Complaints

This profile includes complaints for FirstService Residential Florida, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FirstService Residential Florida, Inc. has 17 locations, listed below.

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  FirstService Residential Florida, Inc.

  1601 SW 80th Terrace Fort Lauderdale, FL 33324

  
• 

  FirstService Residential Florida, Inc.

  3055 Cardinal Dr STE 200 Vero Beach, FL 32963-4921

  
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  FirstService Residential Jacksonville

  6620 Southpoint Dr S Ste 610 Jacksonville, FL 32216-0912

  
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  FirstService Residential

  10600 Chevrolet Way STE 207 Estero, FL 33928-4422

  
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  FirstService Residential Florida, Inc.

  185 Grand Blvd Miramar Beach, FL 32550-1879

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of the property at the address provided ********************************************* - located at the ************************* currently managed by First service residential Florida. First service Residential hired contractor for garden services by the name of "DEO" who damaged the fence surrounding my property. I contacted the property management Company when the incident happened on or around May 2022, the property manager and the assistant property manager asked me to provide pictures and estimates for they would have the contractor repair it or according to their emails send me a check for the repair. Apparently they could not get the funds from the contractor - in turn they terminated the contract with the contractor based - "several complaints for damages." This information was provided to me from ******************************* the administrative assistant for *************************. I asked them to retain the final pay to the contractor and they said they were unable to do so. I have tried to contact the Property Manager ***************************** and the District Manager ***************************** several times with no response or acknowledgement as to what will be done to repair the fence or pay for the damages incurred by their contractor. I have trail of email correspondence to support my complaint.

  

  Business Response

  Date: 09/01/2022

  ******************** is a resident of ************************************* (the Association) which is managed by FirstService Residential. As the Associations management partner, FirstService Residential serves as an agent of the Association and takes direction from the communitys board of directors. FirstService is not able to issue Association funds to a resident without the Associations consent. The ***** of ********* is still reviewing and we are waiting on their decision before we can proceed.
  

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17751859
  
  I am rejecting this response because:

  This is a very vague response on the part of this management company who up until now, after a complaint is filed with the BBB - now suddenly they mentioned they are awaiting from the board of the association to review and give them a response. No where prior in all the email communication I had with the property manager and their assistant, they ever mentioned the association was reviewing or even involved.
  

  I expect a clear answer with names and dates of who is going to pay for the damage incurred by the contractor hired by the property management company. 

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/08/2022

   We have learned that the Board will pay ********************. The check is in process and she should have the check early next week. We are glad to resolve this for ********************.

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  Please advise the amount of the check to be expected. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical business practices in regards to their inability to respond to communicate, provide survey results, timely email responses, questions, concerns, formal response to ****************, maintenance request for common areas and the inability to enforce governing restrictions.

  

  Business Response

  Date: 07/28/2022

  BBB Complaint #********.
  
  ********************** is a resident of ***************** ********************** (the Association) which is managed by FirstService Residential. As the Associations management partner, FirstService Residential serves as an agent of the Association and is tasked with implementing community standards as directed by the ****************** of directors or in the case of *****************, the Developer. FirstService strives to perform excellent service to the Associations it manages and the residents that live within those Associations, including keeping the residents informed about association matters by regularly sending board of director approved communications.  However, ********************** sends multiple emails a day to the Association manager to which she cannot immediately respond. As an example, the survey referenced by ********************** was conducted on June 27, 2022. ********************** began requesting the survey results on June 30, 2022. Before the results can be published to the residents, the ****************** of directors needs to review them. The manager explained to ********************** that the results were not available yet, but would be published to the residents once the board of directors completed a review, but ********************* has sent 19 emails to the manager on this topic since then. Rather than repeatedly emailing the manager, we encourage ********************** to attend board meetings so he can stay informed, ask questions, and give his input on Association matters. Also the board is actively looking into making amendments to the parking policy once they review the governing documents.