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Business Profile

Travel Services

Take A Break Travel, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

This profile includes complaints for Take A Break Travel, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Take A Break Travel, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased a 4 day 3 night trip to the pocanos for $99 and was told I had up to a year to choose the dates I would like to use I just called to secure the dates and your customer service rep ******** told me now after you took my money that I dont meet all the requirements that no one asked me when I purchased the trip and says it is to late now to get a refund and is trying to push me off to your affiliate company he said which I just looked up and is a scam so what is going to be done to give me a refund or my trip .

      Business Response

      Date: 03/08/2023

      Thank you for taking the time to address your concerns regarding the Poconos Vacation you purchased on 1/26/2023.  Please be advised that Take a Break Travel sells discounted vacation packages which requires clients to attend a sales presentation on the benefits of discounted travel. As such client must meet all eligibility requirements as outlined in the terms and conditions.  Upon purchase you were sent a welcome email as well as a text message to the contact information you provided at the time of purchase which includes this information. Please use the link provided to you on 01/26/2023. **********************************************************************************************************; Upon review of your account we can confirm that you verified this information at the time of purchase.  In addition, our records also indicate that your first communication with our team to book your reservation was on 3/1/23.  At that time this information was reverified and you indicated that did not meet the minimum income requirement to utilize this vacation. Our agent ******** did however provide you a courtesy upgrade to our Go Any Package which you accepted. The original Poconos offer provided you with 3 nights accommodations, with a resort credit and requires clients to attend a sales presentation lasting up to 120 mins. Your new offer allows up to 5 night accommodations without additional charge and provides a $100.00 **** gift card as well as removes the sales presentation along with the eligibility requirements as noted above. Although clients are only entitled to a refund within 30 days of purchase, we have provided you a full refund back to the original credit card used to the purchase.  Please allow 5 7 business days for your banking institution to make those funds available to you for use.  Please feel free to contact us directly should you have any additional questions or concerns. We can be reached Monday Friday from 9:00 6:00 pm ET by calling ************.

    • Initial Complaint

      Date:02/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vacation package in April 2021 for 4days/3 nights at ********* in *********. The package was supposed to come with 2 tickets to Celestia and a $250.00 resort credit. Every time that I call, they say that there are no dates available or hang up on me. I find it hard to believe this excuse after calling for almost 2 years. They did, however, offer to put me in a non-casino hotel ************* and give me a $100.00 gift card in lieu of the resort credit and show tickets. This is not what I purchased. When I asked for a refund, I was told that I was outside their return policy. I am only outside the return window because they keep telling me to check back for dates.

      Business Response

      Date: 02/23/2023

      Thank you for taking the time to address your concerns regarding your ********* Vacation.  Our records indicate that you contacted our reservations department on 01/17/2023 and was advised at that time that due to the popularity of this offer, we had oversold our allotments and were unable to book this vacation for you as is. Our agent offered you an alternative vacation which you declined. We are happy to provide you a full refund of the package sale price of $169.00.  Please contact our ********************** to verify the correct address to have a refund check mailed to you as this package is beyond the one year time frame allowed for refunds to the credit card used for the purchase. Take a Break Travel can be reached at ************ Monday Friday 10:00 am ET 6:30 pm ET.  

      Customer Answer

      Date: 02/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 5, I used this company to make a reservation at a resort in the Poconos, Mountain Villa Resort Package that was advertised on ********* 3 nights, 4 days vacation for an initial charge of 99$. I received a text message a few days later stating that the resort is overbooked and that my reservation was cancelled. I called thier number and they are refusing to refund my credit card the 99$ that they charged. The company -Take a Break, Travel is insisting that I have to answer a long list of very personal questions, including my employment, income, spouse's name, birthday, social security number etc.. I am just trying to contact them legally to get my refund. They do not have any legal right to ask for all of my personal identity information in order to refund a credit card that they had no intention of making a reservation. This company needs to be taken down for false advertising and identity theft.

