Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my (Low speed Vehicle) golf cart last year from Matts custom carts. It made a loud noise from the rear end, so they picked it up for service in December 2024. They had it about two weeks. The noise got worse, so I contacted them, and they picked it up in January this year 2025. I called today and they said my claim had been processed with the manufacturer on 3/05/2025. That is almost 4 months of loss of use in a one-year period and the claim was just filed a couple of weeks ago.

  

  Business Response

  Date: 04/18/2025

  I do apologize for the lapse of time for me to respond. I have been dealing with a family emergency. 

   

  You purchased a PTV (Private Transportation Vehicle) not an LSV (Low speed Vehicle) l just wanted to inform you of that. You called our office on 01/24/25 and asked for the cart to be picked up. We informed you we could pick your cart up on 01/30/25 and you approved it. When it was your turn for your cart to be looked at, we did so and followed the protocol for Evolution and placed the claim.  On 03/27/25 you spoke with the ** Hollywood, and he advised you that we were doing our best and we were waiting for parts from Evolution that should be in any day. Once the part came in, your cart would go back to the front of the line, and we worked on. 

   

  On 04/02/2025 your cart was fixed under warranty, test drove it, your cart has ***** miles on it. Were happy to see you've enjoyed your golf cart and will continue to do so. The mechanic has done several test drives on it, he drove the cart in low speed to listen for any noises, didn't hear any. The mechanic then drove it in high speed to see if he could hear any noises and didn't hear anything. The cart handled normal and didn't need any further adjustments. They did notice the top part of your windshield was coming apart, this was not told to them, and they took it upon themselves to warranty that for you and replace it with a new one they had in stock. The mechanic then test drove the cart a few more times and the cart performed normal and without any noises. The office was reaching out to you on the 2nd of April. I again apologize for the delay response and hope you have a wonderful day. 

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 28 our Evolution Golf Cart didn't turn on. We successfully used the Golf Cart December 9th - 17th. We had driven the cart a week in November & also October. On 12/28 it would not start. The cart would show as turned on, fully charged but it wouldn't run, the wheels didn't move. We called ****** Custom Golf Carts. They came out the following week. They told us our cart broke and they couldn't remove it from our large 2 car garage. They told us they would get back to us. We never heard back. We called & spoke with everyone there. We were constantly told we had to talk to *********. ********* was always away. Hollywood relayed through his front end staff that our cart was flooded and not covered under warranty despite still within terms. We had just used it several times after the most recent hurricane, ******, in ***. They kept telling us that our cart flooded. We told them it did not. Water did not come up high enough to enter our property. We called ****** all January and February. The same responses "********* is out of town." ****** Golf Carts cannot transport Golf Carts but they sell and service Golf Carts. In January we had our cart towed to ****** Golf Carts. It sat in the rain and everything else at ******. We demanded photos of our motor to prove to us it was from flooding. They ignore you. We went there. They ignore you. They've had our Golf Cart for over a month. They called to take a deposit to fix the golf cart, no information given. It should have been covered under the Evolution Warranty. It wasn't as per ******. ****** is fraudulent and they are price gouging people. If you look at what they are charging consumers after telling us all the same thing "flooding of engine." then they charge you way over prices you find for the same parts. So not only do they deny your warranty with no **** from Evolution communicating with you. Then they price ***** you on parts. Hold your property beyond reasonable time frames with no communication.

  

  Business Response

  Date: 03/08/2025

  The customer's cart was brought to our shop by a tow truck because we were unable to pick it up. We did try to pick it up but wouldn't move. The Cart was locked up due to saltwater intrusion. The customer lives across the street from the beach and that area was completely flooded by the hurricane. The cart may have moved momentarily after the water intrusion because it went halfway up the motor and didn't look like it got to the controller. The water finally did its damage to the internal components of the motor and rear differential. Water was dripping from the rear-end and when we pulled the motor off water was clearly the cause of the cart not moving. See attached pictures. Saltwater corrosion can be seen along with rust. We had to show pictures and videos to the manufacturer for warranty support which at that time they denied and voided the carts warranty due to saltwater intrusion. We explained that to the customer and had to order the parts to fix the golf cart. The prices are the manufacturers MSRP pricing therefore we're not price gouging. He paid for the parts, and we ordered them. We're sorry the customer feels this way, but the damage was not a manufacturer defect.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23030944
  
