Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an attempt to cancel my subscription and customer service will not allow. i was with the company for a year and still they dont allow me to cancel the subcription. If a service is not working i should be allowed to cancel and on this case the company refuses and makes it very difficult to cancel. the monthly is ******

  

  Business Response

  Date: 03/19/2024

  Hi *****

   

  I hope this message finds you well. Thank you for taking the time to speak with me earlier. As per our discussion, I copied the points of contacts from the Better Business Bureau. Please use this email to advise them to unpublished/close the complaint filed against Authorify.

   

  Your assistance in resolving this matter is greatly appreciated. If you require any further information or assistance from my end, please don't hesitate to let me know. Thank you once again for your help.

   

  Kind Regards,

   

  *** ******

  Operations Manager

  Authorify

• Initial Complaint

  Date:02/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction started *** ****.
  Dispute is regarding getting out of a contract
  I agree I signed a contract with the company but I thought it will be useful to my business, but I see that it is not any help to me. So, I called them to terminate the contract and I dont mind paying 1 month extra as a penalty, but they said its not possible. I have to stick with the contract and pay monthly wether use it or not. I understand all the terms and condition, but I dont have money to pay every month for the entire year and not using it. So I was wondering if there is any way I can get out of this?. Please help. Thank you

  

  Business Response

  Date: 02/27/2024

  Dear ******
  Thank you for reaching out regarding your concerns about your contract with us. We understand your situation and want to assist you in the best way possible.
  Upon reviewing your account, we confirm that you entered into a valid contract with our company. As per the terms and conditions of the contract, you are indeed obligated to fulfill it for the agreed-upon duration.
  However, we understand that circumstances may change, and we want to offer assistance to help alleviate your financial burden. As a gesture of goodwill, we have paused the renewal charges for your contract for the next three months. This means that you will not be billed during this period, giving you some relief while you assess your options.
  We appreciate your understanding of the terms of the contract, and we are committed to working with you to find a solution that meets your needs. If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out to us.
  Thank you for your patience and cooperation.

• Initial Complaint

  Date:02/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** *******
  I have tried 2 times by email and have called 2-3 times. I dont want a refund for j** **** only want them to cancel my subscription. I feel I was pressured and then he said I will send over a evite for you to sign without realizing what I was signing as in my mind I was thinking subscription as the guy keep saying subscription. The page sent was that only to sign my signature with nothing on it .
  
  When I saw the contract he called it, I saw it said I was under a 1 year contract and I sent them a email but no respond so I sent another email with a respond to call in as they do not cancel over email. So I did but they just said I signed a contract (blindly) for a year. I said it was a subscription. i ask to speak to a manager and he said they would reach out via email and someone did, but they told me it had to be via phone not email so why did they not call me but sent me a email telling me they could not cancel. This is this is 2 weeks end and they cant cancel. I really hope they will cancel my subscription as I really cant afford it, my husband said I needed to have waited to sell a house and with commision I could afford it but now I have alot of expenses with real estate coming in new. I did not realize that this would be binding like buying a house. I have never heard of such a thing and am 60. I have called my credit card as well as I fill there pressuring people and the reviews I read on BBB it seems there doing Real Estate Agents Wrong. We had to give our info and they called me and pressure me to the point I just signed and he showed me no contract, just sign and then I get the email with the charge and what the document says which he did not say anything about it being a 1 year contract as I would not have signed . The only contract I want to be in is my home and Car. They offer books that help you advertise.

  

  Business Response

  Date: 02/21/2024

  Dear BBB,
  
  I hope this finds you well.
  
  I am writing in regards to this complaint against our company regarding the cancellation of her contracted subscription.
  
  I am pleased to inform you that we have successfully addressed and resolved ******* concerns. We have promptly canceled her subscription as per her request, alleviating any financial burden she may have been experiencing. As a result, there are no outstanding issues related to the complaint.
  
  Therefore, I kindly request that the BBB complaint filed by Linda [Last Name] be removed or updated to reflect the successful resolution of her issue. We believe that the resolution provided demonstrates our commitment to customer satisfaction and our dedication to resolving issues in a timely and effective manner.
  
