Complaints

This profile includes complaints for Snyder Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Snyder Air Conditioning, Plumbing & Electric

  3401 Southside Blvd Jacksonville, FL 32246

  
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  Snyder Air Conditioning, Plumbing & Electric

  Po Box 16826 Jacksonville, FL 32245

  
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  Snyder Air Conditioning, Plumbing & Electric

  4509 NW 23rd Ave Ste 12 Gainesville, FL 32606-6570

  
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  Snyder Air Conditioning, Plumbing & Electric

  83 Orange St Saint Augustine, FL 32084-3564

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around late January 2023, normal scheduled maintenance to my A/C was performed. Two weeks later the cold weather set in that required me to activate the emergency heating on the A/C. Called them back, and they said the Heater board was con communicating with the lower boards and that board was faulty. They ordered a control board and it took about 3 weeks. They came back with "new board", then they found out 2 other boards were required. While they were waiting on the Boards to arrive, a technician called and said they would like to try something on the existing boards. That was not successful so they will have to wait for the boards to come in. I got another call from the Technician to try again, This time saw them in the backyard with cylinders hooked up to the outside unit, Pink and Gray cylinders. The prognosis was that I had an evaporator leak. I became very suspicious since this was a 7.5 year old *****, that was installed mid 2015. That same day he quoted me a price of $650 to have it fixed. I said it was not possible to have a leak on a unit that was only 7.5 years old. Called ***** support and they informed me that the evaporator is made of aluminum instead of copper, so it is highly unusual for it to leak.
  The technician specifically told me that it was leaking in the evaporator inside the garage around the fin and it could not be repaired - I have to get a new one, $650. Now I replaced this unit to avoid issues like this during my retirement years. Here it is 7.5 years later I am faced with a major repair. With some consternation, I called another A/C company to check this unit out. The past 2 days the temperature hit 80+ degrees, 3/24 -3/27 and the unit would not cool the house down. They found the unit low on Freon, and the line to the condenser freezing up. I called Snyder and schedule another service call and request that they schedule a call with their management.
  I will wait and see what Snyder does about this issue.

  

  Business Response

  Date: 03/30/2023

  Mr. *******, 

  Thank you for writing in and providing the details of your visits from our organization. I have reviewed your records and show that we first visited your home on 1/11/2023 during that visit we diagnosed an issue with the wire harness and fault codes for all boards on the unit. We made a repair to the harness and the codes cleared on the board. At that point we contacted *****, and they informed us that we need to replace the *** board. We ordered the part and returned on 1/23/23 for the *** board replacement, after further diagnostics and conversations with the ***** help desk, they informed us that we need to replace the *** board and that we may need to replace the *** board potentially. We informed you at that time we would need to order the parts to complete the repair. We returned to on 2/21/2023 and replaced the *** board. During that visit we checked the system refrigerant pressures and notice the compressor was making noise. The pressures were low, and we completed a leak search and located the leak in the evaporator coil. We completed a temporary repair to get the system operational while we were waiting for the parts to come in to complete the full repair. We at that time found the evaporator coil, *** board and both coil sensors needed to be replaced. The *** board had been on back order since the visit in January. We were in constant contact with our ***** representative and updated you on parts regularly. We finally received the parts for the repair on 3/14/2023 and we attempted to contact you to schedule the full repair. On 3/22/2023 we made contact with you and stated that you did not want to complete the repair. At that point we cancelled your repair appointment and returned to the parts to our vendor. During this time, you contacted another AC company and informed us that the company told you we misdiagnosed the leak in the coil. The other company found that the unit was low on refrigerant and the line to the condenser was freezing up. This would be due to the leak in the coil that we correctly diagnosed. You have also accused our technician of removing refrigerant from your system, this is not something our company would do, and you would have had other issues with the system sooner if that was the case. At this point based on your canceling the appointment and the accusations you have made we do not believe we are the company for you. At this point we have not charged you for any visits or any parts and materials used to get your system temporarily running. At this time, we no longer wish to service your heating and air needs and would suggest you contact the other company you used to check the system or another heating and air company to complete the repairs. 

  Sincerely, 

  ***** ************
  

  VP of Air Conditioning 

  *************

  Customer Answer

  Date: 04/05/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  Again, the unit is NOT showing any signs of leaking in either the evaporator coil or condenser coil. The unit is running within manufacture specifications. As of today, we have not hit any 90+ degrees day yet. I will get another company to perform my A/C maintenance contract from here on.

  
  

  Thanks and regards,

  
  

  **** *******

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 04/25/2023

  I appreciate your response, but we stand by our technician's diagnosis and the factory rep that confirmed the diagnosis. We wish you the best of luck in finding a new AC company to care for your system. 

  Customer Answer

  Date: 04/26/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  **** *******

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with lights flickering. Tech came out sold me 2 breakers for $402.00 that were not needed. Problem not solved. He came out again said it was my cheap bulbs. Issue still not fixed. Senior tech came out said he thought it was a JEA problem and he would refund the $402.00 minus the $75 service charge. Never heard anything else from them. Checked my account and only received refund of $114.00 which I was not even informed of. I called Snyder and asked to speak to a GM or manager. No one called for a week. Called again the following week had to leave another message for GM or manager. Got a call the next day from the tech and not a manager. He explained that they charged me a $288.00 diagnostic fee. I was told by the 1st tech I would not be charged one and the senior tech never said a word about that fee as well. Problem still not solved. This is very misleading and I feel I was lied to my all parties and couldn't get a callback from a manager and NO ONE ever told me about the refund of $114.00 or how they came to that amount. Customer service couldn't tell me anything as there were no notes on my account at all. I will never use this company again for anything and will tell all to do the same. Very shady since they have their techs call in their place and no explaining of anything going on with my refund. Not trustworthy. I want my additional funds of $213.00 back and nothing more to do with this company.

  

  Business Response

  Date: 10/03/2022

  Contacted customer to clear up misunderstanding of amounts she was charged. The breakers did not correct the issue, which we came to determine was likely a JEA issue. We had both a field manager and the service manager contact the customer. Ultimate resolution was to issue the customer a refund for the full amount less the $75 dispatch fee that she felt was all she owed. Verified with our accounting department that the refund was issued.

   

   

  Customer Answer

  Date: 10/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** *****