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Business Profile

Pest Control Services

Royal Pest Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we have used this service for 2 years, and have had 3 instances of billing issues including stopping our services without notifying us, forgetting to bill us for a multiple month period, and most recently not providing services in the month already paid for.
    I paid for services in the month of June, and our last bug treatment was around May 18th. I called June 22nd and notified the company I wanted to cancel my services and they insisted I could not have a refund for June due to no 30 day notice. But they would provide services that week. They did not.
    It is now July, I have had no service in 6 weeks and now am moving and renting my home and will not recommend this company,
    I would like my refund of $172, that way I can stop waiting on this delayed service and get started with a different option. My lawn is overrun with web worms and looks less healthy than when we began service with them 2 years ago.

    Business Response

    Date: 07/17/2023

    We have refunded $172.33 to this customer's credit card. All services were completed, lawn treatments are between 5-7 weeks. Lawn treatment 4 was on 5/18.Pest control treatments are every 3 months and was last completed on 5/25. There were some rain days on the scheduling that was mentioned which caused the application to be rescheduled. 

    Customer Answer

    Date: 07/26/2023

    This complaint was successfully resolved. Company contacted me with agreeable resolution of issuing refund and apology for inconvenience. Thank you.

Royal Pest Services, Inc. is NOT a BBB Accredited Business.

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