  Thank you for your attention to this matter. If you require any further information or documentation regarding the resolution of ******* complaint, please do not hesitate to contact us.

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a trial for thier product to help with my realestate business. At the end of the trial I called to cancel and they talked me into trying for 3 more months at the proce of 1 so I agreed. At the end of the three months I called to cancel. This is in March. I cancelled it and no payments taken out in April so we think we are good. Then I realize in December they just started to charge again in May and have continued. Now when I call I get the run around they refuse to let me speak to someone in charge because he is In meetings. This is ridiculous and I want my money back!!

  

  Business Response

  Date: 01/05/2024

  Upon reviewing our records, we could not locate any cancellation request from March. However, we understand the importance of addressing your concerns, and we take them seriously. To ensure a fair resolution, we have canceled your subscription, and you will not incur any further charges.
  
  Unfortunately, as per our Terms of Use, we cannot process a refund for the charges from May to December. We acknowledge the confusion that *** have arisen, and we apologize for any inconvenience this has caused.
  
  If you have any additional details or records regarding your cancellation request in March, we encourage you to share them with our customer support team at ********************************** or directly to the manager who is working your case. We are committed to resolving this matter to your satisfaction and appreciate your cooperation.
  
  Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns further.

  Customer Answer

  Date: 01/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21084432

  I am rejecting this response because: it is a he said she said situation now.  The person on their end messed up and didn't cancel it.  Since they did not cancel they obviously did not make a note of the cancelation.  So I am just ******* because why they automatically get the benefit of doubt.  Its absolutely ridiculous!!  They could do this to everyone.  You call in and cancel they tell you oh ya sure its canceled then they don't.  Then say they have no record and continue to charge you ***!  How is it they can get away with this.   I'm going to start a ******** company and do the same.  The fact they can't even agree the last charge for sure should be refunded because I cancelled and made sure this time I'm not using the last 30 days of this ******** companies product why am I still being charged for the last month?   It should all be refunded but the last month should absolutely without a doubt be refunded.  What is the point of the BBB if the companies word is just always taken?   

  I don't accept the response and will make it my mission to let every potential realtor I come into contact with know about this shady company.  Everyone involved is shady and they know it!!   ***.

  Regards,

  ***************************

   

  

  Business Response

  Date: 01/25/2024

  Our records indicate no call logs from your number in March, and no cancellation requests were received until your recent call to one of our representatives this month. We can provide the call logs and documentation from our carrier, affirming that there were no attempts to contact our hotline from your number. As the charges appear to be valid, our best course of action is to reactivate your subscription. We're offering complimentary months with no obligations attached, allowing you to fully utilize the program and potentially secure a deal. If you're interested, please contact our hotline, and we'll arrange the reactivation for you.

  Customer Answer

  Date: 01/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21084432

  I am rejecting this response because:  I did reach out to cancel..  What in your right mind makes you think I would want to continue doing business with you?  NO I don't want to extend and use your ****** product.  I never used it in the first place!!!  I just want my money.  You know you messed up that's why you contacted me separately trying to refund me for the last month I didn't use but when I said that card is no longer valid all I hear is crickets!!  Your a shady company and you know it!  Its my word against yours and its ******** you get to get away with robbing people.   

  Regards,

  ***************************

  

  Business Response

  Date: 01/30/2024

  Our records show no attempts were made to contact our support line from your number, as confirmed by the call records and verification from our service provider. According to our data, there were no recorded calls from your phone number in March, and we did not receive any cancellation requests until your recent communication with our staff this month. We suggest the most appropriate response is to restart your subscription, considering the charges appear to be valid. We are offering additional months free of charge and without any commitment, to allow you the full advantage of our service and possibly secure a positive result. If you are interested in this option, please reach out to our support line, and we will facilitate the reactivation of your subscription.

  Customer Answer

  Date: 02/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21084432

  I am rejecting this response because:  I don't care about their records.  I did call.   Its a he said she said ********.  

