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Business Profile

Tax Consultant

Justice Tax, LLC

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Justice Tax back in September 2024. I was told my case was complex and that I would need to pay $5250.00 before they could actively begin working my case. I paid $1100.04 upfront on September 9, 2024, and $4149.96 on November 7, 2024. Since that time, I have had two different case workers, have been asked for my Power of Attorney document to be signed twice, the portal says I have only completed 88% of my information which is not accurate. I have sent over 40 emails asking for status of my case and why the portal only says I have completed 88% and maybe 6 of those emails have been responded to. No resolution to the portal issue. Just to tell me about setting up a payment plan. A payment plan is not what I was told I was paying the higher fees for. I was told I could most likely get this debt extinguished. I was told they are Tax Attorneys and could provide me services that ****** *** ****** could not. This company is not responding, and I feel I have paid for services not rendered or promised. I am requesting a full refund so I can take my business elsewhere.

    Business Response

    Date: 05/20/2025



    May
    20, 2025

    SENT VIA EMAIL:  ****************
    BBB ** ********* ******* * *********
    ********
    **** ***** ****** ***** ***
    ************* **  *****

    Attn: *****
    *********

    Re: Matter of ***** *******
    ID: ********

    Dear Ms. *********:

    Please be advised that Justice Tax (“Company”) is in receipt
    of a copy of the inquiry by our client, ***** ******* (“Client”) filed with
    your office. 
    The gravamen of *** ******* inquiry is that 1) She became a
    Client in September 2024 and that as of May of 2025, services have not been
    rendered as promised.  2) that Client
    maintains that she has sent “over 40 emails” and they have not been responded
    to.  3) that the Resolution that she has
    agreed to involve a payment plan and that Company promised her that “most likely the debt would be extinguished.”
    Respectfully, based on the facts and circumstances as they
    occurred, the above is not accurate.

    Client contracted with Company for an Affordable Payment Pan
    for both State (********* and Federal
    resolution.  Client was fully aware of
    the Services she was contracted for and was also aware that the objective was
    to place her in an Installment Agreement in which she would pay off her debt
    over time, not that her debt(s) would be extinguished (thus the name
    “Affordable Payment Plan”, not “Affordable Debt Extinguishment”. )
    As for the alleged urgency of getting her case moving at a
    faster pace, yes, that was the case based on the Client’s situation. She was
    the subject of a very aggressive third-party collection agency acting on behalf
    of the State of ********.  Was it
    necessary for Client to pay up front for the contracted Services?  Yes, because of the urgency of protecting
    Client by placing her into an affordable payment plan to stay off the
    collections.  This is exactly what was
    done.  Had Client been responsive to
    requests, her state resolution would have been completed much quicker.

    It should also be noted (as was explained to Client) that
    the State o ******** only negotiates and accepts Installment Agreements
    (payments made over time) unless of course, the taxpayer (Client) can pay the
    debt off in full but given the fact that Client was the subject of aggressive
    collection action and Client had numerous years of tax debt, this was not an
    option.  The other way in which the debt
    can be negotiated is through an Offer in Compromise which requires that Client
    be insolvent, which thankfully she is not. 
    Therefore, all the work, negotiations and Services provided by Company
    were in compliance with the contracted (and agreed to) Services. Client has
    (and will continue) to receive all the Services she was promised. 

    Regarding Client’s statement that she sent “over 40 emails”
    to Company, even a cursory review of Company records and Client’s file does not
    support this assertion.  Quite the
    contrary. Company and the Case Manager assigned to Client’s case actively was
    trying to reach  out to Client to provide
    documents and information in support of the resolution plan.  Below is just a sample of the attempts by
    Clients assigned Case Manager to reach Client to no avail. 
    (SEE ATTACHED PDF)

    Finally, it should be noted that Client requested a payment
    plan and in fact has accepted the Installment Agreement with the State of
    ******** and her plan will begin in July. 
    Company can now finalize the resolution of Client’s federal debt and the
    negotiation of a federal Installment Agreement.

    Again, all contracted for Services have been provided by
    Company and Company is prepared to finalize the remaining resolution.  Practically speaking, it does not make sense
    for Client to take her business elsewhere as to do so would be more costly for
    Client in both time and resources.

    Company is prepared to work with Client but it requires
    Client to work with Company.

    Thank you for providing us with the opportunity to clarify
    the status of this matter at this juncture.

    Respectfully submitted,
    Justice Tax

    Customer Answer

    Date: 05/27/2025



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because:  I would like to point out that the call logs attached to the response from the business is during my work hours.  I specifically asked to be communicated with via emails as I cannot take personal calls at my desk during work hours.  I did communicate via phone when the call was scheduled via email and I was able to be away from my desk.  I communicated this several times to the two case mgrs that were assigned to my case.  I receive many spam calls on my cell phone and my vm is constantly full due to them.    I also communicated this to my case workers.  Please provide email responses.

    They are addressing the ******** tax debt only.   I was not told at the time I signed up that I would be offered only a payment plan resolution.   I can do that myself.  I was told that due to my multiple years of tax debt that Attorneys would be involved.  They have made no effort on the Federal side at all.  I have responded to every email they have sent me.   They are the ones who have not responded to my emails.  It was only when I filed this complaint did ****** reach out to me with the ******** offer of compromise.   I have not received the services I paid for and the services I received is something I could have done myself.  I have not signed an installment agreement.  If this company worked diligently as they say on my ******** tax debt.  Please show proof of the hours spent and the dates because I do not have two communications between November 2024 and May 2025.  May being when I filed this complaint.  What is the status of my Federal situation?


    Regards,


    ***** *******






    Business Response

    Date: 05/29/2025


    May
    29, 2025

    SENT VIA EMAIL:  ****************
    BBB ** ********* ******* * *********
    ********
    **** ***** ****** ***** ***
    ************* **  *****

    Attn: *****
    *********

    Re: Matter of ***** *******
    ID: ********

    Dear Ms. *********:

    Please be advised that Justice Tax (“Company”) is in receipt
    of the response by our client, ***** ******* (“Client”) filed with your
    office. 
    The primary issues that Client raises are basically the same
    as those raised in her initial inquiry and responded to by Company on May 20,
    2025.  A copy of such response is
    incorporated herein by reference. 

