Complaints

This profile includes complaints for FirstService Residential Florida, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FirstService Residential Florida, Inc.

  1601 SW 80th Terrace Fort Lauderdale, FL 33324

  
• 

  FirstService Residential Florida, Inc.

  3055 Cardinal Dr STE 200 Vero Beach, FL 32963-4921

  
• 

  FirstService Residential Jacksonville

  6620 Southpoint Dr S Ste 610 Jacksonville, FL 32216-0912

  
• 

  FirstService Residential

  10600 Chevrolet Way STE 207 Estero, FL 33928-4422

  
• 

  FirstService Residential Florida, Inc.

  185 Grand Blvd Miramar Beach, FL 32550-1879

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a fire at the ****** in my condo on June 6th , and my patio got completely damaged due to the smoke emitted from the burning boats. Fsresdential came to my unit took pictures and disappeared, they do not respond to emails and this is what get paid for. I will sue them if they continue to ignore me. The fire occured almost 2 weeks ago, and they never sent any one to clean up the mess. I need my condo patio cleaned and my damaged furniture needs to be replaced.

  

  Business Response

  Date: 06/20/2025

  The resident lives at a community association managed by FirstService Residential. We serve at the direction of the associations board of directors and endeavor to support the vision and policies the board has set for the community.

  We understand your concerns and checked in with our team about the condition of your balcony following the marina ***** Fortunately,there is no material damage to the balcony itself. As a reminder, each owner is responsible for maintaining and cleaning their balcony, including furniture,and the Association is not responsible for their condition. That said, as a courtesy, we have filed an insurance claim that includes cleaning of the balcony slab. Please note, this is not guaranteed and may take some time to process if approved. In the meantime, we also suggest contacting your personal insurance provider for additional support.

  We appreciate your feedback and value you as a member of our community.

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23490919
  
  I am rejecting this response because: After a serious fire there should be a fire restoration crew onsite to clean up the mess. I did not cause the fire and the lack of neglect is unacceptable. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint against FirstService Residential, the property management company for my community (*************************), due to misleading and contradictory communication regarding parking service fees.Recently, my parking fee was increased by OnCall Parking without any prior notice, documentation, or clear justification. When I contacted FirstService Residential, they stated in writing that they have no control over OnCalls pricing, and that all billing decisions are handled by OnCall Parking.However, OnCall Parking responded to a formal BBB complaint claiming the exact opposite that pricing is negotiated directly with the property owner or management.This contradiction leaves residents caught between two parties, both of whom deny responsibility while extra charges are imposed. FirstService Residential has not offered any resolution or support, and is failing to represent the interests of residents.I am requesting a formal review and response from FirstService Residential, and expect transparency regarding their role in third-party vendor agreements that impact resident expenses.I have all communications saved and am willing to provide them upon request.Sincerely,******* *******

  

  Business Response

  Date: 06/05/2025

  The resident lives at a community association managed by FirstService Residential. We serve at the direction of the associations board of directors and endeavor to support the vision and policies the board has set for the community.

  We apologize for any miscommunications regarding parking service fees. We reached out to our team and ************** to learn more. The current rates are necessary to cover the administrative, labor, and vehicle patrol costs incurred by OnCall Parking in monitoring and maintaining the parking lot effectively. These expenses include staffing, permit management, enforcement, and the physical presence required to ensure compliance and security throughout the community. The association does not profit from these funds.

  Your feedback is essential to improving the resident experience. Please be assured that we will share your concerns with our team so we can improve your experience with us.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Service Residential has constant billing issues. Bills not paid. Payments lost. Bills paid twice. Moneys missing with no resolution. The onsite cam does very little. No access to our accounts. No accountability for actions. No consequences for poor fiscal management. This company is ruining our credit, so much, the utilities required a deposit. We have met many times with area managers and still we are ignored. What is a nonprofit supposed to do?

  

  Business Response

  Date: 05/27/2025

  Thank you for bringing these concerns to our attention. After reviewing the situation with our team, we discovered an issue with the timely payment of utility invoices. The association has since been reimbursed, and we sincerely apologize for any inconvenience or frustration this may have caused.
  
