Complaints

This profile includes complaints for Take A Break Travel, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take A Break Travel, LLC

  6400 N Andrews Ave STE 340 Fort Lauderdale, FL 33309-9109

• 

  Take A Break Travel, LLC

  3464 Winchester Rd Lexington, KY 40509-9502

• 

  Take A Break Travel, LLC

  129 Fremont St Las Vegas, NV 89101-5603

• 

  Take A Break Travel, LLC

  375 E Warm Springs Rd STE 202 Las Vegas, NV 89119-4260

• 

  Take A Break Travel, LLC

  3850 Las Vegas Blvd S # 1 Las Vegas, NV 89109-4324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 23, 2023 I purchased a Pocono vacation package for $99. I called to book a date and they didn't have dates available at the time, so I needed to call back when I had availability that they could accommodate. I then called back on Dec 28th 2023 to try to book again hoping they would be able to accommodate the dates I requested. Without even asking what dates I requested they immediately said they overbooked and couldn't accommodate. They gave me a so called upgraded package because they didn't have anything available but still selling the same package on the website. They stated the package was for a longer stay and I didn't need to sit through a presentation and could be used all over the US. They didn't fully explain how it all works. Just said it as they where doing me a favor. I received the new voucher and went online right away to try to book something. It now required a fully refundable deposit but only gave vague options on stays, like US States only and Poconos, no names of resorts or exact locations. Also a range of other fees per day. They also requested 2 different arrival dates and again no guarantees. I was not giving more money for a "what if". I immediately called Take A Break travel back and asked for a refund. I was told I couldn't get it back because it was past the 10 day cancelation time frame. I asked for a supervisor. I was then transferred to supervisor AJ ID #***. He also stated there was nothing he could do and he was the highest level there. I explained to him I understand it's past 10 days but they are the ones who can't hold up to their end of the CONTRACT and I would like a refund. He stated because i accepted the so called upgrade he couldn't take it back and help me. I was never offered any dates or asked what dates I was looking for, just flat out they oversold and clearly they still are selling it on the website. I'm still in my 12 month window and they aren't offering a suitable solution. THIS SEEMS LIKE A TOTAL SCAM.

  Business Response

  Date: 01/05/2024

  Hello, ****. Thank you for taking the time to address your concerns regarding the Poconos Vacation you purchased on 3/23/2023. We value your feedback as it helps every aspect of our company offer the right service and the right product for valuable clients such as yourself. We would like to start by apologizing for the frustration you have experienced and want you to know that we take these matters very seriously.
  Upon the purchase of your vacation, you acknowledged that you read and accepted the Terms and Conditions of the vacation.  In the Terms in Conditions, link provided below, it states that reservations are based upon availability through Take A Break Travels (TABTs) allotments and that vacation packages are refundable within the first 30 days of purchase. Once purchased, an email as well as a text message were sent which included a copy of the accepted terms, and includes the details of the booking process & refund policy.
  
  Upon review of your account we see that you contacted Take a Break Travel on 12/28/2023 to arrange travel, however the dates that you had requested were not available due to sold out allotments.  With any hotel reservation, we can only book rooms that have not already been reserved. We asked for alternative dates, but none were provided.  Our reservation agent offered you a courtesy upgrade to our Go Any Package which you accepted on 12/28/23. For the same price, your new vacation allows up to 5 night accommodations (instead of the 3 with your original vacation), it provides a $100.00 **** gift card as well as removes the mandatory sales presentation.  We forwarded all of the details of the new vacation via email and provided you with a phone number to contact reservations agents, so that they could go over any additional questions you may have. 
  
  Our notes indicate that you called back to request a refund, however our agent advised that refunds are permitted up to 30 days from the date of purchase. As a courtesy, and to show our commitment to you as a valued customer, we have provided you a full refund to the credit card used for the initial purchase. Please allow up to 7 business days for your bank to credit the funds to you. Should you have any further questions, please feel free to contact us at ************** Monday- Friday 9am until 6:30pm ET. Thank you and have a wonderful day.
  
