Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2022 i hired this firm to take care of tax dept and find out what aws going on i paid them almost three grand with no results what so ever i have done went through three different people from their firm thats supposed to be handling my case NO RESULTS AND WHEN THEY SEND ME AN EMAIL ITS ALWAYS B.S. THEY SAY ITS MY FAULT AND IM THE REASON THEY HAVE NO RESULTS MY GIRLFRIEND SENT THEM OVER 500 FAXES FOR INFO THEY NEEDED FIRST TIME IT GOT LOST SO SAY WHENEVER THEY DO CONTACT ME ITS ALWAYS EXCUSES AND PUTTING ME OFF

  

  Business Response

  Date: 04/21/2023

  ***  ******* ** ***** *******
  *** ***  *********
  
  **** *** ********
  
  Thank you for forwarding the written
  concerns of our Client, ***** ******* ********** for review and response.  Due to the confidential nature of our
  Client’s financial and tax status, this response will be limited to
  non-confidential matters.  If you require
  additional information or response, please advise.
  
  The gravamen of *** ********* complaint
  is that he maintains that Justice Tax (“Company”) has not provided Services and
  that there have been no results on his case due to delays.  Additionally, *** ******* alleges that
  Justice Tax has advised him that the reason for the lack of results is due to
  his actions/inactions.  Finally, he
  maintains that his girlfriend has sent over 500 faxes to Justice Tax and they
  were lost.
  
  *** ******* is (partially) correct.  The results achieved on Client’s case have
  been delayed and the expected results have not been achieved.  *** ******* is also correct that his
  girlfriend sent over information and documentation to the Company.  However, what Client fails to properly
  explain is why and what Company has been doing to try to remedy this situation.
  
  First, the reason why Client’s case
  was/is delayed is because Client represented to Company that he was fully
  compliant with his prior years IRS filings.  Such is not the case.  Company
  pulled the official IRS transcripts for Client and it was determined that he is
  delinquent in his filings for multiple years. Client maintains that he had
  someone file those past returns on his behalf and he would provide them.  Repeated requests were made by the Company
  for those filed returns but the Client has failed to provide them.  Note:  The IRS and the State of Georgia have no record of the filings of the
  relevant returns either. 
  
  Further, Client was advised on
  multiple occasions that without copies of the actual returns for proof of
  filing, a tax resolution could not be completed. Client was further advised
  that if he could not produce the prior years returns then those returns would
  have to be prepared again at an additional cost and additional time.  Note: preparation and filing of these
  back taxes were not included in the Services contracted with Company due to the
  fact that Client represented to Company that they were in fact filed. Again, no
  evidence of such filing is with the IRS, State of Georgia or provided by
  Client.  Company remains ready, willing
  and able to assist Client but it is necessary for the prior years tax returns
  to be located and reviewed for prepared and filed.
  
  Client also advised in his inquiry to
  BBB that his girlfriend “sent over 500 faxes” to Company.  Such is not the case.  Yes, documents were sent by Client (through his
  girlfriend) but those documents were not requested documents necessary for
  Company to complete the contracted Services, were incomplete, were missing
  pages and/or not properly filled out. Again, this was explained to Client. The
  documents needed to be resent multiple times until the (partial) information
  was received. 
  
  Again, as set forth above, at all
  times material hereto, Company was ready, willing and able to and has in fact
  been in contact with Client.  Any delays
  in response or action were due as well to the actions and inactions of
  Client.  Additionally, at all times
  material hereto Client was not prejudiced by any such temporarily delayed
  actions/inactions of either party.  Multiple
  Services were performed by Company over and above the fees paid by the Client
  to Company.  We look forward to
  continuing to work with Client in the provision of contracted for services and
  resolution of his tax matters. 
  
  Thank you for providing Justice Tax
  with the opportunity to provide this response.  We look forward to a timely resolution of this matter.
  