      Business Response

      Date: 02/10/2023

      Thank you for taking the time to address your concerns regarding your Poconos Vacation you purchased online.  Please be advised that clients are required to read and accept the terms and conditions of their package prior to payment. Once the purchase is complete, clients are sent a Welcome email and a text including the link to your purchase as well as a copy of the terms and conditions you accepted. Please see the link that was sent to the contact information you provided: **************************************************************************************************** .  Please note that Take a Break Travel offers discounted vacation packages requiring clients to attend a sales presentation on the benefits of discounted travel and as such clients must meet the eligibility requirements of this presentation.You may use the link provided and select Terms and conditions which outlines ELIGIBILITY.  To be eligible to participate in this promotional offer, adult couples or singles must meet the following qualifications: be employed full time with a minimum, annual gross household income of $50,000 or retired, carry an active major credit, or debit card and speak English fluently. Additionally, if married or cohabiting, one traveler must be at least 28 years of age must travel and attend the entire presentation together. Cohabiting couples must have matching identification with the same address. Single men and single women must be at least 30 years of age and meet the qualifications listed above. Attendance at a sales presentation on the benefits of a discounted Vacation Membership Program, lasting approximately 90 to 120 minutes, (depending upon your level of interest) is required. This vacation is fully transferable to another party that meets the qualifications with payment of a $25.00 transfer fee. Upon review of your account we can confirm that no reservation was booked nor cancelled. Clients are provided the opportunity to request dates at the time of purchase however are informed that these requests will be processed based on availability.  We can confirm that you were notified that the travel dates you requested were not available via phone call and text. In addition, you contacted our *********************** on two occasions and refused to complete the required verification questions.Clients are entitled to a refund within 30 days of purchased. We have processed your refund as requested, please allow 5 -7 business days for your bank to release those funds to you.

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So the AD says ******* for a family for $99, mentions inclusive food, etc - doesn't mention name of hotel or location or anything else. I bought it. Now as I called to process and book the days, asked them to connect me to the hotel as I have a baby and want to ask if they provide a crib, location, etc. They did.Turns out the location is somewhere in the middle of the sticks, no near by hospital or anything, activities is for adults, nothing for family with a baby. So it's not baby friendly. Called to cancel, they are like no. So ill report them to CFPB. Want me refund ASAP.Not my fault they don't mention info about the hotel or anything till after we pay.Total rip off.

      Business Response

      Date: 12/21/2022

      Thank you for taking the time to address your concerns regarding the Poconos vacation you purchased online on 10/10/2022. Please note that the advertised package states 2 adults. This information is also stated within the terms and conditions you are required to read and accept prior to entering your credit card for purchase.  Upon purchase an email as well as a text containing the link to your welcome letter is sent to the contact information you provided at purchase. As you will see using the link provided, the advertisement states 2 adults.  In addition, this welcome letter also includes the terms and conditions outlining the vacation package in full detail. Please see the following link sent to you:  https://confirmation.evreciepts.com/Welcome.aspx?id=**********==&oc=M1BPOTlHQzEwMA==&dt=MA==.Upon review of your account our records state that you contacted Take A break Travels ********************** on 10/21/2022 to cancel your reservation scheduled for 10/30/2022 stating your child was ill. Your reservation was canceled at that time.  On 12/16/2022 you again contacted our reservation department requesting a refund and were advised that refunds are only permitted within 30 days from the date of purchase as per the terms and conditions.  As a courtesy we have processed a full refund of the package sale money.

      Customer Answer

      Date: 12/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/24/22 we stayed in ********* hotel, while walking coming in the lady approach me offering the time share, which is the tour schedule the next day 11/25/22, we didn't show up the tour due to we decided to leave early because we need to stop by in ************ before we proceed to ******, according to I'm going to pay $50 deposit but it's refundable, I need a refund.

      Business Response

      Date: 12/06/2022

      We have processed a refund of the $50.00 for your package back to the original credit card used for the purchase.  Please allow 5 7 business days for the funds to made available to you. Please feel free to contact Take a Break Travel directly should you have any questions or concerns.  We are available Monday Friday from 9:00 am to 6:30 pm by calling ************.

