Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought into Authorify services last year and I cancelled before my contract ended this year
  
  They charge my credit card and to date. I still have not gotten my money back nor have I received any information from them.
  
  I want my money returned as promised as long as canceled one day before my contract ended
  
  This has not been done. I have the email that says that they would do this and I am over a week out and my money is out of my account.

  

  Business Response

  Date: 07/26/2024

  We appreciate the opportunity to address your complaint. We understand your frustration and would like to clarify the situation regarding your cancellation and the renewal of your subscription.
  
  According to our records, we sent a reminder email on June 30, 2024, notifying you that your subscription would renew in the next 15 days, which marked your renewal date as July 16, 2024. Our policy, as stated in our terms of service and reiterated in the reminder email, requires that cancellations be made before the renewal date.
  
  It appears that your cancellation request was made after the renewal date had already passed. Unfortunately, once the renewal has been processed, we are unable to issue a refund as per our terms of service. This policy is in place to ensure all members have adequate notice and the opportunity to cancel before the renewal takes place.
  
  We sent the renewal reminder well in advance to give you enough time to cancel if you wished to do so. If you had contacted us before the renewal date, we would have been able to process your cancellation without any issues.
  
  Our aim is to support our members and ensure they are fully aware of their subscription terms. If there is anything further we can do to assist you or if you have additional questions, please do not hesitate to reach out.

  Customer Answer

  Date: 07/29/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  I have attached a copy of my contract.  It states it will renew in 1 year of date of contract.

  The date on the contract as you can see is 7/17/2023.  which means it would have renewed on 7/17/2024

  they are deceitfully saying 15 days??  No where in my contract does it say 15 days, it states will renew on 7/17/2024 unless cancelled.

  I cancelled on 7/16/2024.

  I expect they will follow a lawful contract and give back my money immediately!

   

  
  

  Regards,

   

  
  

  ***** **********

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 08/14/2024

  Thank you for your response. We want to clarify that the renewal reminder sent on June 30, 2024, was to notify you that your subscription would automatically renew on July 16, 2024, not July 17, as stated in the contract. The contract clearly indicates that the renewal occurs one year from the original signup date, which in your case, was on July 16, 2023.
  The 15-day notice was intended to give you ample time to review your options before the renewal date, and this was not meant to suggest any change to the terms of your contract. Unfortunately, since the cancellation request was made on the renewal date, after the renewal had already been processed, we cannot issue a refund.
  We follow all contract terms lawfully and have provided reminders in good faith to assist our members in managing their accounts. We hope this clarifies the situation, and we are still here to support you with any further questions or concerns.

  Customer Answer

  Date: 08/16/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  I have attached my contract.   My contract says 365 days from the date of contract.  My contract is 7/17/2023.  I had until 7/16/2024 to cancel and I did.  Please review the contract that I have attached for your records.

  They try to say an email was sent that is not my CONTRACT and they never sent over and I never signed anything that says my contract ends before the 365 days of the Contract that is signed and dated!

   

  
  

  Regards,

  
  

  ***** **********

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 08/16/2024

  Thank you for your continued engagement and for providing additional details regarding your contract.
  
  We have carefully reviewed the contract you attached, as well as our previous communications. The contract you signed on 7/17/2023 indeed states that your membership would renew automatically one year later, on 7/17/2024, unless canceled before the renewal date. Our email sent on 6/30/2024 was a reminder, not an amendment to the contract, to ensure that you were aware of the upcoming renewal on 7/16/2024. It’s important to note that 2024 is a leap year, which means there are 366 days, including an extra day in February.
  
  The key issue remains the timing of your cancellation. According to our records, the cancellation request was processed after the renewal had already occurred on 7/16/2024. We understand your frustration, but our policy requires that cancellations be completed before the renewal date to avoid automatic renewal and the associated charges. The contract and the reminder email were both clear about this process.
  
  While we empathize with your situation, we must uphold the terms of the contract. The renewal occurred in accordance with the contract you signed, and the charges are valid under those terms. We are unable to issue a refund at this time.
  
  We encourage you to continue utilizing the services included in your membership, and we remain available to support you in making the most of the program.

  Customer Answer

  Date: 08/26/2024

  I sent the attachments so i assume a contract means nothing.