  Respectfully submitted,
  
  Justice Tax

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning Madam/Sir,
  My husband and I, ****** *** **** ********* /are reaching out to you because we have been the subject of a scam. We have unfortunately a company called Justice Taxes online, they have misuse and violated our trust. We gave them power of attorney and authorized them to deal with the *** on our behalf and on the promise of to correct our previous years taxes. Our accountant did miss a few items consequently we had to pay much higher Taxes. Justice Taxes promised to contact the *** and correct our taxes. We initially agreed to pay the amount of $1,331.25 to be paid automatically monthly deducted from our checking account at ***** ****** They have withdrawn the total amount of $3,993.75. We have reached out to Justice Taxes to learn about the progress of our case but we received run-arounds and made empty promises. We have tried calling them several times but only a few of our calls were returned, they were buying time so they charged us more without producing any results. Basically we were unable to have a productive phone conversation with Justice Taxes. Finally and after many inquiries, we were told that they had many other clients besides us so were told to keep making payments without any expectation and results being produced and the *** being contacted. Unfortunately, and after the passing of three months, we have learned that they are trying hard to keep us as a client and receive any amount of money irrespective of the amount and no matter how low the amount. We decided to cancel the payments. The Justice Taxes failed to fulfill their part of the contract. We have realized the Justice Taxes is a scammer and fraudulent company online deceiving many individuals like us. We have searched, found and retained another CPA who presently is helping us and dealing with the *** on our behalf. We would like to suggest that you conduct an investigation into their fraudulent activities. The Justice Taxes is an online company looking to take advantage of unsuspecting victims like us and it's not fair. Thank you very much for your time and assistance, Please do not hesitate to contact us by call at your convenience!
  
  Respectfully,
  Efat and Soheil *********
  (818)370-4615

  

  Business Response

  Date: 01/23/2023

  Re: ******
  of ****** and **** *********
  BBB ID #
  ********
  
  Dear Ms.
  ********
  
    Thank you for forwarding the written concerns
  of our former Clients, ****** ********* and his wife, **** to our office for
  review and response.  Due to the confidential
  nature of our Client’s financial and tax status, this response will be limited
  to non-confidential ******s.  If you
  require additional information or response, please advise.  As our dealings were primarily with ******
  *********, we will direct our response to refer to Mr. ********* but the
  response is applicable to both **** and ****** *********. 
  
  Mr. *********  became a client of Justice Tax (“Company”) on May
  27, 2022.  He presented with a number of
  state and federal tax issues involving not only is personal returns but
  business returns as well.  He was seeking
  the protection of his assets from collection and other actions by the State of
  California as well as the ***.  Mr.
  ********* was charged a fee for the Services to be performed and all of the
  terms and conditions and obligations of the parties were set forth in a Client
  Services Agreement which Mr. ********* reviewed, acknowledged,
  signed, and initialed each page. 
  
  Respectfully,
  let it suffice to say that Company denies and disagrees with Mr. *********’s
  rendition of what he maintains transpired.  However, we would like to briefly address the gravamen of Mr.
  *********’s issues, to wit:  that there
  was no contact by Company with Mr. *********, that he was charged for Services
  not performed.  Such is not the case.
  
  At all times
  throughout the representation of Mr. *********, he was kept fully informed as
  to what was transpiring and what would occur.  Our client file is replete with contact and attempts to contact Mr.
  ********* advising him of the status of his case.  The problem is that what Mr. ********* wanted
  to happen was for the State of California and the *** to reduce the amount of
  taxes that he and his business owed BEFORE the State and *** even had a chance
  to receive and review the information and documentation and tax returns
  submitted by (and to be submitted by) Company to the State and subsequently to
  the ***.  Mr. ********* was also advised
  on repeated occasions that it was necessary to resolve issues with the State
  before resolving the issues with the ***.  He did not want to hear this. 
  
  There were
  multiple telephone calls and written correspondence between Company and Mr.
  ********* between June and September, 2022 while his case was being worked and
  submissions to the State were prepared and submitted.  In September, 2022, Mr. ********* went silent
  and refused to communicate or respond to inquires from Company. Company
  continued to reach out to Mr. ********* and continued to work on his case
  despite his failure to communicate.  Finally, on October 25, 2022 Mr. ********* sent an email to Company
  requesting that Company “stop contacting me”.  In an effort to find out what was going on with Mr. ********* and to
  advise him of the status of his case, Company continued to contact Mr.
  ********* to no avail.  On November 11,
  2022, Mr. ********* sent an email to Company to “cease and desist any
  contact”.  It should be noted that at all
  times throughout the representation, Mr. ********* was receiving the multiple
  emails and phone messages sent to him.  Additionally, at that point in time, Company had completed the Services
  necessary in preparation of the filing of the returns to the State.  As such, all that was left to do was to await
  the consideration and issuance by the State and thereafter, the filing with the
  IRS would be perfunctory.
  
  As specifically
  concerns Mr. *********’s claim that he was charged for Services not performed,
  again, such is not the case.  Mr.
  ********* made two payments toward the cost of his Services which was less than
  one-third of his agreed to Fee for Services.  After making these two payments, Mr. ********* stopped making payments to
  Company despite the fact that over 75% of the contracted for Services were
  completed.  Had Mr. ********* contacted
  Company or responded to emails and telephone calls trying to address his
  concerns, his ****** would have been resolved by now.
  
