Complaints

This profile includes complaints for College Hunks Hauling Junk and Moving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

College Hunks Hauling Junk and Moving has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  College Hunks Hauling Junk and Moving

  1802 4TH Avenue North Lake Worth, FL 33461

  
• 

  College Hunks Hauling Junk and Moving

  2701 Hollywood Blvd Hollywood, FL 33020-4821

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I read the BBB before hiring. They broke SO many of my items, without apology. There are GOUGES in my flat screens, my bed (that they put together) is completely unusable as the whole frame has been damages. They broke a base of an item (then took it to the dumpster bc it was broken). They banged a dresser into a wall which damaged the wall and the item. I heard them slamming my items as they came into my home. Plus they made me take 3 car full of items on my own. They took their time to add to the amount. They drank all of my drinks (not really a problem but should have come prepared), and the 3 MEN stayed inside my condo until I paid although there was damage, which made me extremely uncomfortable as a single woman.

  Business Response

  Date: 12/04/2023

  Unfortunately, there were some damages on her move. Palm Beach ***************** of ******** affairs dictates the process for handling these. Unfortunately, the client has refused to respond to our attempts to reach out and has stopped payment on her check. Stopping payment on a check can be a felony in the ****************. We have refrained from pursuing legal action both civil and criminal and hope that **************** will read this and contact us so that we may handle the damages per code and avoid legal action. The office number is ************ she should speak to *****.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28, we hired two hunks from 2 to 6 to move us from one apartment to another. Our hunks arrived almost 2 hours late. We did not receive a call or anything to tell us they would be running late. This resulted in our new appointment company fining us because we were moving in until 9pm. These hunks were VERY unprofessional, they were blaring music down the hallways with inappropriate profane language. When moving us into our new apartment they dropped a dresser and broke it, they did not apologize or have any condolences and we had to dispose of the broke dresser ourselves. They were here till 9pm and didnt finish putting all the furniture back together that they had taken apart at our previous apartment. They also left things in our previous apartment, these things were heavy items that I am unable to carry resulting in me having to hire more help. In our previous apartment they also broke the kitchen cabinet door, and the door is nowhere to be found. They claim they know nothing about the cabinet door and said that someone must have broken into our apartment and taken our kitchen cabinet door because no one was in there after them. I have attached pictures of the broken dresser and the missing cabinet door. They also left their screwdriver. We are also missing a White ********* bag with make up and prescription medication. And to top off a completely stressful and disastrous day one of them texted me hitting on me. All this being said, I am incredibly disappointed and appalled at the service that was provided. This issue was not resolved and they told me and took months to get anyone to answer. Overall disgusted with the way things were handled and this business should be shut down!

  Business Response

  Date: 10/03/2023

  This was an afternoon job. We have an arrival window of up to three hours due to morning moves. We started the move at 2:**** within the 2:00 to 4:00 arrival window. The move was completed at 9:00PM as stated. Because of the late arrival she was given a discount and only billed for **** hours to be in line with the original estimate.

  Later she filed a claim for damages, which was processed, a check was sent calculated based on the Palm Beach ***************** of ******** Affairs guidelines. She cashed this check on September 15, accepting all claims paid in full.

  Her claim is paid and closed. Thank You.

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20605483
  
  I am rejecting this response because: of the trouble that this company caused and the inappropriate way they responded to the claim. They did not finish the moving job that was paid for.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used College Hunks Hauling Junk to move last November. The process was an absolute disaster from start to finish and management refuses to even do what's right and pay me the minuscule amount they agreed to pay for damages to my property. First of all, I went with CHHJ because I thought they were reputable and had good reviews. Boy was I wrong. I was quoted at first around $2700 for ****hrs of labor and materials to move a 2br home from Sunrise, ** to *********. Then our closing got delayed but we still had to get out so I had CHHJ move our items from the home to a storage unit. The unit was 15 minutes away and the team was so inexperienced it took OVER 8 HOURS, on top of the fact that I watched them drop my things multiple times. I was already scammed there but was assured I would have a better team for the long move. They already had my stuff so what was I gonna do. Fast forward two weeks and we're moving up to *********, I will admit this team was I'm sure briefed on the prior issues so they were a bit more careful and attentive, that is until it was time to move things upstairs. Our largest item was a Peloton Treadmill worth over $3k. In the process of getting it upstairs to my brand new construction home, my stair railing was broken, walls and door frames damaged and my brand new treadmill was seriously scuffed, despite being only a few days old. After contacting them immediately to file a claim, I was told I'd get around $250 for the damage to the treadmill. That's IT. My fault for not buying more coverage but it gets worse. I agreed to the measly payment and requested it be mailed to my new address. It's almost 6 months later and I STILL have not received it and every time I email I get told that management will be on it. I would like a FULL refund for my services because this business is an absolute joke and does not even stand by the bare minimum they say they'll do for their customers.