    Notwithstanding, Client maintains that Company only
    contacted Client during her work hours and that she had no contact with client
    between November 2024 and May 2025.  Such
    is not the case.  Company file reflects
    53 Client notes evidencing work on Client’s matter during this time frame and
    26 of these notes are to/from notes and conversations with Client. 

    Client also maintains that Company only worked on her state
    issues with the state of ******** and no work was performed on the Federal tax
    debt.  Again, such is not the case.  The required documentation and information
    provided by Client was not accurate and did not confirm with the Financial
    Disclosure Form that Client submitted. If Client works with Company to correct
    these discrepancies, Company will be able to finalize the federal filing and
    reduce Client’s current showing obligation by almost fifty percent.

    The balance of Client’s issues raised in her reply has
    previously been addressed and there nothing additional to add. Notwithstanding the foregoing, Company has been and remains
    committed to assist Client and provide the balance of the contracted for
    Services.  Should Client wish to discuss
    a termination of her contract and a reasonable resolution, she can contact
    Company, and we will be happy to discuss it with her. 

    Thank you for providing us with the opportunity to clarify
    the status of this matter at this juncture.

    Respectfully submitted,
    Justice Tax

    Customer Answer

    Date: 05/30/2025



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because:They say they have 52 commuications back and forth with me.  18 of those communications was to schedule phone time with ********* ******.  That was in October.  20+ communications were with **** ****** over my payment arrangement.  In January I had to reach out to ********* and ask if she was still on my case.  That was 3 emails of no response.  ****** reached out to me in Feb to tell me that a tax professional is reviewing my case for options.  That was Feb 12th.   Never heard back from him until I sent email asking status.   I expressed to him that the portal continue to say I have only filled out 88% of my profile.   I filled everything out.   He was supposed to look into that and never got back with me.  Only a fraction of the communications I have had with them has been information on my case.   it is only when I reach out after a few months to ask the status.  it takes at least 3 emails to even get that response.    I have obtained  more information from them in the course of this complaint than I have in the past 6 months.  Yes 52 emails sounds like they are working but look at the context of those emails.    Like a said, only a fraction of that number is actually productive information.    Most of them are from me asking for status and trying to figure out who is working my case.   


    Regards,


    ***** *******






    Business Response

    Date: 05/30/2025

    May 30, 2025

    SENT VIA EMAIL: ****************
    BBB ** ********* ******* * ********* ********
    **** ***** ****** ***** ***
    ************* ** *****

    Attn: ***** *********

    Re: Matter of ***** *******
    ID: ********

    Dear Ms. *********:

    Please be advised that Justice Tax (“Company”) is in receipt of the third reply from our client, ***** ******* (“Client”) filed with your office.

    Again, the primary issues that Client raises are basically the same as those raised in her initial inquiry, second response and now third reply. Company has responded now for the third time.

    As set forth in the prior responses, Company has been and remains committed to assist Client and provide the balance of the contracted for Services. Alternatively, should Client wish to discuss a termination of her contract and a reasonable resolution, she can contact Company, and we will be happy to discuss it with her.

    Thank you for providing us with the opportunity to clarify the status of this matter at this juncture.

    Respectfully submitted,
    Justice Tax

    Customer Answer

    Date: 06/02/2025

    Ok, I will accept this resolution only if Justice Tax will agree to communicate with me via email only.   I cannot talk about tax issues during my work hours at my desk and I cannot be away from my desk for the lengths of time it takes to discuss matters with Justice Tax.  I will to be communicated with regarding status of my case at least once a month.   I do not think this request is unreasonable.  If Justice Tax agrees to these two things.   I will consider this BBB case closed and will continue my business with Justice Tax.

     

  • Initial Complaint

    Date:04/29/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Justice Tax has taken $8950 from our family and not provided any of the services they had promised. They were supposed to help us reduce the fees owed to the *** but they didn't do this. We've spoken to countless people who told us they were working on it. This business is a scam and I hope they pay their dues for all the hurt and damage they have done to consumers. They prey on people who are in a desperate place and take complete control of their situation. We want our money back and will do whatever it takes to do that. ***** ******, one of their Finance Managers promised us we would be able to reduce fees. The owner of this business, ** *******, should be in jail. Absolutely sickening!! JUSTICE TAX IS A SCAM!!! RUN THE OTHER WAY!!!

    Business Response

    Date: 05/12/2025

    May 12, 2025

    SENT VIA EMAIL: ****************
    *** ** ********* ******* * ********* ********
    **** ***** ****** ***** ***
    ************* ** *****

    Attn: ***** *********

    Re: Matter of ******* **********
    ID: ********


    Dear *** *********:

    Please be advised that Justice Tax (“Company”) is in receipt of a copy of your correspondence dated May 12, 2025, referring to correspondence dated April 28, 2025, regarding our Client(s) **** * **** and ******* ********** (“Client”). Apologies for not responding sooner but we did not have this inquiry letter in our system until you provided it today.

    The gravamen of Client’s issue/allegation is that they feel that they were not provided the Services that they had been promised. They also maintain that they were promised that the fees (interest and penalties) owed to the *** would be reduced. The balance of their correspondence and inquiry to your office are inflammatory and threatening statements which have no merit and will not be responded to.

    As specifically concerns the above two substantive issues, Client fails to advise what Services were not provided that were promised. Client contracted with Company for the preparation of ******* *** ***** ****** ******) tax return services and a Power of Attorney Consultation for ******* *** *******, both of which were provided. Company representatives have reviewed Client’s file to try to ascertain what Services were not provided and based on the intake notes, Client Services Agreement signed by Client, extensive emails, telephone calls and other communications and the absence of any prior complaints and concerns by Client over the past ten months, Company is unable to ascertain Client’s specific concerns in order to address.

    As of the date of this response, Company is waiting for the prepared and submitted tax returns to post and be accepted. As such, the tax filing Services have been completed. The only other pending issue raised is the alleged promise that fees (interest and penalties) owned to the *** would be reduced. Again, if this is the issue of concern by Client, this too is being addressed.

