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Business Profile

Moving Brokers

Navistar Van Lines LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Brokers.

Reviews

Customer Review Ratings

1.97/5 stars

Average of 91 Customer Reviews

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Review Details

  • Review fromDennis C

    Date: 11/26/2023

    1 star
    We got ******* when we moved here a year and a half ago with this company. They quoted us a $6000 move compared to everyone else wanting $15,000. We gave them a nonrefundable $2000 deposit they called a couple weeks later to go over All the stuff that we had and then was told it would be $12,000 and that we would have to give another nonrefundable deposit. So if we didnt continue with them, we wouldve lost our first $2000 deposit. They were still cheaper than everyone else so we gave them more money to secure the new price. When the movers came they stopped halfway through the move and said they were done. Ask them what they were talking about and they said we had met our max ********** They wanted to charge us thousands of dollars more and wouldve brought our total moving cost to $22,000! We told them to go to h*** and we rented a moving truck to move the rest of the stuff ourselves. All in all, we couldve had any other trustworthy company do it for $15-$16,000. it cost us $20,000 plus I had to rent a U-Haul truck and drive it myself with the rest of our stuff while my wife had to drive in our vehicle separately with our pets the entire way from ***** to ************. It was a nightmare and we tried to seek retribution from about the $10,000 worth of damage that they caused in the move. We had photos of ruined antiques and broken *****. No one would do anything about it and then they just go out of business. They even threatened a lawsuit against us we wrote bad reviews about them. My wife lost half of her retirement fund to them and they just did not care about a disabled veteran and his retired nurse wife
  • Review fromMelanie M

    Date: 11/12/2023

    1 star
    Horrible company. Dont use them. They lost or damaged many of my mothers belongings, including family treasures. Some damage was due to rain during transport, as the truck leaked.
  • Review fromKaren M

    Date: 08/24/2023

    1 star
    Horrible, just horrible experience. Navistar cheated ** out of $7000 by providing only half a truck and the driver. The are not a moving company, they are a BROKER who hires anyone they can get. We had to hire people to help load, get help from family and friends. To get our furniture from the truck, we had to pay the balance and lost everything we had put down- about $6800. One mover took home OUR piano and said we gave it to him. I was devastated- it was my late dad's and was now 7 hours away, we settled for $200 with the driver but still angry about it.The promises made by this company will be false statements.... do not believe all the hype they promise. We not only lost money on them, we had to rent 2 UHaul trucks and 3 trailers to finish what they didn't do. Sad to say, but we were totally ripped off!
  • Review fromTina D

    Date: 07/10/2023

    1 star
    IF YOU VALUE YOUR POSSESSIONS, STAY AWAY!!!If I could give them less than one star I would. They damaged our antique furniture, only brought pieces of other furniture and they ribbed is blind. All of our boxes had been gone through, they "lost" a queen sized mattress and box spring, a compound miter saw and countless collectables. When I tried to file a claim, they said to file it with the people they contacted with and the contractors said to file with Navistar. I was NEVER able to speak with the original person I set the move up with. We had to raise the money for the cost of the move (we're 2 disabled woman), and we ended up getting robbed with no where to turn.
  • Review fromLeann P

    Date: 06/13/2023

    1 star
    Worst experience I have ever had! Nothing but a scam. First they said just about $10,000 then it went to approximately $13,000 finally it was just about $20,000. I have called several times no one answers the phone and or returns my phone call. We also have a lost box that a person at Navistar told me it was at a warehouse! *** called several times to find out where my box was no answer or return call. Also said all of our items would be covered by their insurance, that were damaged or broken, we had almost $20,000 in damage and broken stuff insurance would only give ** $254. Nothing but a scam. I highly Do not recommend this company. Stay away from then.They take your money and wash their hands of you, also said all of our items would be put on one truck and go straight to where we moved! Another lie, it was transported to several locations loaded and unloaded and then loaded again. Probably why we had so much damaged and broken items.Again nothing but a joke scamming company.
  • Review fromMa W

    Date: 05/12/2023

    1 star
    DO NOT CALL OR USE THIS COMPANY. SCAMMERS....This company is not registered with ******************************* to carry HOUSEHOLD GOODS.The worst! ******* with Navistar quoted me a price and took my inventory. Upon arrival to my home, the third party movers reviewed and tripled the rate that ******* quoted. It was horrible because I needed to move out, my closing the next day so I was basically stuck with paying the 2nd payment.When the movers arrived, I watched them attempt to back up into my driveway. Unfortunately, the driver was not paying attention to his surroundings. He hit my neighbors parked car that was easily visible if he would have looked out of his driver side mirror. When I came outside to ask look at the vehicle and ask him what happened, he denied hitting the car. After stating I wanted my neighbor to check for damage, he threatened that I would be charged more if they went over the two hour timeframe to unload the truck.
  • Review fromJustin R

    Date: 04/23/2023

    1 star
    Scammed me out of $2000 by demanding a zelle payment upfront. They directed me to their ****** reviews, which on the surface seemed very positive. Later found out all the positive reviews were from fake accounts. Said they had their own van lines and werent a broker. Found they lied on the licensing site and they were a broker with highest level of complaints. Figured out it was a bait & switch scam only a week before moving and luckily was able to get a pods delivered and moved everything through that.They never refunded me (this occured April/May of 2022. Reported them to ******* Bureau responsible for carrier licensing, but it just kept getting based from bureau to bureau.Don't even consider this "mover". It's a scam, you will lose money, their quotes are fake, and/or you will lose everything you put on whomever they shop it out to to pick up your stuff. You have been warned.
  • Review fromRegina J

    Date: 12/29/2022

    1 star
    A** hole people and company!!! Dont waste your or energy!!!! Crooks crooks!!
  • Review fromTheah S

    Date: 12/04/2022

    1 star
    If you ever do anything right in your life then DONT USE this company. Ever!!!I cant send this review without choosing a star rating, so of course Ill choose 1 because Im not given the option of negative 1 million!
  • Review fromLiesl N

    Date: 12/02/2022

    1 star
    Unfortunately, my mom found these movers and told me to put down a deposit. I did and then did the research afterward and found all of these reviews. Yes, they're criminals and I'm getting an attorney involved to get my money back. DO NOT USE.

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