Complaints

This profile includes complaints for Simply Stamps by HC Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Simply Stamps by HC Brands has 3 locations, listed below.

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• 

  Simply Stamps by HC Brands

  2021 Saint Augustine Rd E Ste 5 Jacksonville, FL 32207-4145

• 

  Simply Stamps by HC Brands

  7601 S Congress Ave Ste 440 Austin, TX 78745-6674

• 

  Simply Stamps by HC Brands

  128 Margin St Salem, MA 01970-3312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on August 28, 2024, with ******* ******. When I received the order, the nametag was bent, and the product was not as advertised. I contacted the company numerous times and eventually had a customer service person named *******, respond to me that they would not correct the problem but offered 15% off a new order. My name tag was missing the part that said "****** ***** ************ *******". ******* stated that the area was called the title portion, however, that is not how the product was advertised, as the pictured item says the person's name & title at the top then "****** ***** ************ *******" in the black area. When I placed my order I even added that if my entire name and title didn't fit in the area to just keep my 1 last name and title. The bent name tag I received had my name at the top and my title where it should have said "****** ***** ************ *******". I called ******* again, she told me was going to speak with a manager and get back to me but never did, that was a month ago. I called again today, ******* placed me on a 30 minute hold until the phone line disconnected because they closed. At this point, I just want a refund. This has been a horrible experience with this company.

  Customer Answer

  Date: 10/07/2024

  This issue has been resolved by the company. They reached out to me this morning and are sending a correct badge. Thank you. 

  Customer Answer

  Date: 10/07/2024

  This issue has been resolved. 

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 17 2023 I ordered a stamp and stamp pad. I ordered the largest stamp pad available, and I did not realize that it was not big enough for the custom stamp I ordered. The quality of the stamped image is terrible. The customer service is deplorable. I have requested a refund.

  Business Response

  Date: 01/12/2024

  although the customer is wrong - we manufactured what they ordered, several agents worked with the customer - im more then happy to move and and we issued a 100% refund today.

  thanks

  *****

  Customer Answer

  Date: 01/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and I am grateful this situation is resolved.

  Regards,

  *********************

   

• Initial Complaint

  Date:10/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against HC Brands, Custom Signs.
  
  By: ******* ******. On 10/27 order # ********
  
  
  Timeline and details
  
  On Tuesday Oct 17th, I placed an order for Customs signs through the website at 3:00 pm eastern time.
  
  The billing address was incorrectly used as the shipping address which I admit was my error.
  
  At 4:30 eastern, the mistake was realized and I called to correct the error. (customer service was closed)
  
  The following day, I called again and was received by customer service. I explained the situation and they changed the shipping address for the order.
  
  Friday Oct 20th, the package is delivered to the original (wrong address). I call customer service, but they are closed. I leave a chat message which the website says is available and never receive any communication back through that portal during the whole process.
  
  I contact customer support Monday Oct 23rd to explain the situation. I am told it was their error and they would reship or provide refund. Customer service says they will contact me to follow up. They do not.
  
  I call again tuesday Oct 24rd and again explain the issue. I am told something similar and that I would be contacted same day. Again, no contact except an email where she asks what address it was suppose to be sent to. This I responded to even though I was told the prior day that they already knew the address.
  
  I call again Wednesday Oct 25th and explain the issue again. I am told the same thing and that I would hear back. I did not hear back.
  
  I call again Thursday Oct 26th after receiving an email that I would not get new signs shipped to the right address or a refund. It is acknowledged that it was their error and that I properly communicated the change in shipping address, but they would do nothing to rectify that.
  
  At this point I simply request a refund for the product.

  Customer Answer

  Date: 10/30/2023

  I was contacted by HC brands and they reached out to settle the matter by issuing a partial refund

  Business Response

  Date: 10/31/2023

  customer placed and order and then changed the shipping address ... we messed up and sent it to his original address that he entered.

   

  I talked to the customer yesterday and we issues a refund.

