Complaints

This profile includes complaints for Jaguar Moving, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jaguar Moving, LLC

  41 Spring Street Jacksonville, FL 32254

• 

  Jaguar Moving, LLC

  9820 Creekfront Rd Apt 602 Jacksonville, FL 32256-1635

• 

  Jaguar Moving, LLC

  5825 Lone Pine Rd Jacksonville, FL 32216-5901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This moving company broke all our furniture. We did the claims through *************** FL moving claims said Jaguar moving is being unresponsive. Per the contract they are suppose to pay for repairs. Jaguar moving has refused to Respond to me however they lied the google review response saying they would pay for repairs.

  Customer Answer

  Date: 07/17/2024

  The movers did not follow protocol and did not pad or wrap the furniture. They broke my entire bedroom set. They broke the terms of contract. The owner **** ********** has refused to cooperate. The happened on Feb 23 2024. I submitted claim on Feb 25 2024. Florida moving claims have not heard back from Jaguar Moving

  see attached

  Business Response

  Date: 07/29/2024

  Hello, we are sorry to hear that this customer was unsatisfied with her move. I have reviewed her file and the correspondence between her and our claims department. As a courtesy, Jaguar Moving does provide a furniture repair technician on local moves in some situations to go above and beyond our contractual obligation. This customer presented many pictures of items claiming small scuffs / frays in areas that most would be characteristic of normal wear & tear or age, and little moving damage. As a local company if there's grey area we usually will give the homeowner the benefit of the doubt and still provide a repair tech or compensation- especially if it's something small that can easily be repaired. We offered a repair tech who attempted to schedule with the customer. The customer refused this visit on March 10th after his numerous attempts to schedule with her. She then demanded we reimburse her over $7,000. At this time we provided an overestimated weight for reimbursement based on the coverage option she selected when her move began of 60 cents per pound per item. This is set at the state level for all licensed moving companies operating in Florida.

   

   

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 10, 2024
  
  Jaquars Moving Company
  
  Moving is stressful. I hired this company to move my items to my new home. The movers broke my 330.00 work desk, plus a 25.00 glass lamp. I have been told by owner that ******* *** states they only have to pay me by weight and sent me 63.00 which I cant buy a new desk for.
  
  The company also didn't disclose about extra insurance I could of bought and they could of charged me a 4% transaction fee for using a card. I just want them to help pay more to replace my desk.

  Business Response

  Date: 04/04/2024

  Hello, we are sorry to hear that you experienced damage to one of your items on a recent move. We have reviewed the customer's complaint and have attached her coverage selection and pre move paperwork that reviews these options. Minimum reimbursement rate for moving companies is set at the state level for all licensed moving companies and is based on the weight of a damaged item. We do offer additional coverage options available for purchase that would have provided a higher reimbursement amount above that amount but they were not purchased.

  Customer Answer

  Date: 04/09/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because the movers never offered me extra coverage as they were late arriving to my place. I was just told by the movers to sign here on this line so they could start the timer and move my stuff. I was later told by the mover that the reason they were late was the other mover ran out of gas in his car and that is what caused the delay. I'm only asking the moving company to replace a portion of the desk cost even though the mover broke a lamp as well.

  
  

  Regards,

  
  

  **** ******

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about jaguar moving , a moving company that moved my buildings from point a to point B . While moving the mover moved my tv and picked it up by himself and while doing this he broke my $1300 tv causing significant screen damage. I filed a complaint for damages and was given response few days later after the response which was first on 9/12 but claim was made on 9/8. Claims person said check was sent multiple times after I had to follow up on emails. It’s been almost two months and still getting same answer if it’s been sent even though it has not. Looking to receive full claim check now from jaguar moving for damaging my tv and lying to me about checks being sent.

  Business Response

  Date: 11/17/2023

  Hello *** ********, 

  We appreciate your feedback and apologize you have been experiencing difficulties receiving a reimbursement check in a timely manner. I have reviewed your complaint above and reviewed your concerns with our claims department. It looks like on three separate occasions a replacement check was mailed to **** **** **** *** **** ************ ** *****. It looks like our team confirmed this address with you each time before sending out replacement checks. Of the three checks that were sent, only one has been returned to our office so they are being delivered.
  
  If you still have not received a check from our team, please provide an alternative mailing address and I would be happy to have them issue another replacement.

  Kind regards. 

• Initial Complaint

  Date:02/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** **** ** **** ** ****** ****** I recently used your moving company on 2/04/23 and I'm very disappointed. I was told by your sales representative ***** that I had a 1245 pm appointment . I called and talked ****** at 1pm to Inquire he said he'll call me back. He never did ill called him back. He didn't know what was going on. Josh your supervisor said that the Job was from 1pm to 4pm which No one told us. Driver called and said he'll be here at 230pm now it's 330pm. We waited the entire Saturday on your Company. All involved are impacted from not going to work to missing other appointments. I dont know if you care or not but I'll continue to reach out to whoever I can. This is ridiculous. I'm still waiting SMH

  Business Response

  Date: 02/06/2023

  ***** *** ******

   

  Thank you for reaching out about your appointment with us. After reviewing the call records of your appointment and the team's schedule that day, I would be happy to provide more information.

  It looks like your appointment was made on Friday night for the following day. When you spoke with one of our move coordinators, because of the last minute notice, he let you know that judging by the team's schedule he would not be able to fit you in for a set start time in the morning but would be able to accommodate in the afternoon. He scheduled you for the first afternoon move to be completed that day so you would be receiving the first morning team that completed one of the originally scheduled moves. He provided an estimated arrival time of 11 - 12pm, but did clarify that this was not a guaranteed time and exact arrival would still be dependent on when the morning teams finished. Unfortunately, this morning move went longer than expected after the customer added additional items to be moved. As soon as we had a team available later on that day they were dispatched to your move. When the team had called to let you know their updated ETA, they were told that you would be cancelling the move and you have found another company. We are happy to hear that you were able to complete your move and would like to apologize that the morning move went longer than anticipated. 

  If you have any further questions please feel free to let us know. 

  Kind regards.