  Terms and Conditions: ****************************************************************************************************

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are scammers.We bought a package from Take a break Travel to Pocano mountain Villas, took time off work, were driving for 6 hours just ti be turned away at the front desk. My husband had a driving license and I had a Federal Issued ID-they did not allow us to check in and told us to Pay a Full price since we are not eligible for a package We had to go back Home, tired and exhausted, loosing energy and vacation time. They also refused to refund us. This company a Pure Scam please investigate them further this has occurred to many other people.There are 2 or 3 companies involved in this scheme.

  Customer Answer

  Date: 11/17/2023

  They are scammers.
  We bought a package from Take a break Travel to Pocano mountain Villas by ********, took time off work, we were driving for 6 hours just to be turned away at the front desk. My husband had a driving license and I had a Federal Issued ID-they did not allow us to check in and told us to
  Pay a Full price since we are not eligible for a package.
  We had to go back Home, tired and exhausted, loosing energy and vacation time. 
  They also refused to refund us and refused to return the deposit.
  This company a Pure Scam please investigate them further this has occurred to many other people.
  There are 2 or 3 companies involved in this scheme.
  The following are part taking:
  Take a Break Travel (they sold us the package and refused to return any money)
  ***********.com (this company sent us an email with package details)
  Pocano mountain Villas by Exploria (they are the property managers who refused to check us in)
  
  
  All those companies are part taking in the scam.
  There are hundreds of customers like us out there, once I started my research on internet.
  
  
  Please stop this from happening to other people. 

  Business Response

  Date: 12/05/2023

  Hello, Dayana. Thank you for taking the time to address your concerns regarding your Poconos vacation. We value your feedback as it helps every aspect of our company offer the right service and the right product for valuable clients such as yourself. We would like to start by apologizing for the frustration you have experienced and want you to know that we take these matters seriously. 
  
  Upon review of your account and the phone calls you had with our agents leading up to your reservation, the qualifications and requirements for check-in were disclosed to you on 11/2/23 before your scheduled travel. You were advised that both you and your partner need valid (not expired), government-issued photo identification for check in. Therefore,you were unable to check in and take advantage of your promotional offer since a U.S. Employment Authorization Card is not an accepted form of ID. As noted in your Terms and Conditions, refunds are allowed within the first 30 days after purchasing your vacation.  However, to show our commitment to you, we have refunded your vacation package purchase.Should you have any questions, please contact us at *****************:00am to 6:30pm ET, Monday through Friday. Wishing you a pleasant day.  
  
  Terms and Conditions: ****************************************************************************************************

  Customer Answer

  Date: 12/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At or around the end of 2019 during the pandemic I received a call offering a three day two night Cruise to ***********, including five days and four nights in *************** for two people for $874. It required I attend a seminar. It was good for 2 years. When the 2-year point arrived and I was not able to use my cruise, they gave me a 1-year extension. In May of 2023 I booked my cruise with my sister-in-law for the end of July, being my cruise package would expire in August of 2023. Well attempting to book my trip, I was asked if I made $50,000 a year. I responded no I just recently got on disability. The agent then informed me that I was not eligible for this Cruise package being I did not earn $50,000 a year. She stated that if my travel companion fit that criteria I could transfer the vacation package into her name. I inquired if there were any additional fees to do that she stated no, which later I was informed there was a $25 charge which I was able to get them to wave. So I transferred the package into my sister-in-law and brothers name.I also wanted to add an additional passenger, being my brother, for an additional fee. Having done that, in order to book the date for my trip and have the reservation set, I had to pay the fee for the additional passenger, and two other charges that were refundable upon completion of our cruise, although I don't remember what they were. I don't remember the total amount but it was over $300 and I paid it that day with the belief that my reservation was secured. Somehow they had all of our information, relating to the three passengers,me ,my sister-in-law and my brother, all mixed up. The day after setting our reservation, they left a voice message at my mother's house stating there was an issue and we needed to contact them. By the time we got that message a day and a half had passed, and when we resolved that problem, our reservation for the day we had booked had been given to somebody else. There was no reservation for us on that day and there were no more openings on the boat. So after paying the $300 to confirm and reserve and guarantee our state room on the boat, we were told we would have to book a different date or pay an additional $60 to upgrade our room because our original reservation was no longer available having been given to somebody else. My sister-in-law and brother went ahead and paid the additional $60, without me knowing because now the reservation was in her name, and I had no authority even though I was the original purchaser of the cruise package. I would not have paid the $60 due to the fact that when first booked our trip we were told paying the $300 and whatever dollars for the extra passenger would ensure our room was reserved, I thought the upgraded room should have been comped to us since it was their mistake. But we went ahead and paid it. We then went to ******* completed all the necessary requirements to take our cruise, and my brother's health went into a serious decline. We checked out of the hotel room early and immediately went home where upon arrival my brother was checked into the hospital, then airlifted to *********** hospital where he remained for 5 days. My brother came home for 2 days then again went into the hospital, and was again airlifted to *********** where he passed away two days later. about a week after my brother's death I contacted take a break and informed them of what happened and inquired whether I could either reschedule my trip or get a refund or any kind of compensation due to the fact that the failure to complete my cruise was due to critical health issues completely out of our control and due to no fault of my own. They informed me that because I had transferred the package into his name I had no rights to it, regardless of the fact that they admitted that I paid for the package initially. I asked for a supervisor, she told me the only thing I could do was submit an email to their complaint department which I have done three times and received absolutely no response