    Client was the subject of a significant assessment by the state/*** and was also the subject of significant interest and penalties for failure to pay. It was explained to Client on multiple occasions that in order for Company to consider any abatement of penalties (interest would continue to accrue), Client had to f***t be compliant, and the resolution had to be completed. This was explained to Client on multiple occasions and acknowledged by Client. Currently, all Client has to do is to decide on the appropriate resolution presented by Company and determine what amount (by virtue of a buy down of the outstanding tax debt) Client is prepared to pay on a monthly basis or payment in full. At no time material hereto did any representative of Company “promise us (Client) we would be able to reduce fees”.

    Company is unable to disclose in detail the facts and circumstances surrounding Clients’ matter and Company’s representation. Client contacted Company last week and requested to speak with a Senior representative of Management. An email was sent and phone call placed to Client asking what the issue(s) were so that when a member of Management contacted Client the conversation would be productive and Company would be able to understand what Client’s issue was. Client did not respond. Nevertheless, a member of Senior Management did have a scheduled call with Client on Friday, May 9, 2025, at 2:00pm. The Member did in fact contact Client at the scheduled time but Client did not answer. The following email was sent to Client immediately (2:14pm) after the phone call was placed.

    Dear **** *** ******** I received a note from ***** ****** that you were available to speak today at 2:00pm. I scheduled a call for this time. I did call you at 2:00pm but you did not pick up. I left a voice mail. You can contact Justice Tax on Monday and we can reschedule for another date and time. In the interim, if you would like to email the undersigned with what you would like to discuss, that would streamline our call. Company has not received any response to this email or telephone call.

    It should be noted that all contracted for Services have been provided and all fees paid to date have been earned. Company is available to assist Client and address their concerns but in order to do so, Client would need to contact Company in a responsible manner.

    Thank you for providing us with the opportunity to respond to this matter. We look forward to a mutually satisfactory resolution.

    Respectfully submitted,
    Justice Tax
  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extremely poor service; I reached out to Justice Tax at the end of last year following an IRS audit. Despite encountering negative reviews, I inquired about them, and their response was that they cannot satisfy everyone. I somewhat concurred with their viewpoint and decided to utilize their services. They assured me they would negotiate my IRS balance, but after months of weekly calls and receiving vague responses about waiting for my transcripts, I received another IRS letter indicating my balance had increased by an additional $3,000. After paying Justice Tax nearly $4,000, they sent me a payment arrangement letter that I could have easily arranged myself with the **** They failed to negotiate my balance and simply took my money without providing any substantial assistance. I attempted to contact them multiple times, but ******, the individual handling my case, never answered or returned my calls. they are exceedingly dishonest.

    Business Response

    Date: 04/29/2025

    April 28, 2025

    SENT VIA EMAIL:  ***************************
    BBB of ***************** & ******************
    ***************************
    ************, *******; 32207

    Attn: ***** *********

    Re: Matter of Ady Mariano 
    ID: ********


    Dear Ms. ************************ be advised that Justice Tax (Company) is in receipt of a copy of the inquiry by our former client, **** ******* (Client) filed with your office.  
    The gravamen of Mr. ******** issues is that he feels he received poor service from Company and that the balance that he owed to the *** increased over time.  Finally, Client claims that no one responded to his concerns.  Simply put, such is not the case.  

    What is important is to first note what Services Client contracted for with Company.  Client contracted for a Privacy Protection Plan (PPP).  Client was adamant that he did not want to disclose any of his financials or financial situation to the **** As such, this impacted the type of Services that were available to Client. Client was fully aware of this and made this decision after detailed conversations and discussions with Company representatives. 

    While Client did not specifically include in his statement to the BBB certain other unfounded allegations that he made in other forums, Client did maintain that someone told me that once the *** was submitted that interest would stop.  This is not accurate and was not told to him for two reasons.   First, that is not what is reflected in conversations that Client had with Company representatives.  Second, that does not happen.  Did Client accrue penalties and interest while his case was being prepared and negotiated with the ***?  Yes.  Was Client made aware of this?  Yes, on multiple occasions.  Specifically given the fact that Client forwarded to his Company assigned Case Manager the CP22A that Client received which clearly shows that interest was accruing.   

    Client came to Company knowing that the Notice of Deficiency that he received showed his tax assessment and penalty amount and it was explained to Client that interest would (and does) continue to accrue and that the full assessment needed to first post to his account with the *** before the actual penalties and interest can be determined.  It was also explained to Client that there is no provision to prevent the interest assessment unless you can prove that the *** caused the delay and in the case of Client, they did not.  

    There was no delay or inordinate amount of time between the time that Client contracted for Services and a final resolution was presented to him (and which he accepted).  It should be noted that the Final Resolution negotiated by Company  resulted in a savings for Client.

    It was explained to Client on multiple occasions that his resolution was timely submitted by Company but the acceptance was subject to the approval of the **** It was also explained to Client that once the resolution was approved by the *** and accepted by Client that Company would then he would be able to be considered for a First Time Abatement (***) and that Company was prepared to advocate to the *** for consideration (which would have reduced his penalties).  Rather than work with Company to timely and efficiently handle the resolution, Client became erratic and demanding and wanted the resolution of his matter NOW.  This is further evidenced by Clients actions in posting unfounded negative reviews instead of trying to work out his issues with Company.  

    Again, all contracted for Services have been provided by Company and all fees earned by Company.  Company is/was prepared to assist Client further but this requires Client to work with Company in a responsible matter, which Client has failed to do to date.   

    Thank you for providing us with the opportunity to clarify the status of this matter at this juncture. 

    Respectfully submitted, 
    Justice Tax

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called Justice Tax looking for help with my tax problem. After looking at my situation they said they could help and get my penalties reduced. They charged me $3800.00 took 6 months and did absolutely nothing. This is a scam company. Do not trust Justice Tax or use them for any reason

    Business Response

    Date: 04/15/2025

    April 15, 2025

    SENT VIA EMAIL: ***************************
    BBB of ***************** & ******************
    ***************************
    **********************

    Attn: ****** **********

    Re: Matter of **** *******
    ID ******** ************************************************** be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our client **** ******* (Client).