   

  I will be contacting legal

   

  

  Business Response

  Date: 08/28/2024

  We appreciate the opportunity to address your complaint and understand your frustration. We would like to clarify the circumstances surrounding your cancellation and the renewal of your subscription.
  According to our records, we sent you a renewal reminder on June 30, 2024, informing you that your subscription would automatically renew on July 16, 2024. This date marks one year from your original signup on July 16, 2023, and reflects the accurate renewal date, considering that 2024 is a leap year. Our terms of service, as stated in the contract and reiterated in the reminder email, require that any cancellations be made before this renewal date.
  Unfortunately, it appears that your cancellation request was made on the day of the renewal, after the renewal had already been processed. Once the renewal occurs, we are unable to issue a refund, as outlined in our terms of service. We send the renewal reminder 15 days in advance specifically to provide members with sufficient notice to cancel if they choose to do so.
  It’s important to note that the reminder was intended to give you ample time to consider your options, not to suggest any changes to the original contract terms. Had the cancellation been requested prior to the renewal date, we would have been able to process it without issue.
  We want to assure you that we follow all contract terms lawfully and act in good faith by sending these reminders to help our members manage their accounts effectively.
  If there is anything further we can do to assist or if you have any additional questions, please feel free to reach out.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Authorify renewed my subscription to their service without proper notification per ******* ******* ******* which states "Notification shall be provided to the consumer no less than 30 days or no more than 60 days before the cancellation deadline pursuant to the automatic renewal provision."
  
  Attached please find the Florida Statute as well as three emails sent a total of 22 minutes apart by Authorify shortly after midnight February 1, 2024 stating the subscription will automatically renew in 15 days unless I phone them to cancel, even though the statute states: "A seller that enters into or renews any service contract with a consumer which includes an automatic renewal provision must allow the consumer to cancel the service contract in the same manner, and by the same means, as the consumer manifested his or her acceptance of the service contract." The original contract was done 100% via email. I was notified of the renewal by my credit card company on Saturday February 17, and immediately emailed them cancelling my subscription. I called them on Monday the 19th but they were apparently closed for the *********** *** holiday. I called again Tuesday and was told that they could not cancel, reverse or refund the charge. Pursuing the request further, Member Support told me to take it up with my credit card company which came back with "no billing error occurred", which is not what I was questioning.

  

  Business Response

  Date: 07/17/2024

  This is to acknowledge the receipt of your complaint against Authorify. We take all complaints seriously and strive to address any issues promptly and transparently.
  Upon reviewing your case, we found the following:
  1. Contractual Agreement: When you signed up for our membership last year, you agreed to a contract that explicitly includes an automatic renewal clause. This clause is clearly stated in both the contract you signed and our Terms of Use, which you agreed to upon joining our service.
  2. Renewal Notification: As part of our standard procedure, we sent a reminder email 15 days prior to the renewal date to ensure you were aware of the upcoming charge. This notification was sent on February 2, 2024.
  3. Cancellation Attempt: You attempted to cancel your membership on the day of the renewal, February 17, 2024. Unfortunately, our policy requires cancellations to be made prior to the renewal date to avoid the automatic charge.
  4. Dispute Process: Following the renewal charge, you filed a dispute with your bank on February 25, 2024. After reviewing the dispute, your bank concluded that the charge was valid, and the dispute was resolved in our favor.
  Given these circumstances, we are unable to issue a refund as the renewal charge was processed in accordance with the terms you initially agreed to. We believe that our processes were followed correctly, and we provided ample notice and opportunity for you to cancel your membership prior to the renewal.
  We understand that this may not be the resolution you were hoping for, but we are committed to honoring the terms of our agreements to ensure fairness and consistency for all our members.

  Customer Answer

  Date: 07/19/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: The contract itself is in violation of ******* ******* ******* stating that "Notification shall be provided to the consumer no less than 30 davs or no more than 60 davs before the cancellation deadline pursuant to the automatic renewal provision," and is therefore void and unenforceable.

  
  

  Regards,

  
  

  *********** ** ******

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 07/23/2024

  Thank you for your follow-up response. We appreciate your concerns and want to address them clearly.
  
  The statute you referenced, ******* ******* *******, primarily pertains to consumer transactions. While our services may not strictly fall under this statute, we still ensure that our members receive reminders about their subscription renewals. In your case, we sent a reminder 15 days prior to the renewal date.
  
  Regardless of the timing of the reminder, the critical fact remains that you attempted to cancel your subscription after the renewal charge had already been processed on February 17, 2024. According to our terms of use, which were agreed upon during your initial sign-up, subscriptions renew automatically unless canceled before the renewal date.
  
