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Business Profile

Internet Services

U2 Connect Now

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for U2 Connect Now's headquarters and its corporate-owned locations. To view all corporate locations, see

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U2 Connect Now has 3 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been without internet for several months and every time I call they say we will send new equipment and this conversation has been going on for several months but Im still being charged

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made my monthly payment of $99 and my internet service was never restored. When I called they kept telling me they would send a new sim card. Week after week they would promise me that I would receive new equipment in 3 to 4 business days. It's been more than a month now and nothing. I paid $99 and asked for a refund and they refuse to return my money. I had to pay a new provider for new service and now I just want my $99 back. It's been the worst internet service that I have ever had.

    • Initial Complaint

      Date:07/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My internet service through this company stopped working on 3/17/22. I contacted them and was told that the issue would be resolved. I called this company every couple of days, and each time I was told that my issue was being escalated and someone would call back with an update. I never received a call back with an update, and my issue was never resolved. From 3/17 through 6/8, I contacted the company every day or three. Each time I called, I was given the same lies. I was told that I would be receiving an update, or that my service would be restored in a couple of hours. There are numerous times I contacted the company within their operating hours, but received a message about them being closed. Other times I would call, and the phone would automatically disconnect after 10 minutes on hold. The company continued to deduct funds through autopay for services that I have not received. After fighting with them for 2 months, they said they were going to send a new modem. I received it 2 weeks after the promised delivery date. My service was restored on 6/22, and then went out again on 6/29, one week later. I was told that the sim card deactivated itself. It has not worked since that day, and I continue to get the same lies when I call. They have credited me partially for what I have not received, But I still paid $150 for services that were not received before they issued any credit. This company is full of lies, and refuses to escalate your call to anyone. They will blatantly lie to you, and refuse to provide any refund, even though I have paid for services I have not received. I have tried to cancel, but am just told that I would be getting service restored. I am at my wit's end in dealing with this issue, and do not know where else to turn, short of hiring a lawyer I cannot afford.

    • Initial Complaint

      Date:07/15/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost internet connection in June tried doing a reset that didnt work so I filled out cancellation on June ************************************* July anyway and they will not answer my emails

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started my service on April 15, 2022, on June 25, 2022, my service failed to function, called service tech he informed me that the equipment was bad, and that new equipment would be sent in four to five days. when this did not happen, I called on July 5, 2022, three different customer reps told me I would receive an e-mail, these dates July 5,8, 11, 2022, I am still waiting on an e-mail, and now when I call, I am put on hold and told to leave a message and the phone hangs up. I have tried to cancel my service on their site, but the form will not populate to fill out, tried to get the bank to help but no help.

    • Initial Complaint

      Date:07/06/2022

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company charged for two months service after cancelled. Requesting refund for charges and cancellation of services

    • Initial Complaint

      Date:07/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with U2 Connect Now in December of 2021. I purchased their rural internet service with one of their *** only plans that utilized the **** network and used the *** card with my personally owned equipment. The service worked for several months, but it stopped working at the beginning of may. I contacted U2Connect Now and requested a replacement *** card to restore my service. Initially they sent a ******** *** card, which I could not use for service. I requested an **** *** card and was told repeatedly over the next two months that the *** card would be sent out that day and I would receive it in a few days. In June, they finally sent me a replacement *** card, but it arrived with modem hardware. I was told that the *** could only be used in their equipment, and I would not be able to use my personally owned equipment. The service worked with the new modem for approximately six days and then stopped working again. Upon further investigation, the new modem they sent me had been modified to appear as an iPad to the cellular carrier so that it could be used with an iPad plan instead of an appropriate wireless broadband. The **** number (serial number) encoded in the device did not match the sticker on the bottom of the unit. **** has informed me that U2Connect was violating their terms of service. Today, I tried to purchase a plan directly from **** to use with my original personally owned equipment. The **** representative was unable to activate my personally owned device. Upon further investigation with **** and the manufacturer of my original personally owned equipment, I have come to find out that **** has permenantly blacklisted my original personally owned equipment due to it being associated with a U2 Connect Now *** card and their violation ****'s terms of service. I have submitted a service cancellation to U2 Connect Now, but they are refusing to process a refund for the two months of service that I was charged for but unable to use.

    • Initial Complaint

      Date:06/21/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $89.99 on June 1st for Junes WiFi payment, have received no customer service other than false information that your order till ship tomorrow and tracking information will be sent to you after 5 pm, over and over and over. Nothing is ever done other than words, they do not follow up with their customers nor give accurate information, I have now been without WiFi for 2 weeks with no help from the company that took my money. Please help,

    • Initial Complaint

      Date:06/20/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prepaid in advance for service they even drafted my account and I paid an extra month ***** to avoid discrepancies with my services. Was disconnected a month ago the refuse to refund my money that I paid for the services and they give the same false info everytime I call saying the new sim is being delivered they hung up in my face when I ask to speak to another ***** Im disabled and I rely on my internet service. I also live in a rural area. They have the same Person to pick up the phone everytime I call this is the worst customer service ever.

    U2 Connect Now is NOT a BBB Accredited Business.

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