  Business Response

  Date: 05/16/2023

  We are sorry you were disappointed in our service, what you encountered regarding costs is standard no matter who the mover is.  Once the move goes into storage, the situation creates two full moves. The first day's full move was within the estimate you were billed for 6.5 hours. The second move to ********* took **** hours just over the original estimate. All of our estimates are time and materials and billed as actual time.  All of your belongings have to unloaded into the storage facility, pads if you choose to hold onto that are kept in an outside facility must be rented, we must buy new ones immediately to replenish our trucks for the next move. Reloading your belongings at a later date and moving them to ********* is essentially the original quoted move, the first move is essentially the extra move.

  Regarding the unfortunate damages, the claims process is state regulated. The disposition for this is handled the same by every mover per statute. I am attaching an image of check **** that was mailed on April 27th. 

  At this point we cannot offer an additional discount. All claims were handled per statute and a check was mailed.

  Hopefully this explanation answers your questions. We thank you again for your business and hope that you are settled into your new home.

   

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 19993377
  
  I am rejecting this response because:

  We never received a check. End of story. Also, even your team admitted that the first move shouldn't have even taken 6.5 hours! I was told that should have been a 5 hour job **** We moved a 2 bedroom one story house to storage 15 minutes away. The fact of the matter is that the team that was sent was inexperienced and I had to call our sales rep SEVERAL times because they kept dropping my items. Moving is a stressful endeavor as it is and I paid your company to take care of it as you had a reputation for quality service. If you claim you sent a check you can also see it was never deposited. Also look at when you claim you sent it. APRIL. We moved in November. And it took months of emailing and me leaving a negative review online for you to even do that so clearly standing by the quality of your work is not a priority for your business. I'm still requesting a refund for the services as this response is frankly unacceptable.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/17/2023

