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Business Profile

Air Conditioning Contractors

Modern Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Hired Modern Services for a whole house re duct. Sales aspect was great and installation took a bit longer than scheduled however, i can understand due to the size of the project. Once work was done it took several phone calls to have a walk-through of the house to address the following issues:1. Plenum hole was cut too large in the garage ceiling and was not patched (see pictures)2. Tape was used to seal the second plenum to close the ceiling gap which is now peeling off(see pictures)3.Condensation line kept on backing up and setting off the float switch due to improper slope of the line. ******This was address after install manager came to assess (refused to do any work at the time of arrival), a tech came out the following week and could not fix the issues it finally took a third tech to fix it.4. Finally and most important, 4 vents have zero air flow. One is located in the office, the second is located in the ******* room and the last two are located in the kitchen.This complaint is to hopefully reach someone in the company that values their customers and can address these issues. The company's lack of follow up has been disappointing and frustrating to an otherwise a positive beginning. There is currently a 50% balance owed however, funds will not be dispersed until the items have been addressed and system is in perfect order. I am expecting to have management reach out to me to discuss and repair work to be completed no later by end of this week Friday.

    Business Response

    Date: 03/16/2023

    We sent technicians to address the customer's complaint. He indicated to the technician that he was satisfied with the resolution. Our service manager has reached out by phone and left messages to follow up and confirm that the customer is satisfied but we have not received a response. 

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