    • Initial Complaint

      Date:11/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 3 night vacation packages from TAKEABREAK on 6/15/22 at the ************************** in *********.They were operating in the lobby of the hotel.An ****** lady called me aside as I was walking by.She then took me to two white men behind a desk who swiped my credit card .I believed my card was skimmed and ever since fraudulent charges amounting to about$7.000.00 showed up on my credit card bill.This company is based in *******.All these charges were made in *******.I live in **.Havent been to ******* in years.Citibank closed my credit card account and expects me to pay for something I did not do.Can you please assist.Yours Respectfully

      Business Response

      Date: 11/16/2022

      Regarding this complaint in which ****************** alleges Take A Break Travel has initiated fraudulent charges to her credit card at about $7,000.00, the Guest's supporting documents do not reflect any such activity. The attached documents from ****************** reflect her credit card account with a $0 balance. I addition, the statements reflect 2 charges: $44.23 to Crafty Crab of *********** and $64.05 to Party *************. Neither of these charges are related to Take A Break Travel. On 6.15.22 ****************** did purchase a 3/2 Vacation package from Take A Break Travel in *********, **. Our records indicate ****************** has contacted our ***************** on 9.22.22 to discuss this purchased package. At this time, we have not been provided any substantial documentation supporting Ms. ******** allegations and as such, we are unable to address this complaint. We welcome any further documentation substantiating the complaint and will be happy to research that information in order to assist ******************. Thank you.

    • Initial Complaint

      Date:10/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband purchased this vacation as a surprise for our anniversary he passed away unfortunately so I called to get all the information and to finish out the booking and pay the remaining balance of $108.The lady I spoke with said I needed to send in a death certificate of marriage certificate so I did and she told me that *********** we would not be able to receive because of covid. I am sure that is why my husband purchased this vacation was because of *********** I would like a full refund due to the fact that it is not what they advertise or had told him I have all the paperwork and documents. Also I have closed out all of his accounts so I would need the refund back to me his wife

      Business Response

      Date: 10/24/2022

      Thank you for taking the time to address your concerns regarding the cruise vacation you purchased from Grand ********* Cruises (GCC).  Please be advised that Take a Break Travel (TAB) is the fulfillment company for a portion of GCCs vacations. Upon review of our records, we received only one phone call on 09/09/2022 to discuss available dates where you advised that you call back once you settled on a date that works best for you.  Please be advised that TAB is unable to provide the requested refunded of the package sale since you did not purchase the package from us, nor did we collect any monies from you.  You would need to speak with your provider regarding a request for a refund.  They can be reached via email at **************************.  Please feel free to contact TAB should you choose to keep your cruise vacation to complete the booking process.  We are available Monday Friday from 10:00 am to 6:30 pm ET by calling ************.

      Customer Answer

      Date: 10/24/2022

       
      Complaint: 18231023

      I am rejecting this response because:
      The 9/9/2022 that you spoke to me is the same day money was giving to you.
      Sincerely,

      ***************************

      Business Response

      Date: 11/01/2022

      As stated previously Take A Break Travel did not sell nor collect any monies from you for this cruise vacation package.  Take a Break Travel only fulfills the reservations for this package.  You purchased your vacation package from Grand ********* Cruises and therefore will need to speak with them directly regarding your request for a refund.  They can be reached via email at **************************. Please feel free to contact TAB should you choose to keep your cruise vacation to complete the booking process. We are available Monday Friday from 10:00 am to 6:30 pm ET by calling ************.

      Customer Answer

      Date: 11/02/2022

       
      Complaint: 18231023

      I am rejecting this response because:

      Take a break are the only company I have had any dealings with 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/27/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked a cruise package during pre-pandemic, received confirmation email December 19, 2019. Pandemic hit and company allowed extending time to use package. Contacted the company in Dec 2021 and was told package has changed. Received email confirmation on 6 Dec 2021 stating. " 2 packages, you can choose to do one or both with: 3/2 nights in ******* and 3/2 for *************** and one package has a 2 days Cruise.". I was not told of any expiration date. Just called them today 27 Sept 2022 and where they confirmed my email address and phone numbers. They then told me my package expired 5 Sept 2022. I told them I never received an email, text, or phone call notifying me of the expiration date. At that point the person said he would check into this and then the phone went dead. I called back two more times and as soon as I told them my name or phone number the phone went dead. So I am guessing they do not want to deal with this and I just lost my $2000+ package, almost, or is, criminal.