  Please give the mail another week. If you still haven't received the check, email our claims department and we will put a stop payment on it and send a replacement. Please also confirm that we have the correct address in *********.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am re-filing my complaint because I DEFINITELY want a refund (I did not select no-contact last time), and I want the franchise owner to stop lying about what happened. There was no removal of items to add extra items because there were NO EXTRA ITEMS. I hired College Hunks, in **********, **, to pack up my house because I had just sold it and had 3 weeks to get everything in order before I left the country to visit my sister for Christmas. My closing date was December 14, 2022 the same day I was leaving.I ordered a large sized *** (from Pods Moving and Storage). I scheduled an estimate to come over on November 29, 2022. This would allow me enough time to order a second *** in case there was not enough room in the first one. The gentleman came over and I walked him through every room in the house and pointed to everything I wanted packed, and everything that I definitely wanted to junk. I asked him if the *** would have enough room for everything and he said yes. I was given the following estimate:Thank you for considering an appointment with College Hunks. We have included an estimate for your upcoming move to this E-Mail. Estimate Details Origin Address: *************************************************************************** Move Quote Information Below is the estimate for the loading for your upcoming relocation with a target date of 12/11. The estimate is based on the information that you provided so changes to the inventory, traffic issues during transport of your items or other unexpected logistical issues may impact the final price.Inventory: || (1) Dresser || (1) Full/Twin **** || (2) King/Qn **** || (1) Nightstands || (1) Arm Chair || (1) Printer || (1) Ladder || (2) Patio Chair || (1) Patio Couch || (1) Patio End Table || (2) Toolchest || (6) Dining Chair || (1) Dining Table || (1) *****in ************* || (1) *****in ************* || (1) Coff/Sofa Tbl || (2) Ottoman || (1) TV/Stereo Stand || (1) Lamps || (30) One Man Boxes || (1) Seater chest ************************ ($646): || (1) 10lb Box of Packing ***** || (1) 4-pc Mirror Pack || (30) Brown ***** Pads || (6) Dish Packs || (10) Large Box || (2) Mattress Bag || (10) Medium Box || (1) Shrink Wrap || (10) Small Box || (2) TV Crate Rental || (5) Wardrobe ******************** Services: || (6) Pack Dish Carton || (10) Pack Large Carton || (10) Pack Medium Box || (10) Pack Small Box || (5) Pack Wardrobe ||Hourly Rate: $199.00 Estimated loading Duration: 6 hours Travel Fee: $149.00 Junk Removal: $1,358.00 Estimated Total Cost: $3,347.00 All of the items to pack are accurate for the furniture. As you can see, I also hired them to pack everything which is why they included the boxes (the wardrobe boxes werent part of the first teams supply when they got to my house so they packed some of my clothes in trash bags). The junk removal was for a few rooms worth of furniture that I did not wish to pack. Again, the estimate professional was walked through every room of my house, and I went over everything with him.The packers were scheduled to begin on the 10th, since I was closing on the morning of the 14th I wanted to have a couple of days just in case something didnt go according to plan. My packers arrived late. They were supposed to begin around 9am that day and did not arrive until the afternoon because they were coming from another house they had to pack.The total time it took to pack my stuff was 2 full days with the pod and an extra day for the remaining stuff they had to junk because they failed to pack the majority of my stuff, including all of my furniture. There was also time taken that their contractor was supposed to patch the hole in my ceiling they caused, but he only came to put in some putty and never returned to finish the work.Here is my first email to College Hunks, detailing what happened and seeing if we could come to some kind of resolution (please note that the send date is Jan 31 because I had been trying to work with College Hunks corporate to get some kind of resolution. The franchise I had an issue with was giving corporate the run around and corporate finally gave me the contact information for the people in charge at my franchise):Tue, Jan 31, 2:03?PM Job #******* - ***************************** in ********** Claim Cases, #******* and #*******,Hello,I am extremely dissatisfied with the job your movers provided and have been trying to get in touch with someone for over a month. I reached out to Corporate and they provided me with your contact information.You quoted me a one day job that took three days; was supposed to fit all my stuff in my large pod but all of my furniture had to be junked because it wouldnt fit. Since this went until the day before I was leaving the country, I had no opportunity to make alternative arrangements.I hired your team for December 10th to pack up my belongings for a move from ********** to ******. While the guys were nice, there were a number of serious issues that happened which caused not only immense emotional distress, but serious financial problems as well.The first man that came over and gave me an estimate told me there was enough room, in the large size pod I rented, for the stuff I wanted to pack to all fit. The packing was scheduled for December 10th and ran over 2 extra days.It was supposed to be a one day job that took over three days to complete .They had to junk ALL of my furniture because they packed the pod so terribly that it wouldnt fit. The second crew on the second day had to repack half the pod and still had to throw out THOUSANDS of dollars worth of furniture in order to get the remainder of my belongings in the pod.The items included a full bedroom furniture set, kitchen table and chairs, desk chair, master queen **** and even all of the linen and towels in my linen closet, plus kitchen appliances like my toaster oven.Because they went over extra days, the final cost went way over estimate and I had no other options because my closing date was that Wednesday. I didnt have any time to hire another company.The packers on the first day put a hole in my ceiling. ***** came to patch and didnt come back to finish the job so I had to close on my house with a hole in the ceiling filled with grey putty, unsanded, unpainted and without the popcorn replaced.I bought the second team dinner because they arrived at my house at 5pm and hadnt eaten the whole day. While the food wasnt a problem, I had teams exhausted from packing up an entire house before they arrived to pack up my house. This meant things went overlooked and they physically didnt have the energy after 8pm to finish the job. This meant additional items I would have otherwise liked to keep had to be junked.In addition to the financial cost:They didnt bring enough boxes and used up my garbage bags to pack my belongings.On the second day I repeatedly told them there is no room for them to pack stuff in my car because I had a ton of stuff to still pack in there, plus my dog and her things, and they actually put a number of items in there AGAINST my permission. I had my car unlocked for a few hours by mistake and when I went to pack it up later that evening, there was almost no room left for me to get things I will need for my drive from ******* to ******.They left stuff in my bathrooms and linen closet. Both teams completely ignored them either to pack or junk. At least one bathroom I had to clean out myself and trash was left all over the house.I could go on. I dont want to have to make a complaint or go to the media, like to CBS 12 News consumer reports, or escalate this even further. I would like a refund since you cost me thousands in lost goods and repairs on closing.