Complaints

This profile includes complaints for Anna Maria Island Beach Rentals Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Anna Maria Island Beach Rentals Inc.

  3909 E Bay Dr # 210 Holmes Beach, FL 34217-1997

• 

  Anna Maria Island Beach Rentals Inc.

  154-1995 Royal Rd Pickering, ON L1V 6V9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented this place from this company. I went through Booking.com. The description of the place was the house was right on the beach front. This was not the case. There was a very busy highway to cross with cars flying up and down the road. I am 73. My cousin is ******************* law is 65. We all have some health issues. So we could not run across the road. We called them and they refused to help us. Two flights of stairs which we could not get luggage up. The toilet did not work. No one showed up. ***** was the most hateful nasty person I have ever dealt with. She called me a straight out liar. Her description of the property was false advertisement. I want my money back. We left and did not stay there not one night. We came over to Ft ***** FL. Which is much nicer and so are the people. I do not appreciate her nasty attitude and calling us a lair. She does not know us.and had no right calling us as such. Since we were lied to and told it was on the beach I want my money back. We were to check in after 3:30. We got there at 4:30. And left shortly after. Dates were August 27, 2024 through August 24th. This company needs to be put out of business. Very unprofessional. And extremely rude and nasty. ***************************

  Business Response

  Date: 08/23/2024

  The guest made their reservation on booking.com. On the booking.com website there is a ****** pinpoint map on the property listing that shows the exact location of the property. The guest knew the exact location of the property when they booked it. The listing clearly states the condo is first floor not ground floor. Elevators are an advertised amenity. Nowhere in the property description or in the amenities is an elevator referred to or advertised as having an elevator. The guests knew there was no elevator when the booked the property. The guest was extremely rude, extremely demanding, extremely threatening, continuously lied, the guest even went so far as to send me an email admitting she lied. which I have in writing. We are very far people, we have been in business for over thirty years, no one has better reviews than we do and what we do not do is succumb to blackmail, threats and lies. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the whole day of renting the property that was an active ongoing construction with a very loud noise that was impossible to be in the unit. Property did not warn that there will be construction during this day. After asking, move to unit only offered comp. After checking out and leaving the property management stop responding

  Business Response

  Date: 07/29/2024

  I could not agree more that the guests deserve compensation for the roof construction. 

  The guest booked the property through Booking.com. The guest pays Booking.com and Booking.com pays the supplier (Anna Maria Island Beach Rentals Inc.). 

  I have conveyed to the guests I do not have credit card information to issue a refund to. 

  I have asked the guest for either a PayPal account or their routing and account number and I will transfer the refund directly to them. 

  I have not had a response from the guest. 
  
  *****

  (Owner)

  Customer Answer

  Date: 07/29/2024

  Booking.com has sent a message to the property solve the issue, Yet received no response. *** replied to ***** text message. I appreciate you taking the time and sending the refund. Hopefully, this will be taking care of.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the rental disclosure, the unit was noted to to have several amenities that were either not present or in non-working order as follows:Washer and Dryer Cable A swimming pool with side shooting fountains and bubble jets in the shallow end. As I reported to you on July 11th- the pool was absolutely filthy upon our check in, and apparent that it had not been cleaned nor sanitized and treated. The pool company responded the next day and the pool was cleaned and treated. I was promised that a repeat cleaning would happen on Friday July 14th which did not happen. I reported this to you at or around 4 PM on July 14th. You contacted me by phone on Monday July 17th stating that the pool had been cleaned and treated on Saturday. The palm leaves which blew in Friday night are still in the pool. As of the time of our check out the pool was not cleaned or sanitized again, making it unsafe to use and as such, we did not use it. For the duration of our stay, the side jets worked one time for about twenty minutes. Furthermore, the Salt Water Chlorination equipment had an error, rendering it non-functional for the duration of our stay of which we reported. Large chunks of the pool plaster are coming off the bottom of the pool. On one ledge, theres and entire title missing from the pool step. You should also be aware that the pool alarm for the main entry door does not work. On Thursday July 13th I reported to your company around 12 noon, that after attempting to do laundry, we found the washer to be in non-working order and filled with mold and smelly, stagnant water. You and your office indicated that a technician would be dispatched. On Friday texted that a repairman had the appliance on his schedule and you would follow up. At the time of our departure, the washer is still in non-working order and was thus falsely listed as a working and available amenity in the listing. regarding the cleanliness of the home to include cobwebs, mold, and dust, chipped paint, dirty walls

  Business Response

  Date: 07/30/2023

  I am the first one to acknowledge things did go wrong with this reservation. Myself and my team did everything possible to correct all issues that were brought to my attention. The guest acknowledge my efforts to address all issues and acknowledge our efforts and was very happy with our immediate response. See screen shot I received from the guest. 