  It should also
  be noted that Mr. ********* has already sought to complain in other forums and
  sought to obtain a refund of the partial Fees paid for full Services
  rendered.  All of those complaints and
  inquires have been reviewed, denied, and dismissed. 
  
  Justice Tax was
  always ready, willing, and able to (and did) provide Services to Mr. *********.  Had he reached out and contacted Company
  prior to filing his inquires rather than avoiding contact from and with
  Company, we would have been able to assist him further and his resolutions with
  the State and *** would have been resolved. 
  
  Thank you for
  providing Justice Tax the opportunity to provide this response. 
  
  We look forward
  to the resolution of this ******.
  
  Respectfully
  submitted,
  
  Justice Tax
  
  

  Customer Answer

  Date: 02/01/2023

  From: ****** ********* <******************>
  Sent: Thursday, January 26, 2023 10:58 AM
  To: Info <*****************>
  Subject: Re: You have a new message from the BBB of Northeast Florida in regards to your complaint #*********

   

   

   

  Dear Ms. *******,

  Good morning, this is **** *********, the wife of ****** *********. I must admit that I made four major mistakes as I searched online for help for us both and introduced Justice Taxes to my husband. I am the wife who signed their contract, gave power of attorney to their lawyer ****** *****, that provided me with a deceitful and tricky Contract.  I failed to see the True Reviews that others shared about Justice Taxes, being a Fraudulent and Scam Company, informing the public that Justice Taxes and their Employees are bunch of Professional Scammers, Hunting UNSUSPECTING Desperate people in Need of Serious Tax Help and Relief, taking families through hell. This company has stated NOTHING but Lies to the BBB response. They have convinced our bank through their illegal fraud method as well to take our money, while never provided promised services. As clients we were yelled at, told we're not the only clients, disrespected and ignored, when we tried to call the Attorney's office by his Assistant. The last time I called, because we were late with the monthly payment, they suggested a lower payment so they could get any amount of money. It was at that point we were suspicious and questioned their business. Our last email to Justice Taxes was sent by our Attorney. We would now like this email forwarded by BBB. We need your help to please, stop this corrupt company, with their manipulation and causing Clients Undue, Unnecessary Stresses by them Destroying families Financially. 

   

  A copy of our last email to Justice Taxes, Written by our attorney is attached. 

  Also, some Google reviews are attached, please check them out.

   

  Thank you for your time!

   

  Respectfully,

  **** *** ****** *********

  CONFIDENTIAL COMMUNICATION

  Protected by Evidence Code §1152 and §1154

   

   

  Mr. **** **********

  Please accept this email as a request for a refund amount of $3,993.75. This is the total amount payment paid to Justice Tax LLC (**), pursuant to the agreement signed on May 25, 2022.

             According to section 15 of the agreement, the scope of services to be performed include but was not limited to:

  STATE INCOME TAX DEBT RESOLUTION (PERSONAL)

  **********

  The client has indicated to Justice Tax, LLC they are being pursued by a State Taxing Authority for personal income tax.  Justice Tax, LLC will assign a Licensed Tax Professional (Attorney, CPA, Enrolled Agent) to represent Client with the State Taxing Agency.  The Licensed Professional will review the facts and circumstances of the case to determine the appropriate course of action.  Client understands State collection rules can vary and the Licensed Representatives will discuss all options with the Client prior to negotiating a formal agreement. 

  The agreement states that the work will be done and performed in relation to paid fees. From May 25, 2022, to Aug 25, 2022, when the 4^th payment was due, three (3) payments equal to 33% of the total amount were paid. However, ** breached the agreement by failing to assign a licensed CPA or attorney on time and when the first payment was made. ** failed to perform its duties as promised under sections 5 and 15 of the agreement.

  Accordingly, I suffered significant harm due to **’s failure to assign a licensed CPA or attorney within the promised time to start the negotiation or inform the IRS of our request for negotiation.

  Furthermore, it is my contention that ** was negligent in the handling of my file.  I believe ** knew or should have known that it will not be able to perform its duties to assign a licensed CPA or attorney who can timely represent me, however, ** made a representation that a licensed CPA or attorney would be assigned to my file which I relied on at the time of signing the agreement.

  Therefore, pursuant to Section 4 of the agreement, I am requesting a refund of the sum of payments to **, $3,993.75. In the event you disagree with this request, please provide all documents related to my account and assignment of the account to a licensed CPA or an attorney and all their communications with the State and Federal Tax authorities.