***** wrote back to me on Feb 9th after multiple times of trying to reach them (phone, through corporate and additional emails). He decided to spend his email completely lying to me and trying to gaslight me. I use gaslight because he lied to me and tried to convince me that what really happened didnt actually happen despite me having (and providing) evidence to the contrary:********************* Feb 9, 2023, 11:46?AM to ****** *****, me ******, I took some time to answer because I wanted to obtain all of the facts, look at all of the paperwork and interview the estimator as well as the crews. I understand your frustration, I am attaching the inventory that was given to our estimator. We measure everything, you will see 529 cubic feet, this does fall within the published capacity of a *** based on their literature. This is a copy of the items on your quote. Inventory: || (1) Dresser || (1) Full/Twin **** || (2) King/Qn **** || (1) Nightstands || (1) Arm Chair || (1) Printer || (1) Ladder || (2) Patio Chair || (1) Patio Couch || (1) Patio End Table || (2) Toolchest || (6) Dining Chair || (1) Dining Table || (1) *****in ************* || (1) *****in ************* || (1) Coff/Sofa Tbl || (2) Ottoman || (1) TV/Stereo Stand || (1) Lamps || (30) One Man Boxes || (1) Seater chest ************************ ($486): || (1) 4-pc Mirror Pack || (6) Dish Packs || (10) Large Box || (2) Mattress Bag || (10) Medium Box || (1) Shrink Wrap || (10) Small Box || (2) TV Crate Rental || (5) Wardrobe ******************** Services: || (6) Pack Dish Carton || (10) Pack Large Carton || (10) Pack Medium Box || (10) Pack Small Box || (5) Pack Wardrobe ||Junk Removal: $1,358.00 This move is estimated at ****** pounds or ***** cubic feet. When giving you the estimate, there were three categories of items, those to be loaded into the ***, Those that would be removed by our junk removal crews and those that would be staying in the house or handled by you in other ways. This is very standard for us, many clients do not move everything and either dispose, donate, sell or give away items. There was no red flag that you had more items than on the quote. When we came to pack, the items were not 30 cartons worth, but took 60 boxes because everything needed to be packed based on your direction. There was one complete bedroom that we were not given access to till the end and the entire pod was filled. A *** can only hold so much, ordering an additional *** would have alleviated the problem. The items that came out of the *** the second day were items on the original list that were removed so that you could take items that were not on the list, but more important to you. We took out and disposed of substantially more than we originally quoted, again because the scope of work quoted and the actual work were substantially different. Regarding the hole in the ceiling, you specifically told us that if the new owner wanted the repair finished, they would call us. They did not. Again, we are sorry for your distress, we accommodated you as much as possible by repacking the ***, but the fact of the matter is that it holds a finite number of items and was packed to capacity. We wish you the best in your new home in ****** but we feel that we went above and beyond our contract in an effort to make your move go smoothly. Better communication from you regarding the full scope of work at any time before our arrival would have allowed us to make recommendations to you, which would have included ordering a second *** and allowing us to perform a second estimate. Thank You, ********************* ********************************************* ********** and Broward County, ******* O: ************ RWorld Affiliate of the *********************** Graduate RPAC *************** Investor INC.5000 Fastest Growing Companies 2019-2022 ******************** I wrote back to *****, to let him know that he was wrong and to provide him with the correct information. I supplied him with the original estimate that clearly shows that the furniture that his team junked was because they either failed to tell me to get another *** or they failed to pack the *** correctly so my stuff could not fit. There were no surprises. I am still not clear on where I could have possibly hid this mystery stuff he claims is the reason they could not pack the stuff they quoted me. I also want to stress that both days they sent over a team of 3 college students. Both times they came from packing up a whole house literally scheduled before mine. The second day, the team arrived at 5pm and they had not had time to even eat that day. If I hadnt bought them dinner, they either wouldnt have eaten until 9pm that night, or they would have had to leave early. This is not how you treat employees. They are way over-worked and not given adequate time to get food. ***************************** <**********************>Feb 9, 2023, 12:22?PM to *****, *****, ***** *************,I walked the estimator through EVERY room the week before packing. He knew the *** would be what we used, I told him everything that I would want to take or trash and he marked them down. He never said anything to me about needing an additional *** and there was zero way for me to know I needed another one without your direction. The day before closing is not enough time for me to order a new one. This should have been done the week prior. For your convenience, I attached the initial estimate because I signed off on it and it was accurate in listing out what I wanted packed. He failed to let me know the *** was too small and your packers failed in doing the job as laid out in the attached estimate. I have no clue how many boxes are needed or how much space is needed. THAT IS LITERALLY WHY I HIRED YOU. And you did that wrong costing me thousands of dollars.It is not my responsibility to make sure your estimator wrote down what I told him. I walked him through the entire house and specified EXACTLY what I needed to pack and what could be junked. There were no surprises. Your team KNEW what I had in my house. I walked the packers through every room, INCLUDING the last room when they arrived. I walked them all through the entire house each day to go over what was needed and what wasn't. They should have left room for the last mattress. That is poor planning on their part.As for the repair - that is NOT what was communicated. First, ***** should have finished the job that day. He told me he was coming back that same day to finish the repair and he never did. It was communicated to me AFTER I CLOSED ON THE HOUSE that you would need to coordinate with the new owners for the repair. THAT WAS IT. It is NOT their responsibility to call you to fix damage YOU CAUSED. You should have reached out to them to schedule to come back. You didn't even address the fact that your packers OPENED MY CAR WITHOUT MY PERMISSION AND LOADED STUFF IN THERE. This completely threw my trip out of whack and severely impacted what I could take with me.Your crew did not do a good job. I lost a TON OF MONEY both on what I had to spend on your team doing a terrible job packing me, and replacing furniture