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Business Profile

Medical Doctor

Borland-Groover Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Borland-Groover Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Borland-Groover Clinic has 13 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MPI Insurance dept per Guillermo at my billing depth had issued to Boorland Groover the full amount of the bill. $500
      Within 90 days called me about part of the fee not being covered. ******, the billing agent, said she made an error and my insurance (MPI) didn't cover the Anesthesia. They harassed me for 4 weeks before my procedure to get all the ins paperwork returned and signed.
      Unsure why this error occured. When I departed the entire procedure was paid in full. Now It is as if this is a Bait and Switch billing issue. Would like this to be paid partially by Boirland Groover due to their billing errors. I could have had it completed at a facility that did cover it.

      Business Response

      Date: 12/13/2023

      Good afternoon,

      I hope you are having a great day. I am providing the attached Response
      to Complaint ID ******** submitted on 11/17/2023 by *********** ******. I signed in and saw the complaint was closed today; we have just received the complaint and provided a response right away. **** ****** is no longer an employee of BG. Please let me know if anything else is needed. 

      Office: ************

      Email: ****************************

      Thank you very much,

      ***** ****** *********

       

    • Initial Complaint

      Date:09/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 5th I called the building department about refunds of $850 $400 and $297 the person I talked to told me they send the $297 check back to me on June the 10th I told her that wasn't true because the check with dated June 10th and I haven't received anything damn she told me they put it back on my credit card I told her how could you do that and I use the check then she told me oh we'll send it out today and you'll get it this week and that was a lie I contact other people down through emails I don't know who but never got back in touch with me so I like to have my money back if you all can help me because I paid the bill because I have mail handler insurance but Aetna Insurance oversee the bill and they were very very late paying the bill because I'm 66 and I would lie to about Medicaid and so they thought I had Medicaid but they knew better and have nothing money so I paid it now I want my money back I thought I was a sacrifice I want to fix them and I need to do something for my money and I appreciate if you are going to help me thank you

      Customer Answer

      Date: 09/13/2023



      Hello my name is ****** ******,borland groover send me this email let me know what they plans are but my refund and I'm okay with that so can you cancel a complaint but I'm sending you what they sent me anyway thank you

    Borland-Groover Clinic is NOT a BBB Accredited Business.

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