  Regards,

  ***************************

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from this company in August 2022. On August 23, 2023, they sent me an email to inform me that my renewal would be processed within 15 days, unless I decided to cancel my subscription. I replied on August 24, 2023 - explicitly telling them to cancel. A sales person called me in an effort to persuade me not to cancel. They offered to extend the cancellation deadline until November 7, 2023. Again, I replied to their email on November 3, 2023 - explicitly telling them to cancel. On November 8, 2023 they charged my credit card $2590.00. When I noticed the charge on my account, I immediately sent them another email requesting an immediate refund. I spoke with a sales person, who was of no assistance. On November 14, 2023, she sent me a follow-up email saying that the refund request had been forwarded to her supervisor and to allow 5-7 days. It has now been 14 days and I have heard nothing from these fraudsters. They are literally holding my credit card hostage.

  

  Business Response

  Date: 12/13/2023

  We would like to address your concerns regarding the refund request.
  
  After thoroughly investigating your case, we understand the frustration caused by the renewal charge. We sincerely apologize for any inconvenience you've faced during this process.
  
  Upon reviewing our records, it looks like we have been asking you to call to cancel before the renewal and that did not happen which caused the renewal charge and our company policy outlines that all sales are final, and annual subscription fees are non-refundable if not canceled. We also received a dispute from your bank against the amount so all we can really do now is wait for the dispute process to be completed.
  
  Thank you for your understanding.

• Initial Complaint

  Date:11/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a membership for a year with Authorify that renews Dec 1st and I have called 3 times to cancel and every time I get a different excuse as to why they can not cancel it yet. The only way they cancel is by call. I am tired of calling and getting excuses. I kept my end of the bargain and paid them each month for a year, now I want to cancel. That's all.

  

  Business Response

  Date: 12/13/2023

  her account was canceled on November 16th when she called. It did not renew anymore on December 1st. The member was also informed of the cancellation on November 21st by one of our representatives. Please see screenshot below 

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the trial membership
  and was told if I cancelled within the first 2 weeks I would not have to
  Pay the *** I checked out and services and decided it would not benefit me. I was told I could not cancel on the website I had to call to cancel. So I did. I spoke with the customer service rep and according to my written notes he confirmed my membership was cancelled and I would not be charged. I remember asking him clear, so I will not be charged. He said no you will not be charged. 6 months later, I find out that they had never stopped charging my card. The service was never cancelled. I even wrote them an email asking for confirmation that my account had been cancelled 2 days after my conversation with the company bc I was surprised I never received any type of confirmation, which I expected to receive. But I never received a response back from them. Since then I’ve had health issues and other things and I forgot about this. 5 days ago called authorify and the person was very rude accused me of lying saying I never cancelled my act and that I would not be reimbursed for the charges. I never received the service never received one book. Nothing. I didn’t even have any credits when I signed in last week for the first time. So this company has ripped me off for about 900$ and will not reimburse me or cancel my act. I’m very upset. I’ve been in and out of the hospital fighting for my life and this only adds to my stress to think that a company can be blatantly unethical and lying about canceling an account and continuing to charge my card is theft. I think the reason why they ask you to call to cancel is so that you don’t have an email record as proof. Bc I did cancel on the phone I dont have any proof and it’s their word vs mine. 1 wk after canceling I asked for confirmation via email and got no reply. I’ve reached out to them and they refused to do anything to fix their wrong doing. This is a scam, and I was naive to think they were a reputable company.

  

  Business Response

  Date: 10/19/2023

  We're truly sorry to hear about the challenges you've faced with your Authorify membership and the subsequent issues you've encountered. Your feedback is essential to us, and we would like to address your concerns.
  
  Upon reviewing your case, we have found some discrepancies in the communication that occurred when you initially attempted to cancel your membership. We understand that you were provided with specific information during your trial period, including the opportunity to cancel within the first two weeks without incurring additional charges.
  