  We understand this situation is frustrating and want to reiterate that we strive to provide ample notification and clarity regarding our policies. Unfortunately, since the renewal has already occurred and a dispute was filed and resolved with your bank, we are unable to process a refund.
  
  If you have any further questions or need assistance in maximizing the value of your current subscription, please do not hesitate to reach out.

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2023, I signed a one year contract for services which ended on May 23, 2024. Authorify did not contact me to see if I wanted to extend another year, they just went ahead and charged my credit card with the full amount. I sent an email t6o **** telling him that I did not want the service for another year bc I did not use it and don't need it. Then I received a text message from the account manager May, telling me that my membership wa cancelled . At that point my credit card was credited. Then a couple of days ago, the amount was charged again. I called my credit card company and was told that I took the service out for another year and they have proof I signed another contract. That is a lie and they are commiting fraud. Please investigate this situation as I want my credit card credited for the full amount of $2590.00

  

  Business Response

  Date: 07/04/2024

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to address them.
  Firstly, we'd like to clarify the timeline and details of the situation:
  1. Contract Terms: On May 22, 2023, you signed a one-year contract with Authorify, which included an automatic renewal clause. This clause clearly stated that the subscription would renew for another year unless we received a cancellation request before the renewal date.
  2. Renewal Reminder: We sent a reminder email 15 days prior to the renewal date. This email was received and opened by you on May 5, 2024.
  3. Cancellation Request and Bank Dispute: On May 21, 2024, You sent an email to **** to cancel after you saw the charge that went through. When you spoke with **** you have already filed a dispute with your bank. As a result of the dispute process, your account got canceled and that's why May told you that the account is already canceled. The funds were temporarily credited back to your account but were later withdrawn when the dispute was resolved in Authorify's favor.
  4. Second Dispute: You then filed another dispute on June 13, 2024, which is still pending. Consequently, the funds are currently not with Authorify but are held by the bank pending the outcome of this dispute.
  We understand the frustration this situation has caused and apologize for any inconvenience. It is important to note that our actions have been in accordance with the signed contract and our Terms of Use. Our goal is to ensure transparency and fairness in all our transactions.

  Customer Answer

  Date: 07/05/2024

  I did not receive any emails regarding my membership and I do not have any paperwork that says I have an automatic renewel.  I do not use this membership what so ever so why should I pay the full amount.  Please provide proof that I received emails frrom your company.. I would appreciate if we could resolve this issue.  I do not believe they have the best business practices. They are a business that takes your money and could'nt care less about the consumer.  Realtor are held to a high standard and the consumer is protected.  Maybe this company should follow suit. because they do not work for the consumer. 

• Initial Complaint

  Date:07/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for $99 trial, scheduled an appt to talk to rep, once on the phone with rep, I feel like he pressures you to sign a one year contract, and will not take no for an answer. He said it was not possible to pay monthly and cancel after a couple months if you weren’t happy. But after reviewing the cancellation policy, it describes a monthly subscription which can be cancelled whenever you want along with the annual subscriptions, which is all that he discussed. I contacted the company the next day and told them I wanted to cancel, I believe the gentleman lied to me and pressured me into signing that one year contract and did not provide any details about the monthly subscription discussed in their cancellation policy. The young man said he would forward me to my assigned account manager and she could cancel it, but then he was not able to transfer me, ad when I ask for a direct line to the person he was trying to transfer me to, he could not provide one. I have still not heard from my dedicated account manager, and I’m sure I will not and I will continue to get the run around trying to get this cancelled and get my money back.

  

  Business Response

  Date: 07/04/2024

  Thank you for bringing this matter to our attention. We value your feedback and want to address your concerns directly.
  Firstly, we want to assure you that it is never our intention to pressure or force anyone into signing up for our services. Our aim is to provide clear and transparent information so that our potential clients can make informed decisions. This is why we have a detailed contract that requires your signature, ensuring that all terms and conditions are understood and agreed upon.
  Regarding your account, our records show that your assigned account manager attempted to contact you on the 28th and left a voicemail with her direct line for any further assistance you might need. We apologize if there has been any difficulty in reaching us or if there was any miscommunication regarding the nature of the subscription.
  It appears there may have been some confusion about the options available to you. Our services include both monthly and annual subscriptions, and we strive to make these options clear during the initial consultation. We regret any misunderstanding that may have occurred during your conversation with our representative.
  Please feel free to reach out directly to your account manager using the contact information provided in the voicemail.
  We are committed to resolving this issue and ensuring your satisfaction. Thank you for your patience and understanding.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It looks like the business, called Authorify, **** ********* **, ***** *** in Jacksonville, Fl may have closed up shop and you can't contact them. The phone number for them does not work, ************. We were supposed to get a certain amount of books and help with training and questions. I paid $2,590 July 2023 and have ordered very few books because I got busy. When I log in to the site I can't get past where it shows my books. It looks like just enough of the site is left to look like we still have an account is there but we can't use it. I had gotten busy and when I couldn't get past that page a couple of months ago, I thought it was me. But, now, I tried to contact someone there and can't get help! The only way to get my money's worth is to be able to order books, which their current site doesn't seem to allow. I think they left closed shop and left us hanging. I got no where near my money's worth. I was hoping to order a bunch of books to catch up, but there is no way to get a hold of them! What I would like is either a partial refund (I haven't even gotten enough books to equate half of what I paid!) or immediate help get access to my books and order the amount I have left on my account!