   

  thanks

  ***** *****
  CEO

  Customer Answer

  Date: 10/31/2023

  I was contacted by HC brands and they reached out to settle the matter by issuing a partial refund
  

  
  

  
  

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company overcharged me for the products they did send and claimed that one of the products that I saw as supposed to be included was not sent. Upon attempting to call them to correct the issue I have been told there was no error the first time. When I called a second time (after doing more research to ensure I was correct about the pricing I was promised, the prices of other similar products on the website and such) I called a second time. During that call I was placed on hold while they were supposed to look into things with a supervisor, and conveniently enough after several minutes I was disconnected. Since then, I have called twice and both times I was oddly caller number two in their que, and after waiting for a bit it told me that I had requested a call back, logged my number and set me for a callback each time. Note that I have not received call backs on either of those calls. Today I called again and now it tells me that they are in a companywide meeting (this was at around 4:15 EST). Interestingly enough I encountered another companywide meeting when I called previously in the morning hours. It just seems that they are trying to make it incredibly difficult to get this matter resolved.
  
  The price I should have been charged without the Inker I was expecting is around $66.87 and I was charged $79.02. The $66.82 is due to the Kentucky Notary Value Kit listed at $60.97, a 15% discount code, $6.99 shipping, $4.47 in tax and $2.99 handling fees. Even without the discount and adding these fees it does not come to $79.02

  Business Response

  Date: 11/03/2022

  Hey, I investigated the order number ********, and the customer was charged accurately. There are no overcharges on this order. I am attaching a copy of the customer’s order confirmation below which provides a breakdown of his charges. There is no email from the customer however, I did reach out to him in ****** to follow up regarding his concern/complaint.
  
  The charges are 
  $41.99 Kentucky Notary Round Seal
  $14.99 Complete Notary Records Book
  $18.99 Kentucky Notary Rectangle Seal
  
  Total for these items before taxes and any discounts is $75.97
  
  After the 15% off discount (-$11.40) the total is $64.57
  
  After the checkout fee of $2.99 plus $6.99 for shipping and $4.47 in taxes, the total is listed below.
  $64.57+2.99+6.99+4.47 equals $79.02
  
  Let me know If I can further assist ??
  

  
  

  See attached description of the order (and order attached) that the customer placed and we charged accurately.
  
  Let me know what else I need to do with this case.
  
  Cheers
  *****

  
  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a badge - they asked me via email to ok the proof as to not hold up production- yet it seems they are.
  
  I ok’ed it early in the morning and they’re east coast as I am. It shouldn’t take all day to see that I ok’ed the proof - yet no email back and the status says on hold for order ******** with name tag wizard who this company owns.
  
  I’ll attach were I approved it and the fact they take money asap and then tell you you’re holding up the process when you don’t ok a proof of a badge when in reality they don’t look at emails and stall the order.

  Business Response

  Date: 09/19/2022

  sometimes it takes us more then 6 hours to reply to an email.

   

  We will resolve and ship your order today.

   

  thanks

  *****

   

  Customer Answer

  Date: 09/21/2022

  
  

   

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because: they have said for 2 days that they would ship it yet only  a shipping label was created days ago when supposedly they responded to the email but it’s not actually been shipped. So I’ve got that excuse ***** that you shipped it out for two days now - “ creating a label”  Just to shut customers up but not sending it out are two different things. I don’t want this closed until this actually gets shipped bc he’s been lying for two days about that.

  
  
  

  Regards,

  
  

  ****** *******

  
  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 12 customized can koozies online on 7-8-22 valued at $40. Paid additional $20 for expedited shipping. Koozies were for a party on 7-16-22. Expedited shipping said arrival would be no later than 7-15-22. It is now 7-20-22 and I still do not have the product. The company is not available by phone - answering machine says they are in a company-wide meeting (constantly). Their online "chat" appears to outsourced to another country. Chatted with them on 3 different occasions and they all told me the same thing every time .. "I need approval from supervisor to refund. Can I help you with anything else today?" Nobody has followed through and refunded me.
  I need a full 100% refund. They already screwed me over by not providing their product as promised and wasted hours of my time trying to get a refund. I should at least get all of my money back.

  Business Response

  Date: 07/27/2022

  we have refunded the customer - as we messed this order up.

   

  thanks

  *****

   

  Customer Answer

  Date: 07/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $49.99 on rush delivery for notary stamps to be able to provide notary services for my business. As of today, the day it was supposed to be delivered, the order is still listed in production and hasn’t left the company. When I call the number, I get the staff is a meeting and the online chat windows are offline during hours of operation.

  Business Response

  Date: 07/27/2022

  we refunded the customer 12 hours after we were notified of the issue/complaint 

   

  thanks

  *****