Property Management
FirstService Residential Florida, Inc.Headquarters
Reviews
This profile includes reviews for FirstService Residential Florida, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromDavid D
Date: 10/25/2022
1 starDavid D
Date: 10/25/2022
We have dealt with several HOA service companies over the years but FirstService is the absolute worst. **** ****** is our representative here in Fort Myers and does not respond to homeowner concerns or if you enter a service ticket for work to be done. A board member told homeowners that the president of our HOA gave **** ****** a list of homeowners to never respond to and First service is refusing to address our concerns. This level of incompetence goes above **** ****** to the top of the company as no one responds. **** ****** has also given violations to some homeowners while ignoring other violations for the same infraction. Easy to see why FirstService has 80% 1 star rating and 50 violations filed with the BBB. The state Attorney General needs to look into these criminals.
FirstService Residential Florida, Inc.
Date: 10/27/2022
Thank you for filing this review. Your feedback is important to us. At FirstService Residential we value our culture of professionalism, accountability and continuous improvement. We are committed to our customer, association board members, communities and residents. We are sorry you are dissatisfied with the services being provided by FirstService Residential and we strive to perform to the satisfaction of all of the residents in the communities we manage. The region director that oversees the management of your community will be reaching out to you.Review fromGeorge S
Date: 10/18/2022
1 starGeorge S
Date: 10/18/2022
Beware FirstService Residential of Florida.Run! don't walk away from this property management company and its staff. Once they get your association under contract - they just want money. Our former property management company did such a better job maintaining the community. First Service promised to be proactive - they are not - issues are left open for weeks and weeks - with no communication from the so-called property manager.There is no "service" in First Service - they are simply too big and don't care about individual communities.Just look at the other reviews as well.FirstService Residential Florida, Inc.
Date: 10/20/2022
Thank you for filing this review. Your feedback is important to us. At FirstService Residential we value our culture of professionalism, accountability and continuous improvement. We are committed to our customer, association board members,communities and residents. We are sorry you are dissatisfied with the services being provided by FirstService Residential and we strive to perform to the satisfaction of all of the residents in the communities we manage. We receive positive reviews from your association and other residents which is why we were rehired as the associations preferred management company.Review fromMarcelo F
Date: 09/29/2022
1 starWe have been trying to get our security deposit since our moveout date in May 15th 2022. We have been in contact with local property manager for ******************** who has misled us every step of the way. First, claiming that they had no record of our deposit, then stating that it was already mailed, and now stating that necessary signatures need to be obtained. 2 months have past and we are still missing our $2,600 deposit. This company truly does not care about their customers. Once they have your deposit, good luck getting it back. Complete disregard for the law and lack of communication. We have left weekly voicemails without any returned calls. NO apology from Board of directors only more excuses to delay returning our money. STEER CLEAR from this deceptive company.Review fromRan A
Date: 07/28/2022
1 starRan A
Date: 07/28/2022
First Service Residential has teamed up with the collection companies for scams on us homeowners. I have never received any letters or emails or any forms of notice from this management companies yet the first time I contacted them I was told my account is under collection. How could a company like this charging fees without notify the owner, sending to collection without offering a payment method, ruining your credit without any notice and solutions. I have been a lawful citizen and have a credit of 800, I was not informed about the *** fee and now I have my name under collection. This is not the right thing to do. I have not received any notice/ letter/ email from any of the management, and every time I call, I will be redirected to someone who has no clue. It is frustrating to deal with this company.FirstService Residential Florida, Inc.
Date: 08/08/2022
Thank you for filing this review. Your feedback is important to us. At FirstService Residential we value our culture of professionalism, accountability and continuous improvement. We are committed to our customer, association board members, communities and residents. FirstService does not have arrangements with collection companies and does not scam residents in the communities it manages. We are unsure what Ms. ** is referring to as her account with the association we manage within Poinciana Villages is not delinquent and is not in collection.Review fromJack L
Date: 07/22/2022
4 starsJack L
Date: 07/22/2022
Nobody is perfect, but I get the feeling from the negative postings on here that the complaints are not about FSR but rather about the elected HOA or Condo boards that hire them. The dissatisfaction with their Boards' actions gets transferred to FSR. It's like attacking the messenger for the message sent by someone else. Rather than take out their frustrations on FSR, they ought to work to improve their Boards.FirstService Residential Florida, Inc.
Date: 07/25/2022
Dear ******************,Thank you for taking the time to share your thoughts within this forum. You are correct. We take direction directly from the board of directors and carry out their vision for the association.We strive to "Do What's Right" for our communities every day, which is one of our core values. As North Americas property management leader, FirstService Residential is here to find the best solutions for each community we manage.Thanks again for getting involved and providing feedback!Review fromRobert B
Date: 07/21/2022
5 starsRobert B
Date: 07/21/2022
I would like to recommend and thank ***************************************, General Manager from the Margaritaville resort complex at *****************************************, Florida. He was instrumental in recommending a new video security and entrance alarm system for our resort complex. I had lost/misplaced my Iphone recently, and it was recovered by a tenant. I can't imagine ever locating my cellphone without ****** help, perseverance and the assist from the video ******************* security system, that he had installed. Also, recently a thief was caught & prosecuted after stealing a bicycle from one of our condominiums. **** is a true professional and manages our community. very well. Thanks to his efforts and staff we have a very safe community, which the owners can all be proud of today. RBFirstService Residential Florida, Inc.
Date: 07/25/2022
This review made our day, Mr. B****! Thank you for recognizing Joshua L**********'s hard work. I have shared it with his supervisors. We strive to build great relationships in our communities, and in doing so, be genuinely helpful. The FirstService Residential team is dedicated to taking care of our residents by delivering exceptional service and solutions to the communities we manage.
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