  Customer Answer

  Date: 10/18/2023

  I received a response from Compliance requesting conformation concerning the name I had to transfer my package into. I attempted to do that and the lady I spoke to was the same lady I had delt with while making my reservation. During those dealings, she was as exceedingly rude and unprofessional as she was during this recent call. She is exceptionally rude, unprofessional and unbelievably insensitive to my situation. Needless to say, my reaching out to this company accomplished absolutely nothing except to add more anguish and grief to my already very raw emotions.

  Please assist me with this matter as it should not be permitted to continue in this fashion.

  Sincerely, 

  ***** Rios 

  Complaint ID

  ********

  Business Response

  Date: 10/18/2023

  Thank you for taking the time to address your concerns regarding the cruise vacation you purchased from Grand ********* Cruises (GCC) in 2019. Please be advised that Take a Break Travel is the fulfillment company for a portion of GCCs vacations. We can confirm that your vacation did have a requirement of a sales presentation and as such clients must meet certain criteria to be eligible for travel which is fully outlined in the terms and conditions supplied by your provider, GCC. These eligibility requirements include but are not limited to: package holders must be full-time employed with a minimum combined household income of 50k per year. Since you did not meet eligibility requirements, and *** was not the seller of this vacation and unable to provide any refunds, you were given the option to transfer this package to someone who does fit the criteria. Please note, transfers of vacation package have a fee of $25.00 to complete, which was waived as a courtesy to you. Once the transfer has been approved, the new owner is now the package holder regardless of who originally purchased the vacation. Although your vacation will accommodate up to 4 travelers, there is a fee for the 3rd & 4th person to be added to the reservation. In addition, this package includes an inside cabin as the standard room type for the cruise with the option to upgrade for a fee to an outside cabin. Upon review of the charges, we can confirm that you were charged $166.00 for addition of the 3rd person, $59.00 for the upgrade to an outside cabin and $148.00 for the required refundable deposits please note, refundable deposits are refunded upon completion of the required sales presentation. The total amount paid in this account was $373.00. All reservations are booked based on live allotments. Our records indicate that the dates requested for travel did not have availability for the standard inside cabin that your package included, leaving only the upgraded outside cabin as an option for those dates. We advised that if those dates were needed, the fee for the upgrade would need to be collected at the time of booking along with all other fees required or alternative dates could be selected for the inside cabin option. Our notes state that we were advised that payment could not be made at that time and our agent advised that the reservation would need to be cancelled and rebooked when all fees could be collected. In addition, the terms and conditions state that all changes and / or cancelations for reservations that include a cruise require a minimum of 30 days in advance of the sail date. We are sorry for your familys loss and offer our sincerest condolences. As a good faith gesture, we are happy to provide you with a 3 or 4 night cruise certificate that can be used for future travel. Please contact TAB directly so that we can confirm the name & contact details for the new cruise vacation. You may contact us at (800) 316-4717, 9am to 6:30pm Monday through Friday.