they could not pack in the ***. Your team screwed up in the estimate and in the packing. There was no planning on how to pack either the *** or the boxes, terrible communication - evidently - on your team's part about what needed to be packed, and absolute disregard for the property.It is YOUR TEAM'S FAULT for not knowing how to pack boxes or a truck/***. If one person comes and says it takes X number of boxes for the job and X number of days, and a whole different group of people come and fail to get the job done as quoted, that is YOUR FAULT and on you.I am livid that you are trying to place the blame on me. I am reaching back out to corporate to let them know how terrible your service is. I will also be reaching out to the media in South ******* to warn other consumers about how you treat your customers. Additionally, I am filing a complaint with both the BBB and the ***** Additionally, If you do not refund my money, I am contacting a lawyer for breach of contract - either for not packing the inventory you clearly knew you had to pack, OR by not honoring the insurance coverage for the items that were covered and had to be thrown out because of your actions. According to your own estimate (emphasis mine):CUSTOMER'S DECLARATION of VALUE: Released Value of .60 Cents Per Pound, Per Article. If any article is lost, destroyed or damaged while in the mover's custody, the mover's liability is limited to 60 cents per pound per article, based on the actual weight of the lost, destroyed or damaged article. This is the basic liability level and is provided at NO CHARGE. It is considerably less than the average value of household goods.If you refund my money, I will consider this resolved and will not take further action.At this point, I was out more than what they charged me in the end - $4,857.00. Which is a lot more than the $3,347.00 especially considering I have to pay ON TOP of that to replace all of the furniture I lost because of them.Just in case I wasnt clear in my email, I followed up with:***************************** <**********************>Feb 9, 2023, 9:27?PM to *****, *****, ***** *************,Just to be very clear, these items that were listed on the estimate were not packed. Your packers had to junk them, in addition to everything I had told the estimator I wanted junked, because they could not fit them on the *** since they did a poor job of packing the ***. I have highlighted the items that I know they junked and did not pack in my ***:Inventory: || (1) Dresser || (1) Full/Twin **** || (2) King/Qn **** || (1) Nightstands || (1) Arm Chair || (1) Printer || (1) Ladder || (2) Patio Chair || (1) Patio Couch || (1) Patio End Table || (2) Toolchest || (6) Dining Chair || (1) Dining Table || (1) *****in ************* || (1) *****in ************* || (1) Coff/Sofa Tbl || (2) Ottoman || (1) TV/Stereo Stand || (1) Lamps || (30) One Man Boxes || (1) Seater chest ||All of those highlighted items are accurate in what I told the estimator I wanted packed. Nothing else was added. Those items highlighted in yellow are the only things I told them to pack and they couldn't even get those in there. The items highlighted in yellow had to be thrown out the second and third day. I just want my money refunded.By February 17th, ***** had not responded so I followed up and CCd corporate on the email thread so they could see what he was doing. ***** finally replied in a way that can only be described as infuriating for level of gaslighting he was employing:********************* Wed, Feb 22, 3:01?PM (10 days ago)to me, ****** *****, College ******, I will try to put this answer to your last two emails differently in an effort to help you understand. In the email you sent me on February 9th you clearly outlined the items on the original inventory that were loaded int the *** as well as the ones that were not. He items loaded were listed as: A printer Ladder 2 tool chests 2 TVs 1 Lamp 30 Boxes These items make up the volume of approximately 20% of a ***. We were contracted to load the ***, the second day we removed items so that items you wanted in the *** that were not on the estimate were loaded. We loaded the *** to its capacity, with items that you chose to load that were not on the original quoted inventory. We fulfilled our contract, packing much more than anticipated and loading the *** to its capacity. We disposed of all of the remaining items with your approval. It is not our responsibility to credit you for any of the items you chose not to put in the ***. As I said previously, we are sorry for your distress but did everything in our power to help. We did fulfill the contract. There is nothing more we can do at this time. I wish you the best, I will consider this the last email regarding your labor service. ********************* ********************************************* ********** and Broward County, ******* RWorld Affiliate of the *********************** Graduate RPAC *************** Investor INC.5000 Fastest Growing Companies 2019-2022 ******************** This is my reply and my last email to him:***************************** <**********************>Wed, Feb 22, 9:19?PM (10 days ago)to ************, College, ***** *************,That is incorrect. The items in the inventory given to me in the estimate were all items to go in the ***. As per the estimate. Here is a screenshot for your convenience There were no additional items. The guys packed up a fraction of my inventory but filled the *** on day 1. A new team had to come out on day 2 to repack the *** and the rest of the inventory. Mind you they didnt arrive until 5pm - hours after they were supposed to. At this point the kitchen table and chairs were on the pod and had to be removed and junked so the packers could try and pack the remainder of my inventory.The whole point is that you had to junk multiple items that were on the inventory. NOTHING EXTRA was requested. NOTHING EXTRA was packed.The inventory you took down that you quoted a few emails ago were as follows, FROM YOUR QUOTE:Inventory: || (1) Dresser || (1) Full/Twin **** || (2) King/Qn **** || (1) Nightstands || (1) Arm Chair || (1) Printer || (1) Ladder || (2) Patio Chair || (1) Patio Couch || (1) Patio End Table || (2) Toolchest || (6) Dining Chair || (1) Dining Table || (1) *****in ************* || (1) *****in ************* || (1) Coff/Sofa Tbl || (2) Ottoman || (1) TV/Stereo Stand || (1) Lamps || (30) One Man Boxes || (1) Seater chest ||Here is a screenshot clearly showing the above highlighted items were part of the original inventory. And they were not packed.All of the above items were in my inventory. Only the non highlighted ones made it on to the pod because your teams didnt do the job I contracted you to do. I am now going to the Better Business Bureau and the ************************************ and reporting you for failing to fulfill your contract and for blatantly trying to gaslight me. Thank you for putting that in writing. This is where it ends because ***** has not written back and corporate has not replied to any of the emails.What they did was disgusting they took advantage of a single woman moving across the country on a deadline. They attempted to gaslight me and make me feel crazy. I do not know what I am going to do to recoup my loss. That is not an insignificant amount of money, especially for an single woman. They disrespected my time, cost me thousands of dollars on top of what I paid them to do this terrible job, disrespected me, and will likely do this again and again because they clearly can.

