Complaints

This profile includes complaints for Tuffy Tire & Auto Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tuffy Tire & Auto Service Center

  9230 Daniels Pkwy Fort Myers, FL 33912-1806

  
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  Tuffy Tire & Auto Service Center

  3263 Colonial Blvd STE A Fort Myers, FL 33966-1033

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction dates: 12/07/2023 for $598.47 01/26/2024 $840.60 There is not enough space to explain all issues. Took car to Tuffys in Dec. for electrical issues draining my battery, parasitic draw. Day prior, object sensor warning light came on. They changed the Object sensor module. Took the car, radio still not working and had to replace the battery. Replaced battery next morning: check engine light came on for evap system. And my object sensor on my passenger side mirror was on and did not go off. Called Tuffys right away. They said it was something else but bring it in, it should not continue to drain my battery. I told them they changed that specific mod and now Im having issues with it and other issues I did NOT have previously. Took it in January, they charged me warranty fee and replaced evap system mod and my side mirror. My battery was still nearly dead, I charged my battery. It has lasted until 4/23 when I had to jump my car again, I have a parasitic draw they did not fix but also caused other issues. Car *** said they have issues with that Tuffy's location, there is no Flood damage. Called warranty place and was informed they should not have charged me another $250, they could just update the original claim I made because they did not fix the issue or soaked up the deductible since the problem still existed. I had electrical issues, and they can fix it all, not just the parasitic draw. I cannot explain all of the poor experience I had at this place, if someone calls I can provide more info. with interaction, lack of communication, excuses, changes in diagnoses and parts, and did not seem anyone knew. I do not trust them to return, would like to fix it at Car *** where I bought it, but it is hard to come up with the money. I returned to them because the new issues happened after they "fixed" the problem in less than 24 hours.

  

  Business Response

  Date: 04/25/2024

  Multiple issues with electrical system. Rear object module was found to be faulty during her first visit while doing an oil change service. ******** approved repairs and she was charged her deductible per her contract on 12/7/23. She called a few days later about her battery being sluggish and we asked her to come in and we warrantied her battery that she had installed prior to her radio not working. She returned on 1/26/24 that her check engine light came on and after a free diagnosis we found that she needed an evaporative purge valve and right side mirror assembly for the sensor that was built into it. that mirror showed damage as if it was hit by something and affected the collision system. Looked into the radio issue that had nothing to do with her original issue and found the radio to turn on and off, but the radio is not our expertise. In her computer scan it also showed to have Lift Gate faults. Mentioned that it could be a flood vehicle being all the electronics are starting to have issues, but can't confirm. The warranty company also paid for the purge valve and mirror repair and she had to pay another deductible of $250 per her contract. We suggested she take the radio issue and other electrical issues to the dealer because that was outside of our expertise.