    Representatives of Company reached out to Mr. ******* upon receipt of the inquiry from your office as Clients matter was properly and satisfactorily resolved prior to receipt of the inquiry by Company and Client advised that he was pleased with the resolution filed with *** and work done by Company on Clients behalf.

    Unfortunately, there was a prior delay in confirming the status of Clients matter with Client and during this short time frame Client filed the inquiry with your office. Client advised that he immediately reached out to the BBB to withdraw his inquiry advising that he was pleased Companys with Companys services.

    You may confirm this status with Client directly.

    Thank you for allowing us the opportunity to respond and clarify this matter.



    Respectfully submitted,
    Justice Tax
  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Justice Tax LLc out of ************ ******* regarding their lack of service. On November 25 2024, during a conversation with a representative from Justice Tax LLc,I disclosed my situation to *******.I disclosed to him that I was a disabled senior citizen on at home dyalasis. Also I only hAVE SSDI as my only income.he made many promises of what his company could do for me and my situation. He stated that his company could decrease my state tax. And get me a low payment plan.i explained that I could not pay his company fee all at once. He said he could get me financing with no hard inquiry on my credit report. That was the first false statement. I was told by him. That all the collection letters and interest would stop.That was the second false statement. I continued to get letters and incurred interest. I called Justice Tax in January after I received another collection letter threatening a lien on my personal assets. I was informed that ******* was not there anymore the young lady that I talked to said she was going to handle it. I was contacted a few days later. She said she had talked to to her tax professional and he/or she felt that the state would not take an offer and compromise. This is what he or she thought after going over my case. I was then given an amount for a payment plan that I could not make.Why couldn&#**;t they submit an offer and compromise. They got paid and didn&#**;t do anything. I&#**;m paying off the loan and I contacted the state.The payment plan amount that the state quoted me was the same amount that Justice Tax LLc gave me.H35313130**30303031H got paid to do nothing but make the same phone call I did.The ***************************** informed me on how to do a offer and compromise. I was given 45 to submit the offer and that the letters would discontinue during the 45 day grace ******* I am awaiting their response. I feel I should get my money back to pay back the loan I took out for the services that Justice Tax LLC didn&#**;t provide. Thankfully Revell ******* q

    Business Response

    Date: 04/28/2025



    April 28, 2025

    SENT VIA EMAIL:  ***************************
    BBB of ***************** & ******************
    ***************************
    ************, *******; 32207

    Attn: ****** **********

    Re: Matter of Revell *******
    ID: ********


    Dear Ms. ********************* be advised that Justice Tax (Company) is in receipt of a copy of the inquiry by our client, Revell ******* (Client) filed with your office. 
    The gravamen of Mr. ******** issues concern is interest in decreasing his state tax obligations, entering into a low payment plan to the state and inquiring about a payment plan or *** (Offer in Compromise) or other resolution with the state.  Let me state from the outset that all of these Services were in fact provided to Client (until Client chose to deal with the State of Georgia on his own).

    Clients case began on 12/04/24 after a review of Clients current and past tax history.  A Welcome Call took place with Client on 12/6/24 at which time the Case Manager assigned to Clients matter went over in detail the contracted for Services, what was needed, the timing of matters and what to expect going forward. Client understood this process.  A Power of Attorney was executed by Client which allowed representatives of Company to conduct a Balance & Compliance (B&C) review of Clients tax status and after doing so, another detailed conversation was had with Client wherein the results of the B&C  was discussed in detail as well as the options available to Client. 

    Client advised at that time that he was not in a financial position to enter into an Instalment Agreement with the State and was interested in hardship status to avoid payments.  It was explained to Client what the State would and would not accept.  An *** was discussed, and Client was advised that it would be pursued on Clients behalf.  The Case Manager reviewed with Client what documents and information was needed in support of the consideration of an ***. It was made clear to Client that he would need to pay an amount of money to the State in support of the ***.  Client understood. It was also explained to Client that he would need to provide financial information and documentation for the Case Manager to prepare in support of the ***.  The financial information form was reviewed with and filled out by the Case Manager with Client.  The Case Manager thereafter called Client and advised Client that she had emailed him the list of additional documents and information needed.

    Thereafter, upon receipt and review of the information and documentation submitted by Client, the results of the B&C and the fact that Client advised he did not have the ability to pay any monies, Client was advised that in these circumstances, it was not likely that Client would qualify for an ***.  Client advised at that time that he may have to consider other options. At that juncture, the Case Manager and Company had reviewed,prepared and completed the options available to Client (preparation for an Installment Agreement or ***) ready to submit on Clients behalf and had provided Client in detail what and how each of the options would impact Clients tax resolution with the State.

    As a result, Client decided to handle the issue himself with the State and advised Company as such. It should be noted that at all times material hereto and throughout the 5 months that Company provided representation and Services to Client, at no time did Client advise Company of any issues with the Services.  It should also be noted that Company did pursue an *** option (as well as an Installment Agreement), but Client advised that he could not pay anything.
    When Client hears back from the State and is given an amount that he has to pay in connection with the *** (or Installment Agreement) and Client determines that he cannot afford the requested amount, Client will then realize that he should have continued with Company who deals with the State of Georgia (and all other states) routinely and knows how to advocate for Client to secure the lowest and best resolution.

    Again, all contracted for Services have been provided by Company and all fees earned by Company. Company is prepared to assist Client further if and when he hears back from the State or if Client has any questions in the interim. 
    Thank you for providing us with the opportunity to clarify the status of this matter at this juncture.


    Respectfully submitted,
    Justice Tax


    Customer Answer

    Date: 04/28/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: 23170060

    I am rejecting this response because:

    Regards,

    Revell ******* my issue is and I stated it to justice tax that it they did nothing that was promised. No stoppage of collection letters. No stoppage of accrued interest. A reduction of the tax owed. The original representative stated that this is what Justice law would do. The only thing that was done was they called the state and got a payment plan. That was not worth almost 3 thousand dollars.Tell them to play the initial recorded conversation I had with representative *******.. he said all this . If he couldn't do it  He should not have said that Justice Tax LLC. Could do it. Check the tape. Or was it just to get a sale.