  I am rejecting this response because:

  We asked repeatedly for proof of water intrusion. It was never presented to us. Based on the fact that our cart is barely a year old and we looked at our motor thoroughly that motor does not even look like the one in our cart. Those photos could be from any cart on their lot. The sticker I see with the exclamation **** is the first time I have ever seen that sticker on a motor that looks different than the motor in my cart. We may live across from the beach however we have multiple people who can attest to the fact we did not have water intrusion. This company is not being forth coming, at all. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/28/2025

  Pics of Water Damaged Items 
  
  The cart has been repaired and returned to the customer. We believe his concerns have been addressed.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Evolution golf cart from ****** Custom Golf Cart in March of 2023. In early December 2024, I had an issue with the battery. The fully charged battery completely discharged within 1-2 miles. Attempts to recharge the battery allowed only 33% capacity to be charged and then it quickly failed. ****** picked it up for service December 19, 2024. The battery has a 5 year warranty. It is now 5 weeks since pick up with ****** saying that they have yet to diagnose the problem. I call weekly and the excuses keep on coming. I asked for a loaner cart and was told that this is not an option. I get no phone calls from ****** and would have no info on the repair status if I didn't call them. I see several reports of this nature on the Better Business Bureau site regarding ****** and this specific problem. This is terrible customer service. I want my cart repaired or replaced while I still have warranty left!

  

  Business Response

  Date: 02/11/2025

  We called you on 01/01/2025 to confirm it was still good and you said yes. 

  We picked your cart up on 01/02/2025. 

  Then on 01/28/2025 we spoke with you and you were told we had to charge and discharge the cells on your battery, and it does take time. You mentioned it was under warranty, and we should just give you a new battery and we explained it is under warranty, and we cannot give you a new battery, we have a warranty protocol to perform per Evolution. We did explain that we had our reports to show Evolution of the issue. You told my staff that you understood and that you wanted a loaner cart, and we explained we don't offer loaner carts. You did ask to speak with the manager, but she was not available at that moment, then you asked to speak with the owner, and we advised you that's what we are here for, and he was not at the store. You told my staff whatever and hung up on them. 

   

  On 1/30/2025, we called you to advise you that your cart was done, and we had you on the schedule for the 4th February and you said that would be good, thank you. 

   

  On 2/3/2025, we called you to reconfirm for delivery for 02/04/2025 and you confirmed. 

   

  On 02/04/2025 - Cart was returned fixed. 

   

  So, I'm a little confused where you mentioned bad customer service. We remained professional, we fixed your warranty issue, we confirmed pick up and deliveries each time. Your cart was returned on 02/04/2025, were not sure why you put this review after you received your cart back. However, we hope you have a blessed day. Thank you for your business. 

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Matts Custom Carts Warranty repair/replacement Purchase June 2024 – 3d Week of Sept. made Appt for pick-up of cart-soonest time available on Oct. 7. (See attachments!) many delays and multiple reasons Pick up date cancelled "Hurricane" -told by manager "Jessica" she would call to reschedule after the storm She did not call! After waiting a week, called Arranged Nov. 19 pick up Now MORE than a month! Pick up completed on Tue. Nov 19 2:00 PM- Several calls to business, messages for Jessica no return call!? Personally stopped in on Tuesday Nov. 26 at approx. 2:00 PM Told my cart was NOW THIRD IN LINE (After 7 days!) Jessica personally told me she has my service on a "Priority" list, third in line.- no call or communication form Jessica or business- Went to Matts again (Metro Parkway Fort Myers) Tuesday Dec 3, Now told again I am on "Priority" list but the cart has not been checked out yet. “Jessica”->“Should be tomorrow”
  