  Were pleased to share that a recent audited financial statement from your *** confirms our financial records are in good standing.Additionally, when questions were raised about the property managers responsibilities, we implemented a weekly reporting process to ensure full transparency and accountability. These reports confirm that all duties are being properly carried out.
  
  If you have any further questions or need additional support,please dont hesitate to reach out. We appreciate your understanding and value you as a resident in our community.
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23350751
  
  I am rejecting this response because:
  These problems are not resolved. The Cam is an underachieving player.
  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 05/27/2025

  Thank you for providing these details. We have escalated your concerns to the leadership team so we can improve your experience with us. We appreciate you sharing this feedback.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called several months ago to resolve a late fee. I was informed by ** team member the late fees were mistakenly assessed and will be removed. I was specifically told no late fees should be assessed as long as the payment was received before the 15th of every month based on this information we edited our payments to be sent on the 5th. (This information apparently was incorrect but not before it caused us to incur in late fees) however. we are told it will get taken care of Months later I get another statement showing they were never taken off but had more accrued late fees. I called again and was told they were a mistakes but I had to contact property manager to get them removed (not informed of this the first time). I contact manager who said she will look into it. Months later nothing was done. Late fees accrued even more 10 times over. I solicit and contact a supervisor but hear nothing. I suspect the late fees are purposefully not getting addressed so I the company can collect more $$from its clients.

  

  Business Response

  Date: 05/02/2025

  The resident lives at a community association managed by FirstService Residential. We serve at the direction of the associations board of directors and endeavor to support the vision and policies the board has set for the community.

  We apologize for any confusion regarding the two separate due dates for each association. After reviewing our communication history, we can confirm that the correct information was shared with you in multiple emails,dated December 2024 and earlier. Unfortunately, the association is unable to waive late fees unless there is a documented error beyond the homeowners control.

  If you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and value you as a resident in our community.

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23267374
  
  I am rejecting this response because:

   

  I was informed wrongfully by her the phone which caused 1 (one) late fee which was going to be removed. After, that the late fee wasnt removed which accrued further fees, have we been informed that the mistake made by *** wont be corrected and the late fee of $30 would be forced we would have paid the $30 late fee. Instead, we trusted that *** would do what they said they would (fix the $30 late fee) we werent contacted again until the fees had grown. I have provided email communications where the property manager said she would look into it for us. We again trusted she would and let us know whether or not it was corrected. We hear nothing after this until the fees have grown exponentially, this is completely arbitrary.
  

  To not inform a person that the mistake fees are not going to be corrected and let it increase. Why not contact us as you said you would several months ago? Why tell us over the phone the fee would get fixed and not call us to correct the record that it will in fact not get fixed. 

  I cant imagine telling a person not to worry about a $30 late fee and then hit them with $300 months later? 
  

  I appreciate it if you keep in mind  that weve owned this condo for almost 20 years and have paid our dues consistently. 
  

  please do the honorary thing and waive the arbitrary late fees if $300.

  Thank you very much!
  
  Sincerely,
  
  ***** D. *****

  

  Business Response

  Date: 05/08/2025

  Again, we apologize for any missed communications; however, notifications are sent via mail every time a late fee is assessed. We appreciate your understanding and value you as a resident in our community.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23267374
  
  I am rejecting this response because:

   

  we have never, not once received any email notifications regarding late fees. We receive emails about maintenance or events perfectly fine. *** doesnt respond to phone calls, emails or in person visits. We can only ever get through to customer ********************** who keep telling us not only that the late fees are an error but that we in fact have a credit, the error can only be resolved with the property manager, customer ********************** has even reached out to the property manager on our behalf to no avail. 
  

  FSR simply refuses to do the right thing. There are over 65 prior BBB complaints for ***. I can only hope more people speak up against this dishonorable manner of conducting business. 
  