    Business Response

    Date: 05/15/2025



    May 14, 2025

    SENT VIA EMAIL:  ***************************
    BBB of ***************** & ******************
    ***************************
    ************, *******; 32207

    Attn: ****** **********

    Re: Matter of Revell *******
    ID: ********

    Dear Ms. ************************* be advised that Justice Tax (Company) is in receipt of a copy of the response to Companys explanation from our client, Revell ******* (Client) filed with your office. The issues raised by Client were the same as those initially raised in his initial inquiry dated April 7, 2025. Company provided a detailed response to the initial inquiry and as such as no new issues have arisen,Company hereby incorporates herein and makes a part hereof its initial response to your office dated April 25, 2025. 

    There is one (new) issue that Client raises regarding his conversation with Company representative, *******.  This call was reviewed and respectfully while the representative did advise Client that once a Power of Attorney was on file with the State that Company would be receiving copies of all correspondence from the State and not to worry, there was no representation that the collection letters would cease as the State (and IRS) have the right to communicate directly with the tax payer. The representative also advised Client that the goal was a reduction in the taxes owed but that while Penalties may be abated once Client is in compliance by subsequent petition, interest would continue to accrue.  All of which were contingent on a review of Clients tax status once transcripts, documents and financial conditions are evaluated for the best possible tax resolution. 

    Again, all contracted for Services have been provided by Company and all fees earned by Company.  It should also be noted that despite Clients inquiry to your office, Company continued to provide Services to Client and Clients contracted for matter was completed and a Closing Letter sent to Client on May 2, 2025, outlining what Client will need to do in support of the negotiated resolution.   

    Thank you for providing us with the opportunity to clarify the status of this matter at this juncture.

    Respectfully submitted,
    Justice Tax

    Customer Answer

    Date: 05/21/2025


    Revell Johnson 
    My reply to the message from
    Justice Tax llc

    No. I do not accept their investigation into my case.Justice Tax says that they listened to the conversation between their representative ******* and myself .After listening to the conversation they declared that he didn't communicate to me all the things he told me they could do. I say that he did. In previous communication with the BBB. I stated everything that ******* at Justice Tax ******* told me that they could do .Not one thing was accomplished. There were no soft credit pull. There were no stoppage of collection letters and accrued interest. Everything that he said was untruthful. I guess he told me all that script just to get commission. Being a disabled senior citizen on dyalasis and a scared consumer I fell for the grift. I should have handled the matter myself. I eventually had to do just that  After I received collection letters I realized that something wasn't right. I contacted Justice Tax ******* again. This is when Justice Tax ******* representative ****** entered in to the picture. I had conversations with her via telephone. She told me how much I needed to pay monthly on a payment plan. This amount that she quoted me was the same amount that the ********************** told me. I then asked about an offer in
    compromise. She told me in her own words. After talking to company Tax Lawyers. It was determined that the State of Georgia would not accept an offer in compromise. This is when I decided to go through the process myself. As I stated before I am awaiting their determination. I say all this to say that whether they accept the offer in compromise or not. At least try. Why am I paying off a loan for almost three dollars. Justice Tax ******* got their money. But. They didn't put in any work other than a phone call. And to add insult to injury. I received a letter from Justice Tax LLC out of ********************. In the letter they list everything that I could do. One of their recommendations was to do a Offer And Compromise. If they can help me in any way. Let them know. If they would have done this in the beginning. We would not be here . I not trying to get anything free. I just wanted a reduction in my tax liability. This is all I wanted. This is what ******* said they could do. I will cc this communication with my state representative and my senators. Maybe they will bring up legislation to control these kinds of practices. I will enclose all the correspondence in this Email 

    Thankfully 

    Revell Johnson 
  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to resolve my tax matter with the ***. They charged me $11000 dollars, of which I paid them approximately $6000 since starting my payment plan with them. They did absolutely nothing for that money. My tax situation with the *** has not improved in any way. I cancelled their services and demanded I be refunded and they initially refused. ***** *******, from their ******************** then agreed to refund me $557. I was told that money was reversed back to my on file debit card on 3/21/25, which I never received. In other words, their tactic is to simply string you along and tell you it should hit your bank anytime within 5 banking days. Its been 10 days. I called my bank and they have absolutely no record of a refund from this company named Justice Tax. There are many bad reviews that people have left for them. They need to be stopped

    Business Response

    Date: 04/14/2025

    April 14, 2025

    SENT VIA EMAIL:  ***************************
    BBB of ***************** & ******************
    ***************************
    ************, *******; 32207

    Attn: ****** **********

    Re: Matter of ******* *****
    ID ******** ************************************************** be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our (former) client ****** ***** (Client). 

    The gravamen of Clients inquiry is that he contracted with Company for Federal tax resolution and agreed to a fee to be paid for Services rendered.  As stated by Client, he only partially paid for Services rendered and cancelled his contract with Company before the balance of the Services could be provided.

    What should be noted is what did in fact transpire, not what Mr. ***** claims happened.

    Company prepared extensive financials and prepared a detailed analysis of the available options to Client based on his current status. Client was offered to be placed in CNC (Currently Not Collectable)status which Client refused.  Client wanted to be considered for an Installment Agreement but given the high amount of his tax debt and the low amount that he wanted to pay, this was not possible,nor would it realistically be accepted given his unemployed status. Additional options were offered to Client to give him the opportunity to seek employment and then Company would be able to justify a reasonable amount to show the *** that Client had the ability to pay and comply with an Installment Agreement. 

    The Case Manager assigned to Clients case contacted Client to discuss various options.  This took place on March 20, 2025,at which time Client notified Company that he wanted to cancel his contract. Client did not express any issue with the Services provided, just with the financial costs of the recommended resolution. 

