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Business Profile

Electrician

Bolt Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

This profile includes complaints for Bolt Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bolt Electric has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** was hired to rewire an older home which previously had cloth wiring, and paid $3200. When we discovered it was incomplete, the business would not answer calls or emails about it (2yr warranty) until threatened with exposing the issues. Then they tried to charge me more to get it done. I denied it and decided to just try to forget the whole thing. Now that its heating up for summer, I realized a section of our home is unreasonably hot for some reason. I climbed to the back of the attic to find: 1, additional rewiring is incomplete and 2, they moved the insulation away to complete wiring in an area, but instead of replacing the insulation panels theyre just piled up in the attic.

      Business Response

      Date: 05/31/2024

      We were not hired to rewire this home. We were not hired by ********************* at all. We were hired by *********************** to remove a section of cloth wiring found in the home by the home inspector. Those repairs were made and ************* bought the home. After moving in he found more cloth wiring that was not discovered by his inspector and now he wants us to do additional work for free. We have given him an estimate for the additional work which he scheduled. Then cancelled and told us he was hiring someone else. ********************* is not a client of Bolt Electric. Our warranties dont transfer ownership. This has been explained to him over multiple phone calls as well as two on site visits. 

      Customer Answer

      Date: 05/31/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: 21784034

      I am rejecting this response because:

      Regards,

      *********************************

      Customer Answer

      Date: 05/31/2024

      I was never told the warranty would not transfer by the business owner, the 1 visit (not 2), or the previous owners of the home. I also was never told by any party that the rewiring was not for the entire home. I had no electrical inspection completed, and the only such mention of wiring showed up on the previous home inspection in a picture of the control panel (ie-the entire homes power supply). If they can provide me with a signed copy of the newly mentioned nontransferrable warranty or additional paperwork to support that it was not for the entire home (which is highly suspicious as never previously mentioned), then I will consider taking up the issues with the previous homeowners. Until that point, I am the customer as I own the home in which the work was paid for. The invoice I was provided (and previously provided to the business owner) does not indicate it is not for the whole home. 

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had lighting and eclectic circuits installed by Bolt Electric. After a couple of weeks, the lights stopped working. After multiple attempts to get Bolt Electric to repair the lights they had installed they refuse. They refuse to warranty their own materials and workmanship withing weeks of the work being performed.

      BUYER BEWARE!

      Business Response

      Date: 03/09/2023

      To whom this may concern,

      This is completely falsified information. There has been full communication throughout the entire process, which we have documentation(recorded calls, texts and emails). We have them on the schedule for Monday march 13th to rectify the lights issue. We have refused to deal with ** ****** as he is NOT the customer. He is an agent of a business, from which that business has not given him permission to act on their behalf. Which we have confirmed though his manager. He is making this out as if he is the customer and we went out to his home, in which neither of those are true.

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