  (Wed. Dec 4) NO response calls or communication Today Thursday Dec. 5 as I write this at 6:45 PM NO CONTACT ! It now is MORE than 2 + MONTHS since first call for warranty service- cart has been in Matts service center for MORE THAN 2 WEEKS! !! Jessica/manager clearly lied and I do mean under these circumstances "Lied" to me more than two times. "Priority" position with only 2 carts ahead of mine for OVER 2 WEEKS! ??? Their standard of service!!?? Also took me over two weeks to obtain the actual Warranty Policy"-SEE Attached

  

  Business Response

  Date: 12/13/2024

  Good evening, 

   

  I know your cart is under warranty and you are communicating with our general manager, Hollywood. We are currently following the Manufacturing warranty process. We continue to keep you informed. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* purchased in January 2022. Warranty is for 5 years. In early October 2024, battery would fully charge and when driving, battery discharges within 1-2 miles. I was told they would handle within 2 weeks. This was before the hurricanes. Today is almost 3 weeks without a golf cart. I drove there today and manager, *******, told me it will be another 3-4 weeks.

  

  Business Response

  Date: 12/13/2024

  First off, I am sorry for the delayed response. As you know, your cart is in the shop. We are following the manufactures warranty process. I understand that the general manager, Hollywood is in communication with you. We appreciate your patience. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22482199
  
  I am rejecting this response because: Cart broke down on Friday, October 4th. I notified Matts Golf Carts of issue. I was told by ******* the Office Manager, that cart would be picked up within 2 weeks. Hurricane hit the next week so I didnt count that. 2 weeks after that, I went back to Matts and was told it would be another 4 weeks to be picked up. It was picked up on November 20th. As of today, December 17th, I still dont have a cart. It is now 74 days and my wife was told its a battery issue. We were told that they cant put in another battery without consent from **************** in ******, *** or *************** in ********

  Cart is under warranty and I have already lost over 2 months of my warranty.

  I would like the following options:

  1. A new cart that is operational.

  2. My cart with everything fixed and running within 7 days.

  3. My full purchase price returned to me.
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22482199
  
  I am rejecting this response because:

  We were promised a call back from ********* today, with a result of a final test from ***********************. Then they would know for sure if they would put in another battery or whatever to get this matter resolved. We have not received any answer from Hollywood or anyone from their company.

  As I stated before, all they care about is selling new carts. We are lied to constantly about what they are going to do and they say they will communicate results to us.

  I worked in Corporate America for almost 40 years. This is the worst Customer Service I have ever seen. This has been going on since October 4th.

  Thank you,

  **** ****

  

  Business Response

  Date: 01/17/2025

  I am sorry for the delay response. I do understand that all issues were fixed, and you have your cart back and the wife is happy. We appreciate your business and patience. If you have any questions please don't hesitate to call the office. 

   

  Thanks,

  Miki

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2-plus year old golf cart was picked up by Matts Custom Carts in May for an alleged battery issue. Matts still has the cart. Ive had countless phone conversation, messages, etc. with them and have also tried to reach the manufacturer - Evolution. Unable to reach or to get a response from Evolution.For Matts its been almost comical. They started by testing a *** (talks to the battery), and after months of the cart sitting, improper test equipment or personnel know how, and eventual testing, this was not the problem. The battery was sent to Evolution and I was told they have 7-10 days to return a battery. As usual, each call ends in another excuse, delay, and no real answers.I merely want my cart back, and want it so in the condition it was picked up in. Since I am unable to make progress with owner (actually his spouse), the store, or the manufacturer, I am left to go this route, something I never wanted to do. Hope you can assist.

  Customer Answer

  Date: 11/18/2024

   
  Better Business Bureau:
  
  The business made all the requested repairs and have returned the cart to me so at this time I am satisfied and wish to close my complaint as resolved. 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 11/20/2023 Amount $9,579.68 What business provide: Golf cart Nature of dispute: Golf cart does not work Business has not tried to resolve problem

  

  Business Response

  Date: 01/12/2024

  We picked up your cart on December 14th to see what the issue was. Our tech advised us that your cart only had a loose wire. Your cart was completed, and you picked it up on December 22, 2023. The general manager even reimbursed you for the trailer rental due to the inconvenience. 

