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Business Profile

Plumber

LCI Plumbing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LCI Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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LCI Plumbing has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/11 I contacted this company because I was experiencing a clogged toilet. I stated, I believe this was a clogged line when scheduling, when the tech came, I stated I believe this is a clogged line. He flushed the toilet, and looked into the clean-out. Without any further investigation he disagreed and said it was a drainfield failure. I asked further more if it was a clogged drain what could he do instead. He stated the only option would be hydrojet which would be $750, but he assured me it was a failing drainfield. So following his advice I paid $5200 for a new drainfield. The next day 11/12, they sent a line finder they hired. Who located the lines and marked them. Not once was a separate irrigation company mentioned or allowed time for. Needless to say all the irrigation in my front lawn was destroyed when the work was performed on 11/13. I assume this work was done without permit. After the work was done, my clog was worse. On 11/14 the same tech came back out and determined it was indeed a clogged line. After removing the toilet and passing the auger (NOT hydrojetting as he told me would be the only option) I was then charged ANOTHER $236 and my clog was finally cleared. However I am left with more problems than I began with, a completely destroyed front lawn which was done unnecessarily and no irrigation of which they refuse fault, stating I should've known I needed a separate irrigation company. Nearly $5500 for a clogged line is irreprehensible and I feel completely taken advantage of.

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payed for a new well pump to be installed. Within seven months the well pump went out they made little repairs that worked for 1-2 days then the well went out completely. They replaced the well and within four months it went out again. My family and I were without water for six days as LCI would not return our calls. Hired a secondary well company to replace pump and they informed us that the well pump was installed incorrectly, the wiring and fuse were not appropriately sized, wiring was adhered with duck tape and submerged, and the tank was an irrigation tank, not a residential. Lci was contacted numerous times requesting a call back and no response. Their poor business practices caused my family and I an additional $4500 and a week without water.

    LCI Plumbing is NOT a BBB Accredited Business.

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