  Customer Answer

  Date: 10/24/2023

  I attempted to do as they asked and reach out to the phone number they provided. I was informed that they're systems were down and they would have some one return my call.

  The person who returned my call was the same lady who I have had such difficulties with from the first call made to them when booking my cruise. 

  She is unbelievably rude and very fond of hanging up on people.

  After my most recent contact with her, I emailed the compliance department requesting no further contact with her. That's when they gave me the number that I called today, who in turn put me back on contact with her.

  I will not be subjected to her rude and disrespectful manner again.

  Understand, I am not trying to be difficult. I am just attempting to resolve this matter.

  Please help me to get in contact with someone that can PROFESSIONALLY assist me with my needs.

  She is DEFINITELY not the one.

  Thank you

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20733067
  
  I am rejecting this response because:The resolution they are offering me does not include the third passenger
  I paid extra for as on add-on, or the upgraded cabin I was coherst into purchasing.  They're being ommissive in regard to the situation that led to the included cabin being unavailable. 

  As they stated themselves, once we paid the required fee for the additional passenger and the refundable hotel fees, it was our understanding at the end of that call, that our dates and cabin were secured and reserved for us.

  *** later left a message on my mothers answering machine, stating ***** needed to contact them. When ***** returned the call, she gave the reservation number , and it  pulled up some body elses name and there was nothing connected with our name. 

  Fortunately, due to all of the issues we had already dealt with up to this point, ***** was able to reconnect with the agent who had taken our payment.

  This is when we were informed that not all the necessary information had been obtained, and therefore our trip had not been reserved, our cabin had been assigned to somebody else, and there were no more available cabins. Our options were to either change our date of travel or pay the additional $60 to upgrade the cabin even though the mistake had been on their end.

  Their response implies that the the adding of additional passenger and the upgrade of cabin were made on the same day, during the same purchase. The unavailability of the cabin occurred after we paid the money that should have secured it, due to negligence on their end.

  And in addition, from what I saw of what they're offering me, this certificate requires me to pay them even more money in order to use it!!

  All I'm trying to do is get something I already paid for, not pay more

  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/27/2023

  I am most definitely not satisfied with their response. Their response to my complaint is to offer me a certificate for a three or four night cruise, in which I am required to pay additional money in order to use that certificate. Their offer to me is a longer vacation than the one I originally purchased, which will also cost me more money than what the original package would have, being that the vacation is a longer duration than the cruise I purchased. Had I wanted a longer Cruise package, I would have purchased it at that time.

  In my opinion, they are using my misfortune as nothing more than a sales opportunity. In reality, they are simply trying to trick me into purchasing an upgrade on a vacation I have already completely paid for, and an upgrade I am in no way interested in.

  In addition, they are completely ignoring the monies that they already got  from me for the additional passenger, as well as the already purchased upgraded cabin.

  All I am simply asking for, is this multi-million dollar company do the right thing. It would cost them nothing to just replace what I have already paid for.

  As I stated in my earlier complaint, we completed all required action on our part. Unfortunately my brother began to feel ill and we thought it best that we hurry home. Had we gone ahead and gotten on that ship, he would most certainly have died in the middle of that cruise, due to the fact that he would not have been able to get the required medical attention he needed out in the middle of the ocean. Had that happened, they would have had to refund everybody on that boat. So at the end of the day, I feel that they were saved a lot of money by us not going.

  Again, I feel replacing my package would cost them absolutely nothing, in relation to what it would have cost them had we boarded.

  I find their offer an outrage and an insult, and nothing more than an attempt at making another sale.

  Business Response

  Date: 11/01/2023

  Dear ************
  We appreciate you taking the time to respond. First,let us start by how deeply saddened we are by the news of your brothers passing. We are sorry for your familys loss and offer our sincerest condolences.
  