  Sincerely,
  
  ***** D. *****

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/ 17 called the property manger ****** ***** to report stray animals on property *************** all over property, 3 days later property manger and regional manager ***** **** towed my legally, registered parked vehicle without any notice. we (tenants) are constantly facing water shut off without any prior notice, no paper, no email notice regarding water shut offs in residents units. Residents haven't had access to pool in years which is on lease, children's playground is broken, not repaired and playground was not closed until the property received 7 violations from the state on their license. Elevators don't work, residents get stuck, **************** are constantly breaking down and don't get replaced. If you complain too much or call corporate your being told by regional manager ***** **** to stop calling corporate, corporate discloses your personal information after asking to remain anonymous to property. Property manager retaliates against tenants that complain by towing their vehicles and shutting off their water in unit even if minors are in unit. Managers allow prohibited conduct and do not remove tenants who commit crimes on property. Property has a lot of broken pipes and don't conduct the proper repairs, and property staff don't help residents who complain to corporate.

  

  Business Response

  Date: 04/15/2025

  The resident lives in a multifamily community managed by FirstService Residential. We serve at the direction of the communitys owner and enforce the policies that have been set for the community.
  
  Unfortunately, the vehicle was towed for not displaying the decal properly, which is required for compliance. We did make multiple efforts to reach out beforehand, including sending letters and placing a notice directly on the car. After reviewing our communication history, we see that some of your concerns have already been addressed or are currently in progress.That said, we genuinely appreciate you taking the time to share your feedbackit helps us improve the way we serve you and your community. We're committed to doing better and making sure your experience with us is a positive one.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23181025
  
  I am rejecting this response because: The parking sticker provided by the property is currently applied facing inward, making it not visible from the outside as intended on the vehicle that was towed without notice nor consent to the owner. Property manager (****** ***** & ***** ****) is aware of this issue with the parking stickers provided to residents. Red vehicle which is the owner vehicle has properly placed parking stickers applied on vehicle and has current plates and registration and was not illegally parked. Vehicle is operable as well, and did not have any notice to tow green stickers placed on vehicle, see attached pictures. The green tow notice sticker was placed on owner vehicle THE DAY OF TOW, and vehicle was towed by property manager. Property manager (****** *****) issue tow to owner vehicle due to owner calling office to report stray animals on vehicles Monday 3/17 2025, owner vehicle later was issued to be towed by property manager on Wednesday afternoon on 03/19/2025 after resident complained of stray animals from property on vehicle. ****** was not given a 24hr notice regarding vehicle that was legally registered on tenant lease, nor any issues regarding violating or breaking any lease parking rules to be issued to be towed. ****** has documentations, photos, and correspondence from property that did not state any issue regarding owner vehicle and parking sticker.  

  
  Sincerely,
  
  Yeydelin Taja

  

  Business Response

  Date: 04/21/2025

  We truly understand your frustration, and we appreciate you taking the time to share your feedback. Tenants do receive clear instructions on how and where to display the parking sticker, with the permit facing outward to ensure its easily visible. In this case, as you mentioned, the permit was facing inward, which unfortunately led to the issue.

  Our goal is always to be genuinely helpful while supporting the vision and policies set by your board of directors. Thank you again for reaching out your input helps us continue to improve the experience for everyone in the community.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23181025
  
  I am rejecting this response because: the company is aware of the parking decal facing inward, per the office management they state they have a printing issue with the parking stickers. Therefor, my vehicle did not violate any policies or rules listed on tenant lease and vehicle should had not been towed to owners expenses. I am requesting first service residential fixes the parking stickers for all tenants and provides new ones as well as covers the lost damages of the owner vehicle since the company is the one printing and providing faulty parking stickers to tow tenants vehicles. 
  
  
  Sincerely,
  
  Yeydelin Taja

  

  Business Response

  Date: 04/25/2025

  Thanks for reaching out to us again. We understand your frustration. Residents are directed on how and where to place the parking sticker. We apologize for any confusion.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23181025
  
  I am rejecting this response because: residents are also told parking decals provided by property are faulty and dont stick correctly to vehicle.  Therefore, the owner vehicle should had not been towed. And owner will be seeking legal action towards damages and loss of owner property that was listed and registered on owner rental lease. Again owner was not provided with any notices just like tenants face water shut off in units without any notices. 
  
