We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garage Door Repair

AMG Garage Doors and Repair Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is: AMG garage doors ********************************* ************ The bill submitted said Miran on behalf of garage doors company. We contacted the company and they gave an estimate. It was high we declined. He called me back with a better price. I confirmed 2 times the price was for insulated doors. We had issues from the get go. They did not show up as scheduled, arrived 5:00pm - 9:30pm for a routine installation. they came back, left w/o telling anyone after the job was complete. The garage doors didnt close properly and were not insulated. When we called the company they said that they couldnt do anything you wanted the basic, thats what you got. We told them we specifically asked for insulated doors. She didnt care. I relooked at the invoice and it just says doors, door openers.Later we found the brand new battery packs for the openers for when the power goes out thrown in the trash and not even installed. We notified the company who said they would be out the next day to fix it. Nobody showed up. I messaged them again and they said they would be out the next day and the sales guy would be there too. Again no shows.The next day 8:40am I get a text saying to let the tech in to fix the garage doors. No communication that they were coming. The doors were fixed to close properly and the back up battery packs were installed. The doors were still not insulated. Their idea of fixing the problem was to take ****** off the total which is ridiculous. An insulated door on average is 200 more than an uninsulated door and we have 3 of them. They do not care. They fixed the doors yesterday by installing them properly but still not insulated and today they said if we dont pay the balance by end of day their legal team will contact us. I dont believe this company is on the up and up and while we are financially in a better position than most to take this hit there are many Mainers and elderly who arent. Total was 4200, we have paid 2000

    Business Response

    Date: 03/31/2025

    To Whom It May Concern,
    Subject: Urgent Request to Remove Incorrect Complaint Case of Mistaken Identity
    Dear BBB Representative,
    I am writing on behalf of American Garage Door and Repair to formally dispute a complaint that has been mistakenly attributed to our company. The complaint submitted by ****** ********* refers to a business named "AMG Garage Doors" (*********************************), which is not affiliated with our company in any way.
    We operate under the name American Garage Door and Repair and have no record of service calls, invoices, or communication with Ms. ********** Furthermore, the technician mentioned in the complaint ("Miran") is not, and has never been, associated with our staff or subcontractors.
    We kindly request that this complaint be immediately removed from our record and that any association with American Garage Door and Repair be corrected in your system to avoid confusion or reputational harm. We take our customer satisfaction and integrity very seriously and would appreciate this matter being resolved promptly.
    If any documentation or further clarification is needed to expedite this correction, please let us know.
    Thank you for your attention to this matter.

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Corrupt Liars! Not accredited by BBB. Reviews are all fake. Salesman is a great liar--- "no cards with me" "E receipt" they text in front of you doesnt put a name/ address/ warranty down Entire Website is a lie! Run away and find reputable company to fix your garage door.

    Business Response

    Date: 09/17/2024

    Dear BBB Representative,
    I hope this message finds you well. I am writing on behalf of American Garage Door & Repair, a family-owned business that has served our community with integrity for many years. Recently, a complaint was filed by a ***** *******, which has been mistakenly attributed to our company. The complaint refers to a company named AMG Garage Door Repair, which is not affiliated with American Garage Door & Repair in any way.
    We kindly request that you review this matter and remove the complaint from our profile immediately, as it is causing reputational damage to our business through no fault of our own. It is critical that only legitimate complaints pertaining to our company are reflected on our record.
    If this issue is not addressed promptly, we will have no choice but to escalate the matter. We are prepared to involve our legal counsel to take action against both the BBB and the individual who submitted the complaint, should this error not be corrected in a timely manner.
    Please confirm the removal of the complaint at your earliest convenience. We value the role of the BBB in maintaining accurate business profiles, and we trust that this misunderstanding will be resolved without further issue.
    Thank you for your attention to this urgent matter.

    Customer Answer

    Date: 09/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** 

    I am terribly sorry this happened!

    I never filed a complaint on AMERICAN GARAGE DOOR AND REPAIR 

    I filed on AMG Garage door and repair and shared ****** advertisement page.

    Sincerest apologies and yes please remove complaint.

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very unhappy with the service I received. The rubber bottom to my door is crumbling and old and I asked several times to have the rubber bottom replaced. The original technician said it could not be done because its an older wood garage door and the newer ones have tracks. He said they did not have the the older replacement parts available.I called company back and explained that I would order the correct part off of Amazon and just needed one of their techs to do the replacement work. They sent out another tech who said same thing, even though I told him that I ordered the part for the door. The **** dollars I paid to get the springs and machine replaced due to hurricane water damage should have at least offered the service of replacing the bottom runner guard regardless if I purchased a new door or not! Very unhappy with the lack of concern for the customer! So now when I receive the part, I will have to try and tear the old one off and replace it with a new one I ordered at the age of almost 60!

AMG Garage Doors and Repair Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.