  

  Business Response

  Date: 06/28/2024

  Thank you for bringing this to our attention. 
  
  It appears that you have already spoken with someone from our team and successfully ordered your books. Additionally, you now have a dedicated account manager assigned to you, whom you can contact at any time for assistance with any questions or issues you might encounter.
  
  Regarding your concern about accessing the site, we assure you that Authorify has not closed. We are here to support you and ensure you get the most out of your membership. If you encounter any issues logging in or navigating the site, please reach out to your account manager, who can guide you through the process and help resolve any technical difficulties.
  
  We appreciate your patience and understanding. Please feel free to contact your account manager directly for immediate assistance.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint with the Better Business Bureau regarding my experience with a particular business. I had been under a one-year contract with the company and utilized their services. Prior to the renewal of my contract, I contacted them on February 8th, 2024 to cancel. Despite my clear intention to cancel, they insisted that I place my account on hold. I reiterated that I wanted to cancel and informed them that they could take whatever action necessary. However, three months later, I discovered that they had charged my account. Their justification for this was that I had not called them again to confirm the cancellation. I firmly believe that I am entitled to a full refund under these circumstances.

  

  Business Response

  Date: 05/24/2024

  Thank you for your feedback and for providing us with the opportunity to clarify the situation.
  You did contact us on February 8th, 2024, with the intention of canceling your account. During that call, you also inquired about placing your account on hold, which we accommodated for a duration of three months. We clearly explained that the renewal would occur on May 14th and offered you other options, such as downgrading, which you declined.
  We sent a reminder regarding the renewal on April 28th, ensuring that you were informed ahead of time. We have recordings of these calls where your requests and our explanations are clearly documented.
  Since the renewal has already taken place, we cannot process a refund at this time. However, we are committed to helping you maximize your membership and achieve the best results possible.
  Please reach out to your account manager for any assistance or guidance on how to fully utilize the features and benefits of your membership.

  Customer Answer

  Date: 05/24/2024

  
  
  

  I am rejecting this response because:

  I am writing in response to the complaint regarding the automatic renewal of my subscription. I would like to clarify the circumstances surrounding this matter.
  
  
  First and foremost, the email notification sent on April 28th regarding the renewal was not received by me due to the email address associated with my account being inactive. As a result, I was not informed about the renewal in a timely manner.
  
  
  Furthermore, when I was prompted to place the account on hold, there was no mention of automatic renewal. I agreed to the hold under the impression that it would not result in automatic renewal, especially considering that it does not incur any additional cost.
  
  
  It is important for me to emphasize that I did not provide explicit consent for the renewal, and I find it concerning that it was processed without my authorization.
  
  
  I trust that you will understand my perspective on this matter and work towards a fair resolution. I appreciate your attention to this issue and look forward to your prompt response.

  
  

  Regards,

  
  

  ******* *****

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 06/28/2024

  Thank you for reaching out regarding your concerns.
  We have no record indicating your account was inactive, and you did not notify us of any changes to your email address. According to the contract you signed, the subscription automatically renews annually. You also received an email confirmation stating that your renewal date was moved to May 14, 2024. Our records show that you accessed this email when it was sent in February.
  Furthermore, you filed a dispute for the $2,190 charge on June 2. As a result, we must follow the dispute process with your bank, which can take up to 120 days. Currently, the funds have been removed from Authorify and are with your bank, awaiting the dispute results.
  We appreciate your understanding and patience as we work through this process.