     A confirming email of the Clients request was sent, and Clients case was cancelled per his request.  The requisite closing paperwork was sent to Client for his signature and return to formally close out his case.  In an effort to assist Client due to his strained financial condition, a refund was also provided to him for those Services not performed.  This was all laid out in detail in correspondence to Client. It was also explained to Client that his refund would process and be credited back to his bank once the paperwork was signed and returned and processed. 

    Client signed and returned the paperwork on 3/21 at 4:11pm.  His refund was processed back to his credit card at 5:07pm that same day.  Company closed out Clients matter at that time.

    Thereafter,Client contacted Company on 3/28 to advise that funds had not been received in his account.  This matter was inquired into by our ********************** and it was verified that the funds had in fact successfully reversed back to his credit card and account number that he provided.  Client thanked the representative and advised he would check his account again.

    Rather than address with Company for further clarification, Client chose to file the instant BBB inquiry making unfounded allegations.

    Client contacted Company again on 3/31 advising that the refund amount had not shown up in his account and was threatening where is my money.  A copy of the full transaction from Company to Clients account showing it cleared Companys account outbound and was received by the account Client provided to Company was sent to Client. It was suggested that Client check to make sure he was looking in the correct account and to address directly with his bank as Company would be unable to deal directly with his bank.  Company also checked all of its ACH transactions (inbound and outbound) for 3/21/25, the date Clients refund was processed, and all of the other transactions had cleared and were confirmed.  This further supports error on Clients side.

    Company has assisted Client in this matter as much as it could.  This matter is closed based on Clients request and all transactions are in order. It is up to Client to address the matter with his bank. Company has not heard anything further from Client since 3/31, so we are confident that Client has received his funds and this matter is concluded. 

    Thank you for allowing us to respond to this matter and to provide the facts and events as they actually occurred.   

    Respectfully submitted,
    Justice Tax
  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Justice Tax in November of 2024 to help me obtain a payment plan with the Pa dept of Revenue. I was told that they could help reduce the amount owed and get penalities removed and ensure no legal action would take place. I was assigned s casecworker **** and every single conversion with her had to be initiated by me. I sent her copies of every file I had prepared for the sales tax office. After months of slow progress and letters from the enforcement office of PA revenue I reached out to **** again who broke down and said she was doing the best she could but was really busy and had asked a co worker with no knowledge of my case or ,apparently, the process to take over.
    ****** then asked me for all the and information I had original provided **** with. In frustration I asked to speak with a supervisor or someone who could help. I then made 2 phone calls every day for a week with no return call. Finally I got through to ****** again and she had someone named **** who did not tell me his position with the company call me back. He knew nothing of my case and couldn't answer any of my questions. He made excuses and blame the PA Dept of Revenue, my bookkeeper and myself for the issues that his company created. He didn't have any authority to help me and was just condescending telling me to not be emotional. I finally got in contact with the revenue dept myself and they were very helpful and we're upset that Justice Tax had done this to someone else
    I would like my money back that I have paid so far since I will need it to pay court costs and fines incurred for not actively keeping up with my resolution of Tax debt since I expected Justice Tax to be doing it

    Business Response

    Date: 04/11/2025

    April 11, 2025

    SENT VIA EMAIL: ****************
    *** ** ********* ******* * ********* ********
    **** ***** ****** ***** ***
    ************* ** *****

    Attn: ****** ********** 
    Re: Matter of **** **** 
    ** ******** (“Client”)

    Dear *** ***********

    Please be advised we are in receipt of the inquiry by our client **** **** (“Client”). Please excuse the delay in response, but we have been actively dealing with *** **** to address and clarify issues she has raised. We are awaiting a response from her in an effort to resolve this matter at this juncture. In the event that this matter is not resolved within the next seven (7) days, we will provide the BBB a formal response.

    Thank you for your attention to this matter.

    Respectfully submitted,

    Justice Tax
  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 11th 2024 I contacted Justice tax. I was assured multiple times that my issue of **** ****** *** returns could be addressed. I told the customer service rep along with my assigned case manger I did not have the information needed. This was the reason I was seeking professional assistance. I was assured that Justice tax would be able to assist with this.

    I agreed to sing for services. Payments were made as agreed upon. Services were not rendered as agreed upon.

    It was made clear on multiple occasions I did not have tax information. On those occasions I was assured that Justice could still perform requested services.

    Multiple unanswered phone calls and emails later. I was informed that services could not be performed. I was advised to estimate tax due. Again feom the begining I was open and honest. I do not uave this information
    Justice asked for information that I made clear on day one I did not have.

    Just has levied allegations that I am asking them to commit fraud. When the one service I requested was to take care of the missing information in question. I made this clear in my very first phone call and every call after.
    I was never told or advised that Justice may bot ve able to perform information gathering service.

    Justice did not perform services agreed upon and paid for.

    Justice has sent a non disclosure agreement in exchange for $294.