      Business Response

      Date: 10/05/2022

      Thank you for taking the time to address your concerns regarding the cruise vacation you purchased from Grand ********* Cruises. Please be advised that Take a Break Travel is the fulfillment company for a portion of GCCs vacation packages. To assist clients with cruise packages cancelled due to the CDCs guidelines related to the pandemic, TAB offered clients the option to exchange the cruise portion of their package for addition nights added to the land portion of their trip.  Clients were sent emails outlining the offer which included an extension of their original expiration date for their vacation approved by GCC.  Upon review of our records, we are unable to verify any contact with TAB since 07/07/2020. Please contact TABs reservation department at ************ to discuss your travel options.  We are available Monday Friday 10:00 am 6:30 pm ET.

      Customer Answer

      Date: 10/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I then called them back as suggested by their response and this time I actually talked to a very helpful person. They reviewed my package and provided me with a one year extension to 05 Sept 2023. Therefore, I find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a vacation with them to the Poconos and we got there the fridge was broke..the ac was broke ...we couldn't use the activity 200 cause every thing was closes those days....we had all these additional fees .also our kids were harassed by security and we filled out a form and was told they would get back to us.our **** was ruined. We showed video of him threatening the kids .

      Business Response

      Date: 09/13/2022

      Thank you for taking the time to address your concerns regarding with the Poconos Mountain Villas Resort.  Please be advised that Take A Break Travel (TAB) is the seller and reservation center for your vacation package and does not own nor manage Poconos Mountain Villas Resort.  As such we are sensitive to your experience regarding the resort, and we have forwarded your complaints to the senior management team at the Poconos Mountain Villas Resort for review.  As it relates to your statement regarding extra fees, we can confirm that *** collected only the required $49.00 refundable deposit which was returned to you as outlined in the terms and conditions upon completion of your required sales presentation in the form of a $50.00 **** gift card.  In addition, our records indicate that you also received both an additional $150.00 **** card as well as a 3-day/2-night vacation in exchange for the $200.00 activity credit due to the closures mentioned above. Please feel free to contact TAB directly should you have any additional concerns.  We are available Monday Friday from 10:00 am 6:30 pm ET by calling ************.

    • Initial Complaint

      Date:08/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day, I booked and paid the $99 + the refundable $49 in July to visit the Poconos for August *****. I have NOT received any itinerary or confirmation or cancelation email or text and I'm supposed to leave tomorrow. When I called during the week and was told I was confirmed and should expect my final confirmation at least 72 hrs before the trip. I still have NOT received any communication from the company at all. NOT A TEXT OR EMAIL!! Unfortunately I paid to go to the Poconos Mountain Resort and I don't have a room reservation a time of arrival a time to go to the presentation... NOTHING! This is so disappointing, this was a birthday trip I was really looking forward to going on this trip. I'm so disappointed. I hope I am able to get a full refund for this. Had I read the reviews before making any payments I would have never booked this trip via Take A Break Travel!!!!

      Business Response

      Date: 08/23/2022

      Thank you for taking the time to address your concerns regarding your online purchase of your Poconos vacation package on 07/27/2022.  Upon review of your account, we can confirm a reservation was secured for you on 07/28/2022 for travel dates of 08/22/2022 8/25/2022.  Please be advised that all clients are sent an email as well as a text message to the contact information you provided online confirming their purchase. Upon review of your account as well as the phone calls with our team, we can confirm that you spoke with our booking department on 07/28/2022 and was advised at that time of the active reservation as well as the required $49.00 to hold your requested dates.  On 08/13/2022 and 08/15/2022 you again spoke with our reservations team regarding your itinerary and confirmed your travel. On 08/22/2022 you spoke with reservation agent and was advised that your reservation with the hotel is booked and confirmed, and you advised you were on your way to the hotel.  Please feel free to contact Take A Break Travel directly should you have any additional questions or concerns.  You may use the same phone number of ************.  We are available Monday Friday from 10:00 am ET 6:30 pm ET.  

      Customer Answer

      Date: 08/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Take A Break Travel, LLC is NOT a BBB Accredited Business.

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