  At departure I was shocked the guest sent me a very aggressive and threatening email demanding an 80% refund. I am a very reasonable person with fifty vacation rental properties on **** Maria Island and no one has better reviews than I do. I would have gladly offered the guest reasonable compensation for the inconvenience they suffered. Compensation of 80% is in no way reasonable. 
  
  *****

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20342399
  
  I am rejecting this response because:
  The screen shot references only the cleaning provided after complaining. It does not address all of the other issues noted. Our email was not intended to be aggressive and we apologize if it was interpreted in this way. We feel that the refund request is reasonable based on missing amenities, issues with pool, washer, molds, etc. Aside from someone cleaning (poorly) after complaining no other issues were corrected. The house did look much better after the second clean, but still not to an acceptable level you would expect when paying for a vacation rentals as noted by filthy walls, etc as noted in the original photos submitted. We would be open to a discussion about what amount ***** feels is reasonable. 
  Sincerely,
  
  *********************

  Business Response

  Date: 08/23/2023

  *************************** has no integrity and cannot be trusted. 

  I have added screenshots of the review posted before the scam artist arrived and after the scam artist departed. Both are 5 star reviews. 

  I am the first to admit there were a few issues I had to address which I did promptly. I received a text message from no integrity thanking me which I have also attached a screenshot of here. 

  As previously stated I am a reasonable person and would have gladly refunded the guest a reasonable amount. A demand of 80% is not a reasonable demand. 

  After no integrity was denied the demanded 80% no integrity posted a series of 1 star reviews with the sole intent to damage my reputation. 

  No integrity then filed a chargeback the his credit card company for the entire amount of his stay. Thankfully the credit card company identified the scam and found in my favour after providing the same rebuttal and evidence I have posted here. 

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** is NOT CONTRACTED to manage our rental property. He UNLAWFULLY advertised our condo on Airbnb and several other sites. We notified ************** in writing via email and text on May 12, 2023, to immediately remove our listing from all advertisements. We contacted Airbnb to have his listing removed as he did not remove the advertisement when notified. His listing per Airbnb has been removed.************** is harassing us daily to reimburse him for a photographer that we did NOT AUTHORIZE. ************** hired the photographer who took pictures of the PREVIOUS owner's condo prior to our purchase in March 2023. ************** DOES NOT HAVE A SIGNED CONTRACT from us. We are NOT obligated to reimburse ************** for any advertisement fees. We are notifying the ******* ********************** to place a formal harassment complaint against ************** and his company **** Maria Island Beach ******* ****

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family rented a condominium from the business for 12-nights from December 28, 2022 to January 9, 2023. The total payment was $5,932.34. Our receipt is uploaded for review.The rental unit was in a small condominium complex with a pool. The pool was one of the primary reasons we selected the property. Unfortunately, the pool was not usable from January 3rd through January 8th because the circulation pump failed and the water was not being filtered or treated. The business was notified of the condition of the pool the morning of January 4th. When we returned home, we began corresponding with the business via email on January 20th and continued to try to resolve this issue through February 17th. The email correspondence is uploaded for review.The business remains unresponsive.

  Business Response

  Date: 03/20/2023

  This is a bogus claim. 

  The guest tried to get Airbnb to refund them. Airbnb refused because they said it was a bogus claim. 

  I had three other Airbnb guests staying in the same complex for the same dates and not one guest complained. 

  There is a reason Airbnb refused to refund and it is the same reason I am refusing to refund. 

  *****

  Customer Answer

  Date: 03/20/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  This is not a bogus claim.  We called ***** while we were on site to notify him that the pool circulation system was not working.  ***** confirmed with the on site representative that the pool pump was not functional.  He communicated back to us via telephone that a pool service company had been contacted and he hoped the problem would be resolved.  I continued to monitor the condition of the pool for the duration of our stay and it progressively got more and more dirty.  Actions of other guests are irrelevant.  I was not willing to let my family swim in a filthy pool.  These events can be confirmed with the Bay Watch Condominium Association.
  

  Airbnb did not help us because we did not contact them within 72-hours of the event.  Airbnb suggested we open a ***************** request with *****, which we did, and it was ignored.  The merit of the claim was not an issue.
  
  Sincerely,
  
  *************************