   

  We appreciate your businesses. 

   

  Miki 

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golf cart battery started shutting down after 1 mile. Cart has been at the ********* facility for over 3 months. Cart has been setting outside in the elements. The cart has always been in ********** out of the rain and sun when not in use. They have a different excuse every time we talk. The battery is under warranty.

  

  Business Response

  Date: 01/12/2024

  We are sorry for your inconvenience. We have to follow protocol with Evolution. There are several steps we must do. Once we followed all their instructions, submitting videos, pictures, claim we passed all their steps and was approved for a new battery. Your cart was under our awning at all times unless our mechanics had to move it outside to get to another cart. To my knowledge, your cart is back in your possession and running properly. 

   

  Thank you for your business and we appreciate you. 

   

  Miki 

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Custom Golf Carts has had our Evolution golf cart we purchased from them in 2022 for 5 weeks to work on a faulty battery warranty issue with no completion date in site. We scheduled pick up in mid Oct. They did not pick it up until Nov 4th, and they told us it sat at their shop for 10 days before they looked at it. Like others have said in previous BBB complaints they continue to give excuses and tell lies. We just want our cart fixed and brought back to us. We can not talk to their management. My husband has sent multiple emails to the ** Hollywood (he does not respond) and calls every couple of days for updates, hence the lies. They are nice and expedient when buying a new cart, just pray you do not need any warranty work. I do not know how in good conscious that they can treat their customers who need service the way that they do. I have never worked with an authorized dealer/distributor of a motor vehicle who is as negligent and incompetent as them before. Golf Carts are not cheap, and we rely on ours to get around our community. Evolution should mandate that they get their act together or pull their distributorship. I am saddened and frustrated as I feel like we are being held hostage with no recourse. Our patience is at its end. We are hoping we do not need to take legal action to get our cart fixed and back to us.

  

  Business Response

  Date: 01/12/2024

  we are sorry for the delay response. My manager at the *************** location explained that when we pick up the cart it does go in line to be serviced. Evolution did send us a new battery after we submitted your claim. The office has informed me that the cart was fixed and was delivered back to you and working properly. We appreciate your patience and understanding. 

   

  Miki 

  Customer Answer

  Date: 01/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes to the best of my knowledge it was fixed, however dealing with the deception and their ongoing lies made it a painful experience. I cannot in good faith recommend this business. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They're selling carts as if they're LSV's but they are not. They have 4 ********s but come to find out only two of them can legally sell LSV's. We purchased ours from the Stuart ******** and was told it was an LSV street legal and to take the invoice to MVA to get our tag. The cart has everything to make it street legal except a proper vin# of 17 digits. The cart has an ID# with 9 characters. The Stuart ******** is not licensed to sell street legal LSV's. The owners brother in-law **** lied to us just to get a sale. They tell you you're purchasing an LSV cart and to just take your invoice to MVA to get your tag.I went back to ****'s and spoke with another person by the name of ***. He also claims to be ****'s brother in-law. After initially claiming he had the license to sell a street legal cart, he finally admitted that this ******** did not have a license and he would have had to refer us to one of their other ********s to order it. He then proceeded to provide me a ******************* of sale and told me to sign it with whoever's name as seller I wanted, like ******************* or *************************, and bring this invoice to MVA and discard the original invoice from ****'s. He said NOT to mention I bought it from a dealer. He also provided me FLHSMV Form ***** and told me not to worry about filling out the parts to convert it because no one will actually ask for that.All attached documents provided by ****'s Custom Golf Carts.

  

  Business Response

  Date: 09/29/2023

  In reviewing the complaint,it appears the only issue is whether ************ was misinformed, misled, or otherwise lied to regarding whether the vehicle she purchased was a LSV or not.  LSV stands for Low Speed Vehicle.  Low Speed Vehicles are also known as "street legal" vehicles.  Simply put, ************ claims she was led to believe she purchased a LSV/street legal vehicle, and that turned out not to be true.

