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Review fromMarta M
Date: 07/26/2022
1 starMarta M
Date: 07/26/2022
I am *********************** and I write because of the poor services of FPL. I bought an ** with FPL a year ago. I request maintenance before the year. Also, a bought a ******************* I call for the *********** that supposes to be before the year. However, they charge for the first tune-up. I called on July 23rd for services with *************************. The customer services commented that on Sunday it will cost me $100 and ***** cannot come. I said why I have to pay if I had a services plan. Also, I prefer ***** because of his good service. The *** set an appointment on Monday 5-7 because that was the only time available for *****. On Monday at 5 pm, I called FPL. *** said that is not ***** who will come and she argue because who did the appointment didn't write his name. I gently accepted. However, everything starts getting worse. The *** ************************* said that the technician ***** Burchitschon was late. He was not only late (7:30 pm). Furthermore, he was highly unprofessional. He ask for a ladder as well for the ** drained. In addition, it will be a charge of $39 plus other charges. I couldn't believe it!. I call to *** ******** and she said that the company policy charges for the services. No matter what I explained about the time of the new ** (which should work perfectly) and *********** services pay purchased. She contacts the *** manager and she denied authorization for the services. ******** expressed that only one person is the ** manager can and will take 74 hours. Summer 100 grade with no ** since 23rd and wait 5 days just to speak with Manager. I expect to FPL fix the problem and replace that tuneup that was an inappropriate te charge. I am wondering if is this the standard practice for a company such as FPL.
FPL Energy Services Inc
Date: 07/27/2022
Florida Power & Light Company (FPL) works with all of our customers to ensure we provide excellent and efficient service, and we are always working on improving our operations. We're also committed to protecting our customer's privacy, which is why we do not discuss matters related to a specific customer's account publicly. We apologize for any misunderstandings and any inconvenience this situation has caused you and will be contacting you to discuss your concerns.
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