Complaints

This profile includes complaints for Crowther Roofing and Sheet Metal of Florida, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Crowther Roofing and Sheet Metal of Florida, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Crowther Roofing and Sheet Metal of Florida, Inc.

  2543 Rockfill Rd Fort Myers, FL 33916-4823

• 

  Crowther Roofing and Sheet Metal of Florida, Inc.

  7321 International Pl STE 1 Lakewood Ranch, FL 34240-8495

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Crowther Roofing to repair/replace all the cracked or missing tiles on my roof and repair a leak. The contract was signed 7/31/2023. The work was "completed" and I wrote them a check for the agreed amount of $3,175" on 9/13/23. I am selling my house so I hired Roof ******************* to inspect ******* so I would not have a problem. The inspectors report stated that the leak is not fixed, the tile that was replaced does not match my roof tile in size, color or shape. Also the work in the valley was shoddy and does not conform to community standards for Naples. In short, the work done by Crowther Roofing did not pass inspection. I asked them to just repair the work that they had done so that it would pass inspection. They gave me an estimate to repair ******* for about $9,000. I said no, just repair the roof work under their warranty. They told me they would make the repairs but now they don't return any of my phone calls.

  Business Response

  Date: 03/29/2024

  
  We sincerely appreciate your patience and the opportunity to address the concerns raised regarding the service provided to ****************. We understand the significance of ensuring complete customer satisfaction and are committed to achieving this in all our interactions.
  
   
  
  Upon receiving the complaint, our surveyor, Don *********************** promptly engaged in multiple discussions with **************** to fully comprehend the concerns at hand. Furthermore, in our continuous effort to assess and rectify the situation thoroughly, a superintendent was dispatched to inspect the completed work and conduct a personal meeting with ****************. The objective of this meeting was to clarify the nature of the issue experienced by ****************, which, according to our assessment, differed from the initial problem addressed by Crowther Roofing.
  
   
  
  In addition to these efforts, our Sales Manager, *******************, also communicated with **************** on several occasions, aiming to provide support and find a satisfactory resolution. Despite these comprehensive measures, we acknowledge the feedback regarding the challenges encountered in meeting Mr. ******* expectations.
  
   
  
  It is with regret that we note the expression of dissatisfaction from both parties involved in this matter. We hold our customer service to the highest standards and aim for a 5-star service experience for all our clients.
  
   
  
  Please rest assured that we are taking this feedback seriously and are actively seeking ways to improve. Our commitment to excellence and customer satisfaction remains our top priority.
  
   
  
  Thank you for bringing this matter to our attention. We value your feedback and are dedicated to making continuous improvements in our service.
  
   
  
  Sincerely,
  
   
  
  *******************
  
  Brand Ambassador
  
  Crowther Roofing and Cooling