  This letter is a formal request that you preserve and not alter any evidence, including but not limited to photographs, video recordings, recorded audio or computer media, measurements, real evidence, documents, materials, and all other evidence and things relating to the incident presently in your possession or the possession of your employee or agent in relation to this matter. This includes, but is not limited to, all documents, whether paper, electronic, or otherwise stored, relative to the subject provided in general.

  Please find that I expressly reserve all rights, at law and in equity and that this letter does not constitute a waiver of any rights or remedies otherwise available. 

   

   

   

   

   

   

   

   

   

   

   

   

   

   Complaint: 18808591

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  Efat *********

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 02/07/2023

  February 7, 2023
  
  Re: ****** ** ****** *** **** *********
  BBB ID # ********
  
  Dear Ms. *******:
  
  Please be advised that we are in receipt of your notice dated
  February 1, 2023 attaching the “complaint” filed by **** and ****** *********
  on January 26, 2023.  As reflected in the
  BBB ID# referenced above, this is the same “complaint” that was previously
  submitted by Mr. and Mrs. ********* to the BBB and which “complaint” was closed
  by the BBB by letter dated January 31, 2023.  As such, other than the unfounded additional vitriolic attack by the
  *********s against Justice Tax (“Company”)  the same facts and events that transpired remain and the same response
  filed by Company on January 20, 2023 is applicable and requested to be made a
  part of this response. 
  
  We would however like to point out that multiple attempts were
  made by Company to address Mr. and Mrs. *********’s alleged concerns but they
  were unproductive in that all they were interested in was receiving a full
  refund and all of their money back despite the fact that Services were rendered
  by Company and the *********s received the benefit of those Services but then
  decided that after the majority of the work was completed, they did not want to
  pay for that work.  As set forth below,
  this is not an isolated incident by the *********s and unfortunately Company
  was not aware of the prior instances and attempts by the *********s to “strong
  arm” other businesses and individuals that they do business with in an attempt
  to secure goods and services without having to pay for them.  When they are faced with push back from the
  business or individual wanting to be paid, rather than try to address their
  issues respectfully and responsively, the *********s chose to resort to social
  media and other postings to try to “bully” the business or individual to yield
  to their unfounded demands.
  
  Respectfully, just as Justice Tax fights for our clients, so too
  do we fight for our reputation and good name.
  
  Even just a cursory review of records produces multiple lawsuits
  and claims filed by and against “Soheil *********” by the likes of **** *****
  Company, Discover Bank, Mercury Insurance and others.  Not surprising, they seem to always claim to
  be the “victim” rather than the one who is victimizing. 
  
  Justice Tax remains ready, willing and able to complete the final
  tax resolution filings on behalf of **** and ****** *********.  However, this will require that they pay for
  the work and Services completed to date. 
  
   I can assure you that had the
  Idekhanis  contacted Company and
  conducted themselves appropriately and respectfully, this matter would have
  been resolved and they would not be facing the state/federal issues that they
  are currently dealing with. 
  
  Again, thank you for allowing Justice Tax the opportunity to
  respond to these spurious and unfounded allegations. 
  
  For your ease of reference, pasted below is the response filed by
  Company on January 2, 2023 to the initial allegations made. 
  
  --------------------------------------
  Dear Ms. *******:
  
    Thank you for forwarding
  the written concerns of our former Clients, ****** ********* and his wife, ****
  to our office for review and response.  Due to the confidential nature of our Client’s financial and tax status,
  this response will be limited to non-confidential matters.  If you require additional information or
  response, please advise.  As our dealings
  were primarily with ****** *********, we will direct our response to refer to
  Mr. ********* but the response is applicable to both **** and ******
  *********. 
  
  Mr. *********  became a
  client of Justice Tax (“Company”) on May 27, 2022.  He presented with a number of state and
  federal tax issues involving not only is personal returns but business returns
  as well.  He was seeking the protection
  of his assets from collection and other actions by the State of California as
  well as the ****  Mr. ********* was charged
  a fee for the Services to be performed and all of the terms and conditions and
  obligations of the parties were set forth in a Client Services Agreement which Mr. ********* reviewed, acknowledged, signed, and
  initialed each page. 
  
  Respectfully, let it suffice to say that Company denies and
  disagrees with Mr. *********’s rendition of what he maintains transpired.  However, we would like to briefly address the
  gravamen of Mr. *********’s issues, to wit:  that there was no contact by Company with Mr. *********, that he was
  charged for Services not performed.  Such
  is not the case.
  