  Sincerely,
  
  Yeydelin Taja

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company manages the condo development my wife and I live in. We just had the sale of our condo (which has been on sale a long time) fall through because the people in this office never got back to us or our buyer about some questions the buyer had--this was after we had been trying to get a reply for 5 days.We have placed a $300 down payment on the lease of a rental property that we will now not be able to move into because of the incompetence of FirstService Residential. We think it would be fair for FirstService Residential to compensate us $300 for that loss--considering they just caused us to suffer a much bigger financial loss.

  

  Business Response

  Date: 04/10/2025

  The resident lives at *************, which is managed by FirstService Residential. As the HOAs management partner, FirstService Residential serves at the direction of the associations board of directors.

  Thank you for reaching out and sharing your concerns. We understand how important the sale of your unit is and truly regret the frustration this situation has caused.

  After reviewing the communication history, we found that your estoppel request was received on April 4. It typically takes 10 days to process this request. We value your feedback and are committed to improving your experience with us. Please reach out to us again if you have additional questions.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23172811
  
  I am rejecting this response because: I believe it would be fair for us to be reimbursed $300 for the down payment we placed on an apartment. Because of this company's part in losing the sale of our condo, we have lost that $300. I have already provided a record of that payment.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/18/2025

  We understand your frustration. We serve at the direction of the associations board of directors, and this would be something they would need to review and approve.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never any response from company , late on vendor payments, hold associations money in bank to gain interest.

  

  Business Response

  Date: 04/02/2025

  The resident lives at The *****************, which is managed by FirstService Residential. As the condo community's management partner,FirstService Residential serves at the direction of the associations board of directors.

  The board has actual decision-making powers, and our job is to execute those decisions. Vendor payments are approved by the board first.

  We understand how important timely and clear communication is, and we regret any inconvenience you may have experienced. Our 24/7 ************* is a convenient call-in resource for residents seeking immediate community information and answers to questions.

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration this situation has caused you.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against the ************************ and its management company, FirstService Residential, for unjustified *** fees, lack of transparency, and financial harm caused by their deceptive practices.I have been a homeowner in ********* since 2007. Throughout this time, I have been charged *** fees without any clear explanation or evidence of services being provided in exchange for these payments. I have not seen any amenities such as pools, gyms, security services, or any other tangible benefits that would justify these ongoing fees. Even if such amenities do exist, they are either not within reasonable reach, inaccessible, or unavailable to me as a homeowner.I have made multiple requests for a clear breakdown of these fees and have received no satisfactory response from the Association of Poinciana or FirstService Residential. Their lack of transparency, refusal to provide proper justification, and continued billing practices have created an alarming financial burden.Key Issues:Non-Existent or Inaccessible Amenities: There are no visible amenities (such as pools, gyms, security, etc.) available to homeowners. If any amenities do exist, they are either not accessible or located outside the reasonable reach of the residents.Lack of Transparency: I have requested clear documentation explaining what these fees cover, but I have not received any substantial information.Unfair Financial Practices: The *** is charging homeowners for services and amenities that do not exist or are not accessible, which I believe constitutes a fraudulent or deceptive business practice.Fear of *********************** Harm: Due to these unfair and unexplained fees, I am deeply concerned that these ongoing charges could lead to foreclosure, liens, or other severe financial consequences. The ***s persistent billing practices and lack of response have caused significant stress, and I fear they could take actions that would threaten my homeownership

  

  Business Response

  Date: 03/18/2025

  The resident lives at the *********************************,which is managed by FirstService Residential. We serve at the direction of the ****************** of directors and endeavor to support the vision and policies the board has set for the community.

  Thanks so much for providing this feedback! We understand you have some questions about what your HOA fees cover and how they are used to maintain and improve the community. For a detailed breakdown of what these funds contribute to, you can visit the communitys website, ********************, where youll find a comprehensive list of amenities and programs supported by these fees. We have also sent regular updates to you regarding your account balance.

