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Business Profile

Gun Dealers

Big Daddy Unlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 160 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased ammo from them in the past which I received but there are still two outstanding items that I have paid for but never received. One is an AR-15 tool from 8/11/2023 for $79.94 and the other is a M&P Sheild Plus 9mm handgun from 12/13/203 for $531.99. That is a total of $611.93. I have sent several emails (attached the ones I could find) and called several more times but nobody would ever answer. I had no idea there were so BBB complaints against them until I begun this process, if I did I would never have given them my business. Also, I paid for an annual membership to the site. I should be refunded for that as well.

  • Initial Complaint

    Date:04/15/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on October 20th of 2022 and am still waiting to hear about it. I have called MANY times and when I could get a hold of someone they told me that there were issues with the processing in the warehouse and earlier last year then I was told that my order got kicked out of the queue because of system issues, and that at the time my order would be fulfilled in February of 2023.

    I have now been trying to call and reach someone for over a year and every time I have reached a voicemail that told me to leave a message and they would get back to me, I left messages and have not gotten a return call, I sent an email and have not gotten a response. I have been unable to reach anyone in the company for a very long time now.

    The items I am making the complaint about are the Rise Armament RA-140 Super Sporting AR-Platform Single-Stage Flat 3.5 lbs (SS), and Daniel Defense ************ Collapsible Buttstock Ar-15 Glass Reinforced Polymer Black (SS) which included a fore grip and rear grip (totalling $231.13 before taxes and shipping costs).

  • Initial Complaint

    Date:03/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After 2 failed orders (I paid, heard nothing/received nothing) I asked for a refund nearly a dozen times through calls/emails and have not gotten an email back. It's fraud.

  • Initial Complaint

    Date:03/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Still haven’t received purchase I was charged for. Cannot reach business telephonically or through email as suggested when attempting to contact the business. Business response on 30 March 2023 below


    Good Afternoon *****,

    Thank you for reaching out to us! I apologize for the delayed response, as we have been experiencing an extremely high email volume. It does look like your order is currently being processed by one of our third-party distributor warehouses. We do always try to fully ship orders within 5-7 business days of being placed.

    However, we have been experiencing some processing delays with this particular warehouse and I do not have an exact ETA on when your order will ship. I can monitor your order and let you know if I receive any updates before you do, but you will receive a tracking notification via email when your order begins shipment to you, as your items are allocated to you and will ship out when they reach your order in the shipping queue. They are thankfully making solid progress toward being caught up!

    I do sincerely apologize for any inconvenience that this delay has caused. Please feel free to let me know if there is anything else that I can assist you with in the meantime and I would be happy to do so!

    Kind Regards,

    ***** *.
    Customer Service/SalesRepresentative

  • Initial Complaint

    Date:03/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Purachase: 7/15/23
    Amount Spent on Company Purchase: $271.86
    Company Commited to deliver products for the exchange of Currency.
    Extremely Late Processing after one product (tourniquet priced at $43.99) was shipped out of 9.
    No contact from Business after Multiple Emails, There is no Employee Manning Cell phone support (Redirects to support email, which does not respond back).
    Order # *********

  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 Del Ton Rifle on 3/5/23 and 3 Del Ton Rifles on 3/9/23. The company charged my bank account for all 4 rifles for $2300, from my Debit Card. Then they never delivered. I called them and initially they said the rifles were in a special warehouse that took longer; then they quit answering their phone (called many times) and emails (many). This essentially is theft, as they had the website up at all times taking orders from other customers. I request delivery ASAP.

  • Initial Complaint

    Date:03/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered ********* order #******** never received the order would like a refund!

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a product ****** for a product and paid in full $****** and have never received the order. Tried contacting customer service through email multiple times (there phone number just tells you to email them) with no response… I have asked multiple times to refund my order or send me the product. This company is a complete scam. Order#*********

  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me and did not send my firearm to the agreed upon dealer. At this point my bank can't do a charge back and they have gotten away with theft of services. I ordered my firearm on *** **** ****. It is now ***** **** **** and I still have not gotten called back after numerous emails and voice-mails.

  • Initial Complaint

    Date:02/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with bigdaddyunlimited.com on 8/6/2023 order number *********. The amount paid was 63.93. The order was never shipped and still shows as pending on there website. I have made countless attempts to reach out to them via phone and email. No one has ever responded. Thank you.

Big Daddy Unlimited is NOT a BBB Accredited Business.

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