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Business Profile

Travel Services

AAA of Orlando
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have heard from the ** of AAA and my account is being reinstated. I can close out this complaint. 

    Business Response

    Date: 05/08/2025

    Please forward to *************** at *********************************** for review/response. ****************************************************

     

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    AAA afforded me the fourth tow today without an additional charge.  This complaint can be closed.

    Thank you for all that you do.

     

    e would be my last tow until April 2025. When I asked for the breakdown, I found two tows were charge to my account for November 3, 2024. I was told it would not be reinstated.

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue resolved, payments refunded, and policies cancelled. the policy set up that way when I told her what I wanted. She said I never asked for that. She knew exactly what I wanted but since she wanted to make more money for a Whole Life policy and additional riders, she knew I would not have paid for it. Because of all of the problems, poor customer service, and lack of professionalism I requested that all policies be cancelled. My children called to cancel and two of them were able to cancel over the phone but ***** ******* told me they would not allow him to cancel over the phone.I would like to make sure this does not happen to anyone else and would like for you to investigate into how many people my have been unknowingly upsold a Whole Life policy when they needed a Term Policy. Please feel free to contact me for copies of the email communication and any additional information you may need to complete your investigation. Thank you have a great day, ********* ******* *** a very concerned US Citizen

    Business Response

    Date: 11/20/2024

    Please route this case to AAA in ********

     

    Sincerely.

    Lakshmi Pal

    ************

  • Initial Complaint

    Date:05/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sought Help from AAA, had an issue with my car and needed it towed. The driver that came out seemed inexperienced and rude when he couldnt figure out how to tow the car. He told me another truck needs to come out to get me, I asked if he would call dispatch, he said that was my job. Very rude. After leaving me in the rain with my car, he reported me as rude to AAA and got me blacklisted so no one will tow my car, why is this behavior acceptable?

    Business Response

    Date: 05/07/2024

    Discussed service delay with ************** and provided Entitlement Credit for the inconvenience.

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did not make a good faith, Im the one that reached out multiple times with to no avail. It wasnt until you that someone reached out. They held my money. Period. 

    Business Response

    Date: 05/07/2024

    HELLO,

    A REFUND WAS ISSUED ON 04-29-2024 ON CREDIT CARD ON FILE. PLEASE CHECK WITH CREDIT CARD TO VERIFY REFUND IS SHOWING. SOMETIMES DEPENDING ON CREDIT CARD COMPANY, IT COULD TAKE 5-10 DAYS TO SHOW.

    AAA

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 05/15/2024

    We spoke with ****************** on May 15, 2024 via telephone and the matter was resolved.

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, other than the fact they should probably consider turning off CAPS LOCK.

    Sincerely,

    *************************

    Business Response

    Date: 05/07/2024

    HELLO,

    ACCORDING TO THE MEMBER'S ADDRESS THEY LIVE IN ** WHICH IS NOT IN OUR JURISDICTION. PLEASE USE AAA.COM TO DETERMINE THE APPROPRIATE AUTO CLUB.

    AAA


  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    PLEASE CANCEL THIS COMPLAINT, it has been resolved and WE ARE KEEPING OUR AAA MEMBERSHIP, DO NOT CANCEL, THANK YOU,

    *******************/                CANCEL COMPLAINTS  WITHDRAW

    Customer Answer

    Date: 03/22/2024

    PLEASE CANCEL COMPLAINT, HAS BEEN SETTLED AND RESOLVED, WE WISH TO KEEP OUR MEMBERSHIP WITH AAA FOR THE 2 YEARS WE PAID FOR.  THANK YOU, *******************

  • Initial Complaint

    Date:12/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 12/3/23 My wife called AAA after her ***** Passport had an issue turning on in a store parking lot. First towing company came, tried to fix the issue, and when they couldnt said they had the wrong truck. So they reported back to AAA and had another truck sent. When the second truck arrived they also tried to load the car and then said their tow truck was incorrect, and the initial one was right. We then called AAA who was unable to find out which was the *********** to send. Im not sure how this is possible when this is a very popular car, seems like incompetence on both the towing companies and AAA. We spent 3+ hours waiting for AAA only to have to call State Farm to have it towed correctly. Will be cancelling our AAA service and requesting payment for our membership back.

    Business Response

    Date: 12/05/2023


    Please forward to ********* Alliance at ************************************************ for review/response. Physical address at
    **********************************************************

    Thank you.

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 years of service that I never used. Not the problem.
    Paid 125 each time, on time, not the problem.
    Called to get my car 10 miles home and spent 7 calls over 2 days and 3 plus hours trying to get it towed. First tow was promised within hours. Call back from AAA said they'd come 8Am tomorrow. Next call was at midnight to inform me that were still coming at 8AM. 11 AM on day 2 I called and was informed the tow company couldn't show up. Second tow company called and dispatched. 7Pm call was informed the tow company wouldn't be showing up. Called the next morning to see when tow was coming and all tow calls were closed. Was told the tow company would be out 2 more days later making me wait 4 days for a tow. When i informed them I wanted a tow or my money back my account was canceled and a partial refund issued. Joke company offering no service.

    Business Response

    Date: 12/01/2023

    Please forward to
    AAA Missouri at ******************************* 
    ***** * ***** ** ***** ***** ** ***** for review/response. Thank
    you.

AAA of Orlando is BBB Accredited.

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