    Business Response

    Date: 02/04/2025

    Attn: ***** ********* Re: Matter of ******* ***** ID ******** (“Client”) Dear *** *********: Please be advised we are in receipt of the inquiry by our client ******* ***** (“Client”). Please excuse the delay in response but we were trying to find alternative sources to assist the Client in gathering the requested information for continued representation of Client. The gravamen of the issues raised by ******* concern her inability to locate necessary documentation and information concerning her income and expenses which are needed to prepare and file her tax returns for prior years income. She also indicates that she advised representatives of Justice Tax (“Company”) that she did not have or could not locate the necessary support documentation and information and that she conveyed this to Company representatives. She did, and Company advised her that we would do what we could to assist her in locating the requested documentation and information. We would like to clarify a few points and provide additional information relevant to the facts, circumstances and events as they transpired. Client initially advised that she was unable to locate Form ****** to substantiate her (and her husband’s) income. Fortunately, she was able to locate them. What Client was not able to locate and is relevant to Client’s tax filing is proof of expenses incurred to offset claimed income. Client initially advised Company representatives that she was not sure what years she owed for and needed to be amended and Company representatives did tell her to the effect of “don’t worry about that, once we are able to look further into your matter and pull your *** transcripts we can determine and adjust for the years that you owe”. We did not want to charge her for services that may not have been needed. Client was concerned about the cost of the filings and Services and at that juncture given that Client did not know the years she needed to file (she thought maybe she needed to file 2018, 2019, 2020 and 2021. She did not think that she needed to file for tax year 2022 but may also need to file for 2023. Client was advised again that once we receive the Transcripts we could make that determination but for example, if Client has already been the subject of an *** ******** ************** function of the *** then she would then need to have an Audit Reconsideration done but again, as Client was not clear on her filing status, neither was Company at that time. Client was anxious and wanted definitive confirmation of the services and years to be worked on and the final fee for Services. Client was informed at that time that she had to be a bit patient (as it had only been a total of 5 business days since the initial conversation (10/15) and her inquiry (10/22). Again, Client was advised that as soon as the Transcripts were received and reviewed, a representative would reach out to her, and we would have a clear path forward. Client understood and expressed that she was just anxious, but she was satisfied with the response. The Transcripts were thereafter received and reviewed by the Case Manager and an extensive and substantive call was had with Client regarding the current and future status of both her and her spouses tax filing obligations. Note: We are unable to disclose the content of the call with Client as it involves details of Client (and spouses) financial and tax status. Let it suffice to say that Client questions were answered, a projected course of action put in place and a detailed explanation of what documents, information and cooperation was needed from Client. It was also explained to Client that due to the complexities of her tax situation and her inability to provide the requested support documentation and information that her case could take between 4-12 months to for the *** to assess any liability on her and/or her spouse but that during this period of time we would be working on her file (she resided and generated income from two states). Client advised Company that she would handle some of the filing years on her own and Company agreed to adjust the fee for Services accordingly which was in fact done. A ************* *** ********* (****) was sent to Client to review, fill out and remit back to Company. Client did finally return the **** to Company but upon receipt, the Case Manager assigned to Client’s case advised Client that it was not accurate as it did not report any self-income for one of the tax years. Company waited for Client to correct and send back. Additionally, the Case Manager requested that Client provide expenses incurred during these tax years as well. In response, Client provided a long list of expenses incurred by her spouse but was unable to provide any back up (receipts, credit card statements, invoices, etc.). In response, the Case Manager advised Client “Thank you for clearing this up for me. I just wanted to make sure he had the opportunity to claim any expenses if there were any. You do not need to update the previous tax organizer, as the tax preparer will base the income off what is reported on the Wage and Income transcript. I hope you have a wonderful day.” Additionally, the Case Manger asked about health insurance expenses, other expenses, any dependents, etc. in an attempt to assist Client to mitigate any tax exposure. Further, Client advised that she would have her spouse reach out to his employer to try to gather any expenses that can be proven. Over the next few weeks, multiple emails and telephone calls were had between Case Manager and Client working to try to piece together the documentation and information requested and needed to further Client’s tax filings. All of this (the bits and pieces) were turned over to the assigned Tax Preparer to try to prepare the contracted for tax returns. Bottom line is that there were significant gaps and missing information in the income and expenses claimed by Client which proved difficult to prepare and at times may have frustrated Client. Did the Case Manger routinely push Client to find alternative ways to find the needed information? Yes. Was an inordinate amount of time spent on this endeavor by the Case Manager and the Tax Preparer? Yes. At no time was Client ever asked to “guess” what her and her spouse’s income was. Rather, Client was asked to review her records and bank statements to establish and accurate income amount (based on deposits/paid expenses). Without reliable information and documentation, the Company could not and would not file false returns despite Client’s frustration and insistence that Company complete the returns based on what Client was saying, not providing. Unfortunately, Client then contacted Company and requested to cancel. Client’s file was reviewed, and it was determined that in effort to accommodate Client a refund would be tendered to Client and one in fact was. The work performed by the Company far exceeded the fees paid to date by the Client and were in compliance with the Contract agreed to and executed by Client. Despite this, Company would have continued to work with Client and still remains willing to do so but Client has to cooperate. We do hope that this clarifies and finally resolves this matter at this juncture. Please advise if you have any questions in the interim. Thank you. Respectfully submitted, Justice Tax
  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After many failed attempts to contact the *** on our own, we understood the importance of hiring a professional power of attorney to represent our business in an effort to create an affordable payment plan with the ***. By Summer, 2023 - we had hired Justice Tax, LLC to help set up a payment plan with the *** after falling behind on 941s. It is now January, 2025 and we are no further than the day we signed and PAID Justice Tax, LLC $12,000.00 to resolve this issue. We have since received notices to garnish wages, withhold tax returns and lien filings on real estate properties. The only response we get from **** *** **** at Justice Tax, LLC is - "The *** agent will not respond to us. We have left messages for the agent to contact us and have yet to hear back. As soon as we hear back from the agent, we will update you." and another 60 days go by. The amount of interest and penalties have since doubled the original amount owed to the ***. The *** has since taken over $40,000.00 from our business checking account, personal retirement accounts and tax returns which has impacted our ability to effectively agree to an affordable payment plan. Within the last 30 days we have received a letter that a lien has been placed on the business owner's personal property! Give us the $12,000.00 back OR reconcile this issue immediately! It has been well over 14 months since signing with the firm with no resolve. WE NEED ANSWERS! Why hasn't a certified returned receipt letter been sent to the *** agent if they are not responding to phone calls and emails? Why have we not received a break down of monies applied to the amounts due, as promised by **** *** ****? There continues to be a lack of communication from those at Justice Tax, LLC and we need this issue resolve immediately.

    Business Response

    Date: 01/22/2025

    To
    Whom It May Concern:

    Please
    be advised that Justice Tax (“Company”) is in receipt of the inquiry submitted
    to your office regarding the concerns of our Client, **** ******* (“Client”).

    The
    gravamen of Clients “complaint” is that Company has not acted timely on
    providing a final resolution to Client’s business matter and extensive debts
    owed to the ***. Secondly, that Client has not received updates regarding the
    status of the expected resolution. 

    First and foremost, it is important to understand what services Client contracted
    for.  Client retained Company for a
    business (not personal) consultation for his business as well as personal
    individual tax balances.  Both categories
    of services are subject to the review and directives of a Revenue Officer on
    behalf of the ***.

