Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items for my niece, who is visiting for her birthday, and I realized after I made the purchases that they were all in my daughter's size and not my niece. This was September 10th and immediately after I realized this, I emailed them to cancel my order. On September 11th they said, "Dear *****,I've coordinated your cancellation request with my supervisor. I will get an update from her tomorrow.We appreciate your patience."Today I see that they not only did not cancel my order, they have shipped one of the 9 items that I initially purchased and charged me for the full $245.62.

  

  Business Response

  Date: 09/23/2022

  Good Morning.
  We apologize for the delay in our response. In researching this order I am shown that there are 2 refunds in the amount of:
  $97.16 and $88.17
  Unfortunately, for larger order cancellations such as this, a supervisor must approve the cancellation and it must follow our cancellation 
  guidelines as shown on our website in our Return Policy. 
  As 2 of the items had been shipped quicker than normal, we were only able to cancel 7 of the 9 items. 
  We are happy to accept the 2 items that were shipped to you back as a return for a full refund. 
  We have a new return portal where all of our customers are provided a **** prepaid return shipping label and their choice of return resolution.
  I have made a note in this order, that when we receive the 2 items back that you should be immediately refunded in full, pending the items
  are still in brand new, unused, not worn, not laundered selling condition. 
  Once these items have been delivered please use our return portal to initiate these returns:
  https://mbg.returnbee.com/
  Mia Belle Order Number: 621870
  Zip Code Associated With Shipping Address: 06089

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed customer service 3 times asking for an update on a fall dress that I was planning to have my daughter wear for photos. Finally after 3 emails, they responded that the dress will not be shipped out until late October. When I pre-ordered the dress, their website said it would be shipped out late September. I never received an update on this change in delivery. I stubbled upon it on their website, which prompted me to reach out for an update. When I finally received an update, I replied that I wanted to cancel the order and receive a refund. At this point, they have continued to ignore my emails for this request.

  

  Business Response

  Date: 09/23/2022

  Good Morning.
  We apologize for any misunderstanding. However, in researching order #****** I am shown that the  Item 
  in question: PRE-ORDER ITEM: Girl's "Rustling Leaves" Sparkle Tutu Dress was refunded and cancelled on 9/9/2022
  Our website shows this item under the "ADD TO CART" Button that it is currently a "PRE-ORDER ITEM" not expected to be 
  shipped until Mid October. Pre-Order Information is also shown on the order confirmation email with an expected delivery date for the pre-order item.
  However, the item was cancelled and refunded in full. Refund Total: $17.99 as the customer used DISCOUNT CODE: *********** during the checkout 
  process which took 40% off of the $36.99 price shown on our website. We apologize for any inconvenience.

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm waiting on 13 items and I get no response and two items reserved were damaged. Not happy and customer service is terrible. Very disappointed.

  

  Business Response

  Date: 09/23/2022

  Good Morning.
  We apologize for the delay in our response. However, this complaint is spanning many orders. 7 orders actually.
  However, in researching each individual order, I found that there were still 3 items from 3 different orders that had not been shipped yet.
  I have cancelled those 3 items and issued refunds for each. However, all other items in each order have been confirmed as delivered to the shipping address we were provided during the checkout process.
  Many of the items show on our website in the product description area that they are fulfilled and shipped from our overseas fulfillment center and require up to 21 "BUSINESS DAYS" for delivery. This information
  is also in the order confirmation emails. 
  605837: I found one item still not shipped: Girl's "Heart On My Feet" Slides 
  We have cancelled this item and issued a refund for $23.09 as DISCOUNT CODE: CHIC30 was used during the checkout process which took 30% off of the $32.99 price shown on our website.
  607196: I found one item still not shipped: Girl's "Sweetest Schoolgirl" Blazer Illusion Dress 
  We have cancelled this item and issued a refund for $14.00 as DISCOUNT CODE: CHIC30 was used during the checkout process which took 30% off of the $19.99 price shown on our website.
  607673: I found one item still not shipped: Girl's "Class Couture" Cardigan & Skirt Set
  We have cancelled this item and issued a refund for $22.66 as DISCOUNT CODE: CHIC30 was used during the checkout process which took 30% off of the $29.99 price shown on our website.
  If there are any issues that I have not addressed here or that was left out, please let us know and we will immediately research and resolve the outstanding issues

• Initial Complaint

  Date:08/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered clothes from Mia belle girls, 12 outfits and only recieved 2. I called the "24" hr number only to be directed to a recording. I left an email and have gotten no response. This is really sad those clothes were supposed to be for school. I hope to get this matter resolved. I have already contacted my bank. Will not be buying from them.

  

  Business Response

  Date: 09/23/2022

  Good Morning.

  Unfortunately, the customer's version of events is not 100% accurate. This order is for 12 items.
  All items were packed and shipped from our South ******* fulfillment center on 7/26/2022 via *** in one package.
  The customer contacted us via email and stated that although her package had not been damaged only 2 items were in the package 
  and demanded a refund. She provided a photo of the package she received. The photo she provided shows that we used our largest poly
  bag to ship all 12 items. Our warehouse employees would NEVER ship 2 items in a 28 inch X 26 inch poly bag. That is an offense that they would 
  be fined for. Please see the photo provided by the customer. The customer has now opened a chargeback with their bank. ALL ITEMS were shipped 
  in this one package. You can see from the folds on the package that there were many items in this poly bag. The customer is attempting to be refunded 
  for a large order that she received. 

• Initial Complaint

  Date:07/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought online a gift for my niece on 07/16 and I have not received the order I told them to cancel and they say the order is on the way and no tracking available. This company is an scam

  

  Business Response

  Date: 09/23/2022

  Thank you for your assistance in this matter. In researching this order I am shown that although **** tracking confirms this item was delivered 
  to the shipping address that the customer provided during the checkout process, that the customer chose to open a chargeback which they won.

  This order has been refunded in full.
  **** Tracking Number: 9274890312834126481246
  
  Shipping Address Provided By Customer:
  Hony Serra
  427 ****************
  Apt 1
  ************ ** 33134
  As the customer opened a chargeback and the order has already been fully refunded, but not returned to **, we consider this issue and this order
  closed.