  Business Response

  Date: 03/23/2023

  The Pod was loaded to capacity. Since we are not taking custody of the goods we do not inventory. The list supplied of the items that did get packed from the original list would only fill a small portion of the Pod. It left your home full, other items went in it. Is there a reason you didn't order a second pod for us to fill at our warehouse instead of disposing of the items that you are saying should have gone?

  We have closed this complaint on our end. We are sorry you are not happy with our service. 

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19630730
  
  I am rejecting this response because: 

  1 - they keep changing their story and lying about it.

  2 - I did not order a second *** because no one told me I needed one until the *** BEFORE I was closing on the house. They could have told me this during the estimate review (which I was told was his job to help me determine if the *** would be sufficient).  He came over 10 days before packing which would have been enough time to get a new *** or make other arrangements (apparently like telling me College Hunks has storage I could have used). This has cost me over $2,000 in lost furniture.

  3 - Packing went over by 2 days.  Both teams that came over came from another job and were so exhausted and hungry by the time they got to my house (which was HOURS after schedule), they couldn't complete anything in time. This led to costing me an additional $1,000 than what I was quoted for the packing service. 

  4 - Because of the fact they made my house a second priority, I had to pay an addition cost for the teams to come back multiple days.

  5 - They caused damage to my ceiling and never came back to fix it.  ***** told me he would be back to finish and never did. This was not the responsibility of the new owners to contact you to fix, this was your responsibility to return to finish the patch job. Damages to the house had to be paid for with money I had to put in escrow for my house sale, which was $500.

  6 - In addition to not providing me a realistic timeline, nor giving me any advice on how much could go in a *** (this is literally one of the reasons I hired College Hunks), I was left holding the bag on the *** BEFORE CLOSING.  College Hunks knew I was leaving the country on my closing date and would be out until the next year when I would drive across the country. They took full advantage of this.

  7 - I had been trying to contact the franchise and got nowhere (no response). I had to reach out to corporate multiple times and corporate finally got so fed up not getting any response they gave me the owner's contact information for me to reach out myself.  I only finally heard back after over a month of emails and calls.

  8 - I understand that there is only finite space in a storage ***, but when people don't pack it well, there is even less space and more stuff I had to junk.  There was ZERO planning and strategy on how to pack the ***, confirmed to me by the second team that arrived when they commented to me that the *** was packed terribly and they would have been able to fit in way more stuff (including the thousands in furniture I had to junk) if they had ************* in a professional manner.

  9 - The Packing Teams went into my car - without my permission - and put items in there instead of the ***.  I had 4 art portfolios that are flat and should have easily fit between boxes, but were instead thrown into my car (again, without my permission and against my explicit verbal "no you can not pack anything in there"). This meant even more items had to be junked because I could have put other stuff in my car.

  10 - The gaslighting that has been going on is offensive. First I was told that I told the teams to take things out and trash them (these things were NEVER in the ***). I was then told that I had magical secret items that took up a whole *** that were not in the estimate - but that story seems to have changed when I provided the *** of said items in the inventory, which were the items in question that were ultimately junked. (wouldn't it have been easy to pack the closet clothes in the dresser drawers that I wanted to pack instead of ordering multiple boxes?). 

  11 - All teams failed to even check my bathroom and linen closet for items to pack.  I had to throw away all of my linens because I had no room in my car. 

  12 - College Hunks doesn't feed their packers, so I had to.  Which was an additional expense I was not prepared for.

