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Business Profile

Clothing

Park Candy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from here November 2024 and I was told the item would be coming. I messaged them asking where it was at mid December and they said there was a quality issue and it would eventually come. So today I messaged them I got silence no information. I just wanted my shirt I paid $85.00 for basically they took my money and now they arent saying anything. I want my shirt.

    Business Response

    Date: 01/20/2025

    Dear **** *********-******,

    Thank you for sharing your feedback. I want to sincerely apologize for the delays and any frustration caused during this process.
    After reviewing your order, I see that we were in communication regarding the quality issue that unfortunately delayed production. We followed up with you, and I understand that you chose to keep your order, which we are working diligently to fulfill. Your patience and understanding mean a lot to us, and I want to assure you that we are doing everything possible to get your shirt to you as soon as possible. If you have any additional questions or need further updates, please dont hesitate to reach out directly at ******************************* or through our social media channels.
    Thank you again for your support and for giving us the opportunity to make this right.


    Sincerely,
    ****** ***
    CEO, Park Candy

    Customer Answer

    Date: 01/20/2025

     
    Complaint: 22796599

    I am rejecting this response because:

    They are responding due to the fact that I filed this complaint.   They responded to me one time after I asked about the situation. Not one time after that did they give a weekly response or update. I feel that when a person makes the problem known that company needs to put in due diligence to keep me or anyone else updated.  This company just seems to be very uncaring about shipping issues. So no they didnt keep me updated and only responded when I responded more vocally. Otherwise they would just be completely ignoring me.  It doesnt matter they know they are a horrible company when it comes to shipping.


    Sincerely,

    **** *********-******

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to communicate with them through their website and Instagram. Ive provided pictures even though I paid a little over $40. It is ridiculous to not get a response or a clear answer on what happened or whats going on with my order. Ive been patiently waiting for any type of response or refund or apology, but I have yet to get one. On the tracking, it shows that the package was delivered to just a number with no street name and all of this was provided to the seller in hopes of resolving this issue.

    Customer Answer

    Date: 01/19/2025

    I believe they saw the complaint and they have reached out and refunded me. 

    Business Response

    Date: 01/20/2025

    Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the lack of communication and for any frustration or inconvenience this situation has caused you.
    After reviewing your order, I see that it was cancelled and fully refunded as of January 13, 2025. If you havent already received confirmation of this, please check your email or let us know so we can send you a copy.
    We take concerns like yours very seriously and are working on improving our communication systems to ensure situations like this are resolved more quickly in the future. If you have any further questions or need assistance, please dont hesitate to email us directly at ******************************* or send us a message on Instagram. Thank you for your patience, and again, I am truly sorry for the trouble this caused.
  • Initial Complaint

    Date:12/01/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2024, Park Candy released a September pre-order for some very sought after items. I placed a preorder with the expectation that the preorder would ship in September of 2024. September came and went with no notification or update from Park Candy. I waited a full month before reaching out to them asking for a status update. I received a very apologetic response claiming that my order was in the shipping stage and would be going out soon. It also included a "order delay" link which leads to a worthless page not pertaining to my preorder. Just a general message stating that delays sometimes happen. Either way, this was a lie.ANOTHER month passed with absolutely no word from the company. It is now December with no real explanation or notification of a single delay with this preorder. All the while, this company has supposedly released more and more merchandise over the last few months. I wonder if any of that is even going out. I sent another message to them asking to cancel and refund my order immediately. Suddenly, they aren't responding to me. It's been over 4 days with absolutely no response. I wonder ****** issue is much less with the delays and much more with the absolute lack of communication this company provides their supposed customers. In September, everyone who took place in this preorder should have been sent a notification explaining the delay along with any additional delays if they occur. If I had received monthly updates about the status of the pre-order (so long as they were legitimate), I wouldn't be here writing this complaint. But that doesn't happen. Steer clear of this company as far as you can. Their actions and policies are more in line with a scam than a legitimate business. And based on the other complaints I see here, I'm definitely not the only one. All I want is my money back.

    Business Response

    Date: 01/20/2025

    Dear ****** *******,


    Thank you for sharing your concerns and taking the time to provide feedback about your experience with Park Candy. I want to extend my sincerest apologies for the delays and the lack of communication regarding your preorder. After reviewing your order, I see that it was canceled and fully refunded on December 3, 2024. If you did not receive confirmation of this, please let us know, and we will be happy to send you another copy of the refund confirmation. I understand that our communication fell short of expectations, and I deeply regret the frustration this caused. Weve taken your feedback seriously and are implementing changes to improve our communication with customers, especially during preorder delays. Clear and timely updates are essential, and I am sorry that we didnt meet that standard in this instance.
    If you have any further questions or concerns, feel free to reach out to us directly at ******************************** Thank you for bringing this to our attention, and I appreciate your patience as we work to provide a better experience for our customers.


