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Business Profile

Garage Door Repair

Garage Door Guys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

This profile includes complaints for Garage Door Guys's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Garage Door Guys has 4 locations, listed below.

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    • Garage Door Guys

      128 36th Ave S Jax Bch, FL 32250-6018

    • Garage Door Guys

      5th Street South Jacksonville Beach, FL 32250

    • Garage Door Guys

      3948 3rd Steet South #324 Jacksonville Beach, FL 32250

    • Garage Door Guys

      128 36th Ave South Jacksonville Beach, FL 32250-6018

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this business for the past 6 years to replace springs on my garage door and then replace the garage door opener itself. When the spring broke again after a few years I called to ask them to fix it and they told me that they do not have a warranty for more than a year. Clearly on my receipt is a 10 year warranty on the springs and 3 year warranty on the opener. They refused to honor this and told me that they would then just charge me for labor. When I continued to explain that I have the receipts, they still refused to honor their own warranty. I called another company who came out and helped us get the garage door open and then reviewed the current situation and explained that the previous work was done horribly incorrect thus the reason we are having issues. Knowing that this might be a sales ploy, I confirmed their findings with another reputable company and the same results. So not only did the Garage Door guys refuse to honor their warranty, but the work they did caused the issues that I am having. In dealing with the co-owner **** (he would not provide his last name when I asked) he was overly rude and hostile when I was explaining the issues. The website for Garage Door guys says service in one hour or less which is not true. We had to call another company to help us get the door open. The Garage Door Guy company is so shady and not at all quality service. Avoid using this company at all costs. It cost me about $1,200 for their poor work & products and a whole lot of bad attitude.

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The owner of the company agreed to perform a garage door repair and required payment of $500 up front. Payment was made via credit card and job was scheduled. Called back to confirm appointment date/time and owner stated he needed pictures of the interior before he could come out to fix the door and could not confirm the appointment. I expressed my concern about the delay and needing to look for another company and the owner become very unprofessional, raised his voice and told me I should. I requested my money back and he stated deposited are non refundable. I did not place a deposit, I paid for a repair which didnt happen.Im requesting an apology from the owner and my money back.

    Garage Door Guys is NOT a BBB Accredited Business.

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