  These are the reasons I am rejecting their offer of doing absolutely nothing to make this right. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,At 7:05pm on Tuesday, February 28th, two gentlemen pulled up in a college hunks truck. I waved confirming it was the correct property. They pulled forward and proceeded to back-in to my driveway. In the process, scratching it. As it is dark out, I cannot tell what part of the truck scraped. Regardless, since college hunks employs younger drivers, I felt the conversation would be better handled with someone higher up and I wanted a broken-smelly fridge out of my foyer. So, I proceeded with letting them collect the fridge since the scratch was already there.They entered and proceeded to quote a price. Mind you, my brother mentioned over the phone that this was a french door double fridge, and was quoted anywhere from $119 - $140. They mentioned that there are other price tiers depending on size, but told him that a double door ****** should fit in that first tier. I had $150 cash in my pocket, ready to tip them $10 if my fridge was out of there. They proceeded to quote $209, and I laughed and told them to have a good night. Its not my place to get upset at innocent drivers who were misinformed.So, now I have a scratch in my driveway, and my broken fridge is still stinking up my foyer.The business told me to file with their claims department, and they (in under 24 hours) denied my claim. Devon ***** beach county manager) proceeded to threaten me with a slander lawsuit. I informed him that there would be no slander, only informing consumers and the BBB of the bad business practices performed. No one should have to call for a quote, get one price over the phone, get a quote for 50% more, and end ** with a scratch in their driveway. Only for the business to turn around and figuratively shrug their shoulders.I hope someone can help resolve this situation.

  Business Response

  Date: 03/07/2023

  ************** has stated he has two issues. One was pricing quoted over the phone to his brother. We record all calls and our manager actually played back the call while our crew was there. If we had quoted a price over the phone we would have honored it, however it is our policy to only quote increments of the truck i.e. 1/8, 1/2 and state that the crew will arrive and give the actual price based on the size of the load. After reviewing the call with *************, it was determined that we followed procedure and did not quote his brother the price indicated. All of our services start with a free estimate and he had the ability to decide if we should take it or not, He chose not to so we left.

  Regarding the scratch in the driveway, he submitted pictures to us of a diagonal scratch in his driveway which had layers of dirt in it. The driveway was flat, there is nothing in or on our truck the hangs low enough to scratch a driveway as well as the fact that the scratch traveled in a direction that was not the direction our truck would have traveled up his driveway. This was clearly a preexisting damage which the pictures submitted to us showed.

  We are sorry that ************** was disappointed in the outcome of our appointment and wish him the best.

   

   

• Initial Complaint

  Date:12/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Are use college hunks on December 4, 2022. I received the quote. Two men and one truck would be able to get everything out of my apartment and garage and moved into the new apartment 15 miles down the street and it would take 4 to 6 hours no longer, about an hour after the gentleman arrived. They started complaining about what I had to have moved. Then all of a sudden they came to my apartment to pick up the merchandise and they told me they needed to More men and another truck and if they have a total of four guys and two trucks, they will definitely be able to have me moved and unloaded on the delivery and within 4 to 6 hours, I had a situation occur and I couldnt be at the site however my wife was at the site, she had notified me that they were spending a lot of time, talking with the neighbors, and they started slacking off and getting reckless with my furniture, at the end of the day when we got to the apartment and everything was unloaded they charge me for 10 hours worth of work, which is double what they told me it would cost me with one guy and they still didnt even get half of the stuff to the new apartment , they also damaged and scratched a lot of my products/furniture, I tried reaching out to college hunks several times, and I have never received a response back and its been almost 3 weeks now, I demand to get half of my money back because they overcharge me as well as the damages that occurred

  Business Response

  Date: 01/12/2023

  First, we have been in contact by email numerous times between the completion of his job and now. 

  The quote that was uploaded in this complaint was what we call a stress free. There was no inventory given, if you read the quote you will see that we offer a "real" estimate either over the phone or in person. Upon arriving, we determined that this was actually a two truck move and requoted him. Compounding this was the fact that he was arrested during the move and the drama of that added a good deal of time to the job. 

  He has asked us for a 500 dollar discount much less than he is asking for in this complaint he is all over the board. We have determined and responded to him Via email that there would be no discount. He signed an hourly contract and egregiously misrepresented the scope of the job upon booking. He approved all work before starting.

  He has stated that there were damages during the move. We have more than once sent him information regarding the claims process and method for filing. He has not yet done so.

  There is nothing we can do for him other than process his damage claim per state and county guidelines if he chooses to submit one.