  There are several issues which would contradict **** claim.  First and foremost, ************ cannot produce any documentation to support being duped into buying a regular golf cart as opposed to a LSV/street legal vehicle.  There's no invoice that says "street legal" or "LSV."  The store in question does not advertise these items and **** has failed to produce one photo or screen shot indicating advertisements of that nature. 

  A LSV/street legal vehicle would require a VIN and a tag and a title.  None of these were provided to ****.  Not even a temporary tag.  Now here we are over a month after the purchase and she is somehow surprised to find out she wasn't sold a LSV/street legal vehicle?  That's not what this BBB complaint is about.  It's about **** trying to get something that she didn't pay for. 

  Before **** made a peep about this vehicle, she called the Stuart ******** and demanded $500.  When my client told her "no", she went on an internet rampage.  She copied and pasted the same complaint she has posted here at the BBB at multiple ********s across the web and social media..

  The BBB should see this for what it is; an attempted shakedown that didn't go the way **** wanted and now she's out to cause as much trouble for this small business as she possibly can.  Please ignore this bully.  

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20662978
  
  I am rejecting this response because: he told us to get it weighed and take the invoice to the *** to get the tag so we never expected to walk out with a tag. When we followed up which was about 2 weeks later when we couldn't get a tag fromt he ***, we then gave the district manager two weeks to try and resolve the issue. He kept putting us off. They did not come up with a resolution, their solution was to give us the attached ******************* of sale where we're to falsify information to the ***. We've also heard from several other people that this is the way they practice at ****'s ********s that do not have a license to sell a cart with a ***. It's happening at their westcoast ********s as well. They tell you it is street legal by pointing out the backup camera, seat belts, turn signals, horn, windshield. They point out the *** stamp on the windshield to show you it's street legal. They point out the headlights and bright lights too. These are not things you need on a golf course.

  We actually didn't ask for money to get the *** until two weeks later. We originally asked the Stuart ******** to fix their mistake/fraud. Since they are not licensed it cost $550 to take it somewhere to get the ***. That's what we asked them to pay as a solution. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/02/2023

  I noticed two new things with respect to this complaint that I did not notice the first time.  One, the person doing the complaining is ************************  The purchaser (actual consumer), evidenced by the invoice and warranty attached to this complaint is *************************** on the Warranty and ***************************************** on the Invoice.  I guess we are to presume *********************** is related to ******, but that does not explain *******'s relation to the subject transaction.  As a result, I don't even know if ******* has standing to complain about the transaction.  Second, ******* filed her complaint with the BBB of west *******.  The invoice she attached is clearly from ******, which is on the east coast of *******.

  Nevertheless, the new attachments to the complaint only make the complaint less valid.  The original complaint indicates that she was duped into buying a golf cart when she thought she was getting a LSV/street legal vehicle.  Now she's attaching an invoice that does not indicate the vehicle is LSV/street legal.  The invoice she attached has a long list of features included with the golf cart.  None of them say LSV/street legal.  None of the features mentioned on the invoice she attached include seatbelts or license plate holder (items you might think to find on a street legal vehicle).  She has failed to produce a single picture or other objective evidence to support her claim that she was tricked into buying a golf cart instead of an LSV/street legal vehicle.  She also attached paperwork explaining what an LSV is and how to have one registered.  If this was provided to her, then how could she have been confused about what she was purchasing.  

  At the end of the day, ************ has nothing objective to indicate she was duped into buying a golf cart instead of a LSV/street legal vehicle.  There's no pictures of the Stuart ******** indicating they sell LSVs.  There's nothing on the internet that would indicate the Stuart ******** sells LSVs.  There's no paperwork indicating she was sold a LSV.  In fact, the paperwork she has produced tends to prove that ****'s Custom Golf Carts was explaining the process of converting her golf cart from a golf cart to a LSV.  So even the paperwork indicates she was on notice that she purchased a golf cart and would need to convert it to an LSV if she wanted to.  

  This complaint is without merit.