  At all times throughout the representation of Mr. *********, he
  was kept fully informed as to what was transpiring and what would occur.  Our client file is replete with contact and
  attempts to contact Mr. ********* advising him of the status of his case.  The problem is that what Mr. ********* wanted
  to happen was for the State of California and the *** to reduce the amount of
  taxes that he and his business owed BEFORE the State and *** even had a chance
  to receive and review the information and documentation and tax returns
  submitted by (and to be submitted by) Company to the State and subsequently to
  the ****  Mr. ********* was also advised
  on repeated occasions that it was necessary to resolve issues with the State
  before resolving the issues with the ****  He did not want to hear this. 
  
  There were multiple telephone calls and written correspondence
  between Company and Mr. ********* between June and September 2022 while his
  case was being worked and submissions to the State were prepared and
  submitted.  In September 2022, Mr.
  ********* went silent and refused to communicate or respond to inquiries from
  Company. Company continued to reach out to Mr. ********* and continued to work
  on his case despite his failure to communicate.  Finally, on October 25, 2022 Mr. ********* sent an email to Company
  requesting that Company “stop contacting me”.  In an effort to find out what was going on with Mr. ********* and to advise
  him of the status of his case, Company continued to contact Mr. ********* to no
  avail.  On November 11, 2022, Mr.
  ********* sent an email to Company to “cease and desist any contact”.  It should be noted that at all times throughout
  the representation, Mr. ********* was receiving the multiple emails and phone
  messages sent to him.  Additionally, at
  that point in time, Company had completed the Services necessary in preparation
  of the filing of the returns to the State.  As such, all that was left to do was to await the consideration and
  issuance by the State and thereafter, the filing with the *** would be
  perfunctory.
  
  As specifically concerns Mr. *********’s claim that he was charged
  for Services not performed, again, such is not the case.  Mr. ********* made two payments toward the
  cost of his Services which was less than one-third of his agreed to Fee for
  Services.  After making these two
  payments, Mr. ********* stopped making payments to Company despite the fact
  that over 75% of the contracted for Services were completed.  Had Mr. ********* contacted Company or
  responded to emails and telephone calls trying to address his concerns, his
  matter would have been resolved by now.
  
  It should also be noted that Mr. ********* has already sought to
  complain in other forums and sought to obtain a refund of the partial Fees paid
  for full Services rendered.  All of those
  complaints and inquires have been reviewed, denied, and dismissed. 
  
  Justice Tax was always ready, willing, and able to (and did)
  provide Services to Mr. *********.  Had he
  reached out and contacted Company prior to filing his inquires rather than
  avoiding contact from and with Company, we would have been able to assist him
  further and his resolutions with the State and *** would have been resolved. 
  
  Thank you for providing Justice Tax the opportunity to provide
  this response. 
  
  We look forward to the resolution of this matter.
  
  Respectfully submitted,
  
  Justice Tax

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Justice Tax is withholding my funds in the amount of $1000.The level of incompetence in that office is unconscionable.People reach out to this company to settle tax issue and they scam them of their funds.
  Agents at Justice Tax make mistake after mistake after mistake and seemingly it is always the customers fault.Total scam tactics.Total gaslight.There needs to be some kind of answer to this level of theft.I need some assistance retrieving my funds..Any help would be greatly appreciated

  

  Business Response

  Date: 01/12/2023

  *** ******* ** *** *****
  *** *** ********
  
  
  **** *** ********
  
  Thank you for forwarding (received January 6, 2023) the written concerns of our former Client,
  *** ***** to our office for review and response. Due to the confidential nature of our Client’s
  financial and tax status, this response will be limited to non-confidential matters. If you require
  additional information or response, please advise.
  
  *** ***** became a client of Justice Tax (“Company”) on or about December 19, 2022. He
  presented with a routine tax issue involving tax debt that he owed to the State of California. In an
  effort to accommodate *** ***** due to his financial limitations, Company agreed to a reduced
  servicing fee for contracted Services and allowed him to stretch his monthly payments out for a
  period of 6 months.
  
