Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for work to be completed in June of 2022. Contractor has since completed a portion of the work but has not returned any calls. We have been attempting to contact for resolution to our problem. Work unfinished, not completing work on time as promised. No communication of plans to complete. They have 75% of our contracted amount.

  

  Business Response

  Date: 01/25/2023

  We spoke to him today.  The main issue is that they both work and need to take time off to have the work done.  Everything is done except for a tray insert she added not part of the original contract.  There was and issue with the countertop which is also ready to go we have been trying to set up that appointment as well.  He was very pleasant today when I spoke to him I was surprised to see this.  We are again waiting for the wife to call and set up the appointment. Not sure what else we can do.

• Initial Complaint

  Date:08/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had all our kitchen cabinets in 2016. We had several problems at that time with their finish on the cabinets.
  They had to take some away , redo them and bring them back. We talked to the owner and he told us if we had any problems anytime in the future he would take care of the repairs. Over the years we have had several problems with the finish. We called the company and a man by the name of Dan came to our home and looked at the cabinets. He told us that they would send someone out to take the doors and drawers off and fix them.
  After they did that I got a call from the office stating that there would be NO CHARGE for the repairs. But two weeks later I got an email stating that they would NOT be doing the repairs without a charge of 2,800 dollars.
  I tried to talk to the owner, Chris, but he would not return my call. So I would suggest that you do not do business with the company that does not keep their word.

  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/15) */
  As she stated, we installed new kitchen cabinets at their residence in 2016. At that time there were a few cabinet doors and drawer fronts that had some blemishes in the finish. They were brought back to the shop and refinished to the customer's satisfaction. Now, six years later we were asked to visit their home to look at them again. I went and looked at them and told her during that visit that it appeared to me that wear in the finish was from general use and wear and tear. She was insistent that they were not rough on the cabinets and felt that it was our companies responsibility to fix them. I told her we could pull the fronts in question and bring them back to the shop to evaluate what needed to be done. Upon doing so, the shop foreman determined that the damage was from general wear and tear from six years of use and generated a quote for the refinishing of 22 cabinet doors and drawer fronts and I emailed it to the customer. To our knowledge, no one from our company called to say they would be refinished at no charge. If any call were placed, it would have been from me, and I never made such a call. When the customer called at a later date to check the status, I informed her of the quote, which she said she did not receive and I emailed it to her again. After receiving it, she called back to dispute the charge. Then she asked for a reduction in the price. I explained that the charge simply would cover shop time and material required to refinish the fronts that were clearly just worn from use over time. At that point she requested that we just reinstall the fronts without refinishing them and she would look into other options of getting them repaired. We have done this and then she filed her complaint. The company owner never said that we would repair damaged fronts anytime in the future at no charge. Our company stands behind our products and will fix any defects in our products at no charge to our customers. This is simply not the case in this instance and any wear and tear on those fronts was from six years of daily use. We would gladly have refinished the fronts at the cost quoted, which again was just to cover labor hours and materials needed.