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Business Profile

Moving Brokers

Navistar Van Lines LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Brokers.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am owed a refund and not able to get one during the entire contact with them I been given the run around about it they under quoted me then said I owed more money I paid them there were several 3rd parties invited called ***** answers they say they see it in system where I am due this money since Early October I cash app the beginning payment to someone name ******************* everything seem to be a scam at the time of delivery more money was owed they a complete scam and a fraud ************* I did see reviews before I used the old saying if it sounds to good to be true.

  • Initial Complaint

    Date:12/13/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I schedule a move with this company from ***** to MS. *** contract said I had 72 hours to cancel. I canceled within 72 hours. *** customer service manager emailed and confirmed I would get a full refund. I have never received payment. I called three times to check on status of the refund and they tell me I have to wait for accounting. I asked if I can speak to someone in accounting and they say I can only leave a voicemail. *** email from the customer service manager was on 9/13/22 which confirms I am owed the full refund of the deposit I placed. It has been entirely too long to issue the payment. It is not disputed I am owed $1,428.00.

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We scheduled our move on 18th July for 29th or 30th Jul. To finalize the plan we deposited 700+$ as advance. We were told that you would get a confirmation call 48hrs prior to confirm if the move will be on the 29th or 30th. We didnt receive any call till the 27th, on the 29th evening I called to confirm again then they said your window of the move is on the 30th between **** and the driver will give you a call 30 mins prior to reaching. We were called by the driver today around 2:45 pm CST to say that they are late and will reach after 2.5 hrs since they are in ********* (approx 200 miles from my place) At 5 pm we get another call from the driver that they will not come today but tomorrow at 10 AM (07/31) - I had already given notice to the apartment about vacating today We were told that we will get a confirmation call for time and date (out of 29th and 30th) 48 hrs in advance - We received no calls at all Despite calling you and ******** care, we did not get any call from the driver except today (07/30) - which was about being late and then about coming tomorrow (7/31) as we expected, no one came to pick up on 31st as well - and again after being repeatedly told that they will come today Since the driver did not call or come at 10 AM as promised, we called customer care and then the driver called us to say he will be here in 6 hours. After 6 hours, he said he will take another 2 hours. Finally, he did not come or called. We were given a date of 29th/30th July and no one came until today 31st July. We are being provided with time/information so many times during these days that were all false. Till that time we realized its a scam to collect the deposit money. Then harass the customer to the point that they cancel the move. It now seemed all planned as eventually the truck in a very bad shape came on 1st and we decided to not use them for the move. We wasted money, time, and energy, were off from the office and were totally mentally harassed. The main thing is we are not the only one, so many people had this exact same experience with this company. I learned so many things with this experience 1- do not trust ****** review 2- fraud can happen to anyone so if organizations are suggesting to protect yourself then do that. This company had 100+ complaints in National Consumer Complaint Database then why they are not being stopped? Please protect the community.

  • Initial Complaint

    Date:11/19/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had many issues with employees of Navistar Vanlines lying to me and my mother and I have pages of notes in regards to that, but at this point, I am trying to collect $500 that they owe us. I am attaching an email trail that started on 7/14/22 with their confirmation that they had overcharged us $500 and that they would be mailing us a check within 30 days. As you will see in the email trail, they have committed numerous times to sending a check and even that they had sent the check. This has been ongoing for over 4 months now and I have also called them numerous times. All we want at this point is to receive the $500 they owe us. Their employees will flat out lie to you to get you off the phone or to respond to an email. I also plan to file a complaint with the Attorney General as this company should not be in business the way they treat their customers and the many other BBB complaints clearly show this.

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The updated cancellation policy from the business stated I can cancel up to 72 hours before the move. When I called to cancel service, I was told that was not the policy and I would not be eligible for a refund.

  • Initial Complaint

    Date:10/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a quote for a move. They neglected to tell us they were a broker not the actual movers. **** the movers arrived they charged 5k over quite. We had no choice but pay because we were moving almost 700 miles. **** the shipment arrived we are missing over $1000 worth of things and they will not return phone calls, emails or text messages.

  • Initial Complaint

    Date:10/26/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $1368 to them for upcoming move. They then had someone call back and go through the inventory and said I owed another $500. I refused because I had gotten rid of several large items from when originally quoted. Come moving day I could get in contact with no one and no one showed up. When texting the cell of the sales person complaining that no one has shown up... the return message was, "You got scammed....deal with it!" Sales rep. was: ************************Navistar Van Lines ******************************************************** Phone: ************** DOT #: ******* MC #: *******

  • Initial Complaint

    Date:10/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2022 we hired Navistar Van Lines to move my son's belongings from ******, ** to ********* **. We were overall unhappy with the service. They failed to deliver all items and asked my son to drive to ************ from ************ to pick up the remaining items! They tried to charge ** over $600 for a shuttle to take the items to our home instead of the storage facility down the road. The main complaint is, they overcharged me $412 which they readily admitted. They have been promising a refund since JULY 2022. I have at least a dozen emails where Navistar customer service represented that the payment was approved and would be sent soon. IT NEVER ARRIVED. I would like my refund and to note the poor service we received.

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 8, 2022: Date of transaction July 8, 2022: Paid deposit of $2090.00 July 11, 2022: Cancelled transaction (within the 72 hours contract allotted for a full refund July 20, 2022: **************** said refund check would be in the mail in **** business days July 20-October 18, 2022: many calls, text, emails October 18, 2022: **************** reply to email: Will follow up with accounting to get a status update Account: ******* Client: ***********************

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to have furniture moved out of state only to find out (the day before) that the wrong truck was ordered and they couldn't deliver to my residence and I would need to pay an additional ****** dollars to have a shuttle relocate my things. I chose to cancel the process and requested a refund. I was told to allow ***** business days before I received my refund. It has now been 4 months and I continue to get the run around from their customer service reps: "I've emailed accounting for an update", but there's no response from accounting, manager or anyone. - Date of transaction: 6/24 - Amount Paid: $1134.00 - Job order # ******* - Company promised I would receive a refund within ***** business days - There's been 20 emails an 10 phone calls to get this resolved and I continue to get the run around. Website: http://navistarvanlines.com Email: ***************************** Phone: **********

Navistar Van Lines LLC is NOT a BBB Accredited Business.

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