Complaints

This profile includes complaints for Bill Bryan Chrysler, Dodge, Jeep, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bill Bryan Chrysler, Dodge, Jeep, Inc. has 3 locations, listed below.

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  Bill Bryan Chrysler, Dodge, Jeep, Inc.

  3401 Highway 441 27 Fruitland Park, FL 34731-4479

• 

  Bill Bryan Chrysler, Dodge, Jeep, Inc.

  8730 US Highway 441 Leesburg, FL 34788-4018

• 

  Bill Bryan Chrysler, Dodge, Jeep, Inc.

  9039 US Highway 441 Leesburg, FL 34788-4023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/23 I went to Bill Bryant Subaru to look at a specific vehicle, which was a 2023 Subaru BRZ. During my initial contact with the sales person we were going over the price of the vehicle, and what was willing to pay. I also mentioned that I might have a trade-in, and he asked what I was looking the get for it, and I informed him that I would like to get $23k. During our negotiation, my efforts were to focus on the price of the vehicle, and then the amount that I wanted in the trade. After talking to the sales person for a few minutes, reiterating my wishes for the price of the new car, and the fact that I needed to get $23k for my trade. The Sales Manager then appeared, and I said the same to him, I wanted $23k for my trade. I remember the figure of $23k was written down on the deal sheet. I attempted to focus on what I wanted for my trade, and I thought after agreeing to $15,500 I was going to get the $23k for my trade-in.
  
  My significant other than joined me when we met with the Finance Manager. During that meeting many documents were submitted to us in hard copy form where we were able to review them, and sign and or initial them. The other documents were presented to us on ipad. We were directed the sign and initial a screen on the ipad. The "Closing Statement" was one of the documents that was then presented to us. We could not see what was on the screen. The Finance Manager went through each line and electronically added our initials to each line, one of which was the the trade-in allowance. We were not told the amount for the trade-in. That number I came to find out later was $20k. We would have never signed this deal if we would have known we were getting $20k for our trade. Why were some documents presented to us in hard copy form, and some reduced to an ipad? The "Closing Statement" is the most telling document for the deal, and it was not given to us in hard copy form to review line by line and add our initials if we agreed. Why?

  Business Response

  Date: 03/22/2023

  After meeting with Mr. *******, and discussing the misunderstanding, We have come to an agreement to satisfy both parties.

  We value Mr. *******'s business and we look forward to servicing his New vehicle and any of his future needs.

• Initial Complaint

  Date:01/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill Bryant sold me a car a 2021 Dodge Challenger Scat Pack that they used in their commercial it shows it burning the tires racing around a drag strip and racing other cars the dealership did not disclose any of this information and sold me the car as new now I have problems with the transmission rear end and it needs new tires and they tell me I have to buy them no one at the dealership will explain what is covered by my lease I have tried three times
  They sold this car as new.

  Business Response

  Date: 02/15/2023

  Bill Bryan Chrysler Dodge Jeep, Inc. would like to help Mr. ****** in response to his complaint.  We have not serviced or seen his vehicle since the last visit of 07-16-2022, where he received some basic services and a recall check.  We have spoken with Mr. ****** on the phone and he seems to be satisfied with his questions being answered and his current upcoming service appointment. 

  Business Response

  Date: 02/27/2023

  This is in response to Mr. ******* complaint
  **********  We looked over Mr. ******* vehicle to find out the tires
  had normal wear and tear on them and by miles driven they needed to be
  replaced. The wear indicated no abnormal problems or concerns. The vehicle is
  equipped with performance tires which wear faster then non-performance tires.
  An alignment was recommended by time and completing a tire change to assure
  consistent wear and performance are upheld. If Mr. ****** has any further
  concerns or questions, we would like to assist him in the best way possible.
  

  Customer Answer

  Date: 02/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have the comercail record and they are smoking the rear tires excessive then race car they caused the damaged tires.

  I checked manufacturer and they told me the tires should have lasted 30,000 to 50,000 miles

  
  
  
  
  Sincerely,
  
  
  
  ***** ******