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Business Profile

Locksmith

Gulf Coast Locksmith, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for Gulf Coast Locksmith, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gulf Coast Locksmith, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/12/22 at 9:00 PM I called Locksmith Ft Myers for help to open he door at my house in Ft Myers ******************** 45 Minutes later a Servicemen Name Salomon show up and ask me first, how much I would like to pay!! I told him I pay for you work and the time you need. He opened the Slide door on the back of my house in less than 30 Minutes. He charged me $ 400.00 and told me it is so much because hes acknowledge and the time of the day. I was shocked but I had no choices. Then he connected me to a strange men on the phone to give them my CC Numbers what I for security reason denied . I have no other choice as to pay cash.

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/08/24) */
      Hi Mr *****.
      We understand that you got service at Friday night about 10 pm.
      The price that you paid it's for emergency call at Friday night plus emergency lockout.we don't know why our tech told you how much do you want to pay?.we ask our tech about that and he said that he just try to laugh with you.we explain to him that he never can ask or do something like that again.
      Again get our apologies on that.
      Thank you.


      Consumer Response /* (3000, 7, 2022/08/25) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      First the call was 09:15 and second the price should be between 250. and max. 300. I asked in Naples FL by Locksmith and believe me Naples is normally much more expensive than Ft Myers!The reason he ask me how much I will pay was not a choke because he asked me at least 3 times.He told me after I denied him to tell him how much I will pay 350. than 380. and end up with 400. I had a feeling we are on a Bazaar in Istanbul!


      Business Response /* (4000, 9, 2022/08/25) */
      Hi Again Mr *****.
      Again I am sorry that that's your feelings.
      We will mail to your house refund check of 100$ because of the bad feeling that you have.
      Again we are sorry about that and hope that this refund will make you feel a little bit better.
      Thank you


      Consumer Response /* (2000, 11, 2022/08/26) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thanks and please be fair to your future customer

    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a boat brokerage company we needed locks changed on three doors. BASIC LOCKS and install for our finanical office due to paperwork. I called locksmith pro at 888.491.0910 and they sent out Gulf Coast locksmith & Garage. The gave me a quote of basic locks roughly $55-$66 each plus labor. They charged us $1171.50 for 3 LOCKS without going over price and just started installation. On the invoice they charged us for "Premium" locks two= $550 one gold premium= $150 ADJUSTING DOORS- $100 (WHICH ISN'T EVEN TO CODE- SEE PICTURES ATTACHED. "LUBRICATE" which he sprayed one spray of WD-40 on each door = $50 and a LABOR WEEKEND fee on a Friday! of = $250 Tax = $71.50.... Tech didn't even clean up his mess after. This is a business and we were scammed. I would like this adjusted or refunded by at least HALF this is ridiculous. I have NEVER been charged so much for lock change in all my years in business. This needs to be corrected IMMIDIATELY!

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 5, 2022/07/21) */
      Hi
      We just spoke with the tech and ask him about the job that he did for you.first I want to let you know that we never said price over the phone because we can't know what type of lock you need over there.we installed three lock and two of them was premium business locks.our tech show the materials and the price to the guy that been there before he do the job and the guy agreed for that.anyway we do t want you to feel at the way that you feel and we can offer you 371.50$ refund which it's take you to charge of 800$,so please respond to our offer and we will go forward from there.thank you!

    Gulf Coast Locksmith, LLC is NOT a BBB Accredited Business.

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