    Sincerely,
    ****** ***
    CEO, Park Candy

  • Initial Complaint

    Date:09/26/2024

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on February 21, 2024 for a pre-order item with an expected release/ship date of March 2024. It is September 26, 2024 and I have yet to receive my item. I reached out on May 1st to their customer service email to ask about the status of my item and I received no response. I reached out again on July 18th to inquire about the status and I received a response that the item is now expected to ship at the end of ******. ****** came and went, and I still didn't receive my item or updates on the item's progress. I've reached out again on September 7, 14, and 22, and in my last two emails I directly requested that they cancel the order and issue a refund. I have heard no response from the business. The business claims they have a "Pre-Order Updates" page on their website; however, this page has not been updated since June 2024. I am extremely disappointed with the lack of communication. I understand delays happen and I respect that this is a small business, but failing to deliver transparent and timely information is unacceptable.

    Customer Answer

    Date: 09/29/2024

    Two days after filing the complaint, the seller responded and provided a link to cancel the order. I received a refund for the order the following day. 
  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The lack of communication with Park Candy has become frustrating to say the least. I, like many people are frustrated with the lack of communication and customer service. I have been very patient and understanding with the companys unfortunate issue with the purse manufacturer, but it has been almost a year now (I placed an order 7/31/23) that purse orders are delayed. In my opinion, when the issue arose with your previous manufacturer and you decided to hire a new one and start over, peoples orders should have been refunded and new orders halted until production is up and running smoothly. I am a small business owner as well, I get that things out of your control can happen, but leaving orders open for a year, not responding to customers emails or messages is not professional or fair to the customers that keep your business open. I have emailed your team 6 times trying to cancel orders over the last 6 months and NEVER got a response.

    Business Response

    Date: 07/30/2024

    Dear *********,

    We sincerely apologize for the frustration and inconvenience caused by the delays and lack of communication regarding your purse order placed on July 31, 2023. We understand your concerns and deeply regret any dissatisfaction you experienced.

    Due to unforeseen issues with our previous manufacturer, we faced significant delays in fulfilling orders. During this period, we offered refunds and sent multiple updates via email and videos to our subscribers. We also maintained a preorder update page with the latest information. We acknowledge that our customer service response was not up to standard, and we have since made significant improvements in these areas.
    Your purses were shipped and delivered on July 23, 2024. We hope you are satisfied with your purchase. If not, please know that you can return them for a full refund. We appreciate your patience and understanding during this challenging time and are committed to providing better service in the future.

    Thank you for your feedback.

    Best regards,
    Carise

    Customer Answer

    Date: 07/30/2024

     
    Complaint: 21996630

    I am rejecting this response because:
    The company did, at times post updates on the current situation of there purse manufacturing issues via email and social media, but only after months and months of people complaining they had not received there order that was scheduled to ship months earlier and could not get a response from Park Candy on why orders were delayed. The whole situation lasted well over a year and a half and was extremely frustrating. I tried several times to contact customer service to cancel my order, but because the company NEVER responded to my emails (I sent over 5 during the year long wait) I never got my order cancelled or refund. Basically, this company held people money hostage for over a year. Its a shame because the products they sell are adorable, but I will not support a company who does not support there customers. 
  • Initial Complaint

    Date:07/04/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bag from Park Candy on 3/28. There was an update around May saying that bags were starting to ship. It is now July and no bag and no reply to my FB post, multiple emails or website chat. Stay far away from this business.

    Business Response

    Date: 07/30/2024

    Dear ***************************,

    We apologize for any inconvenience you experienced regarding your Llama Bag order from Park Candy. We understand your frustration with the delay in fulfillment. Due to unexpected production delays, there was a lag in shipping these items. During this period, we offered refunds and sent multiple update emails and videos to our subscribers to keep everyone informed. Additionally, we maintained a preorder update page with the latest information. Your order was shipped and delivered on July 18th, 2024. The tracking information is available here: Pitney ***** Tracking. We responded to your inquiries on July 17th with the necessary tracking details.
    We understand that you have submitted a chargeback with your bank. We kindly request that you contact us directly to return the items for a full refund. We value our customers and are committed to resolving any issues promptly. Thank you for your understanding and patience.

