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Business Profile

Recreational Vehicles

Blue Compass RV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 200 total complaints in the last 3 years.
  • 72 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a used camper from Blue compass RV. We were told it was inspected & anything wrong with it would be fixed before we took possession. We knew the couch had to be replaced. When my husband was removing the couch he went thru the ************* Horrible water damage that was never disclosed. The refrigerator doesnt work. We have called numerous times & cant get a call back. The finance company has even reached out on our behalf with the same results. We paid almost $40,000 and cant even take a vacation with it.

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WATER HEATER SERVICE - CHARGED/PAID $199+TAX - Was never even looked at and was not working when I picked up the unit (after I had already made payment)

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blue compass sold us a RV at the Tampa rv show. We paid cash. They did not follow through with their timeline but worse they didnt give us a title which means we can not register our vehicle at pick up we were told they would do that despite being told Otherwise previously. We still have no title and expired temporary plates on our RV and no solution. I would like a refund for the days that I cant not use my rv due to the negligence of this company. $100 a day for the time it is out of use because of the lack of proper paperwork and documentation.

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** I bought a brand new 2024 grand design image 2920bs camper on 4/9/2024 from blue compassrv in *********** sc an to keep it under warranty it has to have an annual inspection to keep the camper under warranty. So I took it to the dealership in bought it from blue compass rv Spartanburg sc on 1/2/2025 i had a list of stuff that needed fixed which was aprroved trought warranty. The shop there the people are nice an said they are wating on grand design to send the parts to fix it. An that they don't get any tracking to when parts come . Also they said the manufacturer waits until they have a big shipment to send parts witch in my opinion is wrong I spent alot of money on this camper an in a few weeks the camper has been there almost 3 months which is uncalled for when the parts are aprroved they should ship them the next day. Just like everyone else does when you spend close to $60,000 dollars on a new camper an its been there for almost 3 months an a month wating on the parts to arrive so they can fix it puts a bad taste in my mouth about the blue compass rv manufacturer in ******* an there so process of getting the parts to the dealership. It is so uncalled for to have to wait almost 3 months an it might be longer . Bill a the shop at bluecompass rv in ************** is a great guy an does not have any control of when the parts will arrive. To me if you are a dealership for bluecompass when you order a part the dealership should be able to get a time line of when the parts will get in . But they dont which is crazy. I can't plan a camping trip because I don't know when I'm going to get the camper back I make the payments an cant even use the camper I think when they get done with the camper I shouldn't have to owe anything money wise I was quoted $2000 for a the warranty stuff which is c*** to have to pay just to keep the warranty valid vin # *****************

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought an RY and financed it in August 2024. The Knott county clerk's office sent us letter saying ******* was sent back in check to Blue Compass RV on August *******. We had financed that amount when we bought *** Blue Compass did not issue that money to us nor to our financing institute. ********* is who financed the *** We have contacted them. They have not recieved it. Over the last 6 or 7 weeks I have talked to ******* at the ********** store who handles taxes etc. she can not give me answer. I have also talked to main sales manager who was supposed to call me back and didn't. I have left message with corporate ofc. No one has gotten back to us and the money is unaccounted for. The clerks *** says the check has been cashed that was mailed to them.

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an rv. They called and told me something wasnt working and they had the parts to fix it. Said it would be 3 days. Now 3 weeks later with my first payment due I still dont have my rv. Been lied to many times. Was told 3/5/25 that the parts have not been ordered yet. I want my money back.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am filing a complaint against Blue Compass RV in ****, ** due to their negligence, deceptive business practices, and failure to resolve service-related damages to my RV.Key **********************************************Caused Damage:I purchased a 2023 ************ 261BH 30ft travel trailer, which has had defects since the ******** RV has spent 12 of 18 months at their service department without proper repairs.A technician admitted to how service team caused additional damage and attempted deceptive fixes instead of proper repairs.2.Unfair Trade-************* Pricing on a Replacement RV:The dealership offered a trade-in for a 2025 ************ Reflection 27BH, but:The advertised price is $48,999, yet they quoted me $53,299an unjustified markup.They are offering me $36,000 for my trade, despite selling a newer version for $25,000, significantly undervaluing my RV.Their financing terms would cost me $74,236 more over the loan term, unfairly trapping me in debt.3.Failure to ***************** Harm:My trailer sat on their lot for a year due to no fault of my own, yet I continued making $6,000 in payments.They have not offered compensation or taken responsibility for this financial burden.Attempts to Resolve:I was assured the ** would be briefed before my visithe was not.After explaining my concerns, he requested documentation, then ceased all **************** case has been repeatedly reassigned with no resolution.Requested Resolution:1.Fair trade-in value that offsets my remaining loan balance.2.Honor the $48,999 advertised price.3.Adjust financing to reflect my prior payments.4.Written assurance my prior loan will be fully satisfied.If Blue Compass RV does not resolve this, I will escalate to legal action and state consumer protection agencies.Sincerely,****** ****** ************

  • Initial Complaint

    Date:02/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to ***** ***** at the ********* location after visiting the ** show in my area. We were texting back and forth not making much progress until 4 days later I asked if there was another salesperson I could speak with because we were wanting to get the ball rolling quickly since we had a trip coming up. She then sent me a link to fill out paperwork then told me **** would be reaching out later that evening. No response again texted ***** the next morning and told me **** would be reaching out today. After all day he finally reached out almost the end of the day to tell me a ridiculous APR. I then went to my bank, gave them all the same information and was approved pending more information from ****. I called **** and left 3-4 voicemails and finally he got back with me to tell Me and was rude saying since Im not going with their in house financing that theyre gonna have to add an additional $3,000 onto my deal sheet that I sent to my local bank. Never was this communicated to me that an additional fee would be added, nor has any communication for that matter. This is extremely unethical behavior with the back and forth, barely communicating and then because Im not going with their bank add additional fees onto the deal sheet.

  • Initial Complaint

    Date:02/10/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January ******* RV purchase $11,000 deposit and down payment Delivery was promised by January ******* Contacted dealer numerous times. Keep getting a run around about when RV will be in transit. Was promised by Friday February 7th 2025. Still no delivery. Contacted ***************** said it is within our right to cancel loan contract within 30 days of loan being obtained but dealership must cancel. ******** also stated that if they do not help to contact BBB. At this time Dealership is refusing to cancel loan contract AND refund our monies paid. We have put a credit card dispute in place and are seeking assistance in canceling loan contract and receiving our refund. ******************* has been lying since beginning and I do not feel comfortable with this transaction.

    Customer Answer

    Date: 03/14/2025

    Dealership corrected the issue, although delayed it was handled. 

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dealer damaged floor of camper during lounge chair repair. Wanted me to pay for floor repair.

Blue Compass RV is NOT a BBB Accredited Business.

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