  As explained previously, Grand ********* Cruises (GCC) contracted Take a Break Travel as the fulfillment company for your vacation. You purchased your vacation package from Grand ********* Cruises (GCC) and all monies charged for your vacation purchase were collected by GCC.  It is not within our control to replace a package that you did not purchase from TABT.  GCC would need to be contacted at *********************** for any questions regarding the purchase of your vacation.
  
  Since you were not able to take advantage of the cruise portion of the package, we have provided you with a 3-4 cruise certificate that allows you to travel and sail. We hope that our good faith gesture demonstrates our commitment to you in providing what is within our control to assist and accommodate you. If you require additional information regarding your new cruise certificate, you may contact us at *************, 9am to 6:30pm Monday through Friday. 

  Customer Answer

  Date: 11/12/2023

   
  Complaint: 20733067
  
  I am rejecting this response because: If you read the terms and conditions included with their offer you will find that this is a promotional offer and requires a substantial additional amount of money, and also requires the travel to be completed during undesirable seasons.

  I in no way feel that this is an appropriate solution to my complaint. As I have stated many times previously I have already completely paid, which included additional funds for an upgraded cabin and additional person , as well as completed the required activity necessary.

  This company has already been paid in whatever form of compensation they received when they contracted with ******************, to honor these contracts. I feel that they should honor this agreement, instead of trying to SELL me something that is not even remotely connected to what I originally purchased.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022, I purchased a package with this company with and extended trip to the Pocono mountains but strangely no dates I have ever tried to pick are open. I asked if I could be refunded since there were no openings and was told no...I would like a full refund

  Business Response

  Date: 10/12/2023

  Hello, *****. Thank you for your feedback regarding your Poconos vacation package. Due to the popularity of this offer, weekends book up quickly, especially during holidays.  As per the terms and conditions of your vacation package, refunds are available within 30 days of the purchase date.  Please see attached terms and conditions below. As a sign of good faith, a refund has been processed back to the card on file, please allow 5-7 business days for those funds to become available to you. If you have any other concerns, please reach out to us directly at (800) 316-4717, 9am to 6:30pm Monday through Friday.
  Terms and Conditions: 3PO99RC100B.pdf (takeabreaktravel.com)

  Customer Answer

  Date: 03/12/2024

  Company lied about refunding me my money in regards to the attached complaint. I waited to see if perhaps a check had been mailed since the check card used to make this purchase has been replaced but no. Nothing was ever refunded. Have them send me my money please. This was a complete scam and there were never any available dates to book.

  Business Response

  Date: 03/15/2024

  Thank you for taking the time to address your concerns regarding your Poconos Vacation purchased on November 29th of 2022. Please be advised that this offer was valid for use up to 12 months from the date of purchase with full refunds permitted within 30 days from the date of purchase.  The details of the vacation are fully outlined in the terms and conditions of your package and were required to be verbally accepted at the time of sale. Upon completion of the sale, clients are emailed as well as text our Welcome Letter as receipt of the purchase which includes the link to the terms and conditions accepted during the call for further review. Upon review of your account, we can confirm that this information was successfully sent to the contact information you provided at the time of purchase and successfully received.
  
