We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodeling

Avani Home Remodeling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avani Home Remodeling took a deposit (50%) from me and after 90 days have still not filed permits for the job. This was supposed to be a full remodel of my unit including tile flooring, a kitchen, 2 ******************** On 12/9/24 I gave ****** ************ **** a cashiers check for $30,000. They had an architect come to my home on 12/17/24 to do the drawings required for the permit. Approval for the project from my Board was completed on 12/30/24. So, with the **************** approval we had what we needed to file permits. Based on this I gave them an additional check for $32,500. Total cost for the job was $125,000. It is March 13, 2025 & no permits were ever filed. ************* do not return calls. I only get texts responses that NEVER answer any questions & are full of BS excuses. It has come to light that they are not even licensed contractors.

    Customer Answer

    Date: 04/14/2025

    This was NOT a repair Complaint.    This is flat out FRAUD!    ****** ***** & **** **** STOLE $62,500 from me.  They were supposed to do a complete renovation.   How is it that no one treats this as a crime?????

  • Initial Complaint

    Date:11/13/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Avani Home Remodeling, a general contracting business, for unprofessional conduct and failure to deliver contracted services. Below are the details of my case:Contact Person: ****** (Owner/Representative)Date Hired:May 2024 Nature of Work: Redoing pavers in driveway I hired Avani in May to complete paver work in front of my house and paid a 50% deposit upfront. However, the project remains incomplete, actually not even started. The delay began when I was required to change the selected paver material due to HOA disapproval. Avani made the process of material change unnecessarily difficult, and since then, the company has completely stopped communicating with me. They have not responded to my repeated phone calls, emails, or other attempts at contact.Additionally, despite not starting or completing any work, the company has retained my deposit, and I am unable to recover these funds. ******, the owner, has shown no interest in resolving the issue or providing any compensation.Given the significant financial and emotional stress this situation has caused me, I am requesting an investigation into Avani Home Remodeling and appropriate action to be taken to address these violations. I am also seeking assistance in recovering my deposit.Thank you for your attention to this matter. I am available to provide any additional information or documentation as needed.Sincerely, ****

    Business Response

    Date: 12/29/2024

    Dear Better Business Bureau and ****,
    Thank you for the opportunity to address the concerns raised in the complaint. At Avani Home Remodeling, we strive to provide the best service to our clients and are committed to resolving this matter fairly.
    We understand Lorys frustration with the delay and challenges surrounding the paver selection. As explained previously, the original *************** purchased were denied by her ********************** (***), which required a change in materials. Unfortunately, the requested alternative size was unavailable, and this was beyond our control.
    To address this, we promptly provided several alternative color and material options to help **** move forward with her project, however she denied any of the options. This is out of our control. 
    Regarding the deposit, it was applied to processing the original order and securing materials. As per our policy, the deposit is non-refundable, as the work involved in preparing for the project has already been completed. She has a credit in our store that she can use towards her project if she can adjust with a different tone of the colors available.
    We value the longstanding relationship with **** and have consistently worked to ensure our clients satisfaction. ****** has a reputation for completing projects successfully and ensuring clients are happy with the results.
    To resolve this matter, we encourage **** to contact us so we can collaborate on finding the best possible solution. We remain open to continuing the project with an alternative color.
    Thank you for your patience and understanding. Please feel free to reach out to us directly at ********** to discuss next steps.
    Sincerely,
    ****** Ortiz 
    Avani Home Remodeling

    Customer Answer

    Date: 01/10/2025

     
    Complaint: 22551256

    I am rejecting this response because:

    I would like to address the situation at hand and clarify my position. Unfortunately, the statements you have provided are inaccurate. You have consistently failed to respond to my calls, emails, or text messages. To support this claim, I have attached evidence for your reference. I do have much more, but the system doesnt allow more files.

    Additionally, I spoke with two of your former employees (*********************) who left the company without notice, leaving clients without support. This lack of reliability has severely undermined my trust in your company and its processes. Trust is a fundamental element in any business relationship, and at this point, I can no longer continue working with your company.

    I request that we finalize this matter promptly and that you refund my money as soon as possible.

    Thank you for your understanding, and I look forward to your swift response.

    Sincerely,

    **** Buffara

Avani Home Remodeling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.