  As is the normal routine and as *** ***** was advised, it was necessary that he sign a Power of
  Attorney (POA) to allow Justice Tax to represent him in his pending tax matter. As is also
  customary, a Welcome Call was scheduled and held on December 20, 2022 with the Client
  explaining what will happen with his case, what would be needed from him, who to contact with
  any questions and laying out and providing reasonable expectations to the Client. A Financial
  Disclosure Form and POA was electronically sent to *** ***** at the email address that he
  provided. Due to the urgency of his conversation and assurances that he would sign and send back
  the POA, Justice Tax assigned his case to a Case Manager and began working his file.
  Per Mr. Campi’s request a follow-up call was set for December 22, 2022 whereby *** ***** went
  on in detail about his current situation and how his business failed and that he is the victim of
  multiple individuals and businesses interfering with his life. It was explained to *** ***** that we
  are here to help him but he has to follow certain steps and procedures, the first of which is that he
  has to sign and return the documents sent to him to allow us to file with the State to represent
  him. He advised that he would go to the local library and send back the requested (and needed)
  documents.
  
  Thereafter, *** ***** contacted Justice Tax to advise that he did not receive the documents. He
  claimed that Justice Tax was incompetent as he has premium email service and that we never sent
  the documents. Note: our server shows the documents sent to the email address he provided. He
  further advised that he was going out of town and to call him on Thursday, December 29th at
  9:00am. *** ***** was called at that time and during the call he stated that Justice Tax is
  incompetent a second time because the representative that he spoke with previously lied to him by
  telling him that the Case Manager lives in Boston (Note: what was told to *** ***** is that the
  Case Manager is from Boston). He again states he does not have the POA in his email and asks for
  it to be (regular) mailed to him. *** ***** was advised that we would accommodate him by
  mailing the POA to him and will again send him the POA by email just in case he can now retrieve it
  and electronically sign and send back so we can move forward with filing the POA and pulling his
  transcripts. *** ***** called back a second time on the 29th ranting that the Justice Tax
  representative he spoke with earlier lied to him again and allegedly told him that he did receive the
  POA but that he threw it in the trash. (Note: What the Case Manager told him was that maybe the
  email went into his trash or spam folder by mistake and to look there).
  
  A third call was made by *** ***** on December 29th at which time he advised that due to the
  incompetence of Justice Tax he wanted to cancel and wanted his money back. As is standard
  protocol, a representative from our Client Care department reached out to *** ***** to find out
  what happened and how to resolve. During that call, *** ***** advised that he was stressed and
  that it was not our fault and that he wanted to continue with Justice Tax handling his matter. He
  was remined that we still needed his POA and that as soon as he gets the one sent via email or the
  one put in the mail to sign and send back. He advised he would.
  
  The following Monday, January 2nd, *** ***** called the Company and advised that he wanted to
  cancel. Thereafter, he would call Justice Tax multiple times on a daily basis. He insisted on
  speaking with the person from Client Care who calmed him down and was nice to him. That
  individual was a lunch at the time so *** ***** was transferred to a Manager to address his
  concerns.
  
  During this call, it was explained to *** ***** that his request for cancellation was with the Client
  Care department and is being reviewed as work was in fact performed on his file. Note: this was
  24 hours after his request for cancellation. *** ***** was quite animated on this call and was not
  understanding what was being told to him, to wit: that the representative was at lunch, that the
  Manager was not fully familiar with his case and circumstances and that when the representative
  was back, he would have him call him. *** ***** insisted on a more precise time line and refund
  amount advising that if he did not get answers now, he would “call his people and they will take
  care of it” going on to state that “I have resources and this is going to end badly for you” adding
  that “you have 72 hours to get me my money”. This call went on for 48 minutes with *** *****
  being incoherent and the Manager trying to calm him down telling him that it will be resolved but
  he has to wait for the person in charge to review and contact him when he gets back from lunch.
  Subsequent attempts to contact and address this matter with *** ***** were unsuccessful.
  
  On January 5th, 2023, a Senior Manager of Company contacted *** ***** after review of his file. Mr.
  Campi agreed to a refund amount of his fees paid per the contract and the closing paperwork was
  sent to him at that time. He was advised that as soon as he receives and returns his refund form
  he will receive his monies the following day. *** ***** signed and sent back his refund form on
  January 10th and the refund was processed that same day.
  
  This matter has been contractually resolved to the satisfaction of all parties. 
  
  Thank you for providing Justice Tax the opportunity to provide this response.
  
  We look forward to the resolution of this matter.
  