  Our records reflect that we, Take a Break Travel contacted you in October of 2023 to notify you of your expiring package and provide you with specific details and options.  Our records reflect that you contacted our *********************** on October 2nd of 2023 and were informed that since the time you purchased your vacation in 2022, the demand on travel had increased and as a result, Take a Break Travel received an overwhelming demand for this vacation offer. Due to this, we had overbooked our allotments for this offer.  To ensure our clients were still able to travel, we are working with multiple travel partners to assist with alleviating some of our backlog and as such we were upgrading your offer to our Go Anywhere Package at no cost to you which you accepted during this call.
  Please note the differences between the two offers.  Your original vacation provided you with 3 nights to only one destination, the Poconos, and requires clients to attend a sales presentation on their second day of travel lasting a minimum of 2 hours.  Upon completion of this presentation, clients would then receive a resort credit as a gift.Additional nights would be available at a cost to the client.  The upgraded offer Go Anywhere was provided to you at no additional cost and provides you with 6 Days and 5 Nights (no additional cost) with your choice of 48 destinations to choose from rather than only the one being the Poconos.  The new vacation completely removed the required sales presentation allowing you to enjoy an uninterrupted vacation.  And in leu of the resort credit, you are provided a $100.00 **** Gift Card to act as a full refund of the $99.00 you initially paid for your package making this a free vacation.  Lastly, because your offer was upgraded, it then allowed you an additional 12 months for use changing the expiration date from 11/29/2023 to 11/23/2024. Upon review of your call with our agent, we can confirm that you accepted this offer during the call on  10/2/2023.  Ten days later you submitted your initial BBB Complaint regarding your dissatisfaction with the availability of dates.  Please be advised that this new offer is fulfilled by our Travel Partner and not Take A Break Travel. 
  Although refunds were only permitted within 30 days from your purchase date of November 29th of 2022, we agreed to provide you with a courtesy refund as a good faith gesture.  Unfortunately, since you did not contact Take a Break directly and did not provide the information regarding the closed credit card account as you mention in your second BBB Complaint, we were unable to successfully complete the refund.  A manual paper check may be issued however because this would be sent via the postal service, we require clients to verbally confirm the address to which it is to be mailed.  Please contact Take A Break Travel directly to prevent further delays to this request.  I trust the above provides you with the clarification you need so that we can resolve this issue.  Please contact TAB directly to verify the mailing address for the refund of the $99.00. We are available Monday Friday from 9:00 am ET 6:30 pm ET by calling ************.

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for trip to poconos Aug 1 was all set to go and I get a call saying my dates was not available after originally booking me. I ask for refund Aug 2 I still haven't recieved my refund. Never put money back on my card was told I would receive a check and still haven't recieved that, now I'm waiting on a supervisor to call me back and track my refund. This is bad business they took my money in seconds and its taking over a month to get my money back

  Business Response

  Date: 09/13/2023

  Thank you for taking the time to address your concerns regarding your Poconos vacation package. Due to the popularity of the dates you requested, the allotment had been oversold.  As this happens from time to time, we gave you the option to choose alternative dates and instead you requested to be receive a refund.  Upon processing your refund, we subsequently found out that the processor could not refund that card.  We requested a check refund and that was mailed to you on 8/17.  Upon receiving your call today, we see that the check has not been cashed.  We are going to reissue the check and send another to you.  As a sign of good faith,we are also issuing to your email address on file, a 7-night Resort Condo Stay and a $50 Entertainment Rebate Certificate. Please watch for these certificates in your inbox as they will be delivered from ******************  We apologize for the inconvenience and will get the new refund check in the mail to you.  Please do not hesitate to contact us should you have any other concerns.  We are available at ************ from 9am to 6:30pm, Monday through Friday. 

• Initial Complaint

  Date:08/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchaced a trip it later got upgraded because there were no slots available so I chose different dates .. I never got a call to plan my trip .. I called a number put my certificate number in and they said a travel agent would reach out to me but they never did .. I had to pay 99 dollers plus a 100 $ refundable deposit I filed a complaint and recieved 99 $ back j never received a call to schedule my trip or to cancel my trip just 100 $ in my account .. it seemed scammy because when I called and talked to an agent about changing being charged an additional hundred $ deposit they were under the impression it was going to be a 49 $ deposit .. I have 100 $ out there that wasnt returned that I could spend on school clothes for my kids sense its obvious they will not be visiting the poconos this ************ like a phone call and a refund about why this has happened to me .. why are all the complaints on here so similar .. and the resolutions and replies to the complaints all the same .. the company seems not to care about us and only about getting the fish on the line if that makes since they try extra hard poaching customers to by the trips and then put no effort into making it actually happen .. I want the rest of my money back and a phone call and not a reply saying we made several attempts to contact you cause thats not true Iv had zero attempts .. accept when collecting money .. it was easy to get a hold of someone then and impossible now

