Complaints

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• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2025 My wife and I had a ceramic coating applied to both cars. There is a warranty with this service that the owner is not honoring. After washing the cars spotting can be seen on the finish. This is not supposed to happen. We want it fixed or our money refunded. Please see the warranty the company places on their website (see below).

  Business Response

  Date: 05/17/2025

  The attachments did not list warranty information. Below is our actual warranty terms which can be at *********************************************************************. Spotting may occur if aftercare directions at **********************************************************************. That said, give us a call anytime so we may help you with your issue at ************. 
  
  Warranty Terms:
  Coverage
  
  Certified Ceramics warrants that with a Certified Ceramics installed coating; your vehicles ceramic finish will remain protected against:
  Oxidation
  Loss of gloss
  UV Damage
  Acid rain
  Paint chalking
  If any ceramic finish is shown to be adversely affected from exposure to these conditions or through normal use, as evidenced by a visible loss of paint gloss and providing that all of the terms of this warranty have been met, then such conditions will be remedied free of charge by Certified Ceramics and / or its authorized installers, who reserve the right to attempt repairs through professional surface reconditioning / polishing before complete ceramic reapplication at a Certified Ceramics authorized location.
  Warranty registration information submitted must match information on file and be approved. Failure to use correct information may lead to nullification of warranty status.
  
  
  General Conditions
  
  The vehicle must remain registered, for the entire duration of the warranty, for legal non-commercial road use.
  Only vehicles registered as passenger vehicles will be warrantied. Commercial vehicles of any kind will not be covered.
  Vehicles over 3 months old are required to have a machine polishing carried out by an approved applicator prior to application. Newer vehicles may also require a machine polish if advised by the approved applicator.
  In the event of damage / repair to the surface (i.e. accident repair) the vehicle must be taken to an approved applicator for retreatment to the repaired area, at the owners expense, within 30 days.
  Warranty is registered in the name of the vehicle owner and cannot be transferred.
  Should a product reapplication be required (e.g. vehicle accident) you or your insurer are liable for a reapplication fee, determined by Certified Ceramics.
  The vehicle exterior paintwork must be maintained and washed regularly. After washing insure that no water is left to dry on the coated surface, particularly within the first two (2) weeks after installation. In the event that your vehicle is exposed to high mineral-content water (hard or soft water) like that from some automated car washes, sprinkler systems or tap water in some areas, then all coated areas need to be dried as soon as possible with a microfiber cloth. Any water that is left to dry may form visible ringlets, which should be wiped off with vinegar until the mineral deposit is removed, as soon as possible.
  Successful registration must have been completed with true and accurate data.