  Respectfully submitted,
  Justice Tax

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by the Senior Consultant **** ***** that Justice Tax has a 5 star rating and been in business for 21 years and they have helped many people who were in the same position that I am in. I was transferred to ******* ***** & he somehow got some information on my back taxes and said I have some old liens on my property that he can get removed. I mentioned to him that I was wanting to get a Reverse Mortgage but I had to get those liens off my property. He tells me what their fee is which was a bit pricey but I am in a position of loosing everything if I didn't get any help right away. He set me up with a loan of $9,950 from the bank that they work with so they will get paid for their services. About 2 weeks later I received a call from Mr. ***** saying in a round about way that he cannot help me and that I should call Reverse Mortgage to see if they can get me enough money on the equity of my home to pay IRS off. I was livid that I was given all these promises and then later tell me they can't help me. I called the bank to cancel that loan and they informed me that Justice Tax would have to agree to cancel the contract before the loan can be cancelled. I talked to Mr. ***** yesterday and told him I wanted to cancel my contract with them so that the bank can cancel that loan before the first payment comes due on Nov. 4th. He asked if he lowered the price, would I reconsider? I don't trust anything Mr ***** has to offer. I looked up what Justice Tax really charges and what I found was and I'm quoting "that fees vary depending on the size and complexity of each case. However, you can expect the cost of Justice Tax services to start at $450. According to Justice Tax, the average customer will pay $3950 in fees." unquote. My question is, why am I being charged almost 3 times that amount?? I lost my husband in 2020 and barely surviving on social security. I should have never called Justice Tax for help. Please help me in any way you can.
  ****** *****

  

  Business Response

  Date: 11/04/2022

  Dear Ms.
  *******:
  
    Thank you
  for forwarding the written concerns of our Client, ****** ***** to our office
  for review and response.  Due to the confidential nature of our Client’s
  financial and tax status, this response will be limited to non-confidential
  matters.  If you require additional information or response, please
  advise.
  
  Mrs. *****
  became a client of Justice Tax on or about October 5, 2022.  She presented
  with a complex tax situation with existing liens and significant outstanding
  debt owed to the IRS and owning multiple real estate assets with significant
  equity available to satisfy this debt.  This tax obligation was joint with
  her deceased husband. It was STRONGLY recommended that she enter into an
  Affordable Settlement Plan with the IRS and pull the equity out of one of her
  properties to satisfy and release the IRS debt in full and most likely wind up
  with additional monies in her pocket.  The issue is that what the Client
  wanted to occur, she would not qualify for due to her ownership of multiple
  assets.  This was explained to her on multiple occasions.  At all
  times material hereto, Justice Tax was able to and was prepared to represent
  and resolve her outstanding debt owed to the IRS, release the existing liens
  and allow her to proceed forward debt free.  This would have also allowed
  her to achieve her other goal, to wit: to secure a Reverse Mortgage on her
  other property to provide ample income to meet her ongoing
  expenses.   Again, Justice Tax prepared and presented the best
  resolution for our Client.
  
  Each case and
  Client that Justice Tax represents is unique and each client is evaluated as to
  what services they need and what the cost of those services will be.  The
  resolution structure that Justice Tax prepared for Mrs. ***** was in the best
  interest of our Client.  Justice Tax remains prepared to represent and
  advocate for our Client and resolve her current tax debt. 
  
  We have
  continued to reach out to our Client to discuss the status of this matter and
  resolve any outstanding issues.   
  
  We look forward
  to the resolution of this matter.
  
  Respectfully
  submitted,
  
  Justice Tax

  

  Business Response

  Date: 01/26/2023

  Re:      Inquiry of ****** *****
  ID#:  ********
  
  Dear Ms.
  ********
  
  Please be
  advised that we are in receipt of the supplemental inquiry filed by our former
  Client ****** *****.  As this matter was
  fully briefed and resolved by BBB Arbitration, Justice Tax (“Company”) will
  limit this response specifically to the claim by Ms. *****, to wit:  that allegedly Justice Tax “did not carry out
  the resolution as promised”.  Such is not
  the case.
  
  After a full
  hearing in front of the Arbitrator Company was advised that we would be
  receiving a decision within three (3) business days from the date of the
  hearing.  Due to issues with transmission
  and receipt of the findings, Company did not receive the findings until January
  10, 2023.  Incident to the hearing and as
  supported by the findings, Client was fully aware that she was not receiving a “refund”
  (i.e.: a payment made directly to her).  Rather, and as clearly represented to her, she was going to receive a
  reduction on her outstanding loan balance in the same way that she received her
  first adjustment which also was by a reduction in her outstanding loan
  balance.  This in compliance with the
  decision of the Arbitrator.
  