    Client was “on boarded” with Company
    and an extensive “Welcome Call” took place on or about September 9, 2023,
    wherein Company requested significant documents and information in support of
    the business and personal status of Client’s then current tax situation given
    the amounts owed by Client and Client’s prior dealings with the ***.   Company requested and received transcripts
    from the *** evidencing Client’s past and current status with the ***.  On or about November 20, 2023, Client was
    advised at that that as a result of the initial contact with the *** by Company
    representatives that the *** advised that it would take between 6-8 weeks for
    the *** to review and appoint a Revenue Officer assigned to Clients (business
    and personal) matters. 

    Client was also
    advised at that time that “The date listed above is our expectation
    based on the information provided to our team. A variety of factors could
    impact this date, but I will be sure to inform you of any adjustments or
    changes.” Company representatives were in contact with the *** over
    the following 6-8 weeks as represented and to try to press the issue and
    confirm the appointment of the Revenue Officer assigned to Client’s case.  As of February
    2024, no Officer had been assigned, and Clients’ case was being reviewed. Company representatives contacted Client to provide update
    and status and at that time Client advised that he received a levy notice from
    the ***.  Company continued to call and
    contact the *** to no avail.  Company
    reached out to the Division Supervisor as well. 

    Unfortunately, it was not until October of 2024 that the
    Revenue Officer became responsive.  This
    is not acceptable to either Company or to Client. Company will reach out to Client to work with Client toward
    a mutually agreeable course of action and accommodation to Client.

    Thank you for bringing this matter to our attention. 

    Respectfully
    submitted,

    Justice Tax

    Bcc:
  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of the year , early January 2024. I hire justice tax llc to help me with my tax filing. I was assigned to a tax consultant **** ******** on January 25, 2024 and he made first contact. February ******* all documents needed to file my taxes were submitted. On April 16, 2024, I have not heard from the company if they filed my taxes, i come to find out i was reassigned to another tax consultant and my taxes were not filed. Also, i was notified that they requested an extension to file my taxes, which I was not aware about the request for tax extensions. For the third time i was reassigned to another tax consultant and I was promised that I would be taking care of. When the tax was finally filed and submitted to ***. I was told i owe more than $28,000.00 to ***. Which i paid in full on September 27, 2024. Last week I received a mail from *** that i owe $313.48 for late fee and interest accumulated. I called the Justice Tax llc to get an explanation about the late fee and interest. I was told since my case was closed. I needed to pay more to open my tax case for them to help me and get an explanation regarding my filed taxes. I believe I am being extorted to get explanations Also, after speaking to *** representatives. My original amount owed to IRS was $27,155.00.due April 15, 2024. i was not informed about it.

    Business Response

    Date: 12/16/2024

    December 11, 2024

    SENT VIA EMAIL:  ***************************
    BBB of ***************** & ******************
    ***************************
    ************,*******; 32207

    Attn:  ***** *********

    Re:Matter of ****** *****
    ID ********* (Client)

    To Whom It May Concern:

    Please be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our Client, ****** *****(Client).

    The gravamen of Clients complaint is that multiple personnel were assigned to her tax matter and that multiple personnel worked on her case.  She is correct, to a point. 

    Client had initial contact with her Debt Consultant, ****, who reviewed with Client her current situation and established a plan for her delinquent and outstanding tax matters to be handled.  Procedurally,once the Debt Consultant has the initial conversation with Client and Client is accepted into the Justice Tax Program, Client is assigned to a Case Manager.This occurred.  As the case progressed and Company was able to pull Client IRS transcripts and delve deeper into Clients matter, it became apparent that that Client would be better suited to have her case managed by a specialized Case Manager. As such, her case was in fact transferred to a better suited Case Manager. This is done all of the time and is seamless to the Client. 

    Client thereafter asserts that she sent everything to Company in response to Companys initial request for information and documentation.  She did send some documents, but not all of the documents requested and needed.  The Case Manager thereafter notified Client of the missing documents and information needed. It took the Client months to respond to the Case Manager and when documents were received, they were insufficient and came through in unusable format.  Thereafter it took an additional two months for Client to remedy this deficiency.  Client was fully aware that without this documentation in readable form that her taxes could not be properly prepared.  Client was also fully aware that the additional information that was previously requested was not previously sent. 


    When Company finally received the proper and complete documentation on July 9, 2024,the tax preparer in conjunction with the Case Manger was able to complete and file Clients tax returns July 11, 2024, TWO DAYS AFTER RECEIVING THE REQUIRED INFORMATION. 

    Client maintains that Company filed an extension of time to file her taxes without her knowledge.  As previously stated, Company could not meet the initial April 15, 2024 deadline as Client had not provided the necessary document so an extension was in order to protect the Client.  *********** not field this extension, Client would have been the subject of additional penalties and interest.  This is a good example why when a client takes an inordinate amount of time to respond, Company must take action on Clients behalf.  

    Finally, Client maintains that Company was the cause of additional monies being paid or assessed against Client. Such is not the case.  When Client contacted ************ filing of her taxes to inquire about penalty letter (Failure to Pay Penalties), Client failed to allow the proper person/Department within Company to respond to her and fully explain what the letter she received was for, what could have been done to mitigate and what actions the Company would take on Clients behalf.Rather Client contacted your office and also posted spurious comments on social media which are unfounded and actionable. In other words, Client did not allow Company to address the penalty assessment.
    It should be noted that the resolution services provided by Company to Client resulted in a significant reduction and savings in Clients debt amount owed. 

    Company is interested in resolving this matter with Client despite the fact that Clients case is closed and resolved satisfactorily. All Client is doing is complaining to multiple sources with one sided complaint without advising that her tax situation was vastly improved by the services and work performed by Company. Should Client not cease and desist from such conduct, Company shall exercise any and all legal and our equitable remedies available. 

    We do hope that this clarifies and resolves this matter at this juncture.  Please advise if you have any questions in the interim.  Thank you.


    Respectfully submitted,
    Justice Tax

    WJS:jw
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