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "I strongly advise staying away from Autorify. When I initially signed up, I was excited about the idea and clearly communicated to the representative that I needed a virtual assistant (VA) to help with my real estate business. I was assured that they had capable VAs, but I ended up being disappointed. Both VAs I worked with lied about the work they were doing, and one even had the audacity to charge me for work she didn't actually perform, claiming she had completed tasks in emails when she was actually locked out of the system. They consistently misrepresented the hours they worked, claiming to provide 28 hours a month but working less and overcharging. Despite promising assistance, they failed to deliver. Their initial strong performance during the interview quickly deteriorated, and their persistent requests for positive reviews on the Better Business Bureau were misleading. Additionally, they falsely advertised providing books and marketing materials, which diverted my focus from finding clients for my business. When I requested help with authentic, organic mail, they were unable to assist. Its an extremely expensive service and not worth your money."and after speaking with a ***** on a lengthy phone call, he stated he was going to give me my money back for the VA, but I have yet to see that they are liars

  

  Business Response

  Date: 05/29/2024

  We'd like to address some points in your complaint to ensure clarity.
  Upon meticulous examination, we found no discrepancies in the work or hours reported by the VAs assigned to you. Both VAs are highly valued by their members for their dedication and competence. We never had any complaints against them. Nevertheless, we understand your decision to cancel the VA services, and we have honored your request promptly.
  In response to your request, we have also canceled your Authorify membership. We understand the importance of ensuring our services are aligned with your financial situation.
  It's essential to provide an accurate portrayal of your experience. While we respect your perspective, we must clarify any misconceptions about our services.
  If you have any further questions or require assistance, please don't hesitate to contact us directly. We're here to address any concerns you may have had.

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged without my authorization. I was told they will ask me before renewing service. Please see details in the emails attached.

  

  Business Response

  Date: 05/16/2024

  Thank you for bringing your concerns to our attention. We understand your frustration regarding the renewal of your annual subscription and would like to provide some clarity.
  When you signed up last year, the contract you agreed to included the terms of automatic renewal. Additionally, we sent you a reminder 15 days prior to the renewal, to ensure you were aware of the upcoming charge.
  To address your concerns, we have already set your membership to be canceled next year, so you do not need to worry about being charged again. In the meantime, we strongly suggest utilizing your membership to achieve the results you initially sought. Our resources and support are available to help you make the most of your subscription.
  If you have any further questions or need assistance, please don't hesitate to contact us directly. We're here to help and ensure your experience with Authorify is a positive one.

  Customer Answer

  Date: 05/22/2024

  NO this matter is not resolved yet. I have not send ANY reply to this matter, except for my complaint. I still need this matter to be resolved and still requesting to get full refund back from the company who charged my account. Thank you

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying for about 6 months with no positive results, I called several times to cancel. They would only give me a discount or suspend the account for a few months. I don't understand. If they are so confident with the product, why can't they just let people cancel when it doesn't work for them. I have told them that I am on Disability and am not able to continue with their program. They have taken enough $$$ from me. It is stressing me out. I am so upset I want to share my frustrations with my ******************************

  

  Business Response

  Date: 05/16/2024

  We appreciate you bringing your concerns to our attention. We understand your frustration, and we want to address them promptly.
  Upon reviewing your account, we have taken the necessary steps to cancel your contract with Authorify. We apologize for any inconvenience this may have caused.
  Your feedback is important to us, and we regret that our services did not meet your expectations. We strive to provide effective solutions for all our clients, and we will take your feedback into consideration as we continue to improve our services.
  If you have any further questions or concerns, please don't hesitate to contact us directly. We're here to assist you in any way we can.

  Customer Answer

  Date: 05/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *************************

   

• Initial Complaint

  Date:04/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AUTHORIFY JACKSONV has fraudulently deducted money from my bank account. I never signed up for their services. I want a refund, August 2023- current. Fraud and theft!! I never signed anything nor talked to anyone from this company!

  

  Business Response

  Date: 05/02/2024

  We appreciate you reaching out to us regarding your concerns. Upon reviewing your account, we can confirm that you did indeed sign up for a trial with Authorify. As per our terms and conditions, trial subscriptions automatically renew to monthly subscriptions if not canceled before the trial period ends.
  While we understand your frustration, the charges incurred are valid as per our policies. However, in recognition of the inconvenience caused, we would like to extend an offer to reactivate your subscription and provide you with complimentary months of service as compensation. Please note that there will be no refund issued.
  Please let us know if you would like to take advantage of this offer. We're here to assist you and ensure a positive experience with Authorify moving forward.