  We would like to investigate this matter further to understand what may have transpired in your specific situation. To help resolve this issue, please provide us with any relevant details you have, such as the date and time of your cancellation call and any notes or records you may have from the conversation. We are committed to reviewing your case thoroughly and addressing the concerns you've raised.
  
  We understand that this experience has been stressful for you, especially given your health challenges, and we genuinely regret any added stress this situation may have caused. We want to ensure that your concerns are addressed promptly and appropriately.
  
  Our goal is to provide a high level of service to our members, and we appreciate your patience as we work to resolve this matter to your satisfaction. Please forward any available details to us, and we will prioritize your case for review and resolution.
  
  Thank you for your understanding and for bringing this issue to our attention. We look forward to assisting you in resolving this matter.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the services of Authorify for one year. They manipulate to make you sign a one-year contract with no possible way of getting your money back if you are unsatisfied. After paying a hefty fee for signing up, they try to upsell you even more stuff that should be covered by the fee you already paid. I used them for a whole year. Their services did not work for me. Before the end of my first year, and within the cancellation period, I called their number to cancel any renewal and to ask that they do not charge me for the coming year (2023) because I would not be renewing. Still, without consent, they charged my card $997. It has been almost a year since they charged my card and this company, Authorify, has refused to return the funds that were taken without my consent. In addition, my account was cancelled even though they illegally charged $997 for supposedly providing services during all of 2023. As I stated above, an entire year has gone by, and my funds ($997) have not been returned and no services were provided. Warning to anyone thinking about joining their program, in my opinion they are a rogue operation and will use deceiving practices to take your money. Once they do, they will not give it back no matter what.

  

  Business Response

  Date: 10/13/2023

  We appreciate you sharing your experience with Authorify, and we take all feedback seriously. It's important to clarify our company policies and practices, so there is no misunderstanding regarding your situation.
  
  When you initially subscribed to our Digital service, you agreed to a one-year term contract. Our subscription agreements clearly outline the terms, which include an automatic renewal at the end of each term. This is a standard practice, and it's important to be aware of this aspect of the contract.
  
  While we understand that you were unsatisfied with our services and reached out to us within the cancellation period, our terms state that cancellations must be requested before the automatic renewal. In your case, the renewal had already occurred. When we had the conversation about your concerns, we already set the subscription to cancel at the end of the next term. But we received a dispute filed against the charge, as a result, your account was canceled as of that date. It's important to mention that the dispute you initiated with your bank regarding the charge was resolved in our favor. This being said, we are open to reactivate your account should you wish to do so.
  
  Your feedback is valuable to us, and it helps us continually improve our services. If you have any questions or require assistance, please don't hesitate to get in touch with our support team, and we'll do our best to assist you. Thank you for your time and understanding.

  Customer Answer

  Date: 11/08/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: 

  Good afternoon,

   

  Authorify keeps saying that I called too late. That is ludicrous.  I called one week before the deadline to cancel and ask that they do not charge my credit card since I  would not be renewing their services.

   

  Second, the services that Authorify supposedly was providing, in exchange for their unauthorized charge, were never provided. A whole year (2023) has gone by and no services were ever provided.  The account was frozen by Authorify and all their book links, programs etc. were disabled. 

   

  For the reasons above, I insist on getting my money back.

   

  Please advise.

   

  Sincerely,

  ******* *******

  
  

  Regards,

  
  

  ******* *******

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 11/20/2023

  Thank you for providing further details regarding your concerns. We want to clarify that your account was indeed deactivated in December 2022 due to the dispute you filed with your bank. Unfortunately, we were unable to resume services or provide any updates during the dispute resolution process.
  We also want to bring to your attention that the dispute you initiated with your bank was resolved in favor of Authorify. As a result, the renewal charge was deemed valid by your bank. Unfortunately, since the account was deactivated, we were unable to offer services during the dispute resolution period.
  While we understand your desire for a refund, our current position is limited due to the outcome of the dispute. Nevertheless, we are committed to resolving this matter to your satisfaction. We would like to extend the offer of reactivating your account and providing a complimentary one-year subscription as a gesture of goodwill.
  If you are open to exploring this resolution, please let us know, and we will promptly assist you in reactivating your account.