    Best regards,
    Carise

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want what I purchased over a year ago. Order ***** Placed Apr 23, 2023 Master ******** Mailbox Backpack - JUNE PREORDER 1 And Order ***** Placed July 3, ********************* Mailbox Backpack - AUGUST PREORDER Ive found Instagram posts (on May 6) that said they would ship in May. Still nothing. But no communication sent to us directly. No tracking number. Sent a email on 5/30. Theres a bot email that has a generic response that theyre shipping in May. To reply back with hi if we wanted customer service to respond. Nothing back. Again, no way to find out where my bags are. Ive now waited 410 days and 339 days. I JUST WANT MY BAGS that they keep making false promises to ship. And theyve adverted sales for halfway to Halloween showing the bag but I still dont have any word. I wouldnt be so upset had we actually been contacted and kept up to date. Or actually received a tracking number. I just want my 2 bags that I paid for.

    Customer Answer

    Date: 06/06/2024

    I want to stress that I dont want a refund as that seems to be all that theyre doing for BBB complaints.  I want what I paid for.   They keep showing videos that theyve received the bags.  But still no shipping info.  Again, I want the bags I purchased, NOT a refund.  

    Customer Answer

    Date: 06/06/2024

    I want to stress that I dont want a refund as that seems to be all that theyre doing for BBB complaints.  I want what I paid for.   They keep showing videos that theyve received the bags.  But still no shipping info.  Again, I want the bags I purchased, NOT a refund.  

    Business Response

    Date: 07/30/2024

    Dear ***********************,


    We sincerely apologize for the delays and lack of communication regarding your orders for the Master ******** Mailbox Backpack and the Mint Main Street Mailbox Backpack. We understand your frustration with the prolonged wait and the difficulties in obtaining timely updates. Due to unforeseen production and fulfillment delays, we experienced significant lags in shipping these items. Throughout this period, we offered refunds and sent multiple updates via email and videos to our subscribers. Additionally, we maintained a preorder update page with the latest information. We acknowledge that our customer service response was lacking and have since overhauled and improved our processes to prevent such issues in the future. We are pleased to inform you that your bags were shipped and delivered on July 26th, 2024. We hope you are enjoying them. We deeply regret any stress or inconvenience caused and appreciate your patience and understanding.

    Thank you for bringing this to our attention, and we are committed to ensuring a better experience for all our customers moving forward.

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased shirt on May 8, 2024. Shirt has not been shipped. Contacted Park Candy several times and have yet to receive any response.

    Business Response

    Date: 07/30/2024

    Dear *******************************,

    We apologize for any inconvenience caused regarding your shirt order placed on May 8, 2024. We understand your concern about the delay and lack of communication.
    As a small business, it sometimes takes us 1-2 weeks to process and ship orders, which can be longer than the 1-2 day shipping options offered by larger companies. Your shirt was delivered on May 28, 2024.
    We are constantly working to improve our processing times and communication with our customers. We appreciate your patience and understanding.

    Thank you for your feedback.

    Best regards,
    Carise

  • Initial Complaint

    Date:04/24/2024

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two bags preorder from Park Candy. I get no response via email fb or other avenues of contact. I have no bags no refund and no communication.Order number Order #***** June 23, 2023 07:15PM Green **** Street Mailbox Backpack - AUGUST PREORDER NOVEMBER PREORDER: 1 BPBT-649627138a641-****** (-$6.40)PC-BAG005-GRN $63.99 $57.59 1 $63.99 $57.59 Paradise Falls Mailbox Backpack - AUGUST PREORDER AUGUST PREORDER: 1 BPBT-649627138a641-****** (-$6.40)PC-BAG005-PDFLLS $63.99 $57.59 1 $63.99 $57.59 $115.18 $12.80 $0.00 $127.98 USD Billing Address Payment Status: ************************************************************************************************************************************************* Shipping Address Fulfillment Status: Unfulfilled ************************* ***************************************************************************************************** I would like a refund. Thank you

    Business Response

    Date: 07/30/2024

    Dear *************************,

    We apologize for the delays and lack of communication you experienced with your orders for the Green **** Street Mailbox Backpack and the Paradise Falls Mailbox Backpack. We understand your frustration and sincerely regret any inconvenience caused.

    Due to unforeseen production and fulfillment delays, there was a significant lag in shipping these items. Throughout this period, we offered refunds and sent multiple updates via email and videos to our subscribers. We also maintained a preorder update page with the latest information. We acknowledge that our customer service response was not up to standard, and we have since made significant improvements in these areas.
    Your items were shipped and delivered on July 16th, 2024. We hope you are satisfied with your purchase. If you are not, please know that you can return them for a refund. We appreciate your patience and understanding during this challenging time and are committed to providing better service in the future.