  Again as for the
  timing of this transaction, Company received the decision of the Arbitrator on
  Tuesday, January 10, 2023. In compliance, Company sent to the BBB the Refund
  and Release form which Ms. ***** was required to sign.  The BBB sent it to Mrs. ***** that same day
  and it was returned to Company on Wednesday, January 11th.  Representatives of Company initiated the loan
  reduction that same day.  It was
  acknowledged by the Lender who advised they would process accordingly.  The Lender acknowledged to Company that they
  had adjusted Ms. *****’s account on January 20th.
  
  At all times
  material hereto, Company complied with all requirements and directives incident
  to this matter and the findings of the Arbitrator.  Receipt of the loan reduction can be verified
  with Ms. *****.
  
  Thank you for
  affording us the opportunity to respond and to provide the facts and
  circumstances as they transpired.
  
  Please confirm
  that this matter is resolved at this juncture. 
  
  
  Respectfully
  submitted,
  
  Justice Tax

  Customer Answer

  Date: 01/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** *****

  
  

  
  

  
  

   

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained this company to negotiate on my behalf With the IRS to find out exactly why i owed back taxes, tyr to negotiate a settlement or payment plan. Then they were to do my 2021 Income taxes. They never found out why I owed the money just the IRS said so. I went ahead and agreed to the payment plan with the IRS. They finally completed my 2021 income tax forms on April 15 the day taxes were due. She stated I owed $11,342.00 for 2021 and would add $150.00 to my payment plan agreement. I never got an acknowledgement from the IRS about the change in scheduled payment. I have email my contact at Justice Tax on several occasions with no response to address this particular issue. When I agreed to do this I was told they would find out the exact reason as to why I owed this money and then negotiate a settlement. I am requested only that they do what they said or refund my money.

  

  Business Response

  Date: 08/24/2022

  
  
  August 24, 2022
  
  SENT VIA EMAIL: ****
  ******* (*****************)
  BBB of Northeast Florida &
  Southeast Atlantic
  4417 Beach Blvd., Suite 202
  Jacksonville, FL  32207
  
  Re: ****** ** ******
  BBB ID: ********
  
  Dear Ms. *******:
  
  Please be advised that we are in
  receipt of the inquiry by our  (former) client,
  ****** ** ****** (“Client”). The following is in response.
  
  *** ****** asserts that he
  retained Justice Tax (“Company”) to negotiate on his behalf with the IRS
  regarding his past due taxes as well as to negotiate a settlement/payment plan
  with the IRS for such back taxes owed.  Finally,
  *** ****** advises that he also retained Company to review his 2020 tax return
  and file his 2021 income taxes with the IRS.   He is correct and those are in fact the Services provided by Company for
  and on behalf of Client.  Finally, **.
  ****** maintains that Company was not responsive to his requests for
  information.  Such is not the case.
  
  Due to the confidential nature of
  the dealings between, and Services provided by Company to Client, coupled with
  the public posting of this response, we are limited in what we can disclose
  regarding the representation, financial condition, and the personal tax matters
  of our Client.  However, let it suffice
  to say that *** ******’s contracted for Services were satisfactorily completed
  on or about May 6, 2022, including the filing of all tax returns and the
  negotiation and completion of an Installment Agreement on behalf of *** ****** with
  the IRS.  Additionally, between December
  2021 and May 2022 (approximately 6 months) there was routine communication
  between Company and Client, much of which was repeated requests by Company to
  Client to provide necessary information and documentation to further Client’s
  case.
  
  *** ****** was routinely updated
  on the status of his matters and detailed explanations were provided by Company
  representatives as to the then current status of Client’s tax obligations, what
  was being negotiated on his behalf and what those amounts would be that he
  would be required to pay toward his  balances.  Throughout this process, options were provided to Client and fully
  discussed with him.  Additionally, prior
  to the final resolution and submission of the Installment Agreement, Client was
  contacted, his options discussed, a decision was made by Client and that
  decision was reflected in Client’s approval and the submission of the
  Installment Agreement. 
  
  
  
  
  
  All of Clients’ contracted for
  Services were provided and paid for.  Client
  has and continues to receive the benefits of the Services provided by
  Company. 
  
  We would be happy to address any
  concerns that *** ****** has directly between he and representatives of Justice
  Tax.  May I suggest that he reach out to
  our Client Care Department at ******************** or toll free at ***** ********. 
  
  We hope that this response
  provides you with clarification and explanation regarding the status of
  Client’s matter.
  
  
  Thank you for providing Justice
  Tax with the opportunity to address this matter and provide a detail of the facts
  and events as they occurred.
  
  If you have any questions in the
  interim, please contact a Justice Tax representative.  Thank you for your attention to this matter.
  
  
  Respectfully submitted,
  Justice Tax LLC