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM!!!!!
  
  In March/April 2023 I signed up for the trial the then the Annual subscription with Authorify paying monthly at the rate of $219 per month. After experiencing a death in my family with a loss of income. I called Authorify to cancel the subscription on the bases that due to such death and loss of household income. They told me I could not cancel but they would suspend payments for 3 months. After the 3 months I call again requesting a cancellation. They still will not cancel! What kind of SUBSCRIPTION CANNOT BE CANCELLED?? Charge me a (reasonable) cancellation fee, but why hold me hostage to an agreement that I did not find useful to my business, of which I'm not satisfied with my ROI, and I do not ever plan on using!! What a horrible company to try and make me pay for 12 months of services, of which I will not be USING!! I DO NOT HAVE THE ADDITIONAL $219 PER MO SINCE MY MONTHLY EXPENSES HAVE INCREASED BY $600 PER MONTH DUE TO THE DEATH OF A FAMILY MEMBER!!! ALL I AM ASKING IS THAT YOU CANCEL MY SUBSCRIPTION!! LET ME OUT OF THIS SHAMELESS, UNSYMPATHIC, ORGANIZATION "SUBSCRIPTION"!

  

  Business Response

  Date: 08/28/2023

  We deeply regret to hear about the challenges you've faced, especially during such a difficult time for you and your family. Please know that your satisfaction is important to us, and we genuinely want to provide assistance within the scope of our policies.
  
  We understand your frustration regarding the cancellation process. We would like to clarify that the terms of our subscription contracts are designed to ensure fairness and consistency for all our members. A contracted subscription includes a commitment to a specified term, during which the services are provided as outlined in the agreement.
  
  While we cannot cancel a subscription before the end of the contract term, we are committed to working with our members in unique circumstances, such as yours. We are here to provide support and solutions that are within the parameters of our policies.
  
  We truly apologize for any miscommunication or inconvenience you've experienced during this process. Our goal is to assist you as best as we can within the framework of our contractual obligations. We encourage you to reach out to our customer support team to discuss options that may be available to alleviate your situation.
  
  Please understand that our intention is not to cause additional stress, but rather to find a resolution that takes your situation into consideration. We are here to listen and explore possible solutions that can help address your concerns.

  Customer Answer

  Date: 08/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 20511784, however your response is invalid. Contracts can in fact be canceled, per the email received 8/28/23 from a manager within your organization, previously attached to this case. This subscription has been cancelled and NO FURTHER BILLING WILL TAKE PLACE! 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** *****************

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from company to review their products. There was a trial period before acceptance of their services. It required a credit card to review, which would be charged if I decided to accept their service agreement. I reviewed their marketing, found their offer not to be useful for my business. I received a direct call 2 days later before the trial period ended and I told the salesman I was not interested and to cancel any further communication. Salesman argued with me that I had not given the company a chance to prove their value. I insisted upon canceling immediately. Two months later, on reviewing my bank statement, I discovered the company had accessed my credit card twice for $259 x 2 = $518.00. I immediately contacted the company and was told the refund would be expedited. A week later I received a threatening email telling me that they had legal counsel and they would not refund and I could not challenge the theft from my account.

  

  Business Response

  Date: 07/26/2023

  We apologize for any inconvenience you experienced during your interaction with our company. We understand the importance of transparency and timely responses to our customers.
  After reviewing your complaint, we can confirm that the charges of $518.00 have already been refunded to your credit card. We sincerely apologize for any confusion or delay in the refund process. Please allow 3 to 5 business days for the refund to reflect in your account, depending on your financial institution's processing times.
  Additionally, we have processed the cancellation of your subscription as per your request. Your account has been canceled, and no further charges will be applied.
  We are sorry for any misunderstanding that may have occurred during your initial interaction with our representative.
  If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any necessary clarification.

  Customer Answer

  Date: 07/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** ******

  
  

  
  

  
  

  Business has agreed to refund $518.00.  I will be satisfied when refund is received.