   

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18638441
  
  I am rejecting this response because:
    What the business is saying is in accurate, I spoke to the gentleman on the phone because he had called me up and told me they can get the move done within the six or seven hour time frame, including the garage however, it turned out that it was 10 hours and they didnt even touch the garage, he advised me that it would cost me no more money at all, also, I had scratches on my dining room table, which was wood, and one of my legs to my wall. Unit was broken, which had to be screwed back in and it is still not in as was condition . Also, the movers or standing around talking to the neighbors for quite a bit of time, my wife had advised me she seen one of the mover is just standing around not doing anything, I am asking that Id be compensated for the $500 which would be what they would have charged me originally if they gave me the $500 back instead I was charged $500 more than I was given from the gentleman on the phone , I was also told that it would be guaranteed that they would have everything done in that amount of time. If I took two trucks, I told them originally what I had and it is the companys fault that they came with a 20 foot box truck, I told them they need minimum 26 feet or more because thats what I used when I originally moved into the place 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confirmation #: ******* Service Date: Monday September 26th, 2022 Amount Paid: $1,483.80 Business contracted: Hired for junk removal and donation pickup and dispersement. Action made by company: I contacted them via email 3x with no response.Dispute: I am very ***et with the service provided. I came down to ******* to move my 87 year old father out of his home, which is an emotional experience to say the least. When I spoke to College Hunks, I was told that they would donate all our furniture, clothing, etc. to organizations such as Goodwill, Habitat for ************************* etc. and that they'll provide an itemized receipt. I explained that I had all these sorted and ready for donation as well as other junk to be removed.When they got to the house, I showed them all the items sorted for donation. They said All was going to the dump. This was heartbreaking. It was a lot of nice furniture that could have been repurposed to homes in need as well as lots of clothes and other stuff Goodwill and other organizations would have been happy to accept. Had I known that nothing would be donated, I would have kept the other service pick *** I had arranged. This all had to be done by Monday as I was leaving town that night and the house was closing in the next two days. I dont understand why I was told that they would donate all the items and sort the junk for recycling when the driver just took everything to the DUMP. If they arent going to donate things, they need to be upfront about that. Again, I would have had those other organizations pick these items up. I understand something we would think others would want donated, not always is the case that they will be wanted. However, in this situation, the guys didnt look at anything to be donated and that the job was 100% junk removal.

  Business Response

  Date: 11/02/2022

  We understand your frustration, if we can start with some background information, College Hunks takes donations and recycling very seriously.Over 70 percent of all household goods taken is either donated or recycled.There are, however, different quirks in each of our markets nationally. In South *******, the donation base is so great that the charities cannot handle the entire volume of donatable goods. Because of this they have some very strict requirements, some dont take furniture, some only want furniture if it is new. Clothing, books and household items are picked through. One of the challenges the local charities have is disposing of the majority of blind donations costing them more than the revenue created by what they keep.
  Because of this, companies in our industry are responsible for sorting potential donations because they do not want to fish through our trucks for the minority of items they will take. Our drivers are trained to recognize the donatable value of the loads before they take them.
  When our driver told you that the load would not be donated,he probably did a poor job of explaining the why.  For this we apologize.
  After reviewing the loads (photos are attached,) We feel that the driver did make the right call. There is no charity locally that would take the items either because of the type or age.  The only way to clean out the home would have been with a fee based company like ourselves.
  The drivers are also trained to look in bags and boxes while disposing and bring back any donatable items. These are consolidated here and brought to Goodwill or Habitat in bulk. We do not track which jobs these items come from, but every day we receive clothing, dishes etc. back here so I am confident that if there were donatable items that they made their way to someone in need.  This sorting process is very important to us for that reason as well as keeping our disposal costs down and being as environmentally friendly as possible.
  We understand that your expectations for the re-use of you fathers belongings were not met, however this would have been the outcome no matter which company or charity performed the cleanout for you.
  We would like to offer you a 100 dollar courtesy discount,for your frustration and our delay in answering your complaint. We will be reviewing the process to see where your emails went and why they werent answered as well as retraining the crew that performed your service so that they can better communicate with future customers.
  Thank You,

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18315954
  
  I am rejecting this response because:

  I feel this is a generic response to my issue. There was a LOT of items that would have been accepted. As a matter of fact other donation centers were going to pick them up but once I found this service I cancelled the their picks *** so to streamline. Additionally, the crew they sent didn't evaluate a darn thing. They tossed everything into the truck with the intention to take it to the DUMP and was very clear about that. In South ******* there are several donation centers with signs up saying that they are actively collecting and looking for furniture and clothing. I understand no everything would have been taken, but in this case NOTHING WAS nor was anything considered. Lastly, they need to. be more upfront about their policies. For example, when I called and spoke to their service team for scheduling this, at that point they could have informed me that they might not take things to donation centers and could have even with a video share seen what we had to donate and made an estimated evaluation. Bottom line, they knew what they were doing, going right to the dump. I am still ***et with how they handled this and other consumers should BEWARE!
  
  Sincerely,
  
  *********************