  Business Response

  Date: 08/21/2023

  Thank you for taking the time to address your concerns regarding your vacation package. As per your BBB review left on 7/29, the company that collected your $100 refundable deposit was GOCRV. The only funds that Take a Break Travel collected was the initial $99 charge, which have been refunded. GOCRV was contacted internally about your account on 7/31/23. Due to the high volume of calls that GOCRV, please give them time to refund the deposit to your account. On 8/14/23, **** contacted GOCRV on your behalf and they responded on 8/21/23 stating your refund has been processed and takes around 7 days for those funds to become available to you.  Thank you for reaching out to us.   

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $****** plus $99 dollars, initial fee, for a 6 day- 5 night ************* and Margaritaville at Sea cruise vacation package. They, (Take a break), charged me $ ****** for the cruise and due to their negligence the cruise didn't happen. I booked a plane from ******* to *************** and showed up at cruise check in on Tuesday, July 18th ready to board the cruise ship, and after several attempts of the cruise personnel trying to find me and book me in, they could not find my reservation!!!! They did further research and came back and told me that my cruise was booked for June 18th 2023 , instead of that day, July 18th 2023. I received several confirmations from Take A Break, that My cruise dates are july eighteenth of the twentieth and I have thousands printed copies of those confirmations as well. I was told By cruise Staff, to get on the phone with my travel agency,( take a break vacations) , and to find out what happened and see what they could do. I spent 4 hours crying and waiting for take a break to fix it and adjust it so I could go on the cruise. And they could not do it. Take a break said that the cruise ship was full and booked , and they had no space left, so I can't attend the cruise.I want my money back!!!!!!@ Every dime of it. They wasted my time, money, work days off, rental car fees, parking fees, Because someone put the wrong day in the system. Take a break, admit that and acknowledged the mistake. Was heartbroken this completely ruined my summer vacation!!!!! I took off work, purchased airplane fair, Rented a car to get to the cruise port, paid for cruise parking , And i was devestated As I sat their four 5 hours holding my phone, waiting on Take A Break, to fix the problem.I could not get on the cruise ship at all because of their negligence. I want a full refund. I would even like to get a refund for the The airplane fee and rental car fee I spent uselessly thinking I was going on a cruise.

  Business Response

  Date: 08/02/2023

  Thank you for taking the time to address your concerns regarding your cruise vacation. Please be advised that Take A Break Travel (TABT) has contracted with our travel partner GOCRV for the booking and fulfillment of the cruise portion of your reservation. Upon the receipt of your complaint, **** reached out to GOCRV to investigate the issue.  They told us that when you contacted them, they noticed that the cruise had been inadvertently booked for the wrong date.  They tried to rebook you for the sailing that day, however the cruise line was completely sold out.  On behalf of their mistake, we are very sorry for the error. GOCRV and TAB are providing a refund to the card used on file.  GOCRV is currently processing a refund of $398.35, and TAB has processed a refund of $99 plus the additional $25.35 collected for hotel taxes. Please allow 5-7 business days for those funds to become available to you. Additionally, as a sign of good faith for your troubles, TABT has issued a cruise certificate to you to use over the next year for a 3 or 4 night cruise.  Please check your email and follow the instructions to use the certificate. 

• Initial Complaint

  Date:07/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a travel package on 5/17/23 for $799 with the agreement that I had 30 days to look over the details and cancel for a full refund. After review, I decided I wanted a refund and called on 5/23 and spoke to ******. She stated that she would send my request to process a refund. I have called every two weeks and keep getting the same answer- my request for a refund will be processed. When I ask to speak to upper management, I am told that the person I am speaking to is upper management. I am requesting a refund as promised as I made the initial request well within the 30 day period. I am getting no where when I call.

