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Business Profile

Travel Services

Take A Break Travel, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

This profile includes complaints for Take A Break Travel, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take A Break Travel, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a voucher on 7/8/2020 for $197 for 5 days/ 4 nights ******* Resort Vacation. Order # *******, offer # 4O197RC200, resort Floridays Resort ******* which included a $200 resort credit. I tried booking my vacation on multiple occasions that year, the last attempt being November 2020. I never received an email confirmation of any sort. I decided not to proceed because I couldnt confirm my reservation. I called the number provided on the voucher ************ and the phone seemed to be ring and ring with nobody answering. Finally in May 2021 I reached out via email indicating my unsuccessful attempts to book. I have yet to this day gotten any response from them. I feel like this company stole from me. I paid money, booked my vacation and the organization never gave me a confirmation/ response despite my multiple attempts to contact them. Im reading the reviews and it seems like multiple families have had this happen to them with this business. And some of them actually traveled!!!!! Please put a stop to this. This is unfair to folks who pay in exchange to have a family vacation. It isnt right. Shut them down!!! They still from me!

      Business Response

      Date: 07/22/2022

      Thank you for taking the time to address your concerns regarding the ******* vacation package you purchased online.  Clients receive both an email as well as a text message at the time of purchase advising clients to contact our reservation department to complete the booking process.  Upon review of your account, our records do not reflect any contact from you until 7/22/22.  As a courtesy, we are happy to provide you a full refund of the $197.00 purchase price. Please contact Take A Break Travel directly to verify your address so that we may provide you a check as reimbursement as we are unable to process credit back to the credit card used for the original purchase.  We are available Monday Friday from 10:00 am 6:30 pm ET by calling ************.

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      so I received a call in February of 2021 about this great deal for a vacation to ******* *******. I was told that we could go to ******* for just ************************************************************************************************************************* the family than the plan covered so we both bought a package to accommodate our larger family. Then when we went to use both packages the representative told us that they could not be combined even though we were originally told we could they claimed that for a nominal fee we could upgrade so fine i will do that. i was then told since my daughter was only twenty she could not use her package at all and they would refund us the 197 we spent. So we went on our trip nothing they told us was accurate we did not get ************ but it was a little to late as we were already there. we did everything that was asked of us and were told our 500 airfare voucher would be sent to us. i have not seen my 500 dollars and i have been given the run around with one representative even lying to me saying that i had not called take a break vacations when clearly it says i had called take take a break vacation please wait for the next available agent

      Business Response

      Date: 08/09/2022

      Thank you for taking the time to address your concerns regarding your ******* vacation package.  We apologize for the confusion on the eligibility requirements for these packages.  Clients must be of a certain age to qualify as these packages include a sales presentation. We have forwarded your concerns to our Management Team to review and further train our staff.  The $500.00 Airfare Rebate was emailed to the email address on record which matches the email provided in this complaint.  We have resubmitted your information to have the certificate emailed to you again.  Please be sure to check your spam folder if you do not find it in your inbox. You may contact Take A Break directly should you have any further questions or concerns.  We can be reached Monday Friday from 10:00 am ET 6:30 pm ET at ************

      Customer Answer

      Date: 08/16/2022

       
      Complaint: 17601330

      I am rejecting this response because: I have contacted take a break and am still getting the run around and have yet to hear back from a supervisor as i have been promised

      Sincerely,

      *********************

      Business Response

      Date: 08/23/2022

      Please be advised that we have issued another airfare rebate. Please check your email inbox and spam folder for the email from ******************. You will need to access the gocrv.com website to register your certificate number. Below is the confirmation that the certificate was issued. Certificate Number :******xxx / Redemption Code: $500 Airfare Rebate / Product Description: $500 Airfare Rebate / Email Sent To:*********************** / SMS Message Sent To :801-xxx-xx86

      Customer Answer

      Date: 08/24/2022

       
      Complaint: 17601330

      I am rejecting this response because: I was told that I would get 500 dollars back for the airfare I had already paid to get to my vacation destination because you took so long I can not get that money, and the way the voucher is set up is not what was I was told by the representative of your company. I was told by your representative that I just had to show that I spent 250 for my 2 tickets and I would get reimbursed. Your own rebate claims that I can only get up to 400 dollars in saving if my tickets are over 500 each. Again this was not how the representative told me this would work I am very unhappy with the bait and switch. I want what I was told I would get not this voucher that requires me to spend more money on flights that I don't plan on doing. your company needs to make good on what I was told by your representative and give my the 500 hundred dollars that i spent on flying to my vacation. I will ever use you guys again because of all the lies and the bait and switching that has occurred the only thing i got out of the package I was promised was the 100 dollars. 

      Sincerely,

      *********************

    Take A Break Travel, LLC is NOT a BBB Accredited Business.

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