  We value your membership in our community and are happy to address any additional questions or concerns you may have.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23043494
  
  I am rejecting this response because:

  The HOA is problematic because it collects fees without providing any actual amenities or services in return. Residents are expected to pay for community upkeep, yet there are no visible amenitiessuch as parks, recreational areas, or even basic maintenance of common spacesleading to frustration and a sense of being financially exploited. This lack of tangible benefits undermines the purpose of the **** leaving residents feeling that they are paying for nothing.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/18/2025

  The association offers a host of amenities and lifestyle programs. Please visit the website for a full explanation. We will share your feedback with the team and use it to improve our service delivery to you and your community.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23043494
  
  I am rejecting this response because:

  Misconduct, coercion, financial exploitation, and legal violations. Despite charging escalating fees annually, the Association fails to provide any tangible amenities or services. The nearest amenities are over a 15-minute drive away, and there are no accessible or maintained amenities within walking distance, making the fees unjustified and unreasonable. This violates Florida Statute 720.303(4) (failure to disclose financial records) and 720.3085(1)(a) (unjustified fee increases). Their repeated threats of foreclosure over disputed fees amount to harassment and coercion, violating the Florida Consumer Collection Practices Act ****** and the Fair Debt Collection Practices Act (FDCPA). Additionally, their attempt to penalize me for alleged violations during my military deployment breaches the Servicemembers Civil Relief Act (SCRA). The coordinated actions between the Association, and FirstService Residential reflect a conflict of interest designed to extract financial gain from homeowners through excessive fees and legal intimidation. I request the BBB to investigate these entities and hold them accountable for these violations.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HOA management company switched to First Service Residential in late 2023. I had no outstanding fees owed to the previous company. When I switched to First Service Residential I noticed a $300 outstanding balance. I inquired what the charge was for and they told me it was for a Capital Contribution for a new home buyer in our community. I reviewed my closing docs and saw that I already paid the $300 Capital Contribution at the time of closing. Which is why I had a $0 balance with the previous company. My first time contacting First Service Residential was on 2/29/24 where I provided a copy of the closing documents showing the Capital Contribution was paid at closing. They requested I provide a copy of the cashed check. I was able to reach out to the closing company and they provided me a copy of the check which I then provided to First Service Residential on 4/22/24. They acknowledged receipt and said they would be reviewing the case. Starting in September of 2024, they have began charging me monthly collection fees ($36 per month). I have again reached out multiple times and they reversed 3 month of collection fees ($108) with the last reversal being in December of 2024 but they continue to charge a monthly collection fee and have not reversed the original $300 Capital Contribution charge. In January of 2025 on top of the monthly collection fee they charged a Late Fees ($25) and began charging monthly interest ($0.54). My current outstanding balance as of 2/27/25 is $434.08 which consists of the $300 Capital Contribution and the remaining $134.08 is a sum of collection fees, late fees and interest. My last attempt at contact with First Service Residential was on 2/5/25 which I have not heard back from. I am requesting that the Capital Contribution and all collection fees, late fees and interest totaling $434.08 as of 2/27/25 be removed from my account.

  

  Business Response

  Date: 03/05/2025

  The homeowner lives at **************, which is managed by FirstService Residential. We serve at the direction of the ****************** of directors and endeavor to support the vision and policies the board has set for the community.
  
  Thanks so much for reaching out with these concerns.Unfortunately, the prior management company did not provide complete financial records, which has created unexpected challenges in reconciling resident accounts.
  
  We see that your capital contribution payment was received but not properly processed due to missing invoices from the prior ************************* a result, late fees and interest were incorrectly applied to your account.Please rest assured that all such charges will be fully credited back to you.
  
  We are currently working diligently to organize and reconcile all financial records, a process that requires careful review and approval by the board. We expect this to be completed within the next two weeks. Once finalized, we will update your account accordingly.
  
  We sincerely appreciate your patience and understanding as we work to reconcile these issues. Thank you for being a valued member of the community.

  Customer Answer

  Date: 03/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried contacting multiple people at this ************* to help us get corrected HOA docs that we need in order to get our borrower's refinance completed and closed so that he can sustain his living situation. They are holding up our ability to close on his loan and it's costing him money. No one responds to our emails or our phone calls.

  

  Business Response

  Date: 03/05/2025

  Thanks for reaching out to us about this situation and for providing additional details in our email communication with you. We saw that the property manager provided the information you requested on March 3 and quickly revised it for you when it wasnt in the correct order.

  We sincerely apologize for any inconvenience this might have caused! You also have a new contact at our organization who can facilitate requests quickly if needed. Please feel free to contact us again if you need further assistance.

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******