive to resolve. This is stolen money and/or incompetence.

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Movers that they dispatched for my move stole my 55 TV and no one is doing anything to help me with it.

    • Initial Complaint

      Date:07/25/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of contract 6/6/2022.contracted with moving Solutions ******************************. ************. They were to move my furnishings from **************************** to ******************************************************. The moving company damaged most of my furniture as well as lost boxes of my personal belongings. I was advised by ***** that she would speak to the owners and see what they would do. Despite repeated calls from me they have failed to resolve the situation. I would like to be compensated for the damage and loss of my property. ***********************. ************.

    Long Distance Moving Solutions is NOT a BBB Accredited Business.

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