    Thank you for your feedback.
    Best regards,
    Carise

  • Initial Complaint

    Date:03/19/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please congratulate me! Today, March 19, 2024, marks one year since I placed a pre-order for two identical items from Park Candy, Order #*****, for my sister's birthday on April 21st, and I have yet to receive it. I received a Thank you for Your Order email on March 19th with an estimated delivery of March 29th. I then received an email on May 26th(not March, May) stating the items "are still in production due to some quality control concerns. These bags are amazing and we always want to make sure that we're sending you outstanding leather quality, print clarity, and a theme park durable product every single time" with a new estimated shipping time "between the end of June to early July". I then received an email on July 18th stating the bags were on their way to the warehouse and they would be shipped out late July to early August. The next email was September 3rd stating "all preorder Llama bags were being shipped in September". Another email was sent on September 6th stating the same thing. The next email was October 19th stating there was a "bump in the road" and the "next round of purses were shipping in November". A November 7th email stated the bags were shipping late November-early December". I then received a barrage of emails asking me to buy more items and all the great holiday sales they were having! They sent a Small Business Saturday email on November 25th thanking their "Park Candy family" and talking about all the trials and tribulations they suffered this year...and I have not heard from them since. I have NEVER experienced customer service like this and I pray I never will again. I just want the items I purchased a FULL YEAR AGO. Thank you for your help in this matter.

    Business Response

    Date: 04/02/2024

    Hello, 

    We're following up on the complaint sent by our customer *******. In reference to the their order, we have done our best to update users with consistent information on the current timelines of pre-ordered bags. Unfortunately, due to a variety of shipping and production related delays this timeframe changed frequently and has resulted in a very long wait for the bags. The items in question are now on their way to us, and they are set to ship out to all of our customers in May. We completely understand the *******'s frustraction with the wait, and we have cancelled their order and processed a refund as a result. We've also provided documentation of the refund along with the message we provided the customer. 

    Thanks!

    Customer Answer

    Date: 05/16/2024

    I explicitly stated in my first complaint that I did not wish to cancel my order or get a refund, I just wanted the product I ordered in March of 2023.  *********** refunded my money in an email on April 2nd(see below).  I CLEARLY stated I wanted the items, not the money.  I sent an email back to them right away stating this again and have not heard back.  Now the product is in stock for a more expensive price.  I am blown away that a company is run this way.  I want the items I ordered for the price I originally agreed to pay.

    Hey *******,

    Thanks so much for your patience with us this past year. We truly apologize for the constant delays and timeline changes with our bags. While our bags are finally on the way to us as we speak, we completely understand that you no longer wish to wait. We have cancelled your order for you and processed a refund immediately.

    Please let us know if you have any other questions and we'll be happy to help you out. We do hope you decide to pick up a bag from us in the future as they'll be in stock next next month.

    Thanks,
    Your Friends at Park Candy

    Customer Answer

    Date: 05/17/2024

    I explicitly stated in my first complaint that I did not wish to cancel my order or get a refund, I just wanted the product I ordered in March of 2023.  *********** refunded my money in an email on April 2nd(see below).  I CLEARLY stated I wanted the items, not the money.  I sent an email back to them right away stating this again and have not heard back.  Now the product is in stock for a more expensive price.  I am blown away that a company is run this way.  I want the items I ordered for the price I originally agreed to pay.

    Hey *******,

    Thanks so much for your patience with us this past year. We truly apologize for the constant delays and timeline changes with our bags. While our bags are finally on the way to us as we speak, we completely understand that you no longer wish to wait. We have cancelled your order for you and processed a refund immediately.

    Please let us know if you have any other questions and we'll be happy to help you out. We do hope you decide to pick up a bag from us in the future as they'll be in stock next next month.

    Thanks,
    Your Friends at Park Candy

    Business Response

    Date: 07/30/2024

    We apologize for any confusion and frustration caused by the handling of your order placed in March 2023. We understand your disappointment and regret any miscommunication. When we received multiple messages expressing dissatisfaction with the delay, we mistakenly assumed you preferred a refund to waiting further for your product. We understand now that this was not your intention, and we sincerely apologize for this oversight.

    Your order was refunded on April 2nd, 2024. We deeply regret any inconvenience this caused. If the product is now back in stock at a higher price, we would like to offer you the opportunity to purchase it at your original order price as a gesture of goodwill. Please contact us directly so we can assist you in resolving this matter to your satisfaction. We value your feedback and are committed to improving our communication and service. Thank you for your understanding and patience.

    Best regards,
    Carise

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