  Business Response

  Date: 07/21/2023

  Thank you for addressing your concerns regarding your vacation package. As we advised when you left a review on our account on 7/10/2023, we are unable to locate your account. Please follow the recommendations left in the response of that review to proceed. Also, we do not have a ****** on staff, and we do not sell packages for the amount that you paid ($799). That leads us to believe you did not purchase a package through our company. Take A Break Travel is the FULFILLMENT company of multiple different travel partners and sales groups, so your purchase was not made through us, but rather through the company you paid for the package. If the company you purchased from has advised you that your refund is processing, we advise reaching out to them to follow up.

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the ******** Travel show this business advertised a new resort at a reduced rate. After purchasing and calling to book they indicate several stipulations to meet in order to take the vacation which includes being married and a spouse present and doing a compulsory presentation. These stipulations were not indicated at purchase.

  Business Response

  Date: 07/03/2023

  Thank you for taking the time to address your concerns regarding your ********* Comeback vacation purchased on 1/29/23. Please be advised that all clients are provided a brochure at the time of purchase outlining the details of your vacation package, which includes the terms and conditions. We also sent a link through text to the phone number on file on 1/29/2023, with a link to the digital version of the brochure, which we have also copied below. Take A Break Travel provides discounted vacations requiring clients to attend a sales presentation on the benefits of discounted travel. We ask that customers meet the qualifications in order to fulfill the stipulations of the presentation. Also listed in the terms and conditions presented to you at the time of purchase was what our agent advised you of, which is that refunds are not provided after 30 days after the original purchase date. Our records indicate that on 3/21 an agent attempted to contact you by phone and text regarding this. Please contact Take A Break Travel should you have any additional questions or concerns. We are available Monday Friday from 9:00 am 6:30 pm ET at ************.
  Please see link sent to you detailing the terms and conditions of the package you purchased: ********************************************************************************************************

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $99 for a trip to the Poconos. Called to schedule my trip they made me reservations then texeted me stating that my trip was canceled due to unforeseen circumstances. I called they told me they would give me an upgrade but I would have to book through another company gocrv.com. I told them I would rather just you refund my money but he tells me that it has been over 30 days so I can't get a refund however this is due to their mess up. I called to rebook the trip to no avail. This is a scamming company they need to be shut down. From all the complaints filed this is their game. This other company gocvr is partnering with them to get money too. "Take A BREAK TRAVEL" already got theirs and when you contact this other company you shell out more money to them. I want my $99 back and my $49 booking fee back. I will not shell out another dime to make reservations. Please help this is out of control. I

  Business Response

  Date: 06/11/2023

  This complaint is not about our company.  Gocrv.com is the fulfillment company that fulfills the travel based on the written terms.  Gocrv.com did not market this guest, book any travel or collect any monies.  An email was sent to this guest to advise she has the wrong company with no response.  An email has been sent to BBB to please remove this complaint as it is not about our company.

  Business Response

  Date: 06/16/2023

  Thank you for taking the time to address your concerns with the Poconos vacation package. Upon review of your account, you have purchased 1 package that we fulfill, your Poconos package purchased on 11/3/22, while your *************** cruise package, purchased on 1/11/23, is fulfilled by our partner company, GoCRV. You have been directed to them by our agents on 2/28/23 and 6/8/23. While we travel thousands of satisfied families a month, sometimes things happen outside of our control that we need to address.  Unfortunately, due to the popularity of our Poconos offer, the hotel allotments were oversold and the reservation could not be booked as is. However, a refund was not possible due to the request being made over 30 days past the original purchase date. The original Poconos offer provided you with a 3 night accommodation, with a resort credit and requires clients to attend a sales presentation lasting up to 120 mins.  As a sign of good faith we provided you with 5 night-vacation that allowed you to choose from multiple destinations in the ** (in addition to Poconos) and without a 2-hour sales presentation, while still providing you with the gift of a $100.00 **** gift card, and fulfilled by the same company that would fulfill your cruise vacation. Your refundable deposit of $49 was already refunded when you were upgraded on 6/8, please allow 5-7 business days for the funds to become available to you. Please feel free to contact Take a Break Travel directly should you have any additional concerns, and to contact GoCrv to book your travel. TABT is available Monday Friday from 9:00 am - 